Consistently slow and overwhelmed whenever any more than just a few customers are there. Multiple customers very upset that their online orders were more than 20 min late. Bagels are average too. Plenty of other better options. read more

I had placed an online order for pickup. I picked up my food went back to my humble abode, opened the bag, and to my surprise I had not received the bagel I had ordered. I ordered a lox deluxe(salmon, capers, tomato, onion) I had payed extra for cucumbers as well. When i opened my bagel all there was, was cream cheese salmon and one tomato slice. Mind you the other sandwich for my boyfriend was made exactly how ordered( he had more modifications than me). I tried to call the store back several times but kept getting sent to voicemail, Which was also full so I couldn't even leave a message. The bagel was alright, staff were fine, shop was fine. I payed $15 for a bagel i didn't even order or get my moneys worth. This incident ruined my life and my marriage. read more

Best bagels in town. Good selections. Online order process is easy. Good communication. Pick up smooth and quick. Like the new location.

Very terrible service one bite and I was out the door would never go back again definitely not the place for me overpriced and overrated

It's a good bagel for here. The pork roll, egg and cheese on an everything bagel was very good. It had a good amount of pork roll for the price. The service was friendly enough. Empire is located in a shopping center on Vanderbilt. The inside is small with a couple tables. Overall, I would recommend and be back myself read more

Very slow service; the two women working complained the entire time. We like the food but whoever is managing this place needs to figure it out. read more

Always very good bagels many varieties wish they had more varieties of cream cheeseexpense but it is naples

$10 for a Bacon, Egg, and Cheese is outrageous! So disappointing to see that the bacon was burnt to a crisp and inedible. read more

Empire Bagel Factory - $10 for Bacon, Egg, Cheese Sandwich is outrageous. So disappointing to discover that the bacon was burnt to a crisp and inedible. - Breakfast & Brunch Near Me - Naples, Florida

I ordered toasted bagel with cream cheese and fried egg over medium,I got a disaster of a sandwich. The bagel didn't even taste good it was so soggy. I'm so disappointed. Maybe they're using inferior ingredients for the bagel it just was not a good bagel the whole experience. I'm so sad by it because I always go there and they always do such a great job, but I guess they're declining. read more

The service is great and the bagels are amazing! shoutout to Krystal, she took care of us on our visit!!!

The customer service. They're rude, spoken with sarcasm and snarkiness. The order was wrong and when approached to inquire about it being fixed, there was attitude given. Honestly wouldn't come back. read more

Never written a review before but this place is amazing. Staff is very friendly. Many options to choose from, from simple bagels to delicious breakfast sandwiches. The Big Apple is one of my favorites. Bacon is to a crisp (10/10 my favorite) Highly recommend read more

Tessa served me today and was exceptional. The service at this location had definitely been better the past few times I've been there. Tessa asked my name, told me she was new and was interested in meeting and greeting the clientele. She remembered me from a recent order and was enthusiastic about her new job. It was a pleasure! read more

I have to echo other comments about the excessive pricing. Two bagels and a small cream cheese for $10?! It is outrageous. New York bagels are boiled with seeds on both sides and these are conveyer belt, as you can see from the undersides. read more

Empire Bagel Factory - $10 for 2 bagels and a small cream cheese - Breakfast & Brunch Near Me - Naples, Florida

See all

IF YOU'RE READING THIS REVIEW, STOP WHAT YOU'RE DOING AND GO HERE NOW! Empire Bagel Factory is everything I look for in a local bagel shop and easily the best option in Naples. 1. The bagels are delicious flavor-wise and quality-wise with the perfect chew. 2. Their spreads are whipped to perfection, and they don't skimp! 3. The other ingredients they use on their sandwiches (bacon, onion and tomato to name a few) were very fresh and high quality! My sister and I both got bagels. She ordered the asiago bagel with tomato cream cheese, and I got the Bacon Bagel Sandwich with veggie cream cheese on a jalapeño cheddar bagel. Also, the place itself is immaculately clean, and the workers were a delight! I WILL DREAM OF THESE BAGELS UNTIL I RETURN AGAIN! Hasta luego, Empire Bagel Company! read more

Empire Bagel Factory - outside doors - Breakfast & Brunch Near Me - Naples, Florida

I'd give 0 stars if possible. I don't know what's worse-their bagels or their attitude. I've tried a few times, thinking I hit them on a bad day. Apparently, everyday is a bad day at this location. The bagels are moderate at best. Too many other options/businesses that appreciate the business and offer better bagels, etc. read more

I would have given 5 stars because the Bagels are truly great!! However, a few days ago, on 3/13/25 I went to this location and ordered my regular 3 bagels. What a surprise when my order was entered and the total before tax was $7.50 this represents a 25% increase from my same purchase about 2 weeks ago at $2.00 per bagel. Not long ago I opted to sign up for the rewards program, received a nice reward for the earlier purchase however, this time your system refused to give me the $2 reward that was clearly on the screen. Hence no reward. read more

I was a bit disappointed in this bagel spot. It seemed like one person was doing everything (which looked like it could be stressful for the employee if more than one person needs to be served) and although my family and I were the only people ordering to dine in, it still took over 20 minutes for bagels toasted with butter and two iced coffees. I saw that they had an espresso machine and espresso beverages on the menu but was disappointed to find out that they don't use it and make lattes with iced coffee instead. I'd recommend taking espresso beverages off the menu if all drinks are made with iced/hot coffee regardless, why have the up-charge for a "latte". The bagel toasted with peanut butter that we ordered had peanut butter only put on half as well which seemed odd. Overall the experience was fine, they weren't great bagels by any means just regular Florida bread bagels. read more

See all

Stop what you're doing and run to Empire Bagel Factory!! This bagel shop is a MUST HAVE in Collier County. This morning, my family and I stopped by for bagels and coffee before a long road trip. I am so happy we stopped here! I can't believe I hadn't been to Empire Bagel Factory sooner! To start off, the bagel shop is super cute and clean. And when you walk in, you're greeted by the smiling staff. Max, Grace, and Jason helped us out today. They were helpful, patient, efficient and so friendly!! Next, the bagels were soooo yummy! My in-laws are from New York, and they know good bagels... and they were SO impressed by these! We loved them so much! The cinnamon raisin and sesame were delicious, and we can't wait to come back and try different flavors. The cream cheese was also so fresh! Lastly, the coffee was superb. My husband loved the hot coffee, but I LOVED the iced coffee. The best thing is that they have coffee ice cubes, so you can sip it all morning without having to worry about it melting and getting watered down! They also had many flavor options, and even some sugar free ones, which is awesome. Can't wait to come back to Empire Bagel Factory! read more

Eh. If reviewed were one word.. that would be it. Eh. The bagels, eh. Coffee, eh. Staff, eh. Dining area, eh. Even attention to detail on Uber Eats and Grubhub orders, eh. The bagels don't taste like they're being made on site. In face they don't taste like they're being made anywhere nearby or even recently. My best guess is that the bagels are coming in par baked and frozen for the staff to finish off before serving. Although everyone I've met in Naples has been friendly and respectful, not here. The menu items are lackluster. Bagels just basic. Counter service only. Really nothing appealing other than the prices. read more

Great service and great bagels!!! I lived in New York for five years and I can tell you these are the best bagels I've ever found outside of New York City read more

On a Sunday 11:am, there were a few customers ahead of us, we ordered a lox bagel, and a plain bagel with strawberry cream cheese, nothing with cooked ingredients. It took quite a while to receive the order roughly 20 or more minutes. It seemed like they could use another person to help get the orders out a bit faster. The bagels were good almost an airy texture. The lox bagel ingredient quality was very good and a decent amount of ingredients I would order it again if I were in town. The strawberry cream cheese tasted like plain cream cheese it had little to no strawberry flavor, it was just a red color, I wouldn't get the strawberry flavor again read more

The food here is not bad but it appears that there is a large lack of employees there for how many customers I usually see there. They need more help it has now been the third time I have left after waiting a long time without the line moving. Their coffee is usually cold as well because there is nobody to brew more or help the poor girl in the front. Shame. If you come here on the weekend expect to be in line for over a half hour. May not be back now. read more

I don't write too many reviews but when I do, they are usually positive. This one is not. A few days ago I stopped by and when I went into the restroom, the soap was almost out. I informed the person at the counter. Stopped by today and the soap dispenser was filled with water, no soap. I asked the person up front if that is the same restroom employees use and she said it was. I told her about the situation, told her not to even bother with a refund and left without my food. Disgusting! These people are making food for the general public. If you want employees using the restroom and not using soap, this is your place. One thing to run out, another thing is to know about it and not make a simple fix. Again, disgusting. read more

I drive 25 minutes for their breakfast bagel sandwiches. They are the best! Prompt, flavorful and served with a smile. They never disappoint. read more

Not sure how to rate this place,I heard alot about it and was in the area and stopped to get a bagel. 9am not a person in the store or near by. I walked in there was a guy making his coffee and then walked into a back room. Then a girl came out and she moved around a bit and then she went into a back room. I waited several minutes and no service. I can say the service is horrible I can't speak for the bagels. 9am and no one in or even near a breakfast place Kinda of strange read more

I went with my parents and my boyfriend for a late breakfast and this was such an amazing experience. Everyone is nice and welcoming, and of course the food was amazing I got the Lox Bagel and it was so delicious I can't even explain it. I also got an ice coffee which was alright nothing special but overall I would recommend this place to anyone. read more

Empire Bagel Factory - Breakfast & Brunch Near Me - Naples, Florida

Was told to try the Oreo cheese cake bagel. After the first bite my only thought was, "yep, that's fu**ing good." Friendly staff too! read more

This morning, I had to drop my husband off at the airport and remembered that the new Empire Bagel Factory had just opened! It is no secret that I love their bagels, so I had to stop in to see if their new shop was just as good as the others. I have to say that the ambiance when you walk in is so clean and sleek. They did a lovely job with the new location! I ordered a Bacon, Egg, and Cheese on sesame for my dad, and I got the Lox Deluxe (my favorite!) on sesame. I can say that their quality is just as excellent as their other stores! If you are up near the airport, I highly recommend stopping by and picking up some bagels! They are fantastic! read more

See all

READ THIS FIRST! Excellent bagel anywhere, especially for Naples Florida. However, $6 for a toasted bagel with veggie-creamcheese is ridiculous. read more

Was craving a bagel with cream cheese so I wanted a new bagel experience. Came across this establishment and I ordered online for pick up. The cinnamon bagel with cream cheese was delicious. Toasted just right and an amazing amount of cream cheese. They do not skimp out on the cream cheese! The turkey club was delicious! The size of it was huge!! It was packed with slices turkey and the right amount of cheese. The club was toasted to perfection and I couldn't have asked for anything better. Price was great and affordable. Nice, clean, well kept establishment when you walk in and very inviting. I highly recommend! read more

Empire Bagel Factory - Turkey Club - Breakfast & Brunch Near Me - Naples, Florida

See all

Fantastic bagels! I haven't had a bagel like this since my trip to the Big Apple! Crunch on the outside and light and airy on the inside! read more

Empire Bagel Factory - Asiago bagel with egg & cheese - Breakfast & Brunch Near Me - Naples, Florida

See all

I love love their bagels, I just found this place two weeks ago and have been back almost weekly. I love their salmon bagel and the bacon one too. I haven't tried their coffee just yet. Chairs are the most comfortable, but this won't stop me from coming in. Also I just wish this place was cleaner, I'm a professional cleaner and can see it hasn't been deep clean or kept up in a while. I almost wanna call the owner and ask if he wants to hire me to come make this place sparkling clean. I just love a clean place, this place has so much potential. It's small, yet is has a cozy ambiance and bagels are delicious, plus all the girls that work there that I've met when I've gone in are so kind, service is great. Thank you read more

East Naples - Can't get a toasted bagel. Toaster broken. No decaf coffee. Only one size coffee.

They make the best bagels around town! Service is great and the ambiance is very trendy, making it an ideal spot to grab a coffee and bagel with a friend. Food is always amazing and the owners are great people! read more

Consistently good bagels. Quick service and clean establishment. What can I say in addition to that.

Empire Bagel Factory just went ABOVE & BEYOND on an order. I arranged for an order all the way from Los Angeles for a family in Naples. I spoke to James and he made the order / delivery arrangement super easy. It's rare these days to find a business that really goes above & beyond to ensure customer satisfaction. This place absolutely does. Thank you James & team at Empire Bagel Factory!! read more

Excellent all around . Good and staff are all on point . Always on time with the order

Amazing bagels! Amazing service/staff! A must local bagel shop. Thank God for empire bagel factory , it's about time we have some real bagels in our side of town! Deff recommend! read more

Horrible service very disappointed will never go back. After standing for 20 minutes waiting for my order, then asking about it status to find out it was never placed. This is the fourth time this is happened. It may not be all empire bagel factory, but the Vanderbilt Road location is the worst. read more