Called to ask some questions about what an average payment looks like on a 60k$ vehicle, when I…read morementioned I would't be able to come in for a few weeks because of work, the salesperson hung up.

Upon arriving at the service center to have my Toyota Tacoma repaired per appointment, I waited 10…read moreminutes before I stopped an employee to wait on me but he said he was a mechanic and to wait for an advisor. One advisor stayed on the computer the whole time I waited and finally a second advisor came into the center and I approached him for service named %$#@**&^%. I explained to him that I had a left axle leaking oil and it was replaced in May and that it began leaking I thought after the repair. After a few months, I thought it would stop as it was leftover from the previous repair but recently noticed it still leaking so I brought it in thinking that it wasn't repair fully the first time and covered under warranty. He continued to give me I thought a hard time about why I didn't bring it in earlier. After about an hour or so he came to me and said it wasn't covered under warranty and I told him OK I would take that up with Toyota and he left and he said he was only the messenger and I told him I understand that. He left and I thought my truck was getting repaired as he explained nothing to me about what needed done and that it wouldn't be fixed. I NEVER DECLINED REPAIR!!! About half an hour or so later he told me my truck was ready and when we got to his desk he handed me an invoice that showed zero balance and I said why was my truck was not repaired. He immediately got angry and said because it wasn't under the warranty. I told him I wanted to see the service manager and he raised his voice and said GO! I immediately told him not to raise his voice to me and requested his name. He said in a mean loud tone it's on the paper and I again ask him to see the manager. He waved his arms and said GO! The second door on left. I spoke to the service manager and he was very nice and said he would talk to Mr.%%$#@&* about his behavior. The manager explained that the seal leaking had nothing to do with the previous repair and I said that I thought my truck was getting repaired and I would have had no problem paying for the repair if that was the case as I took him at his word. He said Mr. ^%$#@*& should have explained that and what needed repairing. I informed him I was never informed of any of that information, and that I would not be back! I did not appreciate the way I was treated and felt threatened by the advisor by his actions. As you can see my truck is a 2011 and I was planning to replace it with a New Toyota Tundra but if I decide to stay with Toyota it will not be purchased at States Toyota.

Excellent service and great price. I have been looking everywhere for a car. I found the perfect…read morecar for me right here in Bristol TN

Let me say at the outset that this is about Morgan-McClure Ford's service department; I live in a…read moreneighboring town, and this service department serves a large portion of people who need automotive repairs (and don't necessarily drive Fords) and who, like me, have not bought a vehicle from the company's sales department across the street. I've lived in six states, mostly in urban situations, and I would put these guys against anybody! I don't run immediately to an auto mechanic when I have a problem that doesn't keep me from driving, so by the time I get to one I usually have a list of things that need to be done. I've also by then tried to diagnose something or other, and I'm not always right (to say the least). But I can go to this service department with my list, and if something on the list doesn't need fixing, they don't do it. I suspect that part is no different from other places. But the difference here is, They don't CHARGE me for the undone task! They tell me exactly what they did and didn't do, and they take the time to explain to me where my "diagnosis" of the problem went off the tracks. It's not easy to find an auto-service shop that is both competent AND honest. I've had one or the other, and sometimes neither. But these guys are both. I trust them to keep my vehicles in good running order without padding a bill, and I have yet to be disappointed in them. An added plus: everyone there (Angel at the front desk included) is a pleasant person.

They are the sweetest people you'll ever meet! They have been fixing my families cars for years and…read morethey are always super honest and fair with their prices, they never fix anything if it really doesn't need it and you know when you leave that your car is fixed.

We were rear ended in Bristol,Va. I went to the hospital, my husband was taken of by Jason, who…read moreloaded up our totaled car, took it and my husband to the locked lot. He gave my husband a ride to the hospital. He was available on our time for us to "check all the nooks and crannies" as we said goodbye to a fabulous vehicle. He was friendly and knowledgeable, and open to a hug. I felt very cared for at a scary time.

Professional and courteous, the owner is very accommodating, Franklin worked on my car and he was…read moreso diligent about everything! Polite and knowledgeable. Will definitely return, GREAT SERVICE 5 STARS!

I've taken my truck here twice and I can honestly say that Josh is great!…read moreGreat customer service, fair prices and very honest! I will continue to give them my business

Great people...helpful and honest. Have had a couple vehicles repaired here after accidents and…read morehave always been happy with the service, communication and quality of repair. They keep you informed and stay on schedule. They have repaired our cars back to looking new!

Wonderful service, as usual. Clear explanations. These people do not talk down to a woman, but tell…read moreme, and I'm sure other women, what we need to know to make intelligent decisions about whatever automotive repair/work needs to be done. Thank you, H-Tek, for many years of such service. Sylvia Nickels

These guys did good work on my Acura. However, they inconvenienced me when I tried to take my…read moreToyota in. I bought rear disks and pads for my Toyota intending to do it myself. Time passed and I never found the time to get to it. The rear brakes started making noise so I decided just to take it in. I called for an appointment and told them I wanted an oil change, brake fluid change and the rear brakes done. I told them I had the brake parts and the lady on the phone said they could not warranty it if they used outside parts and I said fine, that's OK and made the appointment. I showed up the day of my appointment and brought someone to give me a ride home. When I told them I had the brake parts they told me "we don't install outside parts" . If they had told me that on the phone I would not have wasted everybody's time. I went to Carpenters automotive instead and they had no problems doing the work.

Only place I will take my vehicle! I know the repairs are done correctly, I'm not being price…read moregouged or told I need repairs that aren't necessary!

Don't be in too big a hurry. Had to have engine replacement and it takes time but it's also hard to…read moreget something done when you show up to work at any old time you feel like it. Things started bad from the beginning. I'll make it brief but believe me when I tell you this bunch was a lot of headaches. Knowing my motor that I had paid him for was being delivered was a no show at 10:30 am on the day of delivery! I stood in the parking lot and watched my new motor be hauled off for redelivery because, although I had paid, the mechanic had not and driver could not leave the engine without the business owner being there to pay for it! 10:30am folks! Long story short, not very dependable to be at work, had to constantly go by just to make sure of work being done on mine to find others being shuffled in front of mine multiple times, asking for money before job is done, tells you he will take care of something and make it right but only talk, vehicle had multiple cosmetic issues that were non existent before turning it over to him, and all in all just very unprofessional. Do not recommend. My vehicle still isn't right and it's things he worked on and said he would make right. Headache from the get go. By the way, 2 months after motor was delivered before I got the vehicle back. This for a 12 to 24 hour job. Yes, it was a good price for labor but so what if you have to have someone go behind and clean up the mess?!?!