i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

DO NOT BUY FROM THIS DEALER…read more I purchased a 2026 Chevy Traverse from Bristol Chevy after originally owning a 2021 Traverse purchased through them. Josh was my salesman and we negotiated my monthly payment at his desk down to the $804 I needed it to be, which included weekly payments to the bank. During the sales and finance process, I specifically asked about the payment amount being higher on the paperwork at signing, and was explicitly assured by finance manager Darin that it was because the payment amount showed the price at a monthly payment, not weekly as discussed with Josh, and that I was also advised my warranties/add-ons from my 2021 would be "transferred to the new vehicle at no additional cost" and were "included in the deal." After the paperwork was completed, I discovered those products were actually added into my new loan, increasing the financed amount and resulting in a minimum payment of $923/month, far different from what was represented to me during the negotiating process. I was told the lower payment discussion was due to payment structure/interest, not additional financed products. I contacted the dealership and gave them the opportunity to correct the issue and cancel the unapproved add-ons. After more than 19 days, they have refused to fix the situation. Instead of resolving the issue they created, I was informed "the only option" was to run my credit yet again and roll me into yet another vehicle while already upside down on the current loan in an effort to lower the payment. My salesman, Josh, is now the finance manager and refuses accept accountability or to discuss my sale because I used "deceptive" and "misrepresented" to describe it, which are not opinions, they are actual descriptors of the way this dealership has handled my sale. The lack of transparency, misrepresentation of financed products, and refusal to correct the issue has been extremely disappointing. Buyers should carefully review every finance document with an attorney present and verify every add-on before signing, regardless of what is verbally promised in the finance office when additional clarification is asked for because this dealership will lie and twist the terms to make a sale while taking advantage of their repeat customers. At this time, the dealership has refused to refund the unapproved cancellable warranties like they said they would have 19 days ago because Josh "doesn't work on Tuesdays."

Horrible customer service. Car was damaged on lot and after MONTHS of trying to get it resolved…read more("watching tape for months???). They lied and said that the damage was there on arrival, but won't let me see the tape proving it. Just had gotten the area repaired 2 weeks before, car was in pristine condition on arrival. Will NEVER have service or purchase there again. Don't trust them to protect your property - they will damage it and then not own up to it.

SALES DEPT: From my…read moreexperience, it seems Friendship Ford's business model (at least for used cars) is as follows: 1--price the car low in order to get the customer in the door 2--make sure to lowball the customer's trade-in (they are deeply disappointed if you don't have a trade-in) 3--charge the customer $1,500 for their Pulse brake light and ceramic coating 4--charge the customer an $800 document prep fee 5--make money from the bank on the loan (they are deeply unhappy if you aren't financing the car) Wish I had read the Yelp reviews before I wasted my time here. These reviews are scathing, and they are well deserved.

Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a…read moredeal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase, the day I arrived in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.

Tony in online sales was amazing! he made purchasing our new Tiguan easy and well worth the 2 1/2…read morehour drive from Spartanburg sc worth every minute!!!!!

from start to finish Teddy was our salesman and he was awesome! Friendly and very helpful!…read moreFinancing was great as well! Overall great car shopping experience! would highly recommend and will be doing more business in the future! Hands down best car lot out there to purchase from!

Called to ask some questions about what an average payment looks like on a 60k$ vehicle, when I…read morementioned I would't be able to come in for a few weeks because of work, the salesperson hung up.

Upon arriving at the service center to have my Toyota Tacoma repaired per appointment, I waited 10…read moreminutes before I stopped an employee to wait on me but he said he was a mechanic and to wait for an advisor. One advisor stayed on the computer the whole time I waited and finally a second advisor came into the center and I approached him for service named %$#@**&^%. I explained to him that I had a left axle leaking oil and it was replaced in May and that it began leaking I thought after the repair. After a few months, I thought it would stop as it was leftover from the previous repair but recently noticed it still leaking so I brought it in thinking that it wasn't repair fully the first time and covered under warranty. He continued to give me I thought a hard time about why I didn't bring it in earlier. After about an hour or so he came to me and said it wasn't covered under warranty and I told him OK I would take that up with Toyota and he left and he said he was only the messenger and I told him I understand that. He left and I thought my truck was getting repaired as he explained nothing to me about what needed done and that it wouldn't be fixed. I NEVER DECLINED REPAIR!!! About half an hour or so later he told me my truck was ready and when we got to his desk he handed me an invoice that showed zero balance and I said why was my truck was not repaired. He immediately got angry and said because it wasn't under the warranty. I told him I wanted to see the service manager and he raised his voice and said GO! I immediately told him not to raise his voice to me and requested his name. He said in a mean loud tone it's on the paper and I again ask him to see the manager. He waved his arms and said GO! The second door on left. I spoke to the service manager and he was very nice and said he would talk to Mr.%%$#@&* about his behavior. The manager explained that the seal leaking had nothing to do with the previous repair and I said that I thought my truck was getting repaired and I would have had no problem paying for the repair if that was the case as I took him at his word. He said Mr. ^%$#@*& should have explained that and what needed repairing. I informed him I was never informed of any of that information, and that I would not be back! I did not appreciate the way I was treated and felt threatened by the advisor by his actions. As you can see my truck is a 2011 and I was planning to replace it with a New Toyota Tundra but if I decide to stay with Toyota it will not be purchased at States Toyota.

Over the last three years I've been here with two of my Hondas and I've been satisfied with the…read moreprice and service. There should be a way to filter reviews based on service station or sales because I have never been to their sales department and never purchased a car here, but I think their service department is pretty OK. I needed the transmission fluid changed on my Ford F150 because I thought it might fix a rumble my engine was making. Two well-known service stations said they could not do the job, but Bristol Honda said they would. I had already done some research and they were able to work with me and bring the price down to something I could live with. Most importantly, the problem is fixed For now. And if the rumble comes back, I will likely return to Bristol Honda, and try a few more options to fix it permanently. Based on my experience, I think their mechanics/technicians are very skilled at what they do, and the main reason, I would return to this location. Customer service has also always been very good. I think their customer service and their mechanics Worked well together to communicate Everything I needed to know.

What a negative experience with ended with us walking out when we were supposed to close on car…read morepurchase. Just one screw up after another. In the end we couldn't figure out if sales person was dishonest or simply didn't know what they were doing. Stupid move on the finance manager's part to say "you know we are busy on Saturdays" when I specifically asked the sales person about taking delivery on Monday to avoid waiting and was told "no problem". Then arriving on time and waiting 45 minutes before saying anything. They couldn't even get right telling me which Credit Bureau account to unfreeze. An apology at the time could have saved the sale. Just a circus! Anyway, we have already bought the same model at the same price from another dealership. We think the large broken window on the front of the Used Car office building speaks volumes about the dealership's attitude. If you shop this dealership, we would suggest taking nothing for granted and be prepared to spend a lot of time waiting! :)

Their service is terrible, they don't care if you have a warranty or not, if it doesn't fail then…read moreit doesn't get fixed. What a wonderful policy to have when it's my family's only transportation. Imagine buying a car or truck outright to be told max care doesn't cover anything and if it does takes you weeks just to get service appointments. Then their system likes to "forget" you visited previously so keep all you paperwork otherwise your a lair

Purchased a pick up truck from the Bristol TN Carmax in November 2024 after searching their website…read morefor months to find the exact vehicle I wanted. Absolutely no issues. The vehicle was as advertised. Vehicle and salesman were waiting for me ahead of my appointment. Was also updated by Carmax via text message about my appointment times and the required documentation that I needed to have ready. The transaction was a smooth as I've ever experienced buying many vehicles from traditional dealerships over the decades. No pressure at all to buy, unlike traditional dealerships where you get pushed constantly. Carmax lets you input most if not all of the required information online ahead of time prior to your scheduled visit- this can be done at your home computer, and I even uploaded some documents with a mobile device. The salesman and staff were very honest and helpful during the process, snd help me close the deal smoothly. If you can input your documents online ahead of time and also bring all the required correct, accurate, and up-to-date information with you, you should have no issues with the purchase process. I live out of state and they had the correct out-of-state paperwork there ready to fill out, and even had plates and stickers at the dealership so I could drive it home out of TN. I was in and out of there in less than two hours. I suspect many of the negative reviews come from people who do not have the correct paperwork or documentation, or do not have their finances in order prior to visiting the dealership. This was my first experience at Carmax and has changed the way I will purchase my vehicles in the future, as I will never go back to all that nonsense at a traditional dealership again.

So I have purchased two cars from Wallace of Bristol, and both times my sales associate was…read moreamazing! Kaleb Cretsinger at Wallace Kia of Bristol went above and beyond to get me the car that I wanted. On my newest car, we had some financing issues, and I thought it wasn't going to work out. He texted me and called me on weekends and his days off to let me know what was happening with the car, and when I was freaking out, he was extremely patient and kind. He kept working on my Sportage until we were able to make a deal! I am now the proud owner of a 2021 Kia Sportage and I couldn't be happier. Wallace has a real asset in Kaleb, and I hope they know that!

Jason Garrett helped me pick out my new Kia. The process was fast and simple. Can't wait to enjoy…read moremy new ride!

went with cash. Drove the vehicle. purchased the vehicle. no Issues…read more Sounds like a lot of drama on the prior reviews. Anawered any questions Ask.

I wouldn't trust this place rude owner. very arrogant the owner wasn't helpful just stood at the…read moredoor with his arms crossed and dodged every question I asked about the vehicle