Took my 3 year-old Shih Tzu in for the very first time today. The two girls that were at the counter were very nice and informative from beginning to end. My dog I hear was a bit of a handful because she wouldn't stay still, yet they managed to do such a great job with her. (Thank you for being so patient) I am very happy with the results, Pelusa was looking like a Hot Mess before I took her in. We will be back. read more

Empire Pets Salon & Boutique - My 3 year-old Shih Tzu after her grooming session. - Pet Groomers Near Me - Mission, Kansas

This review hurts me to write. I took my bichon frise here for years (at least 5 years if not 7). They always did an incredible job and she was only gone for about 5 hours (maybe 6 at the most and that was rare). However, the last time I took her to get groomed, the wait time was 8+ hours. To me, this is totally unacceptable. I had to pick her up without getting groomed and the whole experience just was disappointing. We will not be going back. But! You could just tell them ahead of time you need your dog to be done with a certain amount of time. I will be doing this moving forward (at a different salon). read more

Beware! My Pomeranian was left to just get a shampoo and trim. They cut her way back. When I told them it was not the cut I asked for, they initially said I showed them a picture of a "Boo" cut (which I did not). Then they checked and said that they messed up and they'd talk to the owner to see what she'd do about it. 5 days later, no response so I call them. They told me they were closed Sunday and Monday (yet they were open 3 other days since) and they don't bother the owner for every little thing. Initially blaming me for the wrong cut, not calling me back with a resolution and then telling me they wouldn't "bother" the owner?! If I could give zero stars I would. Shame on you. read more

They are always personable. Good Job I enjoy taking my dog to visit them. I usually go in the middle of the afternoon so they are not to awful busy. read more

My mini schnauzers (3 of them) have been groomed multiple times with Empire Pets Salon - they do a great job of grooming. Better yet my dogs are excited to go to the groomers which tells me they are treated well! read more

They do NOT check to see if your dogs been vaccinated too! Ive been here for my dogs about three or four times. Checking in here is the WORST. It takes sooo long. The lady at the front desk chit chats with customers and totally ignores the people waiting in line. We all just hold our dogs while she takes forever verifying peoples phone numbers and what not. No other staff working behind the counter offers to take the dogs while you wait. It's a small waiting area so you've got dogs going crazy. They've really got to get a better system for check in. read more

We been taking our 2 little critters here for the last 4 years and from their super friendly staff and flexibility of pick up time and services plus the super reasonable price, you can never go wrong with this place. read more

I've been taking my cat for a claw trim about a year. On my last visit (October) I heard the owner tell the groomer that there was a cat for a claw trim. The groomer was working on a medium size dog and looked in my direction and rolled her eyes at me. We waited patiently and also was told I should have brought him in earlier (sign read mail trim was from 11am-2pm). I had come in at 1:45 pm. While waiting, I noticed the groomer was talking to the dog in a very derogatory manner, was a bit rough with the dog, obviously trying to finish up. I nearly walked out at that point but she broke away to do my cats claws. Very disturbed by this point and the behavior exhibited that I will never return. I have found a very good, kind groomer since. My advice, don't go to this place! read more

They are fast, friendly, and did a great job on our pet's nail trim. Very reasonably priced for a nail trim! We will keep going back for sure! read more

Took my kitty here today for the first time, and had a great experience. The groomer was very nice and I appreciated that she asked questions to specify what we wanted. The price was very reasonable, and my cat looks great. I just got her trimmed up, and she seems to be very happy. read more

Empire Pets Salon & Boutique - Pet Groomers Near Me - Mission, Kansas

Receptionist is very very rude and unprofessional. She was basically arguing with me to pick him up early and said i was still going to have to pay for the bath (obviously?). Dropped my dog off at 8:15 and by 2:30pm he had only had a bath. Their process sucks and they don't explain it at all. Every appointment checks in from 7:30-8:30. so that means my dog was sitting in a crate from 8:15-2:30. Also read other reviews about them not getting to go potty or drink water and my dog sprinted to the grass to go potty as soon as we walked out. I feel awful I made him sit there with strangers and stress him out even more than i'm sure he already was. WILL NEVER BE GOING BACK. read more

We love Empire Pets! Our dog is kind of a handful, and trimming his nails can be a challenge. The staff at EP always treat him with care and kindness, and they do an amazing job on his nails. It's why we keep coming back. :) read more

For years we went to one of the Big Chain dog stores for grooming... no more. They do a great job at Empire Pets and I really feel like they create a bond with the pets they're grooming. They call promptly when they're finished and don't have to leave our little pup locked in a kennel all day. read more

Empire Pets Salon & Boutique - Great grooming job for our little 4lb. CoCo! - Pet Groomers Near Me - Mission, Kansas

This place took great care of my Yorkie for 5+ years. Will be back when I have another dog. Thanks for taking care of my fur family. read more

Empire Pets Salon & Boutique - Pet Groomers Near Me - Mission, Kansas

This is the 4th groomer I have used in Kansas City, and I do believe these guys are the outfit I'll stick with. We adopted a malti-poo a few months back. At the time we acquired this dog, he looked like an oversized albino rat with a mohawk. A troglodyte in the worst way. We have been letting his hair grow out until finally it was ratty enough that he was ready for a grooming. We dropped the dog off at 7:30AM. They did a quick on the spot consultation to establish how the dog was to be groomed. I explained that we wanted his coat to grow out and to just trim enough to even it all out and kill the mohawk...nails, ears, beard, anal gland expression, etc. At 12:30PM we picked up a handsome young devil. He's not even a smidge of a resemblance to the albino rat we adopted. He's a lady killer...a stud muffin...the bees knees...a player...a baller...a shot caller. Dude is a straight up pimp, yo! For real, the quality of service and workmanship we received was off the charts. We asked for a show cut, and they delivered! Our dog looked amazingly picture perfect when we picked him up. The best part is that the rates are reasonable. $40 + tax. Empire Pets is a win all the way around. We are raving fans after just one visit, and we highly recommend getting your beloved companions groomed here! read more

Empire Pets Salon & Boutique - Sir D'ogi - Pet Groomers Near Me - Mission, Kansas

Friendly and capable mostly young staff who did an amazing job giving my two headstrong Maine Coon cats their summer lion cuts. Efficient scheduling early in the morning when there are fewer dogs there. They were done in less than two hours and the cuts were so smooth and even. Very impressive! I will certainly return and recommend! read more

This was my first time using this groomer, (Dec 2017) and would never go again. I set up an appointment for my fiance's Havanese, over a month in advance, requesting a "special" grooming, asking them whether they had experience with this breed, and was assured that they had. At the morning of the appointment, it was clear they were rushed. We had to stop them many times to explain how we wanted the cut, even showed pictures to them of what we wanted. They rushed on, telling us they could do just that... I mentioned our special grooming request. No reaction - that was troublesome. While the dog's hair was matted, they indicated they might have to cut a little shorter - another red flag. Anyone who knows the breed knows that a little bit of TLC and the Mats come free - we told them exactly that, and that we were expecting just that (After all we were paying for their special grooming, were we not?) When we came to pick up the dog, we were only charged the "standard" price - I asked about why it was so little when we paid for the "special" grooming and was met with a blank stare. Then they brought out the dog. What we got was a "Terrier" style cut, and from the looks of things, that was the only style they were doing. Completely not what we asked for. The cut was uneven, the left side of the face didn't match the right. Worse still there were bare spots, where all the hair was shaved off. Finally once we were home we found injuries where they had actually cut into the dog's skin, and they were bleeding. It is clear they ignored us about the mats, ignored us about what we wanted. When I complained they told me that they could "fix" things - I strongly declined - there wasn't enough of a coat left on the dog to "fix". They didn't even offer any sort of a refund or compensation - definitely not what I would say is a company that stands behind it's service, nor particularly cares about it's reputation. Shortly after the visit, the dog came up with a bad ear infection - not sure that this was absolutely related, but the dog had never experienced that before. Consider carefully before going to "Empire Grooming Boutique and Salon" - I saw better grooming at Petsmart days later. The short of it: Rushed Service, lack of attention to detail, poor follow-through, and injury to our pet - Beware! read more

I took my wheaten terrier to be groomed at Empire Pets for the first time today. I was nervous because this was the first time going somewhere else besides his normal groomer. Everyone there is so friendly and puts you at ease. They listened to everything I requested and when I picked him up he looked so handsome. I appreciated that the groomer waited for me before trimming his fall so that she made sure to get it exactly how I wanted it. I am so very happy with his groom. I can't say enough. Oh yeah, and the price was very affordable. I have been quoted so much higher everywhere else. read more

Empire Pets Salon & Boutique - Hunter - Pet Groomers Near Me - Mission, Kansas

I took my Pugs here for a bath and nail trim for the first time last week. I dropped them off around 8 and said I could pick them up anytime after two and they said they would call me when they were ready. I hadn't heard from them by 5 PM so I just went to get them and they were ready, so I was a bit annoyed that they didn't call. Once we were outside my dogs relieved themselves for a very long time. It made me concerned if anyone had taken them out to use the bathroom at all during the day. A few days later I went back for the pictures with Santa event. Nevermind this was an unorganized, unprofessional mess. What bothered me the most was when I was taken to the back room to wait for Santa. It was there that I saw the dirty kennels wit dog hair blowing on the sides. They also dry the dogs by putting them in kennels and have floor fans pushed up next to them. This is cold air and the poor dogs were shivering. I will not be returning to this business. read more

I brought my papillon mix here today and had the best service. The groomer did exactly what I wanted, my dog looks amazing and has the cutest bow to show for it. Will definitely be back! read more

I got my Persian cats hair cut here(went with the lion style) and it was quick and easy! Took about an hour and a half after I dropped off, I got in the day after I scheduled, the cut looks great, the people were very friendly. I'm very satisfied and will be bringing My Tuna(cats name lol) back at the beginning of next summer! read more

Empire Pets Salon & Boutique - Tuna the Himalayan Persian, rocking his fresh cut and feeling like a new man! - Pet Groomers Near Me - Mission, Kansas

Recently, I was told by my vet to change dog foods based on the fact that my Golden has a yeast infection in each ear (I know you all wanted to hear that). Anyway, I don't have a lot of time during the day, so I found Empire Pets close to my work and stopped in over lunch. The guy that helped me there was very friendly and went over each type of food they offer and asked what I was seeking and why. He didn't recommend the most expensive product, but rather the one that he thought would work best and was also affordable. He even gave me a handful of samples of other foods that would work for my dog in case I got home and he didn't like the food I bought. Overall, great local place with a knowledgeable, friendly staff. I will be buying my dog's food here from now on! read more

We've been taking our two schnoodles to Terry and her team for just about 9 years and have been very happy with the care and service. A couple years ago there was some turnover but things are stable and the team there is doing a great job. They keep a record of how they are to be groomed for summer and winter and have patiently worked with the dogs when one was fainting and the other can be a little grumpy. Going there is like going to family. And I love how much they give back to the rescue community through grooming. They are a drop off/pick up groomer but if your day is flexible, they needn't stay all day. I've been able to pick up as early as 12:30 pm. read more

I created an account just to write this review, because the experience was so bad. I brought my four year old (formerly beautiful!) rough coat collie, Fox, here, only after not being able to make an appointment until the middle of July with our regular groomer. There were two big red flags I should have paid attention to: 1, that I could make an appointment with less than a week's notice; and 2, all the pictures on their website were of the various types of little dogs that people like to dress up in frilly pink outfits. There were of course no collie examples, and not even Shelties, either. Both when I spoke to someone on the phone, and when I dropped Fox off, I clearly explained what we wanted to have done. When I dropped him off, I also showed them a picture of what Fox looked like after his last grooming appointment, for reference. I asked them to give him a shampoo and trim, paying special attention to his back side and rear end area, ears, ruff around his neck, and the feathers on his legs, as those areas are most prone to matting. Prior to the appointment, I had been brushing him regularly once a day for about two weeks. He did not have any mats or other difficult areas, just very much in need of some trimming and shaping up. Another request I made that was very important was to give them my mom's phone number in case of any questions, as I would not have my phone available to me again until the end of the day. I said they could feel free to call and leave a message, as long as they knew I would not be able to be in contact with them until after 4:00 p.m. If they had any questions whatsoever, they were to call my mom to get the answers. First of all, someone called me at about 1 p.m. that day, and left a message asking what I wanted done with Fox's belly area, as "he was not liking her down there." No one ever called my mom to ask anything, only to pick him up at the end of the day. I got a bad feeling as I went over to my mom's to collect my dog back. I did not even recognize him at first. He was completely shaved down with only about 1/4 inch of undercoat left. He looked like a ridiculous imitation of a lion, with only slightly longer fur around his neck and on his tail. His belly area was raw and pink. No wonder he didn't want her shaving him bare! Come to find out, my mom too horrified when she picked Fox up to do anything more than pay the $86 bill plus tip and leave with my dejected dog. He knows when he doesn't look his best. Usually when he comes home from the groomer's, he prances and dances around. Not this time. I will never use their services again and have been telling everyone that meets Fox while we're out that Empire Pets was the one that butchered his once beautiful, long coat. The lady at the front asked me when I dropped him off, "So, how much time do you want to spend grooming him?" I should have said our current regimen of brushing 10-15 minutes every day or every other day was just perfect; lady, that's what you sign up for when you get a collie. This grooming "job," however, is NOT what I signed up for. read more

I've been a loyal customer for six year, two dogs. I find most of the staff cheerful and good with my dogs, but I have a problem with the ridgid drop off time and the grief they give if you are a little behind. Not everyone has the same schedule, and it would be nice if they were a little more understanding. read more

We have been taking our 2 Schnoodles to Empire Pets for 6 years and we love them and they love our dogs. We went to martway location for 5 years before we moved to Lenexa and have used their Quivera location for the last year. Very highly recommended! Either location! read more

Empire Pets Salon & Boutique - Rocket and Boomer - Pet Groomers Near Me - Mission, Kansas

Empire Pets has been my groomer for my Yorkies for over 15 years and I couldn't have chosen a better groomer!! My dog's love going and they always look amazing and are cut just as I ask. I go to the Overland Park location now but started at the Mission location, and both are great! Christina Burton-Fox AIFD read more

My goldendoodle had just come back from vacation where he had been swimming non-stop for a couple of weeks and had a lot of knots. They did a fantastic job Of grooming him. It could not have been easy, and he looks beautiful! read more

We had our King Charles Spaniel bathed and groomed yesterday. I have nothing but great things to say about the grooming my dog got. His coat is shiny, soft, and smells great. He has never looked better. They took the time to trim the hair in his ears and other places. Highly, highly recommend this place. Employees are super nice and helpful. Great prices, too. read more

The staff is very efficient and kind. Gertie loves being groomed at Empire Pets. Gertie has two weird toes that take extra care when clipping and the staff always does a great job trimming them. read more

Empire Pets Salon & Boutique - Pet Groomers Near Me - Mission, Kansas

The best pet salon I have been to in 10 years! They are so caring, my pup is always groomed to perfection!! It's clean every time I arrive and they have an efficient drop off/pick-up routine and it makes it so easy around a work schedule! They are flexible and will ask you up front! Very reasonably priced too!! read more

I've always been happy with the quality of services found here. From pet supplies to grooming services it's my first choice.

Took my Dog here for a haircut. Excellent groomers. Free nail clippings with each haircut. And it's $5 if you just need the toes done. This was my first visit but I'll be bringing my dog back. read more

Wow, friendly, considerate, and talented! All in one groomer! We've gone there twice now with our little Yorkie and he always comes home in his usual happy mood, not terrified or skiddish. They have done a great job both times trimming where it needs it, and leaving the length alone! And this time he came home smelling like coconuts! Yum, I couldn't call him my little stinker anymore! read more

My rescue dog HATES nail trims. I had tried but it always ended up with me clipping one nail then chasing him around the apartment trying to get another one. The people here are so friendly, always remember my dog by name, and do a great job calming him down so he can get all his nails clipped. No appointment needed, $10, can't beat the convenience. read more

I just adopted a senior dog from Unleashed and the staff there recommended Empire when I mentioned I wanted to get him cut down for the summer. The staff at Empire was very welcoming and friendly when I dropped Bugsy off in the morning and kept him all day while I was at work. They were very eager for any thoughts I had, good or bad on his cut and showed me the very meticulous notes they put in his file. The price was very reasonable ($40 for my raccoon-looking Pomeranian mix) and with the exception of a few small details that I wasn't specific about, Bugsy's cut was exactly what I had asked for. Pretty nifty feature is it's noted on the door that they take walk ins for nail trims! Otherwise make an appointment, drop off at 7:30/8a and pick up before 6pm. The only reason I'm not giving 5 full stars is that they didn't let him out to relieve himself during the day. (Only basing this off of how badly he had to go after I picked him up) Over all a great job, friendly and helpful staff, and they boarded him for the day so I didn't have to leave work!! Will absolutely be returning when it's time for his next cut! read more

My three dogs are back home after another successful grooming at Empire Pets. The groomers and helpers are patient with my senior dog (age 13+) and my two quirky Coton de tulears. Thank you Empire Pets. Empire Pets also has a nice selection of Fromm and other pet foods. read more

Love this place. The expletive are friendly and helpful and they do a great job. Very accommodating to my schedule. My dog goes right in without hesitation. They always remember him. That means a lot. read more

This place is the best!!! I have a very finicky little shitzhu who does NOT enjoy being groomed. I took her to at least 5 different places before finding Empire Pets, and they all refused to groom her because she nipped at them. Terry, the owner at Empire Pets worked with Lilly over & over until she finally got comfortable. I think she's still their most "notorious" customer! I am so thankful for the crew at Empire Pets! If you have a "special" pup like mine, definitely take them here!! read more

I am not sure about the negative post, but I was able to book an appointment in the same week and got our dog back looking GREAT! You will want to get there right at 7:30 AM if dropping the dog off for the day as the place gets busy by 7:45 AM. They do a great job, you won't be disappointed. read more