Months in advance, we had another company scheduled to move our piano from DC to Silver Spring, MD. A few days before, they called and said the owner had a family emergency so they had to reschedule. Unfortunately, they couldn't find a date that worked with our moving schedule, so we had to scramble. Steve with Empire called me back immediately, fit us into his schedule on the original move date, and did it for the same price as the first company had quoted. He completely saved the day. On the day of the move, three guys came, and I could tell by the way they handled the instrument that they had a lot of experience. It's always nerve-wracking watching a piano get moved, especially if there are steps or other challenges. But they were awesome. If we ever have to move a piano again, Empire will be my first call. read more

Empire Piano Movers - Piano Services Near Me - Rockville, Maryland

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Steve and his crews are the best. Have used them in the past and they just moved a baby grand perfectly as always. Friendly, professional, reliable, and efficient. Highly recommended read more

I've used Empire Piano Movers three times and each time they've been excellent. Always friendly, careful, and professional with great pricing. I'll continue to use them if I ever need my piano moved again. read more

Had them move a piano from Potomac, MD to Annandale, VA. They were communicative, efficient, friendly, and most importantly, extremely careful and good at what they do. They worked with me to get the piano in just the right place. Would hire them again read more

Very professional, fair pricing, and took great care of our piano during our move! Highly recommend!

Moved my Baby Grand Piano. Honest company. Courteous and timely service. Would definitely recommend them. Thanks! read more

Empire Piano Movers - Moved this Baby grand piano - Piano Services Near Me - Rockville, Maryland

This company is amazing their pricing for moving pianos is very reasonable and they are very professional. Everything was handled with detailed care With moving the piano. I highly recommend this company. read more

I have had the pleasure of working with Empire Piano Movers twice now. Each time has been a very positive experience. I cannot speak directly to scheduling and quotes as this was coordinated directly with the organization that I purchased my pianos from. However, I can say that Steve (the owner of the moving company) and his crew were on-time, courteous, careful and efficient. In this most recent transaction I had a 7' grand piano delivered and a 6' 3" piano removed. They have all the right equipment and knowledge of proper setup. Of course these instruments are too heavy for a homeowner to move once the casters have been set on their cups (to protect the floor), so the crew made sure that I was happy with the placement before they departed. If you choose to use their services, I hope you have as good of an experience as I have had both times. read more

This company was unable to keep their appointment. Trucks break down, things happen... but just hours before the day of the scheduled pickup, I still had not received a phone call. I tried emailing and calling several times before getting a response. Eventually we worked out a schedule to move the piano a day late, but this was just barely possible (house closing). Piano was moved without damage, but the bench had a small tear in it, and items in the bench were damaged or moved. read more

Had my baby grand piano moved in just ten minutes ago, these guys are outstanding. I had three flights of stairs - about 50 steps total - and they were done with the move, the set up in no time: from the minute they called when they were downstairs till the minute their truck left, it was less than 30 minutes. The three guys were also very careful every step of the way to ensure the piano's safety. The company was slow to respond to phone calls initially (due to the small crew and large amount of jobs), but once we've made contact, Steve was very much on top of the game and offered me a variety of dates/times to choose from: I could only do early in the morning the day of the move, and they offered me the 7am spot. The truck was already downstairs by 6:50am. Would definitely recommend these guys for anyone in the area moving the piano. Cheers! read more

These guys were great! Steve is super-responsive about getting quotes and scheduling the actual move. Their prices are outstanding compared to the competition out there (I contacted at least 4 other companies and this was by far the most reasonable). Importantly, they can also STORE your piano for you (also for a super-reasonable price), if like me, you needed a month or two in between moves to prepare a space for the instrument. All the movers on the job were super professional, efficient, knowledgable, and -- most importantly -- CAREFUL with the piano. Steve even recommended a tuner for me to call (after the piano settles in for about a week or so in its new environment)! I can't recommend this company enough. Thank you, Empire! read more

Responsive, on time, polite, fair price. Thank you for moving our treasure! You made it look easy! read more

Empire Piano Movers - A tool for ANY eventuality! - Piano Services Near Me - Rockville, Maryland

I got in touch with these guys when another service let me down. They were at the property within 90 mins of my call and dismantled the piano methodically and efficiently. The had no trouble negotiating some tight turns and left no bumps or scrapes. These guys were total pros and did the work for $100 less than the firm I had initially contacted. A class act! read more

We purchased a baby grand piano from the owner who was my close friend for years. The piano had a very nice bench which the owner had purchased, paying close to $1,000. Empire Piano Movers picked up the piano and the bench from the owner. No paperwork was given. While they stored the piano at their storage, they lost the bench. On the day when the piano was going to arrive at my place, Mr. Stephen Swancer from Empire Piano Movers called me at 4am. He said there was no bench. He said there was no bench from the beginning. Eventually the piano came without the bench. Empire Piano Movers claim that they didn't pick up the bench. Empire Piano Movers claim that they have never lost a bench in their business. If you look at how they do business, you will see they will easily lose one. They do everything still in paper. If you call them, it will take 5 minutes for them to find their own paperwork on you. read more

For having so many positive reviews and praise I am completely taken aback by my experience with Empire Piano Movers. Absolutely 100% disappointing; there are no words. I feel disrespected and unappreciated as a paying customer- no matter how big or small the job is each and every customer should be treated with the utmost respect and thanks for the business. The way in which I was treated needs to be heard by potential customers since obviously the owner doesn't care: After reaching out to Empire, receiving a quote and deciding to move forth with their services an appointment was made for last Saturday afternoon 4/25/15. About two hours after the window they would be to pick-up location I received a call that they would be able to come but closer to 9:30pm since they had a large job in Reston, VA. Okay, that's understandable-- the gentleman gave me a $25 discount for the service although I didn't ask for it, which was nice for the inconvenience. I was reassured that the following weekend they would arrive early morning to redeem themselves and that they would call that coming Friday to provide a time of arrival. The following Friday comes and goes, no phone call. I had to e-mail the company, since there's no phone number to call. I told them I just wanted to know if they were coming or not and if they weren't it was fine I would look for assistance elsewhere. No return call or e-mail at all. I receive a call at 7:00 am on a Saturday (my only day off) by a man telling me they will be at the pick-up location shortly. Excuse me? I don't live there, what a major inconvenience for myself and the home which the piano was being picked up from. The piano movers pull up in a truck with a completely different company name on the side?! What, did this owner really just pass my job off to another mover to, "bail him out?" Come to find out that's exactly what happened. The owner called another company to, "bail him out of a job he really didn't feel like doing" I'm sure because it wasn't expensive enough for him to care. Now this other company that was so kind to squeeze my move into their already busy day, to cover for Empire Piano Movers probably has to pay the owner of Empire Piano Movers for the referral. I would much rather have just gotten a, "hey we're too busy to take your job but these guys ____ do a great job, give them a call." Complete garbage... I do NOT recommend them at all! The lack of care and professionalism is just astounding. read more

Wow! I can not say enough about how wonderful this company is! First I called five companies and was sure that it would cost no less than $370.00 to move the piano. Then I called Empire Piano Movers and was quoted a price that was almost half. There were no hidden fees, no charges per step, no charge per mile. A flat fee that's all. Steve was VERY responsive- either answered his phone immediately or called right back. He was very accommodating with the scheduling and delivered the piano in pristine condition with no worries, headaches or mess. Empire Piano Movers is the ONLY company I will recommend. I found them by accident but will use them every time! Thanks Steve! read more

Empire Piano Movers moved a piano I purchased from Craigslist. The move was within the DC Metro Area. Communication was great. The crew was on time and had the job done quickly and took great care of the piano. They even had to move some stuff at the seller's house because her apartment was cluttered. They did that without adding an extra charge. I would use them again. read more

I don't recommend this company. I saw their staff dropped my piano and they refused to admit it so they can walk away from this case. Even worse, they forced me to pay them the money saying they did move my piano. The piano was damaged and they didn't want to be responsible for their behavior. I talked to another piano store in this area and the owner also heard bad things about this company. They said they wouldn't use Steve and his piano moving company. Be careful! read more

Steve was great! I had a very last minute request, and Steve came through and helped move a piano the next day! He was responsive and easy to work with. I would recommend him and his team to anyone. :-) read more

Stephen Swancer and his movers are second to none. These guys are serious about moving heavy pianos. I have a Steinway 1905 model "A" that I wanted moved into my third floor condominium living room (this piano weighs over 700 pounds). I have a staircase with 26 steps, three 180 degree turns, and a final 90 degree turn at the top. I thought the job would be impossible, especially after the delivery personnel from Havertys and Ethan Allen had trouble getting couches and a bed up the staircase. Despite my gut feeling that it would not be possible to get the piano up the staircase, I called several different well known professional piano moving companies; the national company that I was using to move my piano from FL to Northern Virginia turned me down because they didn't have enough guys to do the job, but agreed to leave the piano in the garage and suggested calling some local companies as they would have more available muscle. So I called a well known local company in Fairfax County used by the Steinway Piano Gallery; they said they thought it was impossible to carry it up the steps after I sent them photos, but then offered to charge me a large sum to crane it in through my balcony. They also offered to come out and look at the staircase for $50 to basically tell me it wasn't possible. Then I shopped around online for other companies, and found Empire Piano Movers owned and operated by Stephen Swancer. I sent Stephen the pictures, and the response I got was "We can do this job, when do you want it scheduled" and the price was EXTREMELY reasonable. Stephen showed up today with his two movers. Not only did these guys get the piano up to my third floor living room in less than 45 minutes (taking it apart, hauling it up, and putting it back together in the exact spot I wanted it), but they did absolutely NO damage to either my drywall or the piano! BOTTOM LINE: If you have a large piano, or some seriously heavy furniture that the regular moving company can't handle, and you have a tight staircase, give Steve a call. Worst case if it is not physically possible to fit in the staircase he will use a Scissor Lift to go through a window or a balcony. Steve and his movers mean business; they are polite, and they don't damage your house. You will not be disappointed. read more

Despite an initial scheduling issue because of a snowstorm, the piano came on time and in good shape. Steve was extremely responsive to my emails and calls, and I was very happy with the company's service. The price was also the same as other companies I called, and I thought was reasonable given I had a relatively easy move (upright piano, very few steps). Overall, pleased to have used this company, and would use again in the future! read more

Called Steve awhile back to move an upright piano based on all the positive yelp reviews. Could not have been happier. They were phenomenal in every aspect. True professionals and very competitively priced. Cannot recommend them higher. Stars don't lie. read more

Empire Piano Movers moved my Kawai grand piano from Potomac to downtown Washington DC and their service is excellent and quick. Owner is very responsive in every request by phone calls and text message. The rate is very competitive. Highly recommended! read more

Great job! On time, no fuss, on x mass eve in time to surprise kids. They were super careful with the house and piano. Highly recommend this guys. read more

From the prompt response to my email inquiry and working within my schedule to the actual move, Empire Piano Movers were amazing. I highly recommend them. They are extremely professional, courteous and I appreciate their flat fee with no hidden costs. They treat your piano with a lot of care and I noted how carefully they brought it into the house and position it so as not to scratch the floors. Five stars all the way! read more

We had a fantastic experience with Empire Piano Movers! Steve was friendly and easy to work with, and kept me up-to-date about when he would arrive at the house. They were efficient and professional. I would definitely recommend them! read more

Polite, piano arrived safely and in one piece. Price was very reasonable. One problem. They were running quite late and did not call until they were past their planned arrival time. It would have been better if they had called before the end of the time window to say they were running late. read more

Steve was able to fit a piano move in on very short notice (house closing imminent). Once the movers arrived, everything was executed quickly and professionally. The price was also notably lower than other movers in the area. My only complaint is that the truck showed up almost 2 hours late. I had to call after one hour to confirm they were still coming. Steve did recognize the failure in communication and apologized. He also offered a 10% discount for the trouble, which was appreciated. I would give Empire a 4.5 star if I could, and it would have been 5 star if not for the tardiness. Regardless, I definitely recommend Empire Piano Movers, and will likely use them again once the piano comes out of storage. Just make sure to re-confirm the pick-up times a couple hours before the move! read more

I needed to get a small spinet piano moved about 6 miles down the road from a coworker's townhome to my apartment. I went with Empire because they had so many positive reviews on Yelp and looked like a locally owned business, which I always like to support. I did have some trouble initially communicating with Steve - I found phone worked better than email. He gave me a quote to move the piano. When I went to actually schedule a time to do so, that quote went up $50 as he said he had not realized there were stairs - I specifically sent an email to confirm the price WITH the stairs, so that was a bit annoying. But whatever. The bigger issue was that there was some miscommunication initially that resulted in them not showing up when I thought they would. I was notably upset by this and sent Steve an email expressing my displeasure. HOWEVER, the reason Empire gets 4 stars in my book, the moment I expressed how I felt, Steve called me repeatedly to try to figure out what had gone wrong and reconcile it ASAP. Apparently, he had tried to call me earlier that day and the call had not gone through. He apologized profusely for the misunderstanding and was willing to do "anything to make me happy." You don't get that kind of service everywhere. I ended up giving them a second chance and they showed up promptly and moved my piano without any issues. Plus Steve and his crew are really nice guys. Friendly and professional. Due to the earlier misunderstanding, Steve was even gracious enough to offer me a discount on the move. Overally I would recommend them. However, I would also recommend maybe calling to confirm the day of your move...just to be sure! read more

prompt, courteous, got the job done, and at a reasonable price. did exactly what they said they would which is refreshing. no surprises

Gave me the best quote, compared to 4 other companies, promptly returned my calls, confirmed the day before, showed up on time. The guys were polite, professional and friendly. Couldn't have asked for anything more. Great job! I already recommended them to two of my friends. read more

Steve and Dave were great! We needed a piano moved just across the street, and Empire had the best price by $150 and were able to schedule the move within two days. They were communicative, friendly, and professional. They were super nice to our three young super excited boys, and careful not to damage anything in our home or the home from which the piano was being moved. We'd hire them again if we had another piano to move, and we'd enthusiastically recommend them to you if you have a piano to be moved! read more

I did receive a fast quote but then it all fell apart after that. For several weeks I sent emails and we tried to leave messages to arrange the move. Very few emails were returned and the voicemail box was full. You'd think if they wanted your business they'd figure out the basic technology for communication. Very disappointing and very unresponsive. We gave them so many chances but finally threw in the towel and hired another company. read more

Excellent service! I have used them on several occasions recently, and I get awesome service every time. They move things without them being damaged, and they ask where you want the things to go. Great service, I will have them as my go to guys! read more

The low price gave us pause at first, but we noted how many great Yelp reviews this outfit had and went with them. Thanks, Yelp! Steve was fantastic; he and his partner packed up our baby grand piano outside Frederick, Maryland, and brought it Bethesda. They were on time, professional, courteous, expert in moving pianos, knowledgeable about pianos in general...they totally inspired confidence, and the delivery was perfect. Strongly recommend! read more

Steve gave my the best price in town for moving my baby grand piano from Bowie MD to Annandale VA. They actually shown up 1/2 hour early and did a very professional job of packing and loading it up. The piano was delivered and set up in my home perfectly. Highly recommended and would definitely use them again. read more

Thanks to Steve and his crew we have a beautiful piano picked up and transported without any issues. Steve communicated all pre delivery scheduling and all. Dependable, reliable, professional all the way. We highly recommend - and will use again to move a baby grand. Thank you Steve! read more