I want to be clear up front that the technician who tuned our piano over six months ago did an excellent job. The quality of the work itself is not the issue here. My concern is with the way Thompson Tuning handles scheduling and billing. A follow‑up appointment was booked roughly six months in advance - which I did not confirm or accept the invite. After that, I received no reminders, no confirmation request, and no communication about the upcoming date--nothing until a "technician is on the way" message on the day of the appointment. Unfortunately, because there had been no reminders for an appointment made so far in advance, I had not kept that specific date blocked. After I missed the appointment, I was sent an invoice for the **full service fee** of $225 as a no‑show charge. While I understand that businesses need cancellation policies, I think it's unreasonable to hold customers to a 100% fee for a six‑month‑old booking with no reminder or confirmation. In my view, a more customer‑friendly and fair process would include at least one reminder and/or a confirmation request before applying such a steep penalty. Bottom line: - Quality of tuning: very good. - Business process and customer communication: disappointing and out of step with what I'd expect for a $225 service. I would recommend anyone considering Thompson Tuning pay very close attention to the cancellation policy and be aware that you may be charged the full amount for a missed appointment even if it was scheduled months in advance and you receive no reminders. read more

I had not had my baby grand tuned since December 2019, before Covid. I had been getting it tuned at least if not twice a year. I called my previous tuner, but had trouble connecting with him, including my leaving several messages that were not returned. I found William through his ad on Facebook. He reached me in less than two hours and we set a time for a tuning a few days later. William arrived on time and was professional and friendly. He explained what he was going to do and set about doing just that. when he was finished, my piano was again like the instrument it was made to be. I told William I was very pleased and promised him I would recommend him to others for their piano tuning. I hope to see him in six months! read more

I've had William come and tune my pianos twice and both times found him to be a very professional and knowledgeable piano tuner. Unlike a lot of service people these days, he was also very communicative about his arrival time, which I appreciated. I have an old Chickering piano and when he was finished it sounded fantastic. He was also personable as well, enjoyed speaking with him. I would strongly recommend using him. read more

On time, high quality service, super-easy scheduling, no surprises, professional in all respects. BL: As a amateur musician, I feel like I can play better after the tuning service, which included some piano key action adjustments that were sorely needed after 10 years of neglect by me. (piano upright model Yamaha U1-AR, manufactured in 1985) . Thank you William for a truly fantastic tuning service. read more

Highly recommend. William did an excellent job and was great to have our house, working around our young kids (and occasionally asking them to quiet down so he could tune). He gave our 60 year old Steinway a pitch correction and some targeted cleaning and regulation, following a move from out of state. Very happy with how it sounds and plays now! read more

Great and thorough service. He stayed extra longer than anyone else we ever had, and did an excellent job. We are very impressed with his dedication in making our 2 pianos sound great. Thank you so much. I recommend Thompson Tuning service highly. I am a piano teacher, so I am quite particular who I choose to have my pianos tuned. read more

I'm very happy with William's services! He was extremely professional and personable and careful with his work. I really appreciated that he spent time explaining different aspects of pianos and tuning. I found him very trustworthy and have already arranged a follow-up tuning with him. read more

I called William Thompson for a consultation as our church is considering switching from a digitial to an acoustic piano. He was very knowledgable and provided very helpful information and recommendations on factors to consider and how to go about looking for a piano. Thank you! read more

Mr Thompson has a unique service that makes scheduling appointments very easy. The cost of his service is clearly written. He was punctual , courteous and extremely thorough. I was very pleased with the sound of my piano after the tuning was completed. Highly recommend read more

William is a lifesaver. We found out that we had to host a last minute choral rehearsal and needed our piano tuned. William dropped everything, drove nearly an hour, and completed a thorough and professional tuning job. Extremely knowledgeable. Highly recommend! read more

Great work! I got this piano used and it probably wasn't tuned for decades (or possibly never). It also had a key malfunctioning and some other minor issues. William tuned and fixed the issues. Now, the piano works and sounds fantastic. Thanks William. read more

William was professional and courteous. My piano had not been tuned in over 5 years so I opted for a much needed extended tuning appointment. His attention to detail was outstanding and my piano sounds 100% better. Thank you for job well done! read more

We were so pleased with the piano tuning from Thompson Tuning! He is extremely knowledgeable, efficient, and pleasant to be around! We're already scheduled for our next tuning with him! Highest recommendation! read more

The piano is in good shape but hadn't been tuned in quite a while. Also had a loose hammer. William is very professional, competent, patient, and personable. The piano sounds and plays great. Highly recommend. read more

William tuned our 54 year old Story & Clark upright Piano. I'll use Thompson Tuning again because William knows what he's doing, and takes pride in his workmanship. Our piano sounds great. Thank William! read more

Top notch service, highest quality and integrity. My 85 year old piano needed some very tender love and care and William provided just that. I will definitely use Thompson Tuning again in the future. read more

Mr. Thompson did a first class job tuning my piano and making required adjustments. He was thorough, professional, and very knowledgeable about his work. I definitely would recommend him. read more

Outstanding service! Great communication! Was able to diagnose the issue with our piano and helped us to save on a ton of money! Highly recommend and will be using this service again! L read more

William did a thorough and excellent job with my steinway. I highly recommend his services to anyone in need of tuning and fixes to their piano. read more