I have been using Kurt for years once I discovered it's harder than it looks. I got sick of dealing…read morewith an occasional green pool so I gave Xtreme pool care a shot. That's probably one of the best moves I've made as I it relates to pool care. Kurt has even talked me through minor fixes in order to save me money. Fun fact: Kurt is very knowledgeable about all things housing, and is a great guy!

I hired Sean and Kurt back in 2016 and haven't looked back!…read more They first serviced our pool in San Tan Valley, and now continue to do so in our new home in Gold Canyon. Not only have they kept our pool looking it's best, they've also done repair work on lighting, pool cleaners, and have even done a complete replacement/upgrade on the pool equipment for very fair pricing. XPC is reliable (on-time/same time every week), knowledgeable and won't give you the run-around. They consistently provide us a great deal of reassurance that they know what they're doing, will be here as promised, and won't screw us over! Too many times have we had to fire our pool service in the past because of a lack of integrity and/or knowledge. So glad we won't have that hassle any longer. Go Xtreme! You'll be happy you did.

Punctuation and good quality cleaning, a bit pricey but maybe worth it…read more I'm happy with my pool

Scott is great. Service always reliable and Scott discusses any issues w our pool and does a great…read morejob. Highly recommended.

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Jeff was extremely thorough and showed me everything I needed to know about the system.read more

After several phone calls and text message exchanges, Jeff left me high and dry today as a No Show…read morewith no explanation. Yesterday was a fiasco trying to coordinate between his personal errands, flat tires and more. Poor guy must have a terrible dark cloud following him everywhere. Best wishes to Jeff and anyone who needs his services.

Jeff is genuine, hardworking and a lifesaver! My husband thought he could fix our pool when the…read moremotor seized. He spent 10 hours and about $300 before he gave in and called a professional. That's when Jeff came to our rescue. Jeff tried to salvage the motor my husband bought and tried to install, but alas it was beyond repair. I tell you all this so that you know two things: 1. Don't try to fix it yourself (it will cist you way more)and 2. Jeff tries to save you money and repair before replacing. Now, we have a "pool guy" to call!

Jeff at Blue Ribbon Pool Service is fantastic. He's responsive and professional, and we can't thank…read morehim enough for his help. We recently bought our first home and knew very little about pool care; we knew there were some issues with the equipment based on the home inspection and originally had another company that was highly rated on Yelp come check it out. While they were great at first, after a dozen emails and finally asking to have someone come out to perform the needed service, I never heard from them again. Jeff has helped us with everything from a green pool and drain/refill, to a new cleaner and new pump. We're excited to have much more efficient equipment that our pool needed, and Jeff was able to do everything in a very timely manner. We are now able to enjoy our pool thanks to Jeff's hard work and professional advice. I would highly recommend Blue Ribbon for the responsive, reliable, and friendly service. Thanks Jeff!

Daryl is always so amazing! Hands down best pool company in the east valley!…read more I am a disabled veteran and single mom, I get nervous about people coming to the house for repairs of any kind, but Daryl made every single visit so easy and comfortable, and my pool always looks so good. Needed some repairs done and other companies immediately said "get a new pump". Daryl was able to repair the pump and recommend a great in pool vacuum that has kept my pool incredible for the past two years, saving me thousands of dollars. Daryl is the only person I call now for any pool maintenance or service. He's quick, efficient, reliable, and very reasonable prices. I can't thank Daryl enough for all that he has done to restore my pool!

Daryl is amazing! He took the time, that no one else would do, to explain why our pool may be…read morehaving issues and that we may be able to resolve it ourselves without spending a small fortune to fix it. Thank you so much for your time and advice. You are very much appreciated.

I discovered a crack in my salt cell Union and decided the fix was too much for me especially on a…read moreFriday afternoon. I contacted K and K who responded immediately and I had it repaired within 3 hours of calling. Extremely nice, fair, and quality was amazing. I wished I would have used him when I had the salt cell installed. This is my pool fix it guy from here on. Thank you K and K.

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.

Love Big Family Pools for our Short Term Rental. They worked well with our pool reno and we find…read moretheir work up to our guests standards.

Over the years, I have hired several pool service companies and found that they are all very…read moresimilar. They stop by for a minute, throw in some chlorine and, when it starts to get hot, they "shock" the pool when it begins to turn green... They say the AZ heat is just brutal, and that shocking a pool is normal.  Fortunately, when I decided to purchase a new pool motor, I hired Big Family Pools. Dean gave me some options and was VERY helpful in the process. His honest, straight forward answers were greatly appreciated. I also learned that the pool cleaner that I was using was not the optimal cleaner for the type of pool we have. Less than a year before I hired Big Family Pools to service my pool each week, we had completed a complete remodel of the pool. When the water was added back into our pool, our former pool service company performed a "start up" chemical process so that the water would be balanced properly. They began servicing with chlorine and shock, as needed.  When Dean installed my new pool motor and pool cleaner, he tested my water for me and showed me the exact chemical composition of the water. We were both surprised at how out of balance the water was after such a short time since the "new" water was added. Having the opportunity to actually see the chemical composition and to learn more about properly caring for the water, I decided to hire Dean to service our pool. This was a few months ago and I am VERY happy with my decision.  Getting detailed reports emailed to us after each pool service to let us know what was done each week is SO much different than what we have ever experienced with other pool companies. Our pool water has never looked better and our pump and cleaner have made my life so much easier.  As a real estate agent, we have started referring Dean to our clients and have used him for pool inspections and pool repairs. I can not speak more highly of Dean's work ethic and knowledge of the pool business.  I am thankful to have a partner that we know we can count on. Thank you Big Family Pools.