DO NOT RENT FROM KYTE (now Turo). They are completely unreliable and unprofessional. If I had…read morewritten this review a year ago, I would've given Kyte 4 out of 5 stars. But after my recent experience, I wish I could give them zero. I had a car scheduled to be delivered for July 20th to take my daughter to summer camp. Just over 24 hours the car is supposed to be delivered, I received an email stating that Kyte is no longer operating in Brooklyn, and that my reservation was being canceled and refunded. No phone call, no advanced notice, just a last-minute email - AND the refund won't be processed for 5 - 7 business days (I still haven't received it). This left me scrambling, panicking, and searching for a new rental car during a very busy summer weekend. I eventually found one at the airport, which now means added Uber fees on top of the MUCH higher rental cost. We were not in a position financially or time-wise to be dealing with this. To make matters worse, Kyte still attempted to charge me a $500 security deposit even after canceling my reservation. I anticipated this and made sure the card on file didn't have enough funds - and I was right. I was still receiving emails and notifications as if my rental was going ahead, including instructions for my "vehicle drop-off". This experience was completely unacceptable, incredibly frustrating, and put my family in a stressful and unfair situation (emotionally and financially!). It's been 10 business days and still no refund. I'm now trying to track down Turo's customer service - spending more time that I really don't have for this frustrating mess they created. Do not rent from Turo. The risk of this happening to you is not worth it.

Kyte was acquired by Turo a few days before my scheduled rental on July 18. Kyte (now Turo)…read moreabruptly canceled my confirmed reservation without any prior notice, explanation, or offer of assistance--leaving me completely stranded on the day I needed the car. I had booked well in advance and was relying on the reservation for an important trip. Because of the last-minute cancellation and total lack of communication, I was forced to scramble for alternate transportation and spend over $1000 out of pocket--nearly triple the original cost. The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. Turo has shown an alarming disregard for basic customer service and responsibility - which is consistent with other Turo customers experiences with cancelled reservations on their original platform. Their support team has failed to acknowledge the financial harm caused, and after multiple attempts to seek resolution, they have become unresponsive. Based on my experience and the wave of similar reviews, I would strongly advise others to avoid relying on Turo for transportation. The risk of being abandoned without support is real--and expensive.

Going into the rental, I prepared myself for the worst experience of a lifetime, but for all of the…read moreinconveniences I suffered, I was compensated, so in the end, I suppose I got what I paid for. First off, Penske starts off with higher rates, but is the only company where you can negotiate (price matching) and that gives discounts such as Triple A discounts over the phone. Budget and U-Haul do not offer this, so Penske will probably always come out to the cheapest. Also, Penske gives you unlimited miles, so you don't have to worry about accidentally taking detours. But here's where the bad stuff happened: 1. The only way that Penske would have been price-competitive was with the Triple A discount. I personally did not have a card, but I am covered under my family's plan. I didn't know if this was going to cut it, however, so I called Penske to make sure. The person on the phone said it would be ok to bring my dad's card, as long as we had road-side assistance. But the person at Chelsea rental said that I had to have the card under my name so that she could swipe it. So she did not apply this insurance. 2. Chelsea Rental, the contractor that houses Penske, did not check the back of the truck before we drove it away. So I drove the truck all the way back to the UWS. Only to open it up and discover a bunch of crap in the back. There were about 20 dollies, and hundreds of pounds of packaging material. So I had to drive it all the way back to Chelsea and have them take it all out. This delayed the trip by about an hour and a half. Here are the redeeming things: 1. The Penske truck we got was brand new. This probably meant the gas mileage was pretty good. compared to other older trucks of the same size. 2. They compensated me for the "bad stuff" and refunded $75 dollars off of the total rental. Other things to know driving to Boston: You can make it on a full tank of gas. You will just need to fill it up right before you turn it in, and it will be about $60 dollars in gas money. I opted for the $50 dollar insurance, but I really did not need it. Waze will tell you a way to get there that is shortest, but keep on I-95 as you exit New York, as this is the road without little tunnels that will scrape the top of your truck off. Once you get into CT, you can take 84 to 91 (or 91 to 84 or something like that... (go through Hartford)

I rented from the Penske on 449 10th Ave, which I can't find in the search results…read more These guys are fantastic. I don't want to blow up the spot of the guy who helped me out, but lets just say I got a bit of leeway on some things. On top of the friendly and generous attitude, I got a brand-spanking new truck with no damage and an honest fuel gauge. Speaking of dishonest fuel gauges, Chelsea U-Haul can suck it. Not having a hellish rental experience was an extremely refreshing change, and having a great rental experience was a complete surprise.

Horrible customer service Trying to get in contact with a…read moreclaim's manger. Their excuse is always he's off or away in a meeting. Been on going since May 2017

I need truck for move my studio apartment , they gave nice van ford 16 feet , very easy to drive…read moreand cheap price.

Worked with Yakir on a new VW lease. Not only did he get me a newer model number but he got me a…read moregreat price. Seamless deliver and pick up of the old lease. 100 percent will work through the team at Crown again.

Arthur is someone you need to speak to if you want a stress free purchasing experience. He is…read morefriendly and honest. No hidden fluff which I totally appreciate. He made us feel extremely comfortable and I will definitely purchase all of my cars from him. You will get Crown royal treatment. He went above and beyond to make sure we got the car we wanted and for the price we wanted. A1 service from beginning to end. The car was delivered on time and he took his time to go over the features and answer any questions I appreciate that great Columbian coffee too. Lol

Update: 18 days since vehicle was picked up. Hopefully delivered this weekend, bringing saga to an…read moreend. Jay at Magic Trolly reached out after my 1-star review, but even after reconnecting, all apologetic, we still must self-advocate: we follow up for updates....no outreach or sign of interest in "seeing us through" to delivery. If we had gotten even a little of this, any ownership of the transaction or professionalism, I'd be calmer. At this point they should be paying us....never again.

Priced well. Always in communication. Delivery went better than expected. Highly recommend. 20…read morestars. Out of 10.

Got a great deal on a Tonale. Thiago and Ollie were great to…read morework with. Drove 90 miles and left with a new car and great financing in less than four hours.

Thank you so much "Dealer M" for your educating response…read more First, my name is not John. Second, I do not have a wife named Maria. Third, take down my last name from here, immediately. Otherwise, I will report this comment and have it removed. Your math is incorrect on the elapsed mileage from now since purchase. Your record-keeping is sub-par, as if your professionalism. This reflects wonderfully on your case. We can argue all day on a thread, but the punchline is that I was sold a vehicle that was in an accident, from your dealership, without ANY notice of the vehicle's compromised condition. If you want to talk accumulated expenses, call me with some real accounting documents. In the meantime, explain to me how I was sold a faulty vehicle, that could not be fixed by the dealership that sold it to me, over the course of 46k miles. Please explain this to me with logic. It is worth elucidating that my vehicle was not "repaired on my previous visits" if it took several times to bring the car in for repair on the same issue, was not fixed, and the issue still remains. Indeed the warranty is over, but look at how many times the service department was given the opportunity to fix the same issue while the warranty was still valid. If you speak truthfully and actually look at the documentation, I was asked to pay an additional $600 after the warranty terminated to "further investigate" the issues with my shocks that existed since the day of purchase. How does that validate your comment that the vehicle was fixed when it left your shop? Lastly, it should be evident in the notes of your service team that the issue remains unfixed, hence why further investigation is needed. Enough with this. Pick up the phone and call me.