Alignment was slightly off. Brought it right back. Owner Immediately fixed problem without any…read moreattitude.

Great service. Super fast and affordable. best experience I have ever had with any mechanicread more

Very good service, fair pricing. Always a straight answer…read more Very good owner/manager and great mechanics. They do all kinds of repairs. From tires to tune ups. It's the place I'd send family and friends.

they say things needed to be my car that they didn't service but yet no one asked them to touch my…read moreair and they me for it and then lied to my husband that I needed a whole air compressor when they told me it was fine and then left a very rude comment on Google reviews. They're lying through their teeth and yet they don't make comments on that type stuff they said, but yet they sure had something to say, didn't they? . I bring my work vehicles to that place thought they would do right by me boy was I wrong? They lie. Charge and then they run their mouth about the customer. What kind of business does that? I thought you wanted customers. That's real bad business talking about customers

We've been bring our cars to R&R for 12 years and we're always treated right. Roger is a good…read morehonest mechanic and I recommend his services to anyone.

I have been doing business with R & R ever since I moved here 2 years ago and I have never had a…read moreproblem with them. In fact they helped me loosen my oil drain plug for free and recently changed my fuel filter for 10 dollars. Two things other garages would have charged me at least hour. So I wouldn't go by what John B. says, because I tell everyone I know to go to R&R when they have vehicle problems and they say nothing but good things as well. So to sum it up if you have vehicle problems I highly recommend R&R.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

I just happened to stumble on Advanced Automotive (AA) when my car broke down on RT 138. This area…read moreis pretty rural and trying to get to tow in Hartford was impossible- so I called AA who was less than a 1/2 mile down the street. Bill the owner and his daughter Jess couldn't have been better. They got my car towed to their shop within 15 minutes, outlined the time and price to fix and also was concerned how I was going to get back home (Hartford). My car was fixed in a day, the price- so reasonable (didn't charge for the tow because it was only down the street) and my car runs perfectly. If I was in the area- they would be my go to- local, honest and nice.

You be the judge, don't ever go here. Bill from Advanced…read moreAutomotive refusing to admit any responsibility or even ask his mechanics to even take the time to confirm. Had my 2020 Honda CRV in for a routine oil change. this is the "only" place that has opened the hood since I bought the car in the spring. after the last oil Change the next day less than 24 hours emission's light came on. light came on and off for about 2 weeks then remote starter wouldn't work and light stayed on. took it to the Honda dealership that i bought it from figuring it was covered under warranty. instead they found a pair of pliers with also a sharp cutter combo. clearly it was left in the engine from my last oil change from Advanced Automotive seeing they were the only ones who worked on the car and the warning lights came on the next day. the Pliers were cutting into the wires and needed to replace O2 sensor etc.. Had the Honda dealership fix it for around $380, labor, parts etc. went back to Bill At Advanced Automotive and he denied any responsibility. said it wasn't his tool and it was an electrical tool. no it's a pair of pliers with a wire cutter, pretty common tool covered in years of grease. continues to deny any responsibility. I asked him to check with his mechanic because it looks like he sits at his desk and wouldn't know if someone else left it there. he refused. wouldn't look me in the eyes and I don't really care about the money it's the principle and lying. this was the 3rd time I've had to bring my car back next day on 3 different cars. last time I spent $200 on a tow again next day after leaving his shop for over $3000 on PM services on my 2011 pilot. serpentine belt falls off. never had a problem with my 2011 pilot until the next day of $3k in PM service. his response was "well in hindsight I probably should of replaced the tension pulley". seriously after changing timing belt, flushing all fluid, valve job etc. again pilot was running perfectly fine just wanted to keep up on the PM at 150k. I will be looking for a new reputable mechanic for both of my Hondas. I hope Karma finds Bill!!

I had my tires installed here, I went from 17s to 19s and the new wheels and rims weren't even…read moremounted yet. They got it all done for me I ended up not needing an alignment but the service was phenomenal and the prices are always good. I would recommend this place!

I personally went into eastcoast to ask if they could time my 350 motor and set the choke and carb…read moresince i had a new carb installed previously by another shop ...since my truck has pinged under load and at shut off desiels ..and cold mornings id have to pump.the hell out of it to start..and it runs ragged for a spell then clears up My question to east coast ..can you handel old-school motor with a mild cam and get it running right..yes was the answer Well as i sit here this fine 14 degree morning after spending 438.00 bucks..shes not starting at all...i have set the choke per usual by hitting the throttle. ..now 17 times and she fired up..wow! Great lies eastcoast! It stalls at stop signs and redlights now..never did that before... it still wants to run after i shut it off.. Merry Christmas computer geeks only . Enjoy my 438 bucks ..youll never see me again! I paid for the right to never use you or give a recommendation By the way my 30th appointment to change my powersteering pump...NOT HAPPENING ​

Lisbon, CT I have been there three times…read more First I had to jack up my car and take off my wheels in the parking lot to be able to purchase new tires. The reason was, my car is too old, therefor they would not put on the lift. True, it is aGerman old timer but not a clunker. They offered no help or tools to make the process faster. I was the only customer at that time. Second time, with my daily driver also a German car needed a quick oil change out of convenience. 40 minutes later the young mechanic confessed he cannot find the filter house. After I got the golden pass to enter the mighty of all garages I pointed out the filter house. They were fine from there. Third , and fourth time I stopped by to talk someone about a specific tire they seems to have in their online system. I needed to confirm the brand, model and size make sure it isn't a third party scam and not getting "something similar". The store hours states 7AM-7PM but due to short staffing they closed earlier. Please communicate the hours so patrons don't waste their time. Or cross train employees from the front of the house to be able to use the computers and be able to give basic informations about your inventory. The area of the self check outs are conveniently over staffed all the time. Thank you for your time

Horrible customer service. If I could give 0 stars I would. I had an accident resulting in 2 flat…read moretires and after waiting over 2 hours for AAA to tow me to Walmart to get new tires, I arrived just before closing. The manager Keith was so very rude & unkind when he told me to come back tomorrow. He wouldn't set up a service call, take keys or do anything to help me. We ended up having the car towed to another garage where we could leave the keys and they will fix my tires properly. The customer service is horrendous and I will never use the auto center again.

Not all Napa's are the same. As a handicapped person, they are not helpful by any means. Always…read moresome smart a$& comment and cut u off before u can ask your question. I will not be back. If I wanted I a person to help me that only knows what the computer tells them I'd go to a cheaper store. Being from Plainfeild I'm use to central village where they are very knowledgeable and willing to help carry out your items or help in anyway. Jewett city Napa is willing sit behind the counter and sell what the computer says the rest is your problem to figure out. Central village will tell u how figure out what u need to know or research it for you. I will never go back to Jewett city Napa! I have lived in Griswold for 3 yrs now and been there around 100+ times and they've helped or had what I needed maybe 10 times. Awful service and rude people. Not helpful.

Best parts store around hands down.after making the mistake of going to advances auto and after a…read moreweek of hell and wrong parts.i went to griswold napa.within 2 minutes, literally had the correct part in my hand, paid an left.thank you again