My sales rep was right on time.... I had an email reminder and an automated phone call to give me a 30 minute heads up. My sales rep Robert Charles was so amazing and showed me all my options and made everything work out within the budget I had. Installation is scheduled right in my timeline and so far I am very pleased with my service thus far. read more

I made the mistake of hiring Empire to install a carpet runner. The salesperson spewed a bunch of crap which I ate up and hired them. The installer rescheduled twice and on the third attempted installation, they said the appointment was never confirmed (which is was via phone). What frustrated me the most was Empire's customer service since they were completely useless in trying to resolve the problem. Don't believe their salespeople because at the end of the day, Empire is not installing the carpet/flooring, some other subcontractor is. read more

We had to replace ourr flooring, and we chose Empire. They completed the floor and it was perfect.

I should've read the reviews on here before calling Empire. Something I won't do again. On their website it states they can *sometimes* install carpet the next day. No. They can't. I had salesman David T. (I couldn't make out his last name) he had no business cards, he claimed he was driving his wife's car. He came out to my house on September 25. He said the soonest they could come out was October 4. I was having bedroom furniture delivered on October 4. He promised they could come out first thing in the morning. Fast forward to October 4. We haven't heard from Empire at all. We called them. They said we were scheduled for October 11. Wait, what?? They said they called and left my husband and I voicemails on October 3. No. They didn't. We asked what phone numbers they called. Conveniently, each of our phone numbers were one digit off. So no carpet for us. We had to immediately call Rooms to Go and have our delivery stopped. The lady we spoke to at Empire said she would have someone call us to confirm October 11. On October 6 (today) we never heard back from Empire. We had to call them. They are not very personable and basically said this was our fault. We tried to reach out to good ole David (the salesman) no answer and a full voicemail. I only put down half. I know better than to pay in full. My husband is contacting them and canceling today. I never could get confirmation on a time they were coming next week. This has been a nightmare. I still don't even have the carpet yet. Don't go with this company. I know better now. If this is how they run their company, I can only imagine how their carpet is. **UPDATE*** We tried very hard to cancel with Empire Today. My husband was hung up on 2x with Cancellation Department. Then finally spoke to a guy named Micheal who said they would have someone come out Saturday BUT he would call my husband back in 2 hours to confirm this (this was on Friday 10/6 around 12pm) no return phone call. Saturday morning my husband again attempts to call and cancel because we once again didn't hear anything from anyone. They informed him they were at our house. This is not how you do business. The guys that showed up didn't speak English and didn't understand English very well. Remember these outside contractors are representing your business. He did say he tried to call. Once again mine and husband's phone numbers are still incorrect, even though they said they corrected them. I went ahead and let them lay out the carpet. I'm over and done with this. I just want the nightmare to be over. They seemed like nice people and probably didn't want to be working on a Saturday. They brought my carpet in, no new pad for under the carpet (even though I paid for it), they were finished in a little less than an hour. They brought my bed back in (I didn't ask them to do this) brought my frame in scooted it across our freshly painted walls then put our king size mattress and the 2 twin box springs up against it. I now have a indention and scrape going across my wall. The carpet looks decent. But everything else has been a nightmare. Honestly, they should refund me my money for all the stress and now I'm going to have to repair my wall that we just painted. Super nightmare. We are going to attempt to call them. I honestly doubt we get any money back ( I would be willing to receive half of it back). I honestly doubt anything will be done. Save yourself the trouble. I've learned a big lesson. read more

Very quick, affordable, professional, and the two who worked on my kitchen floor and replaced it were exceptional!!! They went above and beyond. I will recommend Empire to everyone and I can't say enough!!! The laminate in the master bedroom is gorgeous! They came when they said, they were again very friendly and professional!!! read more

Buyer Beware. Listen to the other google and yelp reviewers. I should have listened. We were sold on a "premium" product and "premium" installation and NEITHER happened. Installation was rescheduled 3 times. They tried to install using 3 seams vertically in the room, which is HUGE MISTAKE. We were also told that they use mechanical stretching of the carpet, that they no longer use the old school method of knee kicks....and that was something that was something they were proud of with their products. Well, the installer showed up to finally install and guess what? He is using a knee kicker. He had NO idea what the sales rep even was talking about. I have called the customer service # 3 times now to speak to a manger and they keep saying he is "in a meeting and will call me back". They will make this right. Warning everyone of you...... DO NOT BUY FROM EMPIRE. Lesson learned the hard way. read more

The carpet is great and the installers did a great job, however, their customer service is awful! Been waiting on a credit for a month and no one can give me answers! read more

Very pleased with price and the professionalism of the installers and the salesperson. No Mess left just beautiful floors I expected to have an entire house to clean afterwards. I only have one regret the person who told me to go to Empire never got their $100 Visa gift card as stated after the work was finished. Contacted a couple of times with no results. Overall I am satisfied and would recommend this company. read more

I decided to go with a "bigger company" that specialized in flooring installation, instead of hiring a random contractor with the cheaper quote because I wanted to make sure it would be done right, and last a long time. Little did I know, Empire Today doesn't have their own installers, they actually contract out separately for each job! They scheduled the carpet contractors to come on the following Monday, the laminate contractors on Tuesday, and the vinyl contractors on Wednesday. I told them that would be fine as long as they were done by Wednesday because I had plans on Thursday, & I was going out of town on Friday. They said there wouldn't be any problem with that. I received an email from Empire on Sunday confirming the Carpet Contractors would be at my house Monday morning. Two hours before the Carpet Contractors were suppose to arrive, Empire calls to inform me they don't know who scheduled me on a Monday because the delivery truck doesn't even deliver until Tuesday's?!  Thanks for confirming & then cancel two hours before your scheduled to be here!  They came the following day to lay the carpet, but then informed me they measured my floors incorrectly & didn't have enough padding or carpeting, so they would have to order more materials & come back the next day. They came back the next day & laid most of the carpet, but then they informed me that they would have to finish laying the carpet the next day because they needed to work with the laminate contractors to match up the edges of the carpeting with the laminate. Since everything kept getting pushed up, the carpeting, laminate, and vinyl were all supposed to be finished on Thursday. I called Empire and spoke to Richard about how frustrated I was about everything that has happened to me, that I had plans Thursday evening, & had to go out of town on Friday. Richard apologized & told me not to worry & said, "I promise your flooring will be completely installed by Thursday evening, & you'll be extremely happy with it." The contractors came early the next morning & the carpet was finally installed. The laminate contractors informed me they were also laying the vinyl. Of course it was impossible for them to install the laminate and the vinyl by the time I got home from work, so I had to cancel the plans I had for Thursday evening. Plus, my roommate thought he overheard the one contractor ask the other contractor, "have you installed laminate flooring before," & the other contractor respond with, "I think it just snaps together?" The floors look great, but I just assumed I was hiring experienced contractors, since I paid a little extra hiring a bigger company. They asked me if they could come back on Friday, but I explained I had to go out of town, so they had to come back on Sunday to finish the laminate. Finally, by Sunday evening all the flooring was installed. The floors looked great, but the threshold boards and quarter rounds looked awful. The threshold boards they installed to separate the flooring from the carpet were all loose and cut uneven. The quarter round was way too big and all the corner round is white, but the corners weren't painted, so it showed the wood. You could see all the tac holes where they tacked on the thresholds and corner round. The laminate makes a cracking sound when walking on it, so I had to call and complain to have all that fixed the following weekend. Three months after the installation, some of the laminate boards have raised up from the floor, & the boards for the threshold are loose again. Two weeks ago Empire called and stated the contractors would be at my house on a Friday between 3pm-4pm, they didn't get to my house until 6:30pm and all they did was take pictures, stated they had to order laminate boards, and they would call to schedule an appointment to actually fix it. I already explained when I made the appointment I needed some new laminate boards, so that was an excuse to put me off. I never got a call, so I had to call to make another appointment. I spoke to the Installation Manager, Mark, & he scheduled that appointment. I called the morning of my appointment to get an estimated time of arrival, and they informed me it would be around 3:30pm-4:30pm. By 5pm, no one came by my house and  I still hadn't even received a call. I called Mark & he didn't understand what was going on, so he called the contractors and called me back & asked if I could do the following morning instead. Sure, this is only the third time I've ruined my whole day waiting around for Empire!  A month later the transition boards came loose again and another laminate board is coming up again as well. I'm writing all this to inform people what I wish I had known when I was searching for a flooring company. My advice for anyone who honestly cares, USES ANYONE BUT EMPIRE! read more

One star is one too many. Hired this company for a commercial job which was supposed to start in the morning. Installer showed up, left several times to get additional tools, materials, etc., while tying up our restrooms (they were to be tiled) and by 2:30 in the afternoon hadn't even begun the job. Unprofessional, incapable. We fired them and didn't even receive an acknowledgment from Empire. I join all the others who give them Yelp's lowest rating. Bad. Stay away from Empire! read more

I have tried very hard to do business with this company. I scheduled four different times (silly me) and each time they no showed. Even the manager no showed!!!!! They are full of apologies but it is meaningless because they are so irresponsible. The customer service is TERRIBLE! What kind of company repeatedly ignores a customer that wants to do business with them. I haven't heard much good about empire but really wanted to give them a chance. Don't do it. They don't care about you! read more

I want to take this moment to leave a good and fair review for Empire today. First of all Mr Owen who is the salesman who look exactly like the person in the commercial came Friday night to give us an estimate and showed us samples of carpets within our price range. We also got an estimate from Lowe's and its about the same due to Empire having a 50% off sale. But Mr Owen said they can install it as early as Monday morning. Whereas Lowes contractor said they can install it about a week to a week and a half. And that's the main reason why we chose Empire. I was hesitant at first due to the bad reviews left here in Yelp. They called early Monday morning at 7:30am and said that they're on the way. It was Victor and another Hispanic guy who installed our carpet. The job was done in a couple of hours. I'm very satisfied with the work they've done and the promptness it took to get it done. Main reason is we're selling our house so time is very important for us so we can move soon. I'm just glad I trusted Empire today despite the bad reviews I've read everywhere. The carpet that we chose was moderately priced but it's very plush and soft. For the amount of money we paid them we wouldn't get the same quality carpet from Lowes because I went to the store and looked at the carpets that we can afford and there's no comparison to what we got and paid for to Empire today. Now our only concern is to sell the house soon! Thanks Empire for the stellar work! Would definitely recommend and use next time! read more

Empire Today - Carpet Installation Near Me

Empire Today has rude staff in Nashville. Very unprofessional. Poor communication, lying salesman, angry customer service people. Everything is the customer's fault. Late for the sales appointment and the install. Will never EVER use again. Making sure all my friends know to avoid at all cost. read more

They never showed up for a confirmed appointment. No phone call. No email. I called the call center and they offered to reschedule 5days out. read more

It has now been some time since we had Empire do flooring for us. I have made several complaints to the company with very little response from them at all, but now we have taken this as a learning experience that others should not have to be exposed to. Empire DOES hire out to subcontractors for installations. From listening to the subcontractor talk to the install manager on the phone, it does not appear there is to much in a true working relationship or background knowledge. We have discussed this installation and the tactics that were utilized by Empire to make the overall sale, feeling that this was a deceptive transaction in total. Upon entering the Empire website, customers are asked to make choices as to what they would like to install. This leads to an appointment scheduling for discussion by a representative. In our experience we had the sales representative come to our home, but brought other items in than we had requested. Upon asking about the items we had specified, the young lady stated that the samples were extremely heavy to carry in. She stated that if we really wanted to see them she would bring them in. I even offered to carry the items in, but she started opening other sample packages. She asked what we were looking at having replaced in each of the respective floorings. We pointed out the areas and she started taking measurements, writing them down. Here is where the real fun began. As she entered them in her little iPad, it made the calculations for flooring and costs associated. Upon asking for a printout of this for review, she stated that that was not possible due to company policies. She went through her software program and had the measurements, but could not even provide this to us as customers. Well no where along the process was the representative able to or willing to provide a printout of any of the Empire information. We asked why this was and sales representative stated, that this was so customers were not able to take the information and get a better price at a competitor. How then does one shop for the best pricing, utilizing itemized listing? I can continue on with the sales issues and overall experience, but this distracts from the information here. We are writing this to give others a better perspective on the DECEPTIVE sales practices that Empire Today utilizes. If you have experienced this make sure to review, file the complaint with the state Attorney General's office, BBB, and wherever else you can. read more

We were going to have tile floors installed at our home and had empire out. The sales person screwed up and put us down as a floating floor nor a glue down floor so the people who came out took out 298 square feet then stopped and said they could not do anymore. Empire was suppose to refund me my money on 8/30, since then I have talked with 7 different representatives and still no refund. They keep giving me the run around and not one person there knows anything of the previous information. It is now 9/18 and all they do is put me on hold. read more

I recently bought a new home that was in need of some flooring changes. Remembered seeing the commercial on tv for empire and thought Id go on line and give them a look. They were running a $99 a room sale on certain carpet and laminate. Im not that picky and thought Id have them come out and give me a "free estimate". Wow that was a huge mistake. First off the representative they sent out to do the estimate was not only rude but extremely pushy. They were throwing numbers out there that were way out in left field and kept telling me that they were "killer deals". I really wanted an "free estimate" to look over and think about but they needed an answer right then. I thought about it hard for a while trying to justify their prices and ways of doing business. Needless to say I think I will live with what I have for now or look elsewhere for my flooring solutions read more

Very pleased with flooring. We had carpet and tile removed, and hardwood put down throughout the condo. The floors and stairs look great. The crew that came worked quickly and completed the job in three days. read more

DON"T DO IT!!!!!!! This company totally hosed my business as I tried to use them for a commercial install. The rep was out to lunch totally got the date wrong for the install date and I had to ask him how he got that day of the week on that date. Then the installers came and they were close to 10 yards short after I closed my biz for the day and had moved all our equipment and files, etc. The install company told me the last four jobs had gone the same way and they were giving up on Empire. When I called to try and get it straightened out there was not one word about expediting the situation or setting it right. We had to start all over with our business offices totally disheveled. Whenever we called the 1-800 # it was to generic contact center reps who could have cared less. I escalated and still no desire to do anything except expedite our credit. STAY AWAY!!!!! (for commercial, cannot speak for residential - however I wouldn't recommend my re for ANY job). I'd give a negative rating if possible. read more

DO NOT USE Empire Today. We have been trying to get vinyl and carpet installed for over a week now and they have rescheduled many times, crews not showed up, crews look very unprofessional, they do a half-witted job, and customer service absolutely SUCKS! They didn't caulk the cracks either. Although the flooring we do have (vinyl) are beautiful, I'm worried that with everything else that's gone on, something will happen with them too. They have destroyed furniture, our walls, and left nail holes in the trim with splintering wood. They also want to charge and extra $500 for bigger baseboards because they said our floor is lower. This should have been under the initial estimate! They also want to charge for moving large furniture, when they haven't moved a thing! They leave it in the room and leave the inch of dust on it from them doing their work, which they do not wetvac off. We have two small children, one with special needs, so it is extremely inconvenient to have our house turned upside down for as long as we have, especially when we were told it would be done promptly. Not to mention, the first day they left our front and back door open the entire day and we had a house infested with bugs that night. We told them next time they showed up that they need to only open them when they are carrying in things, then close it the rest of the time. They have thankfully complied. They have no respect for our family or our home. They told us we were supposed to reply to emails that said DO NOT REPLY and that since we didn't confirm the appointment, they moved us to another day. Never did they once try to call and confirm. They admitted their faults, but have not made it right. Customer service gets snippy and will not let us speak to management on several occasions. STAY AWAY from this company! read more

DO NOT do business with this company. After a high pressure sales pitch that included promised installation dates that were sooner than their competitors, we agreed on a deal for new tile and carpet after our home flooded. Nearly a month later, we still have no floors as they have yet to keep any appointments. They rescheduled our installs FOUR times and have been a nightmare to deal with. This company can't be trusted to follow through on their promises. We have canceled our order with them and will be going with another company. read more

Empire Today has the worst customer service experience I have ever encountered. I scheduled an in-home estimate in January and received a quote but could not finance the job until later. I called back in March and was told that I needed to have another in-home estimate because my old estimate expired. It took two weeks before I could schedule a new in home estimate. I scheduled the estimate from 1-3 on a Monday afternoon in the middle of a work day. I was home from 1:00 to 2:00 and called Empire asking where the sales associate was. I called Empire, was on hold for 20 minutes, and then was told that the sales representative would be at my home at 3:00. I left to do some work and came back to my house, arriving at 3:03 pm to find that the sale representative had left without giving me a call. I had received a call at 2:57 from the 1-800 number but had no way of getting in touch with the sales associate. He could not have waited for more than 5 minutes before he left and cancelled my appointment. Terrible experience. In addition, it is impossible to get anyone on the phone at Empire. I spent multiple afternoons waiting for 30 minutes to speak to someone with no luck. I have had customer service representatives hang up on me, promise to call back and never to do, and received email addresses and personal phone numbers from service representatives that NEVER returned my emails or calls. It may be cheaper to work with Empire but please avoid them if at all possible. The have terrible customer service, do not care about you or your time, and are terrible at communicating with their clients. Never do business with Empire Today. read more

DO NOT USE!!! I REPEAT DO NOT USE!!!! Get an actual flooring company!! They overcharge and have this scam where they quote high then drop the price. They did this thing where the salesman put it on speaker with his boss and got the price from $7500 down to $3000 magically. I am a veteran and even used the " we take care of veterans" card. Then they use subcontractors and I found out they send the crappy ones that are the lowest price. My first red flag was when the salesman kept saying how ethical this company is. Which when someone keeps saying that then it means they probably have issues. So basically the salesman seemed kind of shady. So long story short I had carpet and vinyl done in my house (3 bed, kitchen, 2 bath). It was on a Saturday and my wife stayed and was unable to stay. When I got home I looked over the job and it was a horrible job. There were gaps every where, the carpet wasn't stretched, and the cut on the carpet was right by the door. Those were just a few things. So then they sent out an install manager. Then the following Saturday it was a different guy and he was great but he could only do the carpet because the install manager missed a bunch of supplies that were needed. He also informed how expensive these guys were. So he had to come back the following weekend. So he finished the kitchen vinyl and it was great. After he left I noticed problems in the bath room. At this point I was done with this company and wanted a refund for the portion that was still messed up. So I had contacted the salesman and he told me his boss said to block my number and it wasn't his problem. So upon further conversations they weren't willing to refund. I told them that I no longer wanted them in my house and I feel that I had given them plenty of opportunities to make it right. So I filed a grievance with my credit card and looks like it's going to be a fight. Anyway do not use them they don't care! read more

There are so many bad reviews for a reason. We received 4 quotes from other people and empire was one of them. I guess they think people just buy after that see their commercial. We wanted a bonus room, 7 stairs, and our bedroom done and had 3 quotes already, around 1,100 I think. So our sales man after flipping through papers, breathing really heavy like he cant figure out the math (square footage what he measures x the cost of the carpet). After about 10 minutes of paper flipping, he gives us a quote of 5,000 dollars. I said nope. Cant do that. You're way too high, he then flips some papers and comes down to 3,200? Because I said you are too high. The said part was with word of mouth and website like this, I can reach out to thousands. If we would have given us a fair price I would be all about the stars and money we saved. After reading the reviews of others. I am glad we went with a real company not trying to rip me off. Thanks Empire. read more

We had issues with Empire keeping the appointments. Our 1st apt had to be cancelled due to the technician calling in sick. Rescheduled for the following day. Waited around all morning for someone only to get a phone call at 11am saying the original technician called in sick again. This tech will come to our home but they are an hour away! Needless to say, that was going to be too late so I cancelled. Someone could have called early in the morning to tell us that the tech called in. No one did. Instead they let us sit around all morning when we had other things to do plus I have to work in the afternoon. I posted my review on my facebook page and am telling everyone what lousy service they have. If they treat potential customers like this, what would it be like if we had actually bought carpet? Definitely stay away from this company. read more

here it is 2 months later, my floors look terrible cheap, the floors feel like i am walking on a wave,if you drop a spoon the floors will have a dent in them, not worth the 3500.00 i paid, I HATE MY FLOORS, i feel i got royally screwed by empire. i dont care what they say, i know what was in the letter, i don't have it anymore i through it away, at this point i would like more than 500.00 off, then you can do whatever, cause the warranty is probably void anyway read more