Empire is the best !!!!!! Highly recommend!! I trust them and they are fast and responsive.

I spoke with Diana on the phone to get a quote on a water main repair. She sent out a crew on Monday ASAP and gave us a quote. I shopped around but ended up going with Empire because they were punctual and gave me options on fixing the issue. Tony and his crew showed up on a weekend after pulling an emergency permit to resolve the issue. We found the leak right away. Dug down 3 feet and performed a spot fix. After spending an entire day with Tony, I was very impressed with his coordination with his crew. He delegated the right tasks and was clearly experienced with this line of work. In short, he went above and beyond. At the end of the day, Empire helped me fix the issue with minimal costs. I would recommend this company to anyone with a water main or sewer work. read more

Empire Water Main & Sewer - Plumbing Near Me - Bronx, New York

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I hate to leave negative reviews, but I need to warn others...I used Empire to change out a lead pipe and install a new copper pipe for water coming in off of the main. I requested a free appraisal which was done very quickly. I was given an overlay of what work was expected and given a price of $8k if I accepted on the spot. It was a lot of work that needed to be done, so I agreed on the price. A contract was signed on the spot 3/29/2022. I was told the work would take about a week to complete and put 50 percent down. Next, I don't hear from them for a few days, and then when I'm at work, I get a call that the workers are on their way on 4/5/2022. I told the lady on the phone that I was given no prior notice and that I could not leave work. I told her that I had a lockbox that the workers could use since I was doing some construction on the house and had workers coming and going. Empire was able to gain access and then they went to work. I knew it was gonna be a messy job, but this was extreme. I will include photos of my basement to show the damage caused. I thought they were gonna drill through my foundation and install the copper pipe. Instead, they jack hammered through my tiled floor about two feet and destroyed my bathroom basement. They left a giant pile of dirt and rocks on the bathroom floor. It is now April 20th and the debris and rocks and hole in the foundation are still there. I call every week about when they are gonna patch my foundation and clean up the destroyed basement..."next week" is the number one answer. Today, I was told "sometime next week, we are finishing up some bigger jobs." Thanks for prioritizing me on the bottom since I'm not a "big job." I foolishly paid the full amount when I was at work. Their worker had no problem driving to my work location in Brooklyn to collect the full payment before I was able to see the work for myself. That was my mistake. So here we are...I'm still waiting to Empire to hold up their end of the bargain. Hopefully, "next werk read more

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Tony is an honest plumber who will calmly explain what is and isn't necessary as he patiently and kindly answers all questions you may have. Unlike other plumbers, he thinks of alternatives in order to meet your needs and does not impose his opinion or make up interpretations of what can happen if you do not undertake certain projects or realize certain repairs. The company took care of my senior citizen parent as if she was part of the family and explained everything in a manner that was meticulous, inclusive and never pedantic or mysterious. Further, the reviews are right about how the main office gets back to you immediately but there is more. They will get you in direct communication with the specialist assigned so that expectations are well established. read more

Frank saved the day I contacted Empire Water Main & Sewer and right away they came out to troubleshoot my water issues. Not only where they professional but they gave me a full breakdown of what was going to happen in order to accomplish the job and what to expect. Even during Covid they were able to come out safely and accomplish such a big job. The main part of the job was accomplished in one day and just looking at how many holes they made and the entire process I was impressed it was able to be done in one day. No time was wasted and my house was back with normal water pressure which was a major stress reliever. This company is the real deal and the entire package price , time and professional I highly recommend Empire for anyone who is looking for water main & sewer repairs or upgrades. read more

Empire Water Main & Sewer - Beginning of water main line change set up from across the street - Plumbing Near Me - Bronx, New York

I had a backed up sewer line that I snaked out only to find a few days later it was backup again so I called Empire for assistance. The receptionist was courteous and transparent with all of the costs, and gave a 2-hour window for the techs to arrive which was greatly appreciated. The techs arrived early and performed there tasks neatly and with care. The issue was greater than expected and the techs offered reasonable solutions and completed all the work on the spot. Thank you to the techs (Ray) for doing a wonderful job!! read more

Empire Water Main & Sewer - Camera used to view pipes - Plumbing Near Me - Bronx, New York

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Empire Sewer & Water did a great job clearing a blockage in sewer pipe. Pipe had tree roots, wipes and grease built up. Jesse and Ray of Empire Sewer & Water showed up worked efficiently and did an excellent job. I would highly recommend them to others. read more

After calling 5 or 6 companies (and only hearing back from 3 of them) I decided to go with Empire because they were the most attentive to my needs and the price seemed right. They were able to come out right away and gave me a verbal quote, which was followed by a professional written quote via email. They were able to start the job two days after I signed the proposal and finished the job in just one day. Frank even gave me a discount because they didn't have to do as much work as he originally thought. Talk about honest, I don't know who else would pass down their savings to the customer, so I think Frank is a very fair man. Other company's reps that I had seen before Empire were stand offish and it seemed as if they didn't want my business, so guess what, I didn't want to give them my money. I rather give my money to people who treat me right and give me the time to ask questions (even if they might be "stupid" questions). Thank you Empire! Also, all the workers were nice and professional. read more

Ray and Jesse were awesome! They were both super professional and got the job done quickly and effectively. Highly recommend! Thank you!

If you want the job done right, call Empire Water Main & Sewer ! Excellent service 100% Perfect Thank you, Tanya read more

Great guys. Came out same day and fixed our problem. Ray and David were very professional as well.

Best Subsurface plumbing company in NYC!!! Fast and always same day service. Guys are knowledgeable and are very professional.

Our sink was clogged pretty bad and Reyes from Empire Water Main & Sewer came the next morning. We got a quote and a call advising us when time to expect him. He was professional, courteous and unclogged our sink. Definitely our go to!!! read more

Ray and Jesse did a fantastic job with my toilet replacement. They were professional and courteous. Everyone I worked with from the receptionist to scheduler to plumbers were on top of their game. I'd highly recommend and will likely call them for future work. read more

Tony the plumber just left and was very professional and meticulous about finding what I thought was a simple back up. He electrically snaked, and then powered washed the pipes until he found the problem which he identified after patiently working on the pipes. He kept me informed the whole time about procedures and costs. It was nice not to be pressured into doing more than I wanted to get done. The great experienced started when I called the night before and the answering service was very professional and explained the costs. They said they would be here between 8 and 9 and came at 8:30. I highly recommend and will use again. Warranty given and a quote was given if I decide to have more work done. read more

Truly happy and satisfied with the work done at my home. I had a main water service line give out and needed to get it fixed asap. I received a fair and reasonable quote for the job (had other companies estimate the job and they totally overcharged ) which led me to work with Empire. I spoke to Cynthia from their office and she was able to answer all my concerns and questions which made me feel even more secure with choosing them for the service. All the workers that came out to get the job done were very good as well. Ive had other people do work on my home before and usually had to stay on top of them to get the job completed. This was not the case with Empire. They even managed to fix the pipe line that led out to the street without having to break through our garage floor, they found a better and more efficient solution. All in all my family and I were very happy with the service and happy to have water again. Definitely recommending and using for future purposes! read more

I had a slow sewer drain. I had to call twice but I think they got the address wrong the first time. I had Peter come within 30 minutes of the second call. He took a look at the drain, recognized the problem and got the problem solved in less than 15 minutes. I'll definitely call Empire again if I need a plumber. Thanks Peter and Empire Water Main & Sewer. read more

Empire came out right away and fixed my problem! Ray and Andy were extremely helpful, super polite and informed me of all the issues and how to prevent it from happening again. They literally saved my life. read more

I called today 9/3/17 Labor Day. The lady on the phone was so rude. I asked a few questions and seeing that on the website it shows 24/7 emergency service, I was just asking if she knew when I would be able to get someone to the property. She was so rude when she responded back that it was a holiday and she sounded like she just wanted to get off the phone. She then cut me off and asked me for my information which I did tell her my name but as soon as I said, let me try to call around just to see if I can get someone today or tomorrow because it was an emergency, she basically hung up on me. I wouldn't want to give anyone business if this is how their employees can talk to a customer. Especially when I was not rude at all and I stayed calm even though she was very rude to me the whole conversation. read more