1. Empress Studio

    1. Empress Studio

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    Riverdale, MD

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    Empress Studio

    5.0 (1 review)

    By appointment only

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    5 years ago

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    The Spa at The Hotel at the University of Maryland

    The Spa at The Hotel at the University of Maryland

    4.4(25 reviews)
    1.6 mi

    True Story, this Spa used to be a Red Door Spa and this was my favorite place to be. Rewind, the…read moreRed Door went out of business and then another Spa came and went. Now The Spa at the Hotel has come to conquer the Luxury Spa experience in College Park. Vibe: I LOVE IT! Upscale, Intimate, and the amenities are perfect! Quality: Luxury hidden in College Park! I booked a Swedish Massage to start my bday week. They gave me a discount and a little gift, that was super sweet! So unexpected. Tyesha was fantastic. The hot stones put an extra touch on my visit. I definitely give this place 5 stars! Will be coming back more often. Parking is free up to 12 hours, you can use the amenities of the Hotel; pool, gym, and you can use the relaxation area in the Spa. You could totally be here for 8 hours. My suggestion to get the most out of this experience is book early! They also have a salon! Loved to see stylist of all races! Love it! Since this is just up Rhode Island, it's quick in and out the city! Thank YOU to the girls for being amazing! Xoxo

    I'm not sure if I just came on an off day or what happened but it started at my arrival. I came at…read morelike 9:57 am for my 10am appointment (I don't love to wait in the relaxation rooms--I prefer to get taken straight back to my service). They show me around, very sweet front desk woman---and I get changed. I go to the relaxation room to get picked up for my service and I am just waiting. 10:10 am rolls around, 10:15. Eventually the woman comes back and she says "I'm sorry but the masseuse is not coming in today and there is only one person scheduled per day because summer is slow" ?????? I was just sitting there kind of dumbfounded because we didn't know she wasn't showing up before 15 minutes into my service? Mind you, I took off work to come to this so I'm not getting paid and know it's getting cancelled. So she's looking to reschedule me, and I'm like "ok well can I talk to a manager about a discount because this is kind of crazy" and she's like "yea idk maybe they can call you tomorrow". Eventually she comes back and she's like "oh one of the other ladies will come in but not till 11" so I'm like ok...and I asked for snack (bc I was planning on eating after but now it's pushed back an hour). She brings a bar and champagne which was nice, and I sit for 45 minutes waiting for the next lady. I get called back and she's asking how much pressure, I say light pressure and she's like "ok bc deep pressure we will charge you extra!" After I waited 45 minutes for an inconvenience...ok! So, I get on the table, the room is FREEZING like had to ask her to turn it up, she does --it's manageable now but still cold and she gets to work but her hands are absolute ice which took away from the service. Then, she absolutely digs into each and every muscle after i said light pressure--so I ask to lighten it up nicely and she's very nice and tries but it didn't go well. I, then, get into the shower to rinse off and I put the water all the way to hot bc I'm cold from the room---it's all the way on hot and the water is cool at best. I'm in there like shivering. I don't know what's going on today but I would implore people to find somewhere else. The employees are very sweet and kind but everything else just made it a subpar experience and for $250+ a service, things like this just should not occur in my opinion.

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    The Spa at The Hotel at the University of Maryland
    The Spa at The Hotel at the University of Maryland
    The Spa at The Hotel at the University of Maryland

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    European Wax Center

    European Wax Center

    3.2(9 reviews)
    1.2 mi

    I have come here a couple of times and everyone is always so friendly. Most recently I saw Stefanie…read morewho was so calming and wonderful! 100% will be seeing her again!

    My very first waxing experience was not what I expected, and unfortunately it was a negative one…read more When I walked in, there were three young ladies sitting at the front desk gossiping about work. My waxer was also sitting with them, engaging in what I felt was an inappropriate conversation. Based on the tone and comments being made, it was clear there was frustration, which made me uncomfortable as a first-time client. I arrived two minutes after my scheduled appointment time and was informed there was a nine-minute grace period. Despite this, I was asked to wait and then waited almost three additional minutes before being taken to the room. This was confusing, as it appeared the waxer was available, and it made me feel as though I was late or inconveniencing the staff, which was not the case. This was my first time ever getting waxed and my first visit to a European Wax Center. I explained multiple times that I was nervous. While my waxer, Mariah, was okay overall, her patience with me was very limited. I did not feel reassured or supported, which made the experience more stressful than it needed to be. After my service, I was brought to the front to pay and asked about leaving a tip. I declined, as I was not satisfied with my experience. In response, I heard an "oop" from my waxer and another staff member. I found this comment to be rude and unprofessional. That moment significantly impacted my overall experience, bringing it from a 7 down to a 4. Due to this experience, I will not be returning, nor will I be visiting any wax center in the future. I believe the staff would benefit greatly from additional customer service training, especially when working with first-time clients.

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    European Wax Center
    European Wax Center
    European Wax Center

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    Empress Studio - estheticians - Updated July 2026

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