We went to MSI to look for quartz for our kitchen. The experience was fantastic! They were so…read morehelpful and went over and above on everything. The showroom is beautiful! Without a doubt, the best experience we have ever had.

I can't say enough good things about the two ladies that worked with us on Saturday the 21st in the…read moreCharlotte store. I wish I had gotten both names but Maria is on our pre-selection form. The two of them were so kind, so helpful. They deserve a pat on the back. Talk about good customer service and just all around wonderful people. Without even having to ask, they jumped in and assisted us. Made it easy, answered all our questions. They were pleasant (even though the store had just opened and people were already there, which would irritate me!). Customer service is lacking in a lot of places but not at MSI. Not the Charlotte location! Kudos to them for being so awesome and making this easy. It was a very informative visit and not once did they seem like we were bothering them!!! Again, thank you!

I came in without a design appointment (I recommend making one if you have a hard time finding what…read moreyou like). Luko was able to help me for a few minutes in between his clients. He found me the most beautiful bathroom tile that I probably would have overlooked on my own. He has a wonderful eye for design. I bought and returned samples with ease to make sure I was getting the right tile for my space.

Beautiful and vast selection of tile. Cole greatly helped me when I selected my tile and I am so…read morepleased with my choices. Cole is very talented in matching colors and tile design!

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

Very professional. Showed up on time and completed job within budget…read more Don't allow the lack of reviews to be an issue. Frank and his crew does great work.

I was hopeful for Frank's Remodeling because of the good reviews. We had scheduled two different…read moreappointments for estimates and, unfortunately, Franklin didn't keep either one. He did text me several hours after the fact each time. We chose not to reschedule.

John did a phenomenal job converting my tub to a rain shower. He did everything from demolition,…read moreplumbing, drywall, install rain shower, fix exhauster and install shower door. He did all the work in just about a week and he was very helpful with ideas to save money. I would highly recommend him!

From the owner: Transform Your Bathroom with an Expert’s Touch!…read more Thinking about a bathroom remodel or new tiling? Trust I Faropoulos CS with 4+ years of experience and a passion for quality craftsmanship. Serving Charlotte, NC, we bring your vision to life—on time and on budget. From elegant tile work to complete bathroom renovations, your satisfaction is our top priority. Get a free estimate today!

We had such a great experience with The Tile Shop. Susanna was our design expert, she was amazing!…read moreWe had an appointment and she asked me for inspiration pictures a few weeks before our appointment. When we walked in, she was prepared and was able to show us exactly what we were looking for. We did an entire house renovation, so it was a pretty big project. All the tile selections look fantastic. Susanna went above and beyond for us; even after we bought our tile. If we had questions, or needed more material, she was always available to help us. She communicated well with us and our contractor. Truly a great experience!

Helpful and responsive and got the job done for me. Suzanna provides excellent ideas and helpful…read morefeedback.

Don't consider this company if you have a small job. Hector, the owner, repeatedly expressed how he…read morewould send over the repair estimate for the job. I waited several days for it and each time I contacted him he stated he would send it. I reached back out to him early Tuesday morning 6.9.26 for him to tell me he doesn't have the time to complete the project because he has other customers and bigger projects to take on. So why advise me that you could assist in the first place?? You could've advised me from day 1 the project was too small for your company! Next time communicate with prospect customers and be up front, as this is not the way to do business! Regardless, thank you for the sample tile! I guess that was the best you could do since my project wasn't big enough!

I have had them do a huge fireplace wall from floor to second story ceiling with stone, and redo…read morethe main bathroom floor. They are hard working, reliable, fairly priced, professional. They did a fantastic job both times. Their office staff is also friendly and knowledgeable, great help throughout the projects. They were patient and helpful every step of the way.

Back for our 4 year review. I've replace a total of 5 broken tiles now. This time I decided to…read moreprovide photo evidence of the shoddy and noob job provided by Pino and Dolce Casa "Tile Boutique". If you're unfamiliar with what tile installers look for when installing your tile .. they look for "80% coverage" for interior installs. If you look at the photos, you'll see I've used a marker to identify the areas which actually contacted the bottom of the tile. This is, at best, about 40% coverage and .. exactly why these tiles Pino installed keep breaking. Also, if you look at the lines left behind by the trowel, you'll see that they are anything but straight lines. This doesn't allow the air trapped under the tile to escape and creates air pockets .. which ALSO are the reason this job is trash. Look, even if you don't trust the words I've written here .. I mean, I get it, you don't know me from a ham sandwich .. just Google anything referenced in this review and you'll see that everything Pino did on this job was substandard at best. If he actually finishes a job for you and it looks okay, you can be assured that just a few years down the road, you're be paying someone else to rip it out and do it again. Stop giving this man your money. He is a huckster and is woefully undertrained. His ego won't allow him to tell you what he doesn't know or understand so, he'll either whip out some horrific attempt at solving your problem or he'll talk you into doing it "his way" .. which he will also do a mediocre job at completing. Back to my regular life of setting aside a few weeks every year to fix the poor "craftsmanship" Pino left behind.

Pino agreed to install new kitchen cabinets, countertops and backsplash. Ordered and installed…read morewrong cabinets, didn't want to re-fix his fixes and ultimately quit before the paid for job was completed. Run far far away from this so called " expert." Installed and measured incorrectly which has put us in a position of a non-functioning kitchen for weeks. His unprofessional actions have caused major problems.