It is INSANE how bad this company is. I had a digital photo of my receipt and they would not take…read moremy return. A different time I asked where the wood trim is (for flooring baseboard) and the employee looks at me (I'm a female) and said they "don't have an arts and crafts section". Completely and utterly sexist. Take your business elsewhere!

I've spent my entire life going to Hoover's. It has everything you'd need and if they don't,…read morethey'll get it for you. They have knowledgeable staff...much better than any big box store, by far! When you invest in Hoovers, they also invest in their community. No matter if the project is large or small, Hoovers can help you AND you're keeping your money local!!

I am the designer and also the client, this tile was ordered for my home. I explained this to…read moreShelley Harper when I placed the order. Chris H has never contacted me despite claiming that he was not allowed to speak to the client. I requested help from this business multiple times, sent numerous emails and videos to the rep, Shelley Harper, and never received a response from management nor was I given their direct email or contact information, or even a name of anyone in management. This is a FRAUDULENT business, stay away.

Including pictures so others can have a visual. Making a mess of your tiles is one thing but…read morereceiving them this way AFTER buying 30% extra tiles to account for the "damaged ones" is another. How is the customer responsible for lack of care during transportation?

We "ordered" and paid for French doors. We were told they would be ready in 2 weeks. 2weeks came…read moreand went. So did 4 weeks. We go back to ask where the doors are and are told that they are now double the price. So they were never ordered in the first place and we waited for nothing. This is not the first time this has happened, just first time they doubled the price of the doors we already paid for. The extended wait is normal, even without covid delays. I do not recommend going here.

Horrible service - door was delayed by 3 months. Could never get a hold of anyone there. once the…read moredoor was delivered, it was the wrong door. they promised a $150 credit and i still don't see it. never use bmc again

I did a VERY quick pantry remodel. (2 weeks) Price was great, turn around time on project was…read moreextremely fast, and workmanship was flawless. They were able to cut the quartz and install within just two days! Larger projects may require more time, your experience may vary! =) Overall, very happy with my new pantry countertops.

In my honest opinion, their prices were reasonable, all sales staff appeared to be friendly and…read morehelpful. We received a quote by the end of the day and waited a few weeks for actual measurements of our counter and backsplash space for replacement. Waited another few weeks to have them start demo on a Tuesday to disconnect stove, water, sink and dishwasher, and waited til Friday for installation of counters. Was originally planned for Thursday but due to miscommunication I wasted a full Thursday waiting to find out no one was coming. Came the following week to do backsplash and complete the job. For future reference, I would get an estimated timeframe from start to finish. Scheduling and communication seemed to lack and had difficulty trying to make my personal plans around them so I basically couldn't plan ahead for anything for 1 1/2 weeks. When I mentioned this to my sales associate he was very specific of a 3-4 day start/finish that was never mentioned to us, nor estimated in our contract. Well, we were way over their timeframe based on the wait time of scheduling. Since we had to go without sink water since Tuesday, a plumber came out Saturday to reconnect sink, stove and dishwasher for the weekend until completion the following week. I feel that the daily teams did a great job however I feel that my associate person could have given everything a thorough inspection, especially on completion day. Pictures and admiration does not pass as a full inspection. We ended up not having silicone caulk between the counters and backsplash therefore the grout was cracking, there were some quartz blemishes that needed touch up, electrical outlets were having problems, etc. and I had to make my own punch list for followup which again was not reinspected by my associate. So for over a two week period the job from start to finish was complete. I ended up caulking the counter to backsplash since nothing was scheduled, it was always next week.....not a scheduled day. I surrendered. Before this begun, full payment was done therefore I felt that they were done with us and left it at that. I still gave them 4 stars being that 90% of the job was done good by the assigned teams.

Wow! What an unexpected experience. So far, I've contacted at least three companies looking for a…read moredoor lentil (iron header) and Dennis Steel went above and beyond to find what I needed and with such professionalism. Compared to the rest in the industry, this was a wonderful surprise!! If you need any specialty pieces for a home improvement project, this is the place to go!

From the owner: Over the past 30 years Dennis Steel has developed an excellent reputation as a turnkey structural…read moresteel fabrication and erection contractor, providing structural steel engineering, detailing, fabrication, and erection. Dennis Steel takes great pride in satisfying its customers' needs and has worked with most of the major Central Texas general contractors for many years as a result of our commitment to our craft and excellent workmanship. Dennis Steel works with many different types of projects, from large scale commercial and industrial projects, all the way to small walk-in orders. There is no project or customer too big or too small, after all... we started with just one truck.

Fantastic folks in all 3 Austin locations with only one exception the old grumpy guy at St, John's…read more At a supplier it maybe a standard to have one grumpy old man. He's really tolerable, kinda like stuttering in line at a NYC deli "next, back of the line for you". I really came here to praise the Bratton Lane and South Austin locations, amazing people, amazing service, I feel recognized and appreciated. They're so helpful patient. ABC is amazing, great service and people.

Prices are 20%+ on avg higher than my other distributors. I use ABC only when I have to. I avg…read morethree reroofs per month. I am not a large contractor, but I dont like feeling ripped off.

Always greeted with a smile and a Welcome to McCoy's. I love the down home feel and the excellent…read morecustomer service. I can almost always find what I need at McCoys and if they don't have it in stock they offer to order it for me!!

The assistant manager was super helpful with pergola decorative hardware…read moreBut rang me up Wrong and I had to make another trip To clear it up .. honest mistake Small potatoes I'll be back