Cancel

Open app

Search

Encore Chrysler Dodge Jeep Ram

1.9 (43 reviews)
Closed 9:00 am - 5:30 pm
Updated 2 months ago

Services - Encore Chrysler Dodge Jeep Ram

Auto diagnosis or inspection

Auto maintenance

Oil changes

11 More Services

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Encore Chrysler Dodge Jeep Ram Photos

You might also consider

Recommended Reviews - Encore Chrysler Dodge Jeep Ram

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Mr Frederick L.

I took my 2010 Chrysler 300 in for major motor repair and found (Manager Joseph) and (Asst. Manager Elizabeth) very accomodating...They gave me a ride home and back when my car was finished...No one does that!...The car now runs great...It may cost a little more here, but it's good to have competent people working on my car...

Price of part.
Joey L.

I'm not very happy with the service from Encore at all. First I dropped it off on a Monday and didn't hear anything till Wednesday when I called. Which took about 4-5 hours to get in touch with someone. I was told someone would call me back to which that never happened. I had to keep calling. Then I was told that the problem wasn't covered under warranty and that I needed a parking brake switch which might I add is a $11.30 part from mopar. Total price to get my vehicle would be $647. That's the diagnostic, tire rotation(which was not asked for), an oil change(which was not asked for) and to replace the parking brake switch. I told Ron Reed that I wasn't paying for the rotation or the oil change because I didn't ask for that, he tried to tell me that I did ask for it when I dropped it off. I was told that the part would be in Thursday morning and my vehicle would be ready for pick up that day. Didn't hear from dealership so I decided to call around 1pm and surprising I was told someone would call me back within the hour. That didn't happen so I called back, to find out that my service advisor was off that day. The lady that called me back told me the part did come as expected but wouldn't be ready till Friday because the tech hasn't got to my vehicle yet. I told her that I was picking my vehicle up today that they could put it all back together and I was on my way. I asked what the price was that I owed and she started stating the price for the oil change etc, I stopped her there and told her that I didn't approve any oil change and that I already told Mr. Reed that I wasn't paying for any oil change. When I picked up my wrangler I seen where there were charging me $20 for the part which again is $11.30from Mopar. Also charging 2.3 hours of labor. The part is under the center console which can be moved in less than 15 minutes. One bolt holds the switch on so maybe 10 minutes and then 15 minutes to put the console back in place. So a total of 40 minutes at the max, but was told labor would be 2.3 hours. This is absolutely ridiculous. Over $300 to change a $11.51 part. Not sure Encore will ever get any kind of business from my family again.

Sales post of my custom order being sold to someone else.

See all

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jenny A.
86
47
58

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 1
Thanks 1
Love this 1
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Madi C.
290
5
0

2 years ago

Everything was great! All the workers were friendly and helpful with the process. Such an amazing dealership!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 2
Love this 1
Oh no 1

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Great place to buy a car or truck very knowledgeable staff got my payment were I needed it

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of John B.
267
1
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

4 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Mary C.
0
37
13

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

2 years ago

Business owner information

Photo of Ron K.

Ron K.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lori L.
23
38
2

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Alex F.
6
91
16

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Theary C.
115
29
18

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Professional and superior customer service. The facility was also extremely nice and clean. I will be back again!!!! Thank You!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Encore Chrysler Dodge Jeep Ram

Review Highlights - Encore Chrysler Dodge Jeep Ram

Brought my Challenger R/T in for service as it was misfiring, Ron the manager was great!

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Dealers 375 times last month within 15 miles of this business.

Verify this business

Andrew's Imports - The lot!

Andrew's Imports

(23 reviews)

**Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

Great people to do business with. Love my SUV! I'll do business with them again next time I trade…read morein.

Hyundai of Mobile - Get prequalified today: https://www.palmershyundai.com/FinancePreQualForm

Hyundai of Mobile

(40 reviews)

My recent service at Palmer's Airport Hyundai has left me a very disappointed customer. For three…read moreconsecutive weeks, I called the service department every single day asking about my car and the loaner, but there was no response from my service advisor. On one of my calls on October 10, 2025, I even recorded a conversation where one of the receptionists could be heard in the background saying, "He's calling again." Such unprofessional remarks should not occur at a dealership. There was always an excuse as to why they did not have any loaners available. However, when I went to retrieve my vehicle after three weeks, there were over 14 loaners on the lot. My vehicle was being serviced due to a manufacturer defect with the motor, so I expected better communication and support during the process. The General Manager was given my phone number in case he wanted to return my call, but I never received a response. To top it all off, when I eventually received my car back, it was in very dirty condition, covered in dust, totally unacceptable after such a long wait and lack of communication. even after this experience, I was still coerced to leave a good review. I have been very patient and respectful throughout this process, but the whole experience clearly showed poor customer service, no accountability, and a lack of care. I sincerely hope management and Hyundai Corporate take notice of this situation and make improvements.

Let me just take a second to rate my experience of buying a car at Hyundai from a gentleman named…read moreJeremy Talley. Jeremy greeted me with a friendly smile, he made the process so much fun, stress free, and with ease he helped finding my dream car and made it a reality. I truly appreciate the time you took to find me the best deal for what I wanted at a very affordable rate. YAll, go see MR.TALLEY !!!! I love my car.

CARBOXX Used Car Dealer

CARBOXX Used Car Dealer

(3 reviews)

When I found out I was pregnant I wanted to purchase a newer car. Bought a 2017 Buick encore and…read moreI've loved it. Until....a deer hit the side of my car. I took it to a body shop were they unveiled all this damage that had been purposely hidden. My crash bar was crushed in, engine cradle destroyed, frame was bent and had been pulled to straighten it, my headlight was drilled through to make it stay in, no support holding in my grill or radiator and to top it off my bumper was epoxyed on. The body shop says the car should have been totaled. But instead it was sold to me in this condition. I contacted the manager and he basically let me know it was my problem now... I will never recommend this dealership to anyone.

They sold us a car that was messed up and said they would fix it before we came back the following…read moreday to pick it up.. it was not fixed.. fast forward a week they told us to bring it in since it had only gotten much worse and they'd fix it.. told us it would only take a day.. two days tops.. they had our car for almost 2 weeks and only fixed one of the four things they said they would fix.. every time we called for an update they were rude and didn't want to give an explanation to why it was taking so long to be fixed.. and we have yet to receive the title application to get our tag and registration.. we called about that and again they were rude and we were told to call back and were hung up on.. we called back and no answer.. this car has been nothing but a hassle since we got it and the dealer isn't making it any better.. avoid this place if you can.. they're gonna tell you they can work with all credit but that's a lie.. my advice is to go up the road to any of the other dealers since they're gonna run your credit a thousand times and still get denied for everything until someone else signs for the car for you with good credit.. and you still get a crappy car.. save yourself time and frustration and just go to a better known dealer!

Auto Quest - Logo

Auto Quest

(3 reviews)

I bought a 2013 Toyota Corolla from Autoquest on Sept. 30,2017 for my daughter. I paid cash money…read morefor the car. It seemed to be a great car for her. We sat down and began going over the paperwork. I live in the state of florida, I told them I wanted the price of taxes and plate included in the price. I was told by Steven that all I would have to do is walk into my dmv with the paperwork and I wouldn't owe anything else. I was told it would only take about 2 weeks to receive the title . After 3 weeks I began calling and letting them know I hadn't received it yet. So long story short these are the excuses I hear for appox. 2 weeks. I was told Are you sure this is the correct address, The title is at our main office in Montgomery Al and if I got to go there and walk it through myself I will, this was from the salesman., I asked them do they even have the title and they said yes(lie). Couple days go by I call them back and they tell me We are having problems getting the title from the auction we bought the car from. I told them I was going to bring the car back and I wanted my money back in cash as I paid in cash. The owner apparently wouldn't talk to me and told one of the many people I talked to that I wouldn't receive a full refund back. I asked why and they didn't give one. The car was driven to my house about 100 miles from there lot. All the time that had gone by it sat in my driveway until it was legal.(still waiting on title). A week goes by and I got a call saying they got the title. The title was overnighted fedex to me which I received. When I went to my dmv I had to pay title fee, tax fee, and a plate fee out of pocket. (So they lied again) If anyone I mean anyone thinks of buying a automobile from these people please think really hard about it .The deal might sound great but they are some shady people at this place. I will not be back and I want to help prevent anybody else get ripped off. This place should be investigated by the attorney generals office of the state of Alabama for fraud. Chris M

This was by far the worst car purchase experience of my life. I paid cash, (in full, not even…read morefinanced) for a car that I was assured there was nothing wrong with, got home and everything was wrong. There weren't even any motor mounts on the bottom of the engine, and that's just the beginning. How I made it home, I'll never know. We took the car all the way back to them on a trailer from Panama City, FL to Mobile, AL and they assured me they would fix everything. They gave me an illegal loaner car (that smelled like a cat litter box) that I couldn't drive the entire month that they had my car (I got pulled over by a state trooper and she even called them to tell them it's illegal, and she told me not to drive it). The entire month that they were "fixing" my car, I could hardly ever get in touch with them about the progress of my car, let alone get a call back. And when I did get through, I got put on hold or hung up on. One man answered the phone after my calling all day and said "I ain't talkin to that lady again" and hung up. I'm not even kidding. You can't make this kind of stuff up. I finally got my car back yesterday after the owner called yelling and cussing at my significant other saying they didn't have to do anything for us and we should be grateful, only to find out that my car is still not fixed. I know they fixed 1 thing out of an entire list. It shut off driving down the road on the way home and who knows what else. I've owned this car for 2 months now and I've driven it 1 day. Silly me for not reading the reviews first. There may be a few good employees within, but unfortunately the owner calls the shots and doesn't set a very good example in this crooked business. Do yourself a favor and don't get involved with this nightmare of a company.

Encore Chrysler Dodge Jeep Ram - car_dealers - Updated June 2026

Loading...
Loading...
Loading...