I've been a cigar smoker for 20 years, about one per day, and I've shopped all over but I had never…read morebeen to Heritage. Honestly I've never been treated so poorly. No greeting, no hello, just "What do you want" in an accusatory tone. I was ready to leave in the first 5 seconds. No invitation to look around no talk of cigars, sports, or weather. He just asked how much I want to spend. And then proceeds to tell me he has nothing like that which I buy from other cigar shops every month. As though I'm wasting his important time. No upsell, no invitation to consider something else... Just "I don't sell that" So I drove down the street and spent $100 somewhere else vowing that I'll never go back to that dump.

Large selection, small lounge, friendly staff and atmosphere…read more May try out in the future

The best cigar shop in the tri-state area. Great selection, pricing and customer service!!read more

Best in Philly ...Great place, Great owner and Great selection of cigars....Grat spot to watch a…read moregame...Great locals..

This is a fantastic shop with a great selection of cigars for every budget. I have been a customer…read morefor nearly 3 years and have bought close to 100 cigars here. These guys are true aficionado's and more importantly treat every customer with respect and courtesy.

Nicest guys to work with. If you need something special in a beer, wine, liquor, or tobacco product…read morethese guys will order it for you. And they remember you when you walk through the door. Always helpful and gracious they know that their business depends on the local neighborhood and really try to be helpful in a tough business. These guys really care. They carry all sorts of odd little liquor bottles and interesting off brands. A great humidor for cigar lovers, too.

This is my go to tobacco shop. I have been stopping in here for roughly 10 years. The store is well…read morestock with quality cigars, pipes, pipe tobacco, and even has a lottery machine. Joe, the owner, is as genuinely nice of a person as they come. He greets everyone and treats everyone the same. Unlike other shop owners, Joe appreciates your business whether you spend $5 or $500. He sells nothing less than great products there, but its how he conducts himself as a human being that have made me a long time customer.

I was not surprised at all to see that Chrichill's has a perfect 5 star review. Personally I do not…read moresmoke, but my father smokes cigars- so whenever we need a gift, this is our go to place. As soon as you walk in the owner, Joe, warmly greets you. He is beyond willing to help and give suggestions. The first time I came here I had no clue what to get, he was able to pick out cigars that my Dad ended up loving. Joe knows his shop inside and out and can give you details on every cigar that is in his shop. He also runs the shop on an old fashion register- this way if the power goes out, he can still sell cigars. In addition to cigars, the shop has a variety of cigar accessories (humidifiers and ash trays) as well as other tobacco products (pipes and cigarettes). Recently I bought a golf cart cigar clip- something my dad loved when he got it for fathers day. Great place for cigar smokers or children of cigar smokers who are in need of a gift.

Excellent selection and a very helpful staff! I'm not a big smoker but love a cigar every once in a…read morewhile. Staff was very helpful in not pushing product, but trying to understand what our experience had been with cigars, what types of flavors we prefer, etc. before sharing several different options in our price range. Ended up buying 6 cigars, 2 each of 3 different types to smoke with my father in law. Were definitely some of the better cigars I've had. Only downside about this particular location would be that while the selection of individual cigars is great, there didn't seem to be as many brands or manufacturers compared to other cigar shops I've seen around Philly. A lot of "Cuban Stock." But enough variety in cigars from each brand that I wouldn't even take off a star from the 5.

Just a pleasant cigar lounge and shop tucked quietly off of South Street. Whether you're in from…read moreout of town, 5th generation South Philly or a North Jersey transplant like me you'll find a robust cigar menu coupled with several characters anytime, day or night. The staff and owners are all very hands on and knowledgeable. One of the best kept secrets in the neighborhood is their outdoor patio around back which has a calming lure about it. It's very easy to lose a nice afternoon back there but well worth it.

Great staff, good ventilation, and a friendly, comfortable atmosphere. The only complaint is how…read moreexpensive the cigars are. That said, you feel comfortable from the moment you walk in, and as a woman in a cigar lounge, that really speaks for itself. The vibe is relaxed and welcoming. Also, it is BYOB, which is a nice bonus.

I came to visit some friends in Fishtown for the weekend who stay in this building. This was my…read morefirst time in Philly so trying to find my friend's address was, to put it mildly, like being a blind man, in a dark room, looking for a black cat, that isn't even there!!! Thankfully, the owner knew my friends and pointed me in the right direction. This is a really sweet little spot to enjoy a great cigar and chat for hours on end with the regulars. I made a bunch of people here just hanging around and smoking a few cigars. This is the type of place people come to unwind, to discuss, to learn, to teach, to live. The staff is very knowledgeable and will always point you in the right direction when asked for recommendations. They are thorough and have a very consultative approach to your likes and dislikes to find you the perfect cigar.

I've only been to Finaly's twice, but both times my customer service experiences have been so good…read morethat I feel compelled to write it up. First off, let me say that I'm relatively new to cigar smoking, so I'm not going to offer an assessment of their stock or brands except to say that it's got one of the smaller stocks of the various cigar stores I've been to. I've still got only a passing familiarity with the range of brands that are out there, so it's hard for me to say how wide or focused it is. Obviously, though, all the major manufacturers were in evidence. Both times I've gone to Finlay's, the amount and degree of service I've received have been exceptional. The first time, I went in knowing almost nothing and basically asked the gentleman minding the store (Jim, I think) for recommendations, given what I'd tried so far and what I'd liked. Whereas most times I've done this, the attitude of the merchant seems to be to just get me to buy something as quickly as possible, Jim took the time to actually talk to me about the different brands. He wound up pointing me towards a Brick House Churchill, which - since it wound up being one of my favorite cigars so far - was an excellent recommendation. He also took the time to tell me about some general cigar care tips, and a bunch of other things. The second time I went back, the service was just as good and I picked up two more cigars. They even threw in a free flavored one. A word about the house brand: they have both a mild and a fuller variety, I didn't care for the mild too much, but the full-flavored one was pretty good and a good value. Finlay's rules.

Finlays has a good selection of cigars and they are sectioned based on the strength of the cigars,…read moreso you can get cigars based on the type you want to smoke. There is good parking so you don't have to walk a long distance to the store. I enjoy the feedback on what I should buy based on the profile of what I am looking for in a cigar. The hours are good so you can get to the store based on the times you are available. Give them a try.