Scheduled a propane delivery and was told delivery would be in 7-10 days - that was supposed to be…read morebetween January 27 - 30. We received a text from Amerigas that our delivery was delayed due to weather (fine, there was bad weather), and then a follow up text saying our propane would be delivered the next day on Feb 2. Feb 2 came and no propane, and no follow-up. Weather conditions were still poor (the great snow), so I wasn't too concerned. On Feb 5, I was a little concerned about our propane levels and the lack of information, so I messaged them using their live chat feature. After back and forth with their agent over chat, I was advised to place a telephone call to their service number. I did that, and after 30+ minutes on hold, I spoke to a representative who eventually put me on hold to talk to someone else. That person, while polite, was unable to inform me when we would get our propane delivery - basically the local office wasn't making any delivery commitments and we would get propane whenever they could schedule it. It is now a week later and we still have no idea when we'll get service. I'm starting to look at other propane providers, especially after seeing all the other reviews here on Yelp.

Amerigas acquired my propane provider and then implemented a fee to discontinue my service by…read morecharging $420 to remove their equipment (an empty propane tank) from my property. This charge was not a part of my service agreement with the company that originally provided my propane service and was unilaterally implemented by Amerigas without my knowledge, consent, or agreement. This charge is simply a tactic to force consumers to continue service by charging an unnecessary and non-agreeable hidden surcharge in an attempt to cause financial duress for removing an unwanted service.

Ordered oil 1 week ago, no response Cold in the house,…read morecalled at least twice for update, no info. Called another supplier, oil in 6 hrs. Will never use them again.

I've used Quality Oil for 25 years, We ran out of oil last Saturday and I called them on Monday to…read morerefuel, as we're currently heating the house with electric heaters and stove. They said it would be a few days because of so many requests, and suggested diesel for short term relief. I did so and called this morning about when to expect delivery of oil. I was told it would be another week at least. I called Routh Oil this morning and they delivered oil at 12:30 today. It was also less than Quality Oil. I guess they don't need customers.

after speaking with the owner, they decided to help me out with the price on the oil. now with…read moreunderstanding with the whole situation, and thanking her for the time to call and have a level conversation. i rescind my previous review. to 5 stars. i want to thank them for helping. as a previous customer, i will still retain this relationship. thank you.

Can not recommend this company enough. Have been around since the 20's and have not only continued…read moreto grow with the times, they are still the most reasonable in town. With all the other local dealers getting bought out by nationwide companies, it is still nice to have that hometown propane company that you can rely on. If you're looking for a propane company, this is the one!

All steps; Ordering, delivery, & billing smoothly handled.The customer Service is one of the best I…read morehave ever delt with. They act as though you are a special customer and not just a number.

Money hungry .. although at first they seemed super nice and friendly , calling to see if I'd add…read moreone service or another. Ultimately a $60 balance was all they needed to show how greedy they were. They got there $60 plus a full tank of propane and my business .

i've been calling for the past 2 months because i want light in my house but their always changing…read morethe service date. i called 1 month ago and they told me i would get light in 20 days.its been 20 days.i called again and they said i was going to get light friday or sooner.i never got it. i called 1 more time and they said i had to wait 20 MORE days. ugh i can't stand this get it together energy united:(

Never can get anyone to answer the phone even when trying several random times/days. We went in…read moreperson at 10am in the morning and the sign said "out to lunch". I don't know how they stay in business.. Because I was trying to be nice I gave them 3 stars because everyone deserves a lunch. Then when they read the review had a rude comment back to me. I will happily spend my money elsewhere.

Not sure I got what I paid for. Went by there to check out the different kinds of dirt. Should have…read moretaken a picture of what the guy working there showed me because what got dropped off was not what I was expecting. Paid extra for the better dirt with minimum clumps and rocks. Pictures show the piles and rocks found in there.