Efficient, on time, answering all questions, nice building, easy access, friendly staff. Large…read moreselection of glasses.

On time thorough exam. Treated with care in entire process. Recently took younger family member…read morethere as well with same experience.

Dr. Nelson has top of the line technology and has all the bells and whistles when it comes to…read moreequipment for eye exams. I like the option of having an Optomap done of my eyes instead of getting them dilated. He is very thorough and will patiently explain the results. Great doctor!

My daughter and I went to the Prairie Lakes location yesterday as new patients. I had hoped that a…read morelocal optometrist would offer a better experience than the typical Luxotica owned chain stores but we had just a "Meh" experience. From the time I scheduled the appointment to the actual appointment there were several checks on insurance coverage and payment, but not one question why I am making the appointments. I do undertstand the need to get paid for service but this should have tipped me off that the business has more of a transactional focus than a care focus. My appointment was with Dr. Kovacs and she was very professional and pleasant. Thorough, not rushed and explained everything. I would recommend her. The reception and sales staff on the other hand couldn't seem to be bothered. I had better service at the DMV. Very cold and unpleasant. Frankly, I could not wait to leave even though ordering glasses and contact lenses online or at another store is an inconvenience. Perhaps its because its a realtively new location or just lack of training. I do prefer working with local businesses but this expereince was unfortunately dissapointing.

My husband and I were looking for an optometrist in our new town because it's been a while since we…read morehad our eyes checked. I found Wright Vision Care online, looked at the reviews, and took a shot. So glad that I did! The staff is absolutely friendly and they are knowledgeable! They have an option for checking your eyes without dilation. They gave excellent recommendations for new glasses and even fixed problems with my then-current glasses, which I did not get from there. And they called a week after I picked up my new glasses to make sure everything was still working well. So glad that we are now patients of this terrific place!

One of the best experiences of my life! Off of insulin after 20+yrs. I have lost over 15 lbs, and…read moreknow 5 other patients who have had the same if not better results. Highly recommended.

We waited a long time for appointments. Making an appointment seemed like a problem for the front…read moredesk staff. They seemed unhappy, were not friendly for first contact of a business. Didn't seem to understand my insurance, as it was different than the person I came with, they automatically called him my husband, even though we have different last names and different insurance. Waited a bit for the technician, who was very nice. Doctor was all business, gave an answer to my question that wasn't really an answer. Hello Google. I hope I have time to look around before next year's examination. If not, it is only once a year.

Excellent with kids. My daughter can be a bit slow to warm up and her first appointment went…read moreexactly how I thought it might - not very smooth. Dr. VanHecke and staff were so kind and patient and understanding. Exactly the kind of medical professionals one would hope for - especially when it comes to kids. Now, my daughter actually looks forward to going every six months. Everyone is so very friendly and helpful here. We'll continue to make the drive into Watertown for as long as we need to!

Went here because my 1 year old dropped a toy on my toe. He got it in just the right spot on my toe…read morenail to cause a bruise and pressure under the nail which was very painful. Dr. Katz was very professional, super friendly and helped to ease my discomfort. I would recommend him to anyone looking for a great foot doctor.

I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Moody dentists. Didn't want me asking questions. Had an awful and cold personality. Very…read moreunfriendly. Not something you want when they've been nonchalantly telling you that the persecute could cause irreparable harm...

I'm typically very nervous about dentists and find dental visits very stressful. I needed a tooth…read moreextracted, so I made an appointment with this office. The doctor and his assistants were very caring and concerned with my comfort. They explained everything they were doing as they proceeded to remove the tooth. It was pain-free, and a very positive experience. I would highly recommend them.