I made a last-minute car rental at this Enterprise and found the experience remarkably satisfying. Reserving the car online just a few hours beforehand was quick and simple. Upon pickup, they lacked my chosen class of car, so they upgraded me at little extra charge. All the while, the two gentlemen who assisted me were kind and accommodating. read more

Enterprise Rent-A-Car - Car Rental Near Me - Greensboro, North Carolina

on hold for 45 minutes with no answer, go in and everyone is just sitting around and talking...

I arrived one hour after making a last-minute reservation, and this location bent over backwards to get me into a car and out the door so fast! The two employees working at pick up and the one I encountered at drop off were so kind. I highly recommend this location! read more

If staggering ineptitude and enveloping apathy had a child, it would be this Enterprise Rent a Car. Go somewhere else. The attitude here is one of annoyance that you are making them work. From the moment you park in the hopelessly overcrowded lot, and the guy washing cars tells you you have to move because you are inconveniencing him, to the moment you are given the keys by the person inside who would rather be having unanesthetized hemorrhoid surgery, it's just a special experience. It's a Harvard School of Business course in how to make a customer regret they chose to give their decreasing in value money to you! I'd rather walk. read more

rented from them MUUULLLTIPLE times. always made reservations and what not to secure a car. strangely today i had a very rude man not give me a car to rent. due to the fact that i was under 25+ (24), didn't have a CREDIT card, a utility bill that has my name and address on it (im a college student). but before on multiple occasions during my history with enterprise i was able to rent a car, pay with debit card displaying name, and show proof of address, along with insurance. they also tried pressing me on getting their protection fee on it , i simply declined then the man proceeded to apply pressure to me saying "o tHiS cAr iS $40,000, iF aNyThInG bAD hApPeNs tO iT, tHaTs mY cHeCk" then saying "oH i dOnT fEeL cOmfOrtAblE gIvInG yOu tHis cAR". after that whole convo he just started making up excuse after excuse on why i couldn't rent the vehicle. again, ive rented with them on multiple occasions by giving them all the needed documents and payments and what not. but this man for some reason just was so ugh. never in my life have i had this encounter or even a hard time renting. he was very disrespectful and very rude and i hope karma strikes him down FAST ! anyways heads up you guys, beware of that rude ass man and don't let him pressure you into getting that protection payment fee thingy if you do not want it lol read more

This was by far the worse experience that I have ever had when renting a vehicle. After getting the run around and being told to call different enterprise locations that were closer to me I finally got the location on E. Cornwallis Drive. The customer service seemed nice when I called at 8am to verify my pick up at 8am pickup from the collision center where I was getting my car repaired. I was told that a driver would be on the way within a few moments. 30 minutes after I had hung up enterprise called me back to ask where was I being picked up from. Seemed strange because all of that was discussed and verified during the first call at 8am. Well enterprise is only 5-7 mins away and the driver arrived 45 minutes later. So now I have to go back to enterprise to sign papers to pick up rental. Not only am I super later for work but my daughter is even later for school. All because of them saying that I would be picked up at 8. Upon getting in the car it looks clean standing back but there were old masks found inside of the door. Stains on the roof. It was as if the car had not been wiped down after the customer. I had my lysol to spray but it still didn't feel clean as expected. I get there and get a tiny car. I have a mid size SUV and I would expect something comparable to my vehicle. Needless to say I will not be using enterprise in the future. read more

I honestly do not have the energy to type how disgusted I am at the poor customer service I experienced at this location. My husband and I confirmed our reservation on a Thursday and set to leave that Saturday. Saturday one hour before we were due to leave we receive a call from a very rude employee that they do not have a vehicle for us. I was confused. I kept asking questions for clarity and she developed a very nasty attitude. I wish I remembered her name because I would include it here. I asked to speak to a Manager who I was surprised to experience he didn't really care that an hour before our anniversary trip, they informed us that we do not have a vehicle. He said that the employee we spoke to on Thursday should of told us the rental was tentative. Ok, so I could deal with that. I could not deal with the smug, arrogant and nonchalant attitude that the so called Manager Vincent Clark had. When I asked for his name he then followed up with " do you want me to spell that for you" just disgusting. Not only will we never rent here again, I will be advising appropriate authorities for this company of the amount of disrespect shown to their customers. read more

I have always had "mixed" customer service with Enterprise, but the latest experience has motivated me to share my tale, in hopes that others exercise caution. In short, I should have taken better notice of the potential road hazards that mar the lot of this "in-town" location at 509 Cornwallis Drive in Greensboro. In particular, I should have been tipped off when the rental associate presented, with zeal, the opportunity for me to pay extra for "road hazard" coverage -- a new one for me, since I always assumed that the rental company would dispatch help if their vehicle became disabled by no fault of my own. I declined this opportunity -- but in retrospect should have considered reasons why this was presented with such passion. I traveled 417 drama-free miles in my 2014 Hyundai Sonata that I rented, and arrived at the lot with time to spare before the office closed. Upon inspection of the vehicle, the agent handling the return noted a nail sticking into the tread of the tire -- at a depth that would indicate that it had literally just entered the tire (since additional revolutions would certainly have impaled it further). As I explained this, first to the agent, and then to Shelly Choate, the location assistant manager, they too, agreed that I would have experienced a flat or tire warning somewhere along my 417-mile journey if, in fact, the nail entered sooner. They seemed to agree that the nail must have entered within the last few feet of the rental. Despite this acknowledgment, Shelley pointed out that since the car was my responsibility until the rental was closed, there was nothing that could be done -- including applying the same common sense she had just demonstrated moments earlier -- and that I would likely be on the hook for a new tire. I decided to inspect the lot to document instances where other hazards lurked -- imagine to my surprise that, just about eight feet from the parking space where I put the car, I found a wooden board that had an empty nail hole that was about the dimensions of the one in my tire. Other hazards uncovered on my very cursory walk included broken glass shards, a hard-plastic, pointed-ended shard of about 2-3 inches, and a glass beer bottle. I plan to share this review with Enterprise's local risk manager in hopes that common sense does in fact prevail. I would additionally urge prospective renters to observe the conditions of the parking lot and possibly think twice if it appears that the staff does not place tire safety at a high premium. After all, it is a place where cars are rented. read more

I rent from this location several times a year and I can honestly say that not only was my most recent experience (March 2016) wonderful, this location's customer service has drastically improved over the last few months! read more

I was very pleased with the customer service. They were very pleasant and thorough with everything that needed to be explained. By it being my very first time ever renting a car in my life, they made me feel very secure and confident about my decision. I will always rent from enterprise for that reason alone amongst others!!!! Keep up the great work guys read more

I am very angry that this company is picking me up late on a work day, no less. When they finally the did the lady at the desk started working on something else in the middle of helping me. Enterprise this very disappointing and I hope to never have to use this company again. I would give a F- rating if I could. read more

Very bad experience at this Enterprise. We reserved a car the night before for the following day. The online system allowed for the rental to be reserved within that short time period and I got a confirmation number. Upon arrival I was told that no car was available and that Enterprise "policy" is that you must reserve with 24 hours notice. WHAT?? Why would their online system not say "tentative" reservation or something of that nature? It did not say that and I feel that this is a type of bait and switch. I was told the only car available was a larger vehicle, BUT I had to pay extra for it! All rental companies I have dealt with before allow you to take an larger vehicle for the same reservation price if that is all they have available. I refused and politely explained that this was very bad customer service and refused to take the car at the higher price. I complained to the corporate number and provided all information. I was told that they Enterprise policy was to honor the lower price (someone should really train the employees here to such a basic principle). The corporate office said someone would get back to me but I never got a call. I will NEVER rent from Enterprise again and hope this review will make even a few people think twice before renting from here. read more

Enterprise's staff is always courteous and very obliging to their customers' needs. I highly recommend them to anyone who wishes to rent a vehicle without hidden costs. read more

As an Enterprise Plus member I feel compelled to write this review. On Wednesday 11/25/2015, before Thanksgiving I had reserved a Premium car, (10 days prior Reservation/Confirmation # 1902082980), to be picked up @ 12 noon. My plan was to drive off to visit my Family for the Holiday. To my horror, at about 11:25 AM, I received a call from the Rental Office, ( Cornwallis Location ) that they did not have the car ready for me unless I accepted a Ford Transit or a much smaller car. Need less to say, I was shocked and angry. While the young lady on the other end was extremely apologetic and polite, this was not helping me to continue my travel plans. After further inquiries, I asked if any other location could fulfill the commitment and was told that there were no other locations with Premium cars available. Continuing the inquiry further with another employee, I was informed that the local market does not have premium car available. I wonder is this misrepresentation from the website or is it Bait & Switch? Could it be possible that Enterprise Car Rental does this regularly? In any event after a lot of discussion, and request that I expected to hear from a higher authority in Enterprise, they finally called to let me know they had a Standard size car if I wanted. Of course at that point I submitted and accepted the car to move forward with my travel plans. When I arrived for the pick up the employees were very courteous and assisted me with the change in paperwork. However, my advice to the "UPPER MGMT. of Enterprise Car Rental" is, " DON'T PROMISE WHAT YOU CANNOT PROVIDE"! It is my feeling that going forward I will not count on Enterprise Car Rental to help with my travel plans read more