I love this store when visiting South Lake Tahoe. The store's ambiance is serene and smells nice…read more They sell a variety of merchandise: Crystal rocks, candles, jewelry, spa products and CBD. If you have rheumatoid arthritis or muscle pain, I recommend getting their CBD balm. It works very good.

To be blunt, our experience and the lack of billing transparency at Serenity Spa was a disaster…read more My friend signed up for the Serenity Signature Package for $320 - which included a Signature Facial and the Aromatherapy Massage. Before my friend was going to receive the facial, she was pressured multiple times by the esthetician that she could upgrade to the Pumpkin Peel Facial for an extra $80, to which she agreed to. All of this should have resulted in a $400 dollar charge and a 10% tip for a $440 charge. Somehow Serenity Spa ended up charging her $564.  After explaining the overcharges, the front desk receptionist assured me there were no overcharges. Then after looking further, after intense prompting, she admitted there was a $60 overcharge - she couldn't explain how she came to this number, which was still wrong. After insisting this was the only overcharge, the receptionist refused to address the remaining $60 overcharge and hung up the phone after accusing us of lying, which was incredibly unprofessional and irritating as my friend is an incredibly accomplished and pure hearted person. I'm not at all surprised at the litany of negative reviews about Serenity Spa and I would encourage everyone to steer clear of this place and their questionable, at best, transparency and billing practices.

I absolutely loved everything about our couples massage! Sierra might be the best masseuse I have…read moreever had, I got a deep tissue massage and because of her technique, my muscles are relaxed with little to no pain! Normally when I get a deep tissue massage it is extremely painful to get everything out, not this time. I also added on the peppermint scalp massage and was I heaven! My husband got the Swedish massage and said it was great. We grabbed a brochure on the way out for a possible staycation in the future! There are small lockers and robes available but we waited in the lobby and where walked to Our room for the massage where there was lots of space for our clothes and items. Water and teas are available in the lobby and they do have a sauna but we didn't use it. I look forward to trying it next time!

WARNING TO FUTURE GUESTS: New Management Did Not Honor the Spa Package We Were Sold…read more Extremely Disappointing and Humiliating Experience I rarely leave reviews like this, but our experience with Elements Spa and the lodge where it is located was so upsetting that I feel future guests should know what happened, particularly if you are purchasing a spa package that advertises access to the lodge's private beach. I booked what was advertised as a 90-minute deep-tissue couples massage with access to the lodge's private beach. Because I was traveling with my family, I specifically asked the spa front desk beforehand whether my family could join me at the beach. I was told yes. Had I been told otherwise, we simply would have made different plans. Unfortunately, my massage with "Eddy" was one of the worst spa treatments I have ever received, and I have had many professional massages and spa treatments over the years. We were brought back approximately six minutes after our appointment time. During a significant portion of my treatment, the therapist simply rested his hands on my back while taking deep breaths. The remainder consisted primarily of extremely slow, light rubbing of lotion into my skin. There was virtually nothing I would describe as deep-tissue massage. It genuinely felt as though the goal was to let the 90 minutes pass rather than provide the treatment I had paid for. I questioned if he was even a professional masseuse after the treatment, because it was the most bizarre massage I've ever received. To be fair, my spa partner had a much better experience with Danielle. He described her as "very strong" and said his massage was something he would return for. The facility itself was also disappointing. The spa felt dated and run-down, with old carpeting and dingy, tiny bathrooms, and my massage was performed in what appeared to be an old hotel room. It was nothing like the relaxing or upscale spa experience I expected based on how the package was presented online. But the treatment we received afterward is the reason I am warning other guests. When my family joined me at the beach, as we had specifically been told they could, we were suddenly informed that the new lodge management would not honor what the spa/front desk had told us. Instead of recognizing that there was clearly a communication problem between the spa, front desk, and lodge management, the situation became hostile towards us, the paying customers. The new lodge management appeared to be a Middle Easterners, and specifically told us that they weren't affiliated with the Spa in any way shape or form and did not care what they sold us. We were ultimately escorted off the property while being accused of having "lied." This happened in front of my family and other guests and was incredibly embarrassing and humiliating. There were only four other people on the private beach besides our party of six. We had just spent nearly $500 on spa services and had specifically asked permission before ever bringing our family onto the beach. What makes this even more frustrating is that I personally approached the front desk and even offered to purchase a day pass so there would be absolutely no misunderstanding. I was assured that my family and I could enjoy the beach. I actually tipped the front desk employee because I appreciated what I believed was her helpful customer service. Yet when the new owner became involved, that assurance disappeared, and somehow we became the "liars." If the spa or front desk gave us incorrect information, that was an internal communication issue. Paying guests should not be publicly accused of dishonesty because management and the spa are not on the same page. I was willing to overlook an underwhelming massage. I was willing to overlook an outdated facility. I even tipped well because I don't like making someone feel badly about their work. What I cannot overlook is being told one thing before spending nearly $500, relying on that information, and then being humiliated and treated as though we had done something dishonest. This was supposed to be a relaxing first day of our family vacation in Lake Tahoe. Instead, it became one of the most uncomfortable and humiliating hospitality experiences I have ever had. My warning to future guests: If you are booking Elements Spa because the package includes lodge or private-beach access, get the exact terms in writing before you pay. Based on our experience, what the spa/front desk tells you may not be honored by the new lodge management. I will not return, and after the hostile and unprofessional way our family was treated, I cannot recommend Elements Spa or the lodge where it is located to anyone.

The staff and therapists here are incredibly kind, skillful and professional. My friends and I…read moreenjoyed our massages. This is a small spa where you enjoy your treatment and move on with your day as opposed to lounging for hours on end.

Please don't book a spa experience here!…read more I rarely leave negative reviews, but this experience was incredibly disappointing. I'll start with the positives: Alex and Pamela were fantastic. Their massages were excellent, and they were the only reason this review is getting 2 stars instead of 1. The gentleman who greeted us in the hotel lobby was also very kind. Unfortunately, everything else fell far below expectations. My husband and I were celebrating our wedding anniversary and originally hoped to book at Edgewood, but their spa was closed for renovations. We asked for a comparable experience and were referred here. At $170pp, we expected something relaxing and upscale. Our appointments were at 1:00pm, and the spa called the day before to let us know we could arrive early to enjoy the amenities. We arrived at 11:00am and were immediately met with an unfriendly attitude from the front desk. Instead of welcoming us, she seemed irritated that we had arrived early, even though the spa had invited us to do so. The "locker room" was another disappointment: 4 lockers inside what was essentially a bathroom. For a couples spa day, having to change and use the restroom in the same cramped space was awkward and far from the experience we expected. When we grabbed towels from the locker room to head to the pool, we were abruptly told we couldn't use them and had to go to the hotel front desk for separate pool towels and a pool key, while wearing spa robes. The pool area itself was also disappointing. The hot tub had dead flies and wasps floating in it, and the overall setting felt more like a hotel entry area than a peaceful spa retreat. We were told to return 10 min before our treatment, so we came back early. We were then informed our "steam room" was ready. In reality, it was a tiny steam shower with enough room for 1 person to sit...not exactly the couples amenity we had imagined. To top it off, the final price was higher than quoted. We booked at $170 per person but were charged $185 per person, plus a 20% gratuity. We were happy to tip our massage therapists, they earned it, but no one explained the additional charge. For $444 total, this experience felt extremely overpriced and underwhelming. If you're looking for a true spa day, I would strongly recommend booking elsewhere.

I booked this spa while visiting Lake Tahoe, not realizing it would turn into one of the best…read moremassages I've ever had. I scheduled a 60-minute relaxation massage with Brenda and expected a light, purely Swedish-style experience. Instead, she masterfully combined Swedish techniques with targeted pressure point work. Without me saying a word about where I felt tight or sore, Brenda somehow identified every problem area just through touch. By the end of the session, all of my aches and pains were gone, and I felt better than I have in a long time. I will absolutely be back.

Very friendly staff, great quality wax, no bumps or irritation afterwards. Would go again.read more

I have to say without a doubt, this team of professionals are by far the most knowledgeable and…read moreeffective with their skin care services. Candice and her team give excellent advice, and I truly appreciate them. Michelle

As a previous reviewer, Meredith had mentioned, Candice does an ok job (from the one time I…read moreactually had a service- I had no time to assess what she was really like), but her interpersonal skills are lacking to say the least. And this, in the end makes such a HUGE difference. I also own my own business and have a degree in Marketing and Business Management. Customer Service can make or break a business. So no matter how "good" the product is, if your customer service skills are lacking, you'll lose in the end. As Vince Lombardi said, "It takes months to find a customer, seconds to lose one." And in this day and age where so much is word of mouth, it can be a millisecond when treated badly. In this small town, bad customer service severely hurts businesses. I went in to see Candice the first time a few weeks ago and she was a little cold when I walked in. It was all business. Not much eye contact. I thought it was strange considering it was my first time in. She did an ok job. She seemed rushed. But I wanted to give her another shot for a different service. I had a family emergency a few weeks before with someone in the hospital with a stroke and so I cancelled with her a little over 48 hours in advance and rushed to the hospital in AZ. She said, "Ok" on a text; no "so sorry to hear that" or, "When would you like to reschedule?" ....It was just, "Ok". So I had to reach out to her to reschedule later. No biggie. I just rescheduled. I did think it was weird though. It was like she was doing ME a huge favor. But it was the second time that I came in that really started the ball rolling in negative impact. I came through the door and Candice was in the back and she was in a flurry of emotions. She had a family emergency and was shaking and crying a little. Which I get! She said she just wanted to get out of there to be with her son who may have had covid. I could totally empathize having just gone through an emergency. She said she could still do it, but was shaking and kept saying, "I have no time to numb you!". I told her that family comes first and to please just attend to her son and we could reschedule. I had cleared my whole day for this, but I totally understood. She handed me a container of lidocaine and told me to numb my own face 40 minutes before coming in next time...um...ok...I've never numbed myself but...ok...I just was worried for her and her son. Little did I know that from hearing from others, that she has a temper in general. We confirmed a time for me to reschedule by text and I put it in my phone. Only, I put it in as a half an hour later by accident. So, there I was on the morning of my appointment, numbing my own face (with no instruction from her on how to do this exactly), and I get a text with her saying that she would not take any clients 10 minutes late. Hmmm...I realized my mistake and called her to ask if I could still come in (it was 15 minutes past at that point). She was so angry and said she was "annoyed" at me and said that she "wished me luck" in finding a new provider and no goodbye. Wow. So it seems to me that she slams her clients in there back-to-back and has them do their own numbing. It seemed so strange to me at the time, but now I understand because she books her clients back-to-back and doesn't waste her time numbing clients and has them do it themselves. Word to the wise, do not get on her bad side. She has zero empathy for you. She just wants your business. Too bad. I really wanted to give her another try.

I was visiting Tahoe for a few days and wanted to pamper myself during some down time. Michelle was…read morefabulous.... She made me feel comfortable from the moment I entered the salon and was very accommodating. She asjed great questions and listened to what I was saying.... and then made awesome suggestions for my facial. The head, neck and shoulder massage was amazing, and I felt so great the entire time. Michelle even gave me suggestions for skin care when I return home from my trip. I highly recommend Michelle with two enthusiastic thumbs up!!!

She is very personable, flexible and wiukd take her time to really know what you need.read more

I've been coming here for years and it's another place I've never reviewed…read more I LOVE it here. It's my happy place! If you do a service, you get 3-hours to enjoy the facility. I always do a CBD massage. This is a high end place and worth every penny. It's very serene and relaxing. If you want to treat yourself to a special experience on the lake, do this!

Gorgeous Spa - I had a wonderful CBD oil massage with Pam and felt great afterwards! The facility…read moreis so peaceful - couldn't ask for more! Highly recommend.

I brought my mom to get a pedicure. We selected for her the "Cody" pedicure and added gel nail…read morepolish. It did not disappoint. She was very happy with the massages too. The vibe, is a relaxing atmosphere with multiple pedicure chairs and manicure/nail tables. The pedicure chairs adjust and have massages. One of my favorites were the books that detail what services are included with pricing and any extra fees.

Amazing place. We were evacuated due to Hawk Fire. Got a room in South Lake Tahoe. (our special…read moreplace for the last 38yrs) I found this place 2 blocks from our hotel. What a pleasant surprise. Very professional. Quality work. Love my gel manicure and pedicure. Price is reasonable too. They are located in Heavenly Square. Lots of shopping and good places to eat.

New skin care center in Tahoe that ROCKS. Trish, the esthetician, gave me an amazing facial…read moreusing Dermalogica products. No fluff and buff here! She knows her stuff, is knowledgeable and confident. I've run into people who say they know what they are doing, barely out of school and fumbling. Trish treats you right with a little hand and foot treatment , things that smell yummy and they work! The little fine lines that you hate looking at in your rear-view mirror are refined and plumped up. I had an hour and a half treatment that went by way too fast. I had a little zinger spot (I'm a white girl) and she immediately took care of it with her magic. My skin was juicy again with great color and texture. I am definitely going back to her and getting a gift certificates for friends! GO!

My date and I were referred here by a local named Rachel, who told us this place was amazing and…read moreneedless to say, it did not disappoint! The day before, we hiked Mount Tallac Trail, a strenuous 10-mile round-trip hike through Desolation Wilderness with about 3,200 feet of elevation gain. We started around 10:30 a.m. and it took us about six hours to complete. Between the heat, elevation, and intensity of the hike, we were both completely exhausted, dehydrated, cramping, and definitely in need of some serious recovery. For me, hydration is especially important. I was released from the hospital only three months ago after a six-month stay , multiple surgeries and an ileostomy , and I currently receive infusions every Monday, Wednesday, and Friday back home. Since I needed an infusion that Friday while we were in Tahoe, finding this place was perfect timing. Maggie recommended the Myers Cocktail, which ended up being exactly what we needed after such a strenuous hike. She was incredibly informative, kind, professional, and gentle. I am a notoriously difficult stick, especially when dehydrated, but Maggie got my line in with absolutely no pain and made the entire experience comfortable and easy. From start to finish, we had such a great experience. I will absolutely be back whenever I'm in the area, and hopefully we'll be lucky enough to have Maggie take care of us again! Thank you, Maggie, for taking such great care of us!

Nurse Maggie really came through for our group. Not only did she fit us in short notice, but she…read morecame to us and gave IVs to 7 of us! I'd tried calling another company, and they were rude and didn't seem interested in helping. So calling Maggie was a breath of fresh air and I'm happy to give someone like her our business. She was super nice, friendly, patient, and efficient. Definitely going to be using her in the future!