Very slow in first contact. I had to call them when i was several days home from the hospital and…read morein severe pain. PT never made contact so i had to call again. If was going to be at least a week to evaluate me! Not what i expect from home care!!

I normally do not write negative reviews because I try to be understanding, especially in…read morehealthcare, but our experience with this home health company was unacceptable. My mother was discharged from Loma Linda University Medical Center with a PICC line and JP drain and was referred to this home health company for follow-up care. First, the PICC line supplies were provided by a separate IV infusion company, and they were excellent and responsive throughout the process. However, this home health company was responsible for providing the JP drain supplies, including saline syringes needed to flush the drain per the provider's discharge instructions. Despite this, they did not send the supplies until 8 days after discharge. Thankfully, the IV company was responsive and supplied us with material to care for the JP drain since this company just left us without any resources to care for the JP drain. Without that, my mother would not have been able to properly care for her drain. Second, the physician orders clearly stated that labs were to be drawn every Monday. During the first week, no one came until Wednesday. After I spoke with DD, I was assured that going forward they would consistently come every Monday. Unfortunately, the following Monday came and went with no visit, no communication, and no accountability. Because of the delayed care and lack of follow-through, my mother ultimately had to return to Loma Linda University Medical Center. A home health agency should not accept patients if they do not have the staffing or resources to provide the care they are agreeing to manage. Delayed labs, delayed supplies, and lack of coordination in situations involving PICC lines and drains are serious issues and place patients at risk. We had to call multiple times a day for this company to do the job they agreed to when accepting the patient. This experience was deeply disappointing and concerning. I truly hope the company improves its patient care coordination and reliability because no patient recovering at home should have to go through this.

I don't know how reviews are more than one star for this agency. The people sent were very…read moreunfamiliar with senior care, feel asleep, on their phones, and not in the right field.It was a nightmare. Now working with another agency validated my thoughts of this one and I should have left sooner. The office staff were rude along with the manager.

When the time came to get my mom some help, I was very nervous about how she would handle it. I…read morefound Right at Home through A Place for Mom, and from my first interaction with their coordinator, I began to feel more at ease. She took the time to learn about my mom, her interests, and her needs. She matched my mom with a caregiver who was exactly who my mom needed. It has been nearly 8 months now, and the office staff has been responsive and helpful in navigating insurance and billing, scheduling and care, all with professionalism and good cheer. My mom's caregiver is invaluable to us all. My family is doing better because of Right at Home. And my mom's outlook has improved through the support and company of this wonderful caregiver.

Came to this location in Rancho today to check out for my in-laws…read more Pam was very helpful and nice and she answer all my questions without rushing me. Still looking around and deciding which location to use for my elderly in laws on their late 80's. This is a hard decision! So far the first impression was good. Got their information together with brochures and business card. Will update my reviews after checking a little more. Date of visit : February 2023

Hellooooooo I wanted to tell you guys my experience working at home instead. So I'm a very…read morecompletely honest person . So my experience working here was horrible DONIESHA which was working in the front office is very unpleasant unprofessional and pure rude and her attitude is quite disgusting too me I'm not sure what her issue is but she definitely has a problem. That definitely needs to be fixed . And her attitude needs to be adjusted. So that's how feel about that and then one day I was at a client house and it was around maybe 11:40 I was off at 12:00 I don't know why they would call me when I'm with another client because that's stealing time away from the client and the called could've waited . So then they ask me to do another shift right after my client that I had so I told them sure and to send me the address and put it on the app like they normally do they said okay . Fast forward to when I leave to go to other client house that I was covering somebody for it wasn't my regular client I was just covering them for maybe 3 hours so I noticed when I got on the app and pressed the gps so I can locate the client house I noticed it kept sending me in a circle so now I'm getting frustrated because I'm driving around for twenty minutes in a circle so I call the office and I tell them like hey the app is not working and it's giving me a hard time and the app is never hardly working I don't know why would you have employees using a app that you know is never working half the time it's very unprofessional and just pure ghetto I would always have to have them clock me in and out every other day it was exhausting too me so I'm on the phone with doniesha and she's telling me go this way and that way and she doesn't even know how to get there herself now I'm beyond frustrated so now I'm just like okay well since the app is not working and you can't tell me how to get there then I'll just go home because the app is not working and you can't help me remind you this is not the first time this has happened this is the 3rd time this has happened remind u I didn't curse or anything you can tell I was upset but I didn't yell at her or curse or anything to that nature so I told her I would go home because I can't deal with things that are not professional so she said okay you can go home . I call back maybe 3 hours later to talk to a manager they then put doniesha back on the phone when I asked to speak to a manager because I told another lady that I didn't won't to talk to Doniesha because her attitude was terrible and she was unprofessional so I don't know why they put her back on the phone so Doniesha starts saying oh we have to let you go because you "got loud with me and fired me and hung up the phone " I was was so in shocked I didn't even realize what occurred it didn't process right then and there I was that much in shocked and beyond hurt . It was really sad how can you fire me for me just telling you that I'm going to the client house due to you not having the correct information and it wasn't even my regular client that's what was so mind blowing for me . I would rate them a 0 as well . There attitudes are terrible terrible people please I would advise anybody to work there and I told multiple people to turn away from that company I absolutely have nothing to lie about and even the clients were upset they still send me messages till this day

Manor Home Health took control of my mother's care immediately after we requested their services…read more Case Manager Frank Francois is very professional, knowledgeable and utilizes his resources to get the maximum benefit from the staff care givers whom themselves like Frank are very skilled, competent, compassionate and empathetic to my moms situation and needs. Frank knows how to maneuver through all the legal, social services and insurance forms and procedures. The staff from Patrick, Shannon, Nidia to the last nurse that verified my mothers passing responded immediately to our daily needs which couldn't been easy since we as a family have never used or experienced a situation like this where in a matter of little over a month we lost both parents. Manor Care, Frank and staff brought comfort, care and dignity to my very sick mother, so when she left us she was in peace. On behalf of my family thank you all at Manor Hospice for your unconditional support. I highly recommend this business for you or your loved ones long term/short term hospice care.

From the owner: Home Health is not a place, but a special healthcare option to empower patients to regain…read moreindependence in their home. We are a group of qualified and trained clinical professionals who visit you to support in treating your ill condition and improve your strength towards leading a life with quality, health, and independence.

I was very pleased with the care I received from the nurse Jackie , she was very friendly and…read moreprovided excellent care , listen to my needs and was here on time when needed , conscious of my needs and feelings I wouldn't have someone else take care of my needs , took care of my peek line until removal.

This Health home care has been a wonderful experience. The wound nurses that visited me were kind,…read morecaring and did their job amazingly . Sylvia was always punctual, gentle and compassionate. Autumn, also a wound nurse was sweet, caring , and super friendly . The people at the office have been helpful and always willing to assist in anyway possible . Star med, keep up the great work in taking care of patients in their home.

My mother is severely immune-compromised, the nurse that has been coming to our home to provide in…read morehome health services has never been vaccinated against COVID 19. My father died from COVID 19 in March of 2020. When I called to complain directly to Vanura they were aggressive and told me that its the nurse's right to not be vaccinated. This is dangerous, disrespectful to those of us who have lost loved ones to COVID and unethical. I will be filing a formal complaint with her insurance. This company clearly harbors anti vaccine attitudes and bizarre aggressive attitudes against their clients.

You guys are awesome thank you for everything you did for my grandma!! She's way better right now…read more God Bless you to help more people.

I had an upcoming cataract surgery scheduled so I decided to call Visiting Angels in Upland since I…read morelive in Rancho Cucamonga. Bailey came to my residence to evaluate my needs. She helped me fill out the forms needed for setting up my file. I must say Bailey is a very positive representative for Visiting Angels, warm and friendly. We had a few laughs during the visit. Maria C was my caregiver scheduled for my surgery in Colton. She arrived on time and was very kind and attentive throughout the procedure and after. On the second day for my post-op appointment another Maria was scheduled. She also was kind and caring and a pleasure. She helped me with some household tasks and later took me to my appointment in Rancho Cucamonga. So if you are far from family and friends, or they are tied up with their own tasks, go ahead and hire Visiting Angels, who treat you like family.

The Upland Visiting Angels group is professional and reliable. They helped us when my mother was…read morereleased from the hospital and in need of a lot of care. The caretakers are kind, patient and very capable. Over the course of a few months, my mother improved and as her needs changed, the caregivers adapted. We're fortunate that she no longer needs this level of care but if that changes in the future, we will call on V.A. I highly recommend Visiting Angels. They will be there for you when you need them most.

Real bad business and communication. They don't pay their employees on time, payments are late most…read moreof the time, sometimes even a week later. Person in charge named Prince ignore calls and messages also clicks right away when you call. When you finally get a hold of them all they say is we are working on it. Do not do business with this people !

I contacted several agencies looking for a male caretaker for my uncle. They showed up within 12…read morehours and with the perfect person for the job. I worked with Gloria on the paperwork. Very flexible with hours and with last minute changes. Really nice people who came through for us. I would highly recommend.

Thank you for helping me with my grandfather and his needs! Our grandfather loves his home and…read morewanted to be comfortable in the care of Extra Hand In -Home Care they took care of him as if it were their own grandfather! They made him comfortable and they were real considerate! This company is very professional and I would highly recommend them for anyone looking for a welcoming well rounded staff to take care of your own loved ones! Thanks again!

When you see the name Extra Hand you think ... an Extra Hand sounds good. What you get is more…read morethan just an Extra Hand! You get care and compassion from the owners, the office staff, and the caregivers! If you need a little extra... go to Extra Hand and be prepared to have your expectations exceeded

Their products are good, but their service dept. needs improvements…read more I received a letter letting me know that my Oxygen Generator needed servicing , called and made an appointment for service after 3:00 PM. Received a courtesy call on the day of service that they would be out between 2:30 and 6:30 that day. This is typical of most service companies they always give you a window of when they will be there. I got home around 2:00 PM ,so just in case they get there early .I wanted to make sure I was there. Well to my chagrin nobody showed up or called after waiting for over 4.5 hrs. When I called again to set up another appt . They said they had no record of the appt . or the courtesy call. How convenient ! I now have another date for the service after 3:00 PM with a 3 hr window . Hope they can live up to it this time. 10/24/17 same ol same ol. Was told a serviceman would be there between 1 and 5. No show again after a call verifying the time at 9:30 am. Called customer service and they couldn't verify anything. I called another phone number they confirmed my appointment was between one and five they said they could change but I have gotten no call or anything to let me know that it may have changed .been waiting in the house for over five hours and still no service call.they need to get their act together , worst customer service I've ever seen. First time I called Customer Service to find out when they would show up... I was on the phone for 21 minutes just waiting for someone to answer then I got no information that was helpful. They will be hearing from me tomorrow and it not going to be pleasant !

This company has horrible customer service. 1. Hard to…read morereach their off shore 3rd party customer service 2. I have to use them for my cpap supplies as the only provider my insurance partners with and their billing process is ridiculous. They make it a chore to receive an approved receipt for FSA submissions. I have never worked with such a horrible organization. 3. If you have the option---DO NOT use them. There is no connection between their domestic team and the off shore billing department. 4. As another poster stated, LONG history of incompetence!!