False Advertising! Website says they take appointments until 10 pm. I scheduled an appointment…read moreonline for 8:30 pm and got a text confirmation. I was halfway there when I received a phone call canceling my appointment because "all the doctors went home."

When you call and ask availability, they'll offer you walk in OR if you'd like to make an…read more"appointment". I made an appointment for 3pm and got there at 2:45. 4pm and still wasn't seen yet! I asked why am I not seen when I made a 3pm appointment. I was told "2 people walked in before you" I would not have waited until 2:45 if I knew the "appointment" the same girl offered me didn't matter. Ridiculous!

This is my favorite dentist office ever! Dr. Mark Sherer is an incredible dentist, and he is very…read morethoughtful and personable to his patients. I have been with him for seven years now, and honestly, I look forward to going to the dentist for my regular cleaning. All of the office staff is kind, fun, and nice to talk to. I really enjoy my dental hygienist. She does a great job. My teeth always feel clean and good. I recommend everyone to come to this office. I have recommended multiple friends and they come here for their dental needs and are very happy with it.

Our love for Dr. Sherer's office continues on after more than a dozen years. This office has…read moreliterally seen me go through so many chapters of life- new to the city, married, and now our toddler goes here for his dentist appointments. They are fabulous at making it a comfortable and fun experience. He always comes home talking all about the dentist and loving it. If you're looking for a dentist in the downtown area, I cannot recommend Dr.Sherer and his team enough.

Dr, Garry & his staff were amazing! My daughter's wisdom teeth have been causing jaw pain. Dr…read more Garry eased her anxiety, delivered pain free numbing and had 4 teeth out in no time! Thank you so much for the high quality care.

My permanent bridge came out on a Friday night before we were leaving on vacation the next day. I…read morecalled that night and was able to get an appointment first thing that next morning on Saturday. Everyone was super nice and professional from the front desk staff to the dental assistant to Dr. Duffy who was able to cement my bridge back in so I could still leave on my vacation.

These people are absolutely amazing. I switched to them a couple of years ago because the Dennis…read moreI've been going to retired and I hated his replacement. I have a little bit of Dentist anxiety and these people are absolutely amazing. They talk you through everything and they're very gentle and they make the whole process as palatable as possible, highly recommend them. It's a multi generational practice and all of the Catton's are fantastic.

Great experience everytime I've gone. The hygienist Janet is super friendly, dr catton is quick and…read moreefficient. Front desk staff also very helpful. Always got excellent dental care here.

I made an appointment here to get a 2nd opinion on some work I needed done. I felt 100% heard and…read moreseen by the staff and dentist here. I made an appointment with Martin Dentistry because of so many great Yelp reviews. Even though it's a 35 minute drive out of the way for me, I would 100% come again for future cleanings and dental needs.

Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

Without a doubt, the best dental office I have ever experienced. They are friendly, accommodating,…read morereally speak with you to ensure a full understanding before developing a treatment plan. They have state of the art equipment and practices. I always feel like I am in expert care with everyone from the front desk staff, to the hygienist, and of course Dr. Sang. Do your family and friends a favor and bring them here next time they need any dental work!

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

My regular dentist couldn't get me in and I had lost a huge filling in a front tooth that needed…read moreimediate attention. I was able to get an appointment for a few hours later in the day. I expected a hole in the wall, dingy kind of place. What I found was a welcoming light, airy and modern office. The staff was friendly and answered my millions of questions very patiently. The dentist did great work with minimal pain. He even took the time to try and calm me down since I am deadly afraid of dentist and any kind of dental work. I have to say that the experience here was so much better than i anticipated. I would highly recommend this place. Especially if you have an emergency.

A terrific experience! Warm, welcoming environment and a gracious, courteous staff! The free…read moreinitial consultation was very thorough and examples of various devices were available for examination. Each potential service was explained in detail with any questions answered. Payment plans were discussed and every consideration for a "best possible" experience given! Definitely recommend !

The reviews here are not current. I showed up at the end of July 2026 with an abscessed tooth and a…read moremouthful of otherwise bad teeth. The dentist explained what needed to be done and why. I returned the next day to have all of my teeth removed. The dentist and the assistant were gentle and attentive. The procedure was mostly painless. I was given post care guidance and healed well. Impressions are set to be made this week, so more later...

July 2026 I was seen as new patient. X rays were taken, an exuberant amount.. I believe the x rays…read morealone took 30 min or more? I communicated I had sensitive gums and teeth and asked how many x rays ? Why so many ? The woman was oriental with no personality whatsoever . She was aggressive, using the tools to put in my mouth as well each time pushing camera into the tool that was already in my mouth further into mouth hitting/rubbing/scratching the inside of my gums . She was not gentle nor seem to care for my concerns I exs pressed. Trying to swallow with this tool in my mouth had me coughing and she had pulled the tool out hitting my tooth pretty hard of which I said " ouch ,can you be more gentle please?" .. My gums and mouth were in pain and I had stoped her 3 times as she continued to take 12 plus more x rays. When the Denist came over whom was very polite I again verbally stated my gums and teeth were very sensitive and asked why so many x rays... When I had an opportunity to get home, the back of my tooth felt funny, kinda like sandpaper I noticed that the back of my tooth was chipped And that the skin was rubbed raw from where the tool was in my mouth. My teeth have been bleeding for the last several days, and i have been taking pics . I contacted the office since and spoke with a woman named Kim whom told me that that they would charge me for another appointment for me to be seen to acknowledge that my gums were bleeding and my tooth was possibly chipped. ... I stated that that was completely unethical ! we are not on the same page how your choosing to go about this. asking if a manager and/or an ownership to reach out to me . I said I had preferred to deal with this in-house because I understand people make mistakes and I was in a lot of pain of which Kim the "manager" had said she would check and get back to me leaving me in an emergency situation with no help or reference. When I had asked for my x-rays, she had told me I would need to come in to sign a consent form of which I also thought was ridiculous.. A few days later, I called another location. They disagreed with how the situation was handled said that they would take me as a new patient and absolutely that it needed to be looked at immediately . .then an hour or so later had a manager from that location in Avon contact me saying that I was " dismissed as a patient" but she understood the situation and would reach out to a regional manager and have them get back with me as soon as tomorrow. Nothing about that is ethical my gums are bleeding. My cheek is swollen. My tooth is chipped and it seems to be that the original location does not want to take accountability and/or acknowledge the damage that was done to a new patient. I think this speaks volumes for the business itself in the entirety of the established chains and how they go about helping versus hurting patients, regardless of Indiana medical and dentistry state laws

From start to finish, this dental office provided such a pleasant experience! Kathy was very…read moreaccommodating when scheduling my appointment & kept in touch with me via text when needed. Jerilyn was my dental hygienist and she was extremely gentle, yet efficient. She also gave me a few tips on dealing with cold sensitivity on one of my teeth which has helped tremendously over the last few months. To top it off, Dr. So was also very personable and it was so nice to meet a fellow California native! I'm excited to return back for my next cleaning which says a lot coming from a person who doesn't particularly enjoy going to the dentist! The office is also very clean & they have a few parking spots reserved for patients so I did not have to pay for street parking.

I do enjoy going to the dentist and honestly find it a bit relaxing to sit in the chair. However,…read moreonce I found out I had my first cavity I was a bit concerned to get the filling done. Especially since anytime needles are involved I have a tendency to pass out. I have always had great dentists and I think that is part of why I have enjoyed going to the dentist, but at Mass Ave Family Dentistry you are not just getting a fantastic dentist--you are also getting a great team that works well together. Once I informed the dental hygienist, Amanda that I could pass out I was amazed at the extra steps that they took to ensure for both my safety and comfort. Shannon, who was shadowing for the day, and Amanda both did a fantastic job of keeping me talking and making sure that I was feeling ok. Dr.So and Amanda did an amazing job on my filling, it is not noticeable at all and has not changed my bite or smile. I also needed to get part of my permanent retainer fixed and I appreciated that Dr.So and the receptionists let me know that it would likely be cheaper to get it done at my orthodontist's. I think it says a lot about the quality of healthcare professionals when a healthcare office lets you know that there might be cheaper alternatives for the same work! In the end, I decided to get my retainer fixed by Dr.So and Amanda instead of traveling to get it fixed at my orthodontist's office. My retainer has never felt so unnoticeable, once again I really cannot say how amazing the work they did for me was!

I want to give a huge shoutout to Kacey for the exceptional care she provided to my 7-year-old son,…read morewho has autism. Before the appointment, I spoke with the doctor about modifying one of the procedures to better accommodate my son's needs. She was incredibly understanding and assured me that they could absolutely make that adjustment. Unfortunately, the first hygienist was unable to complete the procedure, and another hygienist made me feel as though the accommodation I was requesting was unreasonable and that I was causing my son unnecessary stress. As his mother, I know my child's needs, triggers, and limitations better than anyone, so those comments felt dismissive and insulting. Thankfully, Kacey stepped in. She had worked with my son before and immediately approached the situation with patience, compassion, and understanding. She took the time to meet him where he was, handled him with such care, and successfully completed the procedure without adding to his anxiety. Most importantly, she treated both my son and me with respect. As a parent of a child with special needs, finding healthcare professionals who are willing to listen, adapt, and provide individualized care means everything. Kacey truly went above and beyond, and I am so grateful for her kindness, professionalism, and willingness to help when we needed it most. She made a difficult situation much easier for both my son and me, and I hope she gets the recognition she deserves. Thank you, Kacey!

I received an appointment reminder text today at 10:30 saying please respond to confirm. I called…read moreat 3:30 pm to confirm the appointment but was told it was already canceled...that morning! This has happened twice now. Don't schedule your appointments for Saturday at West 10th Dental Group. Sometimes the Docs have better plans and blow off your appointments.