I was told that this lodge when I inquired has younger independent residents; however, they offer…read moreassisted living and memory care. Residents look old in their photographs. I don't get it. My dad is looking for a permanent place to live where they will take care of him no matter what. Do they throw him out on the street when he gets older (which everyone does) or in-firmed by poor health? Very insensitive director I spoke with. Unbelievable!

I just recently returned to Australia after visiting over 30 communities around the USA. Being a…read moreCEO of a Seniors Living company in Australia, we embarked on a learning journey of the offerings in America. I can honestly say that The Terraces memory care at Fountaingrove Lodge was easily the best memory care offering I have seen in my travels. Kelsey Irmer was a wonderful host and the team were outstanding. The person centred approach to the care for residents along with the fun filled activities, ensured the best outcomes for their residents. Well done to the the team at Oakmont, Fountaingrove and The Terraces for a world class offering.

If I could give more stars, I would! My husband was recently…read moreenrolled in Primrose Day Club. It has been the most positive experience we've had in the 11 years he has been ill. The staff is always energetic and upbeat. Each member is treated like they are extra special. I just had to express my gratitude. It's nice to see my husband smile again. Thank you, Primrose.

Primrose has the most dedicated, caring staff I have ever seen anywhere - and I've been to over 30…read morefacilities; since I am a vendor (musician) and work full-time last few years performing at over two dozen different locations presently throughout N Ca. The facility is built into fully secured, broad open scenic surroundings that permit comfortable strolling around outdoors. They maintain an amazing activity calendar, with a lot of variety, that includes several different performers throughout each week. When asked for recommendations from family members regarding my observations of the many different locations I spend time in (since there are presently about 6 different memory care facilities right now in my route) I enthusiastically share my impressions of Primrose, and encourage them to explore the organization. Yes, like the other review stated - 5 stars isn't enough.

I have been in business 17 years as a private geriatric care manager and think the public deserves…read moreto know how the owners of this assisted living home conducted business. On Friday, June 14, 2024, I toured Serenity Villa with a client of mine, a potential resident. We were shown two available private rooms and agreed to take one and move in on June 20. On 6/18 12:39 PM Maritza (staff) texted to say the room was no longer available for my client. She said Allie could go into a shared space though. I was on vacation so didn't see this text. On 6/19 at 9:59 AM, I called the owner of Serenity Villa, Aida, who said they chose to phone a person who had toured a couple of months ago to let them know someone expressed interest in the room. Apparently that motivated that old lead to hustle over and put down a deposit. The room was given to that person instead of my client! I expressed to Aida that we were very disappointed to lose the room as the caregiver for the potential resident was leaving the state on 6/22 for a two-month period and we were now in a bind to find a new place with one day's notice. She said, "This is a business." I told her I thought reneging was very unprofessional and unethical. She didn't seem to care. She offered a shared room, but my client has not shared a room since college and said no thank you. I suggested to Aida that perhaps the person they gave the private room to could take the shared room instead for two months, and then after my client left, take the private room. Aida was not interested in this arrangement. I was angry at this switch and commented to Aida that she had not even apologized for the change. She didn't think she needed to since "this is a business" and they can do what they wish. FYI: According to the licensing agency for care homes, Community Care Licensing, this building has five type A citations. An "A" citation "is for the most serious type of violation in which there is an immediate risk to the health, safety of personal rights of those in care."

Don't doubt the people at Serenity Villa are truly miracle workers…read more My father lived there the last two months of his life and benefited greatly from all the kind people, thoughtful and attentive care. It's impossible to put to words the comfort Serenity Villa provided during a tender time. I am eternally grateful for the thoughtful and respectful care of my father. Thank you from the bottom of my heart.

The Vineyard has really improved since the new company and directors took over. The Executive…read moredirector is always answering questions and communicates with families often. Whenever I visit, the residents are happy and are attended to quickly by the staff. The food is really good and the menu is always changing. The new actvities director is helpful and engaging. I am very happy with the new changes and atmosphere.

Do not consider this place. The management team is horrible. No leadership at all for employers and…read moreit shows in care. This place lacks leadership, not enough staff, no activities, no communication. Place smelled of urine, and feces when residents weren't taken care of. Residents were yelling for help and not one helped them. The front desk is vacant a lot or answered the phone. They promised outings for the residents. I've never seen the bus leave its parking spot in months. They currently have no one running the facility, No licensed person running the facility. We supplied them with a list of complaints that no one ever responded to. After 3 months we moved our loved one from their care. Ask a lot of questions, they sell a good product but in the end they don't produce a good product. Hopefully they get it together if not they should shut down.

Over the last few months, I have researched a variety of care/living options for my uncle,…read moreincluding at-home care and senior community living. I was immediately impressed when I researched Springfield Place in Petaluma, CA. The staff went out of their way to answer questions and to provide any help needed before, during, and after the decision-making process of whether or not this was the right location for my uncle. Once he decided that this was where he wanted to be, the staff helped in every way possible to get him moved in and set up in his new home, including personally going to Kaiser's medical offices when we were having trouble getting some of the required forms signed by the doctor. Without their help to navigate Kaiser's medical system, I think we would still be waiting on those forms long after I had to return home on the East Coast. The staff had excellent covid protocols in place that made me feel like my uncle would be as safe as possible. They had a great set of documents to help me organize what was needed to move him in quickly and efficiently. Their facilities staff was helpful in hanging a few pictures that I couldn't manage. The front desk had a welcome sign up for my uncle during his entire first week there. The other residents made a point to come introduce themselves and to say hello. There was a notable mix of residents who were at various stages of care and mobility, and they were often out in the common areas talking and socializing with each other. There was a guest room that I was able to use for a couple of days to help make the transition a bit easier. The food was surprisingly good, and I'm rather picky. I was expecting cafeteria level food and was delighted to find that the food was restaurant quality....and better than a few restaurants that I went to during my stay. They have a variety of rooms layouts available, all at different costs. We went with a large studio with a large den, and we used the den as a bedroom. This apartment that we chose doesn't have a window in the bedroom/den, but it does have two large French doors that open into the living space making it feel bigger and brighter. We were able to fit a lot more furniture and "stuff" than I had imagined due to the extra closets by the bathroom. I know a lot of people are concerned about the costs of senior care facilities, but at Springfield Place we got the apartment, the assistance of the facilities team, the nursing staff, laundry assistance for towels and sheets, the front desk staff, three meals per day, heating, electricity, and community activities all within the price of the monthly payment. When you add all of that up and then add on top of it the fact that you know that your loved one is not alone and that there is someone always around to make sure they are okay.... the price seems more than reasonable. The price does increase a little depending upon the level of care that your loved one needs, but even that seems reasonable, especially after seeing how well the staff cares for those who need additional levels of care. All in all, I am very happy with the experience and am really glad that we found Springfield Place. Plus, as my uncle says "It's close to the golf course!"

A very special place, a small community that really embodies the heart of Petaluma! Lovely walking…read morepaths and gardens. You can see the genuine pride in every employees smile, everyone loves this place!

My 90 year old mother has been a resident for the past five years. She considers the community and…read morestaff as family, supportive and kind. My siblings and I looked at several options and we're delighted with our decision.

My 96 year old father is not as verbal or expressive as he used to be, but he recently made a point…read moreto tell me that he was "very satisfied" with his new home at Creekwood and was "very happy with the care." He had been quite resistant to moving from his independent living facility in the south bay, but it was clear he was not getting the care he needed there, even though we were paying for extra services. After an illness and 10 day hospital stay, we knew he couldn't go back there and are delighted and grateful that Creekwood had an opening. They were flexible about his recovery needs and the transition went very smoothly. He is very content and calm and is actually showing signs of cognitive improvement now that he has all of his needs met at Creekwood. The facility is always clean, and the kind staff is wonderful! Everything is included in the monthly rate: help with showering, dressing, shaving, bathroom help, medication administration, incontinence supplies, so you don't have to piecemeal individual service costs, which makes things so much easier. The best part is I have the utmost confidence that all of his needs are being met and he truly feels at home now.

Asha is a caregiver at Muir Woods, she is very caring and attentive, she brings a calming presence…read moreto all those she cares for. She's always pleasant and communicates easily about my loved one.

My husband has been a resident at Muir Woods Memory Care for almost a year now. The care he…read morereceives is better than I could have imagined. Staff members Jon, Lo, Lea, Asha, Cat, Lupe, Melinda, Lisa and many others are caring and respectful of his needs and those of all the residents. Administrative staff is always available to help as well. I visit a lot and the vibe at this facility is loving and kind. Families feel welcome and there is a great sense of community. My husband is safe, comfortable and content which makes me feel I made the right decision for him to live here. Mary O'Loughlin

A friend of mine suffering from Alzheimer's resided here. They tended to his particular needs, and…read moremade sure he was safe. They tried to make his life as neighborly as possible. The manager at the time was a very friendly, helpful man whom I don't think is there anymore. The initial review does bring up legitimate concerns about housekeepers&dietary aides doing work outside their sphere of training. While I did witness that a few times, most of the time, they simply made sure my friend was clothed, fed, and had a clean environment. He was able to live as independently as he could, until his Alzheimer's was so debilitating he was moved to another facility in Arizona. Aegis is clean&appealing. They have a friendly, personable, attentive staff. While it has its shortcomings (all facilities do), the positives outweigh the negatives. The parking lot is kind of small, but one can park on side streets. Very pleasant.

I'm not really sure how to write a coherent review of Aegis to properly explain the excellent care…read morethat my In-laws received in the past year as residents, so I am just going to try & explain the timeline of the last month. In mid-January, my Mother-In-Law notices that my Father-In-Law is looking kind of run down. Although she wants him to go to the doctor for a check up, he stubbornly refuses. He finally agrees to make an appointment when Paul Oseso, the Aegis General manager, offers to personally drive him & my Mother-In-Law to the doctor's office. The GP takes one look at my Father-In-Law and tells him that he needs to go to the Emergency Room. Paul puts my Father-In-Law into a wheelchair and pushes him across the hospital parking lot to the ER. While waiting for treatment in the ER, my Father-In-Law has a heart attack. Paul waits for hours in the ER with my Mother-In-Law, while my Father-In-Law goes through surgery. The surgery is unsuccessful. The doctors tell our family that my Father-In-Law needs hospice care. The recommended hospice facility would separate my Father-In-Law from my healthy Mother-In-Law. This is a terrible solution to everyone. Luckily, Paul & the staff at Aegis are able to rearrange my in-law's apartment so he can receive hospice care in his own home with his wife at his side. My In-laws return to their Aegis apartment to discover a gorgeous flower arrangement & a card signed by the entire Aegis staff is waiting for them. Did I mention that I married into a gigantic Catholic family? At this point in this story, double digit numbers of family descend upon Aegis to spend time with my Father-In-Law during his final days. The Aegis staff not only check on my in-laws, but they also check in on the entire extended family. Constantly. They surprise us a wine & cheese plate when we can't make it out for dinner. They brew extra pots of coffee because they know none of us are sleeping well. They invite us to their Super Bowl party. THEY COME IN ON THEIR BREAKS & DAYS OFF just to visit. My Father-In-Law passed away on Saturday evening. My Mother-In-Law asked that we call Paul to tell him. The call interrupted Paul's dinner, at his home, on his day off. Paul immediately came over to sit with us while we waited for the hospice nurse to pronounce my Father-In-Law & for the funeral home to pick up his body. Paul Oseso has a background in hotel management & it shows up not just in how he presents himself, but how the entire staff behaves. They are, to a person, incredibly pleasant in that way that employees at 4 star hotels only display a sunny demeanor even when faced with the crabbiest guest. Up until the last month, I just chalked this behavior up to good training & professionalism. But, so much of the care my family received cannot be chalked up to people just doing their job. My Father-In-Law's last days were the best they could have been because the staff at Aegis went beyond the call of duty in so many ways, big & small. Right now, as I write this, the Aegis staff is helping my Mother-In-Law adjust to single life after over 60 years of marriage. This has been the worst month of her life. So, I am very grateful that she is surrounded by people who treat her not as an important client, or needy patient, but as a friend.