Horrible customer service, I was given a car that I couldn't even lock the doors in. We traveled out of state and had to worry about the car being broken into the whole trip. The car needed service and to top it off they charged me an extra day for drop the key in the drop box 10 minutes late. Maybe if I didn't have to make sure I could find a safe location to park everywhere I went because my doors didn't lock I would've make it 10 minutes early. Service sucks and so does the "new policy" don't waste your money here. read more

This place a vrap show.. people are so rude and they make you feel like crap for even needing a car.... Definitely don't recommend this place.. read more

Again I appreciate that enterprise has cars when its competition does not. However, I do wish the checkout was simpler and the cars were more well maintained. My car was a little disgusting. Cleaning and detailing left much to be desired. The friendly agent offered to "wipe it out" but it needed much more than that. In addition to the wait to have them walk me out to it, try to sell me coverage, question my insurance, explain the policy and collect my payment, I had no time to wait for her to go get a towel and wipe at some of the build up. I will need to clear the smeared windshield if I have to drive with glare. Very disappointing. I only rent from them when others are not available. They are a bit more expensive as well. Looks like I need a new back up plan. read more

Enterprise Rent-A-Car - Dirty windshield - Car Rental Near Me - Acworth, Georgia

Hands down. Hannah has made this location the absolute best in the area. I have found better deals on rentals but I would rather spend a few more dollars and get amazing customer service. Hannah and her team really care about their customers. They remember names and events that you have to attend and even though she may be having a bad day, you would never know because she's always smiling!! I really appreciate the dedication they all put in. She had been at this location as a manager for 6 months and I will tell you, she has made a huge impact. You should definitely check out this location.. read more

I live close and have rented a few times lately. The young people in the office are always super pleasant and helpful. It's always been a good experience. It's clean inside and is quick to pick up and drop off. read more

On 3/20/23 While driving my GF's Car on Interstate 75 in Acworth the Car broke down it was approximately 4:15 pm, I immediately started trying to get an Uber, Ubers have a hard time finding you on the highway and this was the case that day. Next I called Enterprise Rent a Car where my GF and I had been good customers for about as long as the business has been open, I knew they close at 5pm and wanted to let them know I would be there ASAP, and to PLEASE wait for me. Chi the Manager was manning the phone, she would answer, blurt out can you hold? then put me on hold before I could even say anything, so after several calls, and being on hold for what seemed an eternity as time was ticking away, on the 4th call as soon as Chi answered I yelled " Do not put me on hold. " This got us off to a terrible, terrible, interaction where Miss Chi told me she would not wait for me, they closed at 5, I ended up getting there at about 4:55 after making the Uber Driver speed, run a red light, and promising him a very BIG tip for putting up with me. At this point Miss Chi used my desperate situation to Rent me a 4x4 most expensive gas guzzling vehicle they had, give me inaccurate information, and just totally treat me like someone she could care less about trying to help,no caring about my customer loyalty one bit. Realizing Miss Chi who is about in her early 20's with has ZERO customer service skills it made me question how she would ever be in a management position so I decided to investigate how she could of possibly be the Manager, turns out Enterprise has had a lawsuit from employees claiming they don't promote minorities. This has to be a big reason how Chi was ever offered a Manager position. It has been 6-7 weeks since this experience's happened I could go on about her lack of even job skills, let alone management skills, but I didn't want to make this post at all, but now it's time to rent another car, it turns out that Avis is about a 1/4 mile from Enterprise, and is $70 cheaper for a weekly rental that I am looking for. Being a loyal customer of Enterprise I would have never known this if it weren't for Miss Chi. She seems like she hates her job, and people. But I wish her well in her unearned position. Affirmative action gone wrong!! read more

This review is late in coming. This place has once again the best rental car place I ever have used. Since Ashley had taken over, the whole atmosphere has changed. This is the Best staff ever! True pros!!!! read more

My car was getting repaired in the shop a couple of weeks ago, so I called to ask for rates from enterprise they quoted me $68 a day. Upon looking over everything they hand me a little tablet that I'm supposed to sign agreeing to their terms that was all verbal I couldn't see in the sun the little tablet they were having me sign right next to the car before driving off. After receiving my credit card statement, it shows I was charged $101 a day for their baseball car. I was lied to and cheated out of my money! Not to mention the car reeks of cigarette smoke, and had filthy stains all over the cloth seats. I don't know what has happened to this place but they are definitely falling apart! read more

I always have an outstanding experience dealing with the team at this location. I rent a few times a year. 5 stars every time!!

Poor customer service is the best I can say. At times, there was no one in the office to assist customers and phone was continually ringing. This is not a good location for enterprise. No one seems to be in control. read more

This location is my go-to for vehicle rentals. The professional nature with which they handle all customers and go about their work is impeccable. Being a regular customer here, I've seen them extremely busy at times, and observe them handle the pressure with poise. Their team has displayed a strong 'togetherness' uncommon these days in our rush world. I'm beginning to feel like family whenever I get picked up by staff to get a rental. This location is a stellar example of what service should be! Thanks gang! read more

My experience had both good and bad when my car was in the shop from an accident.. Positive: Agent was friendly, made pickup a bre I got a really nice hybrid that I wanted to try Negatives: There was a mixup and my car was repaired prior to when I was told it would be ready, I spoke to someone at Enterprise and told them I couldn't make it back before the day my car should have been done. I was assured everything would be okay with the insurance only to find out at return that this wasn't the case. I went through a lot of hoop jumping between agents and "managers" only offering that they don't know who would have told me that, only the insurance company could confirm that. I got so fed up I called corporate and almost immediately I had. message from the real manager over there telling me they were going to take care of it. End result I was happy but I'm easily aggitated and don't like dealing with nonsense. I found my next car though (on the bright side). read more

I've been renting from this location for over 20 years and have never had an experience that was less than stellar. Those working at this location have always been exceptionally helpful and friendly and recognize me by name. Even on days when they are especially busy, they've still made my experience a pleasant one. The vehicles are clean and ready to go when I arrive and I have always been offered several options of cars in the category I had rented. I would recommend this location to to anyone needing a rental car. read more

The service you receive at this location is extraordinary. Yet they make you feel at home. The timely manner that they get you registered and in your rental car is amazing. Maribeth and her staff goes above and beyond to ensure that you are 100 % satisfied every visit. If not they demand to know why and what can they do right then to correct at that time. They will go the extra mile each and every time. They give you the at home feeling of customer service. I really appreciate each and every time Malcolm Megan and David has taken great care of me. Maribeth has taken extra care to ensure I get car I want or one better. I love this location and the two drivers as well. They are always on time to pick me up or drop me off. This entire staff gets 110% from me and my family. Merry Christmas Acworth Enterprise Mrs. Thomas read more

Perfect! Loved my upgrade. They got me in a car and to work with time to spare and I was able to leave it at the body shop when my car was finished. read more

Great service, a fantastic team of folks going the extra mile (no pun) for their customers! Azhane, Darion, and Antoinette deserve extra kudos for either helping with the reservation, giving advice on how to save money, applying our upgrade to an incredible vehicle and quickly fixing the correct amount on my bill. A company that has a staff as professional yet extremely personable like this Acworth location will receive all my future business and I'll be recommending them to all my family and friends! Thank you, Enterprise! read more

Always have a good experience at this location. The new crew are doing a great job. They provide excellent customer service with a smile even when they are getting hammered with customers. Typically give you a choice of automobiles if more than one are available. This past Saturday, Brandon and Lindsay were efficiently handling a large room of customers while putting out fires on the phone also. Well done. read more

I received stellar service at this location. The entire team was accomodating, proactive, very responsive and anticipated what I would need in preparation for my rental. They called in advance to confirm the car needed, for what dates and time. Upon arrival, the class of car I reserved was not available, but they had planned to provide me with an upgrade in its place. I was in and out in a matter of minutes. I love this location and would rent from them in a heartbeat! read more

I own an electric car - which means when I have an out of town wedding, etc. to go to - I rely on Enterprise. These guys are awesome to work with! read more

A big shout out to Azhane C. and Kennedy S . for there professionalism, courtesy, friendliness and going above and beyond the call of duty not just for me , but, for the many other customers at a very busy time, answering and handling all questions each customer had, but, also answering the phones, truly multi tasking at its finest. Great job ladies and thank you. read more

I reserved a compact car for the weekend (Fri - Mon). When I arrived to pick up the car, the guy who assisted me was nice, however, that's about the only positive. The car that I was given was a Nissan Sentra. It was incredibly filthy. There were stains everywhere! It was filthy on both the inside and outside, including inside the trunk!!! The vehicle obviously had not been well taken care of and had dents and scratches all over, a chip in the windshield, and even the rubber stripping around the doors and widows was damaged and hanging out. I cannot believe that they could in good conscience rent a vehicle this gross and damaged to a paying customer. When I asked for a different car because obviously this vehicle, not only had been damaged, but had not been cleaned or washed in gosh knows how long, I was told that I would have to pay more out of pocket for another vehicle because that was the only compact car that they had on the lot. That is absolutely ridiculous. I ended up renting the vehicle because my personal vehicle had recently broken down and I needed something to get around for a few days and did not want to pay extra money for a different car. I will not be renting from here again. read more

They offered great service, fair pricing. I would recommend them to anyone who needs a car. Very accommodating.

picked me up and provided me the rental as expected, very courteous. Slim pickings on selection though at the time, that may have been due to the holiday though. will use their services in the future again I'm sure. read more

By far one of the best rental car companies outside of National I have ever used. Under the guidance of the location manager, Marybeth, the team of employees are outstanding. They are prompt at picking you up at your home or business for business travelers and have a great selection of vehicles. The vehicles are always clean and well kept. I wouldn't pass up the opportunity to rent from this location. read more

While the staff is friendly...the system must be flawed. I made a reservaion earlier in the day for anything that would be available first thing in the morning. I received a call at 6:30 tonight saying they had NO cars available on ANY of their lots for pick-up first thing in the morning. They did ask if I could push back the reservation, but given that I am on a tight schedule that would not work. Had I just been told upfront I could have made other arrangements. I quesion the logic of conacting someone after business hours to tell them they are out of luck. I have been a good and faithful customer of Enterprise for the last 15 years.....but one call says it all and now I'm no longer a customer....period!!!!! read more

I scheduled a compact rental onilne for 04/24/2015, once I arrived to do a noon pick up, they didn't have a compact car ready for me, but I was upgraded a to full. I was pleased with the accommodation. However, while on the highway and began exeriencing a tremble and shakes from the car, after the arrival to my destination, I noticed that most of the tires were bald with no tread. I called the Acworth office and spoke with Joey and explained everything, he just said 'they would look at it." but nothing was offered to me for the uncomfortable driving experience . read more

Currently writing this from the bank at 4 am, why am I at the bank at 4 am? Because I decided to go and put money on my debit card so I could simply pay my fee at 2 am but I had to go back when I saw they charged me already and over drafted my account. I specifically asked if the card they just needed to be "on file" to hold a "pending charge" would be charged before the date I returned the car to Enterprise. The salesman assured me that although he was the second person I talked to who didn't actually regularly work there, that any card I gave him wouldn't be charged until I brought the car in and could pay with a credit card or some specialized check. This is my second bad enterprise experience and it has made having to rent a car after mine was involved in an accident way more stressful than it should be. First I can't get a car, then I get lied to. Literally paying for nothing at this point, next time I'm gunna try hertz. Wouldn't recommend trying to deal with this company if you are stressed out already. John, not sure who you are with but after I called on a completely unrelated car matter, I was called back about 10 minutes later and asked how I liked my experience. When I didn't bite I was confronted and told "let me explain to you" in terms of the way their credit cards work. I know how credit cards work so it was a very short talk. So obviously the local enterprise has my information and is aware. read more

Good service but I don't know why you give 2 sets of keys and there both connected. So if you lose the key to the auto you lose both sets. In addition the keys are bulky and putting them in my pocket was a pain. If you want to give 2 sets then we need to be able to separate them. read more

I rent from this location often and from reservation to drop off, a professional experience, nice vehicles too! They have my keys ready for me when I arrive so that I am in and out! I would highly recommend this Enterprise location to anyone!! read more

I always rent from Enterprise because the prices are competitive, the choice of cars are excellent, the quality of the cars are excellent and their customer service is attentive and timely. I also like the fact they will pick you up or drop you off if needed. read more

I rent from so many locations including airports but this is my absolute favorite location. Maribeth is amazing and her staff is second to none. They are always friendly, on time and very flexible with some of my requests. From the gentlemen who pick me up to putting me in the car, they are absolutely a breath of fresh air. I have rented from them so long that we are practically family even when the staff changes. Of all the locations in my area and nationwide, the best hands down. read more