I've not had the best of luck accident wise with my current car. It's been in the shop two times…read moreover the past year. I had to rent a car for each of these instances so I came to this Avis location both times. The Cumberland Mall/Sears location is kind of hidden and not many people don't know that it's there. It's a great location because you are in and out fairly quickly. For my visit rental, I reserved a compact car and ended up with a full size because they didn't have any compacts in the inventory. I had the car for a week. I reserved a compact car for the second rental thinking maybe I'd get a full size again. Well, they appear to have acquired a compact car to add to their fleet. I ended up with a Mazda 2. I started off renting the vehicle for one week because I wasn't sure how long my car would be in the shop. Two extensions later, my car was finally fully repaired. I simply called the main number to extend the rental both times. I was quoted a final rate over the phone, but the location ended up charging me a lower rate since I had the vehicle for two full weeks. Yay for voluntarily saving me money!

Absolute worst rental car experience. I am a regular business traveler and user of Avis as an Avis…read morePreferred member for 6 years now. Same guy checked me in and out. Upon return I arrived 20 minutes before I needed to return my vehicle and then proceeded to wait over 30 minutes at the counter. I shouted to see if anyone was in the back, called Avis national, Avis customer service, the location's phone number, the manager's phone number (which was just the generic line again), and emailed the manager. The guy then pops out from the back closet all of a sudden without any apology and says "it happens". Still never admitted fault. Don't rent from this location and absolute screw from Avis today on New Year's Eve.

Please promote Ty or at least give her a raise. I was in two separate times today and the things…read moreshe had encountered and had to deal with both times was crazy.... She's a super hero. She handled my rental process so smooth and quickly.

I had a very disappointing experience with Enterprise Rent-A-Car while using a rental covered by…read moreState Farm after my accident. The rental was supposed to be paid for by State Farm, yet on the same day the vehicle was due back before close of business, my bank card was charged $396 for a rental deposit/authorization without proper my permission.. Also, a prior transaction charge for $79.00 without my authorization.. I worked with an employee named Crystal, and 1 am very unhappy with how the situation was handled. The charge caused unnecessary stress and confusion during an already difficult situation. I believe customers should be clearly informed about any pending charges or authorizations before charges are processed. I strongly encourage others to carefully monitor their bank accounts and review all rental agreements and deposit policies before leaving the location.

This location disappoints every time ! They never have any vehicles, the vehicles are never cleaned…read moreto its full potential. Also, the customer service is even more disappointing. Everyone appears to have an attitude extremely not empathetic to the fact that not having fleet is highly frustrating for a customer. What I always think would be convenient considering I live close, is always an extreme waste of time.

They took my money and didn't have a car for me. Sent me to the airport. They tried to charge me…read more$500 more. Absolutely horrible.

Colin, the manager, is awesome! He is very professional and wants customers to be happy. I will…read moredefinitely rent from this location/company in the future.

Shout out to Jamier, a Kennesaw Student interning that took care of my account today. Professional…read moreand great service which was much appreciated today.

Not going lie, location is very suspect and I was disappointed they did not have the Hybrid Camry I…read moreallegedly reserved. However, kudos to the you g man working this location all by himself. Answering phones, dealing with customers walking in and on the phone. Promote that young man! Edit to add his name Jon

This is for the Hertz Uber office. The most ghetto and unprofessional individuals EVER. Apparently…read moreBrandon is not there any longer. He provided decent service. These women that work there now are the ABSOLUTE WORST and give no effort to being professional or courteous. They will shout at you that they have no cars available and that you need to sit, wait and be quiet. They will answer questions RUDELY. They treat customers as low class citizens. Would give a zero rating if possible.

Beware!! Desk Agents will misrepresent add on insurance as for your rental duration @$69.99 and not…read moreclarify that it is 'Per Day' and then have you sign the rental contract locking you into the 'Per Day' charge. You then call customer service after being presented with the bill and they will not change the charges to reflect what you were told at the counter. Hertz is running a CON @ the Counter! I will never use them again and have always been happy with using them in the past but NOT ANY MORE

My sincere thanks goes out to Thomas for accommodating me during the five months I was in Atlanta…read more After calling around for various rates from other companies, a co-worker referred Thomas to me. He gave me a great deal on the rental of a sedan even though I wanted an SUV. But Thomas promised to let me know when he had an available SUV and he did. So he swapped the sedan out for the SUV and gave me another great deal. He was always nice and professional with me at all times in addition to answering any of my concerns. I highly recommend XPress Car Rental as the most reasonable place for your car rental needs.

Got Nissan Versa 2018 car for regular price. They charged me $50 for cleaning fee without prior…read moreinforming. If they informed, I may clean my self and save that. It was not communicated before the lease and its not make sense to me.

I wouldn't recommend anyone rent from this location. They are unhelpful, fraudulent, and greedy. I…read morewas charged for a class higher than the car that I received and I was charged for fuel even though I returned the car on fuel. The close out receipt even showed that the car was returned with a full tank. This was my worst car rental experience ever.

Reserved a vehicle and drove an extra hour to get it for them to not have the vehicle.read more