We had a reservation, drove 30 mins through traffic to be met by INDEPENDENT OPERATOR Warnyene…read moreMcKoy with nothing but rudeness, lack of regard, lack of respect and extreme lack of customer service. I called to get the corporate number and her whole tone was uncooth. She says no matter what she will still be in business. I hope she thrives because I love my people, but I will not support this thrifty/ dollar rental car franchise. If I could have reviewed this business with zero stars I would have. Worst rental car experience ever. To the owner: I would suggest, you are kinder, or at least understand the basics of customer service. I understand you do not care , as you told my husband.

Love me some Ms. Warnyene McKoy!…read more I've rented from this location nearly a dozen times over the past five years and will continue to do so because of the excellent service I always get! It may be a national car rental company, but it feels like a small family business. I appreciate the little touches and extra effort that go into treating me like I'm someone special! Mine and my wife's cars are not very old (2018 & 2017), but I hate putting miles on them, so I prefer to rent when doing road trips with the family! I've appreciated the great vehicles I've been provided and the upgrades when my requested vehicle size wasn't available. My most recent vehicle rental was a Kia Forte. What a great and fun to drive car with only 1,000 miles on the odometer! Plenty big enough for me and my wife to have a romantic weekend getaway to Asheville as well as AMAZING gas mileage! That's how I justify renting cars. If the gas mileage of a rental will save me a tankful or more verses driving my own vehicle + wear and tear of my own tires & brakes... then it's worth it. That 's why I always rent smaller, fuel efficient vehicles. PLUS, I tend to stress over my vehicle getting dings and dents and I'm less likely to want to drive off the beaten path in my own vehicle. Not to mention I'm always, always conscious of mileage. Renting a car frees me from ME!!! FINAL THOUGHTS To be totally honest, I haven't written a review before now because I wanted to keep this place a secret from the masses. But Ms. Warnyene and her son deserve my highest rating for a half decade of outstanding customer satisfaction. They are by no means perfect all the time, but strive to get it as close to 100% as they can! HIGHLY RECOMMENDED! PRO TIP - If your car is not delivered to you clean, just let Ms. Warnyene know. She'll slap her son into making it right since he can tend to miss little details from time to time :-) 2018/79

Car had obviously been in a wreck. It was a burgundy kia, the stearing wheel had been replaced at…read moresome point due to airbag going off from a front end collision at some point. The passenger front blinker didn't work. The high beams didn't work, and the low beams were projecting 7 feet out in front of the car. The hub on the passenger rear was screaming most of the time. It was 100% a car that shouldn't be rented to people. Now here is the big kicker. I came to this company because enterprise has over booked and did not have a car for me. This seemed like an easy solution to me needing a car for the weekend. I originally rented the car from Friday to Monday and had to extend it to Tuesday. I had to cashapp them the money witch was no problem, this is a cash rental place anyway. The lady comes out to inspect the car and everything goes over smoothly. We walk back into the office to get my deposit and she takes a gasp and says well you took it out of state so that's another $107 and you were told that when you rented the car. I was not told this at all because I could have just went to the airport and got a car cheaper at that point and I wouldn't of rented from them. This total this POS car cost me 481.50 for 4 days. They are running a shady business here. I will be reaching out to the BBB about this, and I'll never recommend them to anyone. She gave me my $43 after she took $107 out of my deposit and locked the door when I walked out. If that doesn't sound like someone who knows they are screwing people over I don't know what does. Scam artists!

What a pleasure to rent from ATL Cash Rentals! I walked in with rather low expectations given my…read moretendency to go with big-name rental companies but I can happily say that I walked (drove out) out very pleased! The employees are so professional and courteous (and understanding). All of the questions we had were answered with ease and professionalism. Great selection of cars, too! No issues whatsoever. I can honestly recommend Atlanta Cash Rentals to anyone looking to rent a car in a pinch or really under any circumstances.

Always have a great experience renting cars from this place. They have a decent selection of cars,…read morethe employees are helpful, you can use a debit card with a credit card logo with no hassles, and I get rides back and forth to my house since I am not too far away. The rental prices are also reasonable. Triangle is in my top 3, along with Enterprise & Avis. Thrifty gets an honorable mention. There, now you have 4 good ones to chose from if you're looking to rent a car. UPDATE 3/5/15 - This business has been changed to Enterprise.

From reservation through drop off, a professional experience. When I picked up the front desk was…read moredealing with a unhappy client who was being quite unreasonable. The Triangle employee handled it excellently. The price/value was outstanding and the vehicle itself was excellent. Very happy all around.

Not sure if Enterprise took this location over completely or if Alamo still does some business out…read moreof here, but when I rented a car here several weeks back we were dealing with Enterprise only. So, that is what business my review is based on. In any case, we received professional and courteous service from one of the female employees there. Everything was handled outside for our safety and the safety of the other employees, due to COVID-19 of course. I believe it was a slightly older Nissan Sentra base model that we got. There was no lane assist and the rental agent offered to upgrade me, but I declined as I just wanted to stick with the price we settled on. Despite the slightly unsettling warning signal that came on about checking the oil and needing maintenance from day one, nothing bad occurred with the car or any service received from pick up to drop off. We were satisfied with everything. I think I do prefer lane assist if available I've learned, especially on the busy expressways, but we managed without it. I would rent from this location again if needed.

Im so Glad I found this car rental Place. We were here…read morevisiting a family member and we needed a car to rent... after looking a looking for an 7 passenger auto, finally found this Place. They gave me a 7 car passenger like new car, I thought it would be like an old car for the price but don't think bad after your sure... We paid 170$ including Taxes for 2 days, got it 11am n returned around 10pm at next day. The return time was at 6 pm,( they close at 6pm) so I called how much would be if i go after that time,(6pm)for my surprise the girl told me that as long as the keys are there for the next day in the morning at time they open, it wouldn't be an extra charge for return , so i retuned the car at 10pm that night. So I did. Tip.. say u want to return car at 6pm or 6:30pm..when making your reservations. if u are running late, just call in the afternoon that day u will return and say how much is for late return ...n hopefully they tell u this like me.. I will definitely comeback to this place.

I rented a car for 3 days at a cost $178 which included insurance coverage. My trip took longer…read morethan expected so I called and extend my rental for 3 additional days. They charged me $292 which brought my total to $470 for 6 days. Then they said if I brought the car back and re-rented it I would only be charged $178. Which does not make sense

This review is not for this location specifically. This review is for Dollar the company. there is…read moreabsolutely a complete absence of any sort of customer service. Pray that you have no problems because if you do, they will not help you. To add, I received very rude responses that were highly unprofessional, and even after being proactive and diligent reporting issues with a vehicle that was allocated to me. Only one representative was helpful in the very beginning who told me she notated my account and that after my rental was over that I would be compensated for a defective vehicle. I spoke to another representative who confirmed that they saw the notation and had instructed me to report this onto the website and also guaranteed compensation. After doing so, I waited over a week to get a response, saying that they were not going to assist and that there was no notation. It's highly convenient that they make it so that there is nowhere for you to call and no one for you to speak to. I am escalating this matter to another email address and hoping that there is a resolution, but I am also reporting this whole interaction and contacting my credit card provider to make sure that they also have eyes on the situation. Renter beware.

TAKE THE ADVICE FROM THE OTHER REVIEWS and don't do it!!! This location is horrible. Their customer…read moreservice is anything but professional and the men there love to yell at you and treat you with disrespect. My mom went to pick up a car and called to let them know she was going to be half an hour late. When we got there, the car she was supposed to pick up was just starting to get cleaned. We waited over 20 minutes for them to finish and when it came time to do the inspection, the guy who was cleaning the car was yelling at my mom imand insisting that he fill out the paper for her. Horrible service with employees that don't want to be there. Go with another rental agency instead that is professional and hires willing employees.

DO NOT DO IT! Do not use this business to rent a car. They are a BIG SCAM. Read reviews of a very…read moreopposing views no in between its either 5 or zero. That's says alot about a business. People who had a good experience with them actually just got lucky probably the people had a good day when they rented but most of these people who had a bad experience is real. They don't honor reservations and SCAM you by telling you to pay a $500 deposit?! Seriously? Are we renting a Ferrari here, no! Rude costumer service unprofessional and just completely disrespectful. Do not do business with them. Go somewhere else. Or get scammed. Dont waste your time.

every time I rent a car at the Atlanta airport, james is rude no help. I come two Atlanta every…read moremonth hate when I arrive late because he is always working don't like dealing with him. we have had issues before, & about to stop renting cars with national because of him.

I guess I need to be a voice for good. I have been renting from National for 30 years. I've never…read morehad a problem and have had the best of luck with all my rentals. The ease of checking out at an airport can't be beat but this is about this location. I have been very pleased with the management every time I have walked in the door. Courteous and friendly to beat the band. Auto was ready every time. I run a small business that lives and dies by reviews and when I see no one sticking up for a location that may have had some problems but overall is a good place it makes my heart break. I know that the majority of customers are happy here, they just haven't spoken up.

I'd like to update my review to reflect my recent experience…read more When I returned the vehicle, I informed the representative that there was a strong smell of smoke and that the vehicle had not been properly cleaned. He acknowledged the issue and offered a one-day refund from my weekend reservation. I appreciated the proactive resolution--it went a long way in addressing the concerns I had. Thank you again.

Oh, how I wish I could give no stars, but this app won't let me be great -- my horrible experience…read morewith Enterprise was to be expected, nevertheless. I have rented cars from this company for over 10 years and have noticed an evident decline in both the company and its value. Just when I thought it was limited to specific locations, I realized it's the whole company. I want to share my frustrating experience that happened right before Thanksgiving. On August 30, 2025, I reserved a full-size SUV for my trip at this location. A month before the trip, I checked to make sure my reservation was still valid, and nothing had changed. However, when I checked the app, I saw that it had somehow cancelled my first reservation. I then resubmitted my reservation, downsizing the vehicle and changing the pickup date to the day before Thanksgiving instead of that Tuesday. Fast forward to the day of my scheduled pickup date (11/26/2025). I spoke with Daisy at approximately 8:11am regarding my rental and informed them I would be running late. After providing my name, she told me that the staff at the location attempted to contact me on 11/24/2025 regarding my reservation due to vehicle availability. I informed her that I had not received any calls regarding my reservation and that this was a significant inconvenience on their part, given that my reservation was booked months in advance. Daisy advised that she would look for rentals at other locations, keeping me on line for 5-10 minutes while she checked with different branches. Which I knew would be impossible given the fact that Thanksgiving was approaching. She then informed me that cars would be arriving at approximately 2pm, which I told her that I was supposed to be on the road no later than 12pm, and this was really inconveniencing my family and me. After asking about compensation for the inconvenience, she responded with a terrible attitude, as if she didn't understand or didn't care to understand what I meant. I then asked for the corporate number and hung up immediately. Let's just say corporate is NO BETTER after contacting escalations THREE or FOUR times and informing them of the issue. I never received a call back. I was told they would try to locate a vehicle, but it was just swept under the rug, almost sabotaging my trip. Disgusting! I will NEVER do any business with this company moving forward. Word of advice, go ANYWHERE ELSE BUT ENTERPRISE, you're better off using your uncle's Buick!