Not sure if Enterprise took this location over completely or if Alamo still does some business out…read moreof here, but when I rented a car here several weeks back we were dealing with Enterprise only. So, that is what business my review is based on. In any case, we received professional and courteous service from one of the female employees there. Everything was handled outside for our safety and the safety of the other employees, due to COVID-19 of course. I believe it was a slightly older Nissan Sentra base model that we got. There was no lane assist and the rental agent offered to upgrade me, but I declined as I just wanted to stick with the price we settled on. Despite the slightly unsettling warning signal that came on about checking the oil and needing maintenance from day one, nothing bad occurred with the car or any service received from pick up to drop off. We were satisfied with everything. I think I do prefer lane assist if available I've learned, especially on the busy expressways, but we managed without it. I would rent from this location again if needed.

Im so Glad I found this car rental Place. We were here…read morevisiting a family member and we needed a car to rent... after looking a looking for an 7 passenger auto, finally found this Place. They gave me a 7 car passenger like new car, I thought it would be like an old car for the price but don't think bad after your sure... We paid 170$ including Taxes for 2 days, got it 11am n returned around 10pm at next day. The return time was at 6 pm,( they close at 6pm) so I called how much would be if i go after that time,(6pm)for my surprise the girl told me that as long as the keys are there for the next day in the morning at time they open, it wouldn't be an extra charge for return , so i retuned the car at 10pm that night. So I did. Tip.. say u want to return car at 6pm or 6:30pm..when making your reservations. if u are running late, just call in the afternoon that day u will return and say how much is for late return ...n hopefully they tell u this like me.. I will definitely comeback to this place.

We had a reservation, drove 30 mins through traffic to be met by INDEPENDENT OPERATOR Warnyene…read moreMcKoy with nothing but rudeness, lack of regard, lack of respect and extreme lack of customer service. I called to get the corporate number and her whole tone was uncooth. She says no matter what she will still be in business. I hope she thrives because I love my people, but I will not support this thrifty/ dollar rental car franchise. If I could have reviewed this business with zero stars I would have. Worst rental car experience ever. To the owner: I would suggest, you are kinder, or at least understand the basics of customer service. I understand you do not care , as you told my husband.

Love me some Ms. Warnyene McKoy!…read more I've rented from this location nearly a dozen times over the past five years and will continue to do so because of the excellent service I always get! It may be a national car rental company, but it feels like a small family business. I appreciate the little touches and extra effort that go into treating me like I'm someone special! Mine and my wife's cars are not very old (2018 & 2017), but I hate putting miles on them, so I prefer to rent when doing road trips with the family! I've appreciated the great vehicles I've been provided and the upgrades when my requested vehicle size wasn't available. My most recent vehicle rental was a Kia Forte. What a great and fun to drive car with only 1,000 miles on the odometer! Plenty big enough for me and my wife to have a romantic weekend getaway to Asheville as well as AMAZING gas mileage! That's how I justify renting cars. If the gas mileage of a rental will save me a tankful or more verses driving my own vehicle + wear and tear of my own tires & brakes... then it's worth it. That 's why I always rent smaller, fuel efficient vehicles. PLUS, I tend to stress over my vehicle getting dings and dents and I'm less likely to want to drive off the beaten path in my own vehicle. Not to mention I'm always, always conscious of mileage. Renting a car frees me from ME!!! FINAL THOUGHTS To be totally honest, I haven't written a review before now because I wanted to keep this place a secret from the masses. But Ms. Warnyene and her son deserve my highest rating for a half decade of outstanding customer satisfaction. They are by no means perfect all the time, but strive to get it as close to 100% as they can! HIGHLY RECOMMENDED! PRO TIP - If your car is not delivered to you clean, just let Ms. Warnyene know. She'll slap her son into making it right since he can tend to miss little details from time to time :-) 2018/79

I have no idea why I keep coming here. Every single time I make a reservation, they never have a…read morecar available when I arrive. They should not even have a reservation portal. You will wait multiple hours before they "find" you a vehicle that you reserved. Just be prepared to sit around and wait!

Best Rental place I have ever worked with all the employees are so nice and helpful! They deserve…read moremore credit ! I love this location I will always come back to rent with them quick and easy !

I rented a car for 3 days at a cost $178 which included insurance coverage. My trip took longer…read morethan expected so I called and extend my rental for 3 additional days. They charged me $292 which brought my total to $470 for 6 days. Then they said if I brought the car back and re-rented it I would only be charged $178. Which does not make sense

This review is not for this location specifically. This review is for Dollar the company. there is…read moreabsolutely a complete absence of any sort of customer service. Pray that you have no problems because if you do, they will not help you. To add, I received very rude responses that were highly unprofessional, and even after being proactive and diligent reporting issues with a vehicle that was allocated to me. Only one representative was helpful in the very beginning who told me she notated my account and that after my rental was over that I would be compensated for a defective vehicle. I spoke to another representative who confirmed that they saw the notation and had instructed me to report this onto the website and also guaranteed compensation. After doing so, I waited over a week to get a response, saying that they were not going to assist and that there was no notation. It's highly convenient that they make it so that there is nowhere for you to call and no one for you to speak to. I am escalating this matter to another email address and hoping that there is a resolution, but I am also reporting this whole interaction and contacting my credit card provider to make sure that they also have eyes on the situation. Renter beware.

Another horrible experience. The day before my pickup I went…read moreup there to the Norcross location to make sure my rental was confirmed as I never received a call. There I was told the young man called at 7:45am...lies...no one called... and why would you call that early...they just laughed. I went back rental day at 1pm...my pick up time was 12pm...I was told the car for me had a crack in the windshield...I only needed to wait 20 or 30 minutes more... Again no call... They are not busy and refuse to answer the phone. I had to go back up there...I did not get a car until 4pm...and with a Crack in the windshield. 1/4 tank of gas...I was asked if I wanted it like that or to have it filled up...unreal... They give you the cheapest cars for full price points or payment... No apologies or concession for this and no concern for the lateness.

Monique was so nice, courteous, and overall really pleasant. I've been having a fiasco of time…read moretrying to get a car through my car warranty company. And getting a car at this location (albeit a little odd) the experience was A1. The dealership called over and arranged a car pickup from Enterprise. The car was ready at the arranged time, cleaned, and a walk around. I received a red Toyota Corolla. It's clean, fully gassed, low mileage.

Top-notch retail experience, the staff is highly experience in very professional, I believe their…read morenames were Roni and Ceci. They offer this rent to own program, which in my opinion is pure genius. In this bad economy with all these people with ruined credit scores, these guys have the perfect solution to get you back on the road in a nice reliable modern car. They are very meticulous about the type of vehicles they offer, they are all basically reliable, making models that would last forever so that's a smart move in my book. If I can give them more than five stars, I would. Check them out .

This Rent To Own pilgrim is pure genius, they came up with a solution to such a common issue…read more People need a car like yesterday, then they rent, spent all their money on the rental and guess what no money for a down payment to buy a car. Displace has found a way around it and I think it's a genius and I hope they continue to do this for years to come . They are really helping people here in the Metro line area

I've always rented from this location with no problem until today. When asked for a branch manager…read morethe guy seen in this photo refused. He was extremely rude and disrespectful. Another employee by the name of "John" who claims he is the manager but was not to solve the problem that was had. If they are allowed to show up to work like this, there is no standard for customer service. AT ALLLL

TERRIBLE CUSTOMER SERVICE. Let us prepay for a car and then didn't have any cars. Then proceeded to…read morelie to us and make it seem like he called and disrespect me and my mother. I will NEVER do business with this company and I will be filing a complaint with corporate and the BBB. The man in this store deserves to be FIRED. SO SO SO UNPROFESSIONAL!

every time I rent a car at the Atlanta airport, james is rude no help. I come two Atlanta every…read moremonth hate when I arrive late because he is always working don't like dealing with him. we have had issues before, & about to stop renting cars with national because of him.

I guess I need to be a voice for good. I have been renting from National for 30 years. I've never…read morehad a problem and have had the best of luck with all my rentals. The ease of checking out at an airport can't be beat but this is about this location. I have been very pleased with the management every time I have walked in the door. Courteous and friendly to beat the band. Auto was ready every time. I run a small business that lives and dies by reviews and when I see no one sticking up for a location that may have had some problems but overall is a good place it makes my heart break. I know that the majority of customers are happy here, they just haven't spoken up.

Tried to use Enterprise for years but got tired of waiting for them to give me the car I didn't ask…read morefor. At This Budget location my car is ready, the car Class I reserved. The process is smooth. The people are friendly. Later Enterprise!

I have been renting vheicles from this location for years simply because it's close to home…read more However, after today I will never! Just know having a reservation doesn't guarantee you a vehicle. Calling someone 10 minutes before pick up when you are already on the way when you know you didn't have cars is absurd. The young lady behind the counter is rude and obnoxious! What happen to the old girl! She was pleasant. I can't remember her name but it was a white girl. This isn't about race but that's just what I'm using as an identifier bc I can not remember her name. We talked about her kids often. This one is horrible. Customer service needs serious improvemen! You know at least 24 hours ago you didn't have enough vehicle for today!

I'm working with several locations of AVIS rental for corporate contract, and this location is THE…read moreworst of all. Does not answer phone calls, and if they do after many tries, they put me on hold for average of 15~20 minutes and just hangs up the phone. I call them back since my hold was disconnected, and they get angry, telling me there are customers they have to deal with in front of them. I did not rush them, and just waited on hold as they told me to do so, but it doesn't matter to them. After spending few hours just to talk to them, I finally get to make a request a copy of an rental agreement, which took less than a minute. Manager tells me that he will send me a copy, then ignores all the calls and texts afterwards without sending me the copy. This happened several times and I'm not going to call or have business with them again from now on.

They should shut this place down , booked in advance two months ago , as I was pulling up the lady…read moretold me they didn't have my SUV selection . Mind you this is peak holiday travel and now I'm without a reservation to travel . The customer service here was horrible , unprofessional and no one attempted to find solutions , even though there was a perfect solution there . I used to be an avid Avis user but I'm changing my provider . Shut this store down and don't rehire the people working there . I saw a customer who was being polite about his situation and got attitude from the lady working there .