I have booked hundreds of rentals in my lifetime and this is the most poorly managed unprofessional Enterprise I have ever seen. The short chubby manager with the dreads is unprofessional, illiterate and talks to customers like he is on crack. He really needs to be suspended and to go through communication training. The bar is super low if that guy can become a manager. He makes a simple rental car transaction the most complicated process and is very disrespectful! Please avoid this Enterprise!!!! You will regret it!! read more

Don't recommend. Booked a rental car. Get to there at ny designated time to pickup and they "didn't have a rental". Deposit was paid. We were not contacted nor did they attempt to make any accommodations for being an inconvenience to us in such short time. Ridiculous! read more

My experience was terrible. I am currently in tears writing this review because I will have to miss a wedding behind an intentional mess up. The short version is I rented a car, it was smoky and had to be returned. Then the next car we rented had expired tags and the front seat belt had to be buckled at all times (even if no one was sitting there) in order to stop beeping. I didn't notice the tags until my husband was pulled over for them being expired. He was racially profiled and illegally searched during that traffic stop. It's such a demoralizing feeling. I alerted the local branch to what happened and was told they would make it right after being told it wasn't their fault or problem. Duncan who is now a branch manager at another location told me this. I asked to speak to the Regional manager and instead the branch manager reached out to me and said he would fix it. I let them know he had a ticket also that he got after being pulled over a second time. When I got to the branch to exchange the car the guy working had a terrible attitude and was still being a bit of a jerk. they had offered a certain amount of days off but left one off, so Duncan said hey no worries, I'll catch it on the back end when you return the car. I said ok I won't forget! So when we go to return the car, I had trouble getting the final invoice because there was a $97 balance (after paying over 1400 in rental fees). The regional manager was able to generate an invoice so I got the money from the insurance company the same day, called back to make a payment and was told I couldn't because it had to be mailed in. I thought that was strange so I called the manager back and let him know I was being told I couldn't make the payment. Duncan called me back and let me know he could take the payment and that he credited me for the day that was left off. I saw the charge of $62.45 so I thought we were all settled. WRONG!!!! 5 days later they attempted to run a $35 payment and it declined bc I had an entirely new card by this point. No one called me. They attempted the charge again. NO ONE CALLED ME. (EDITED TO INCLUDE: I ONLY KNOW THIS INFORMATION BECAUSE THE BRANCH MANAGER TOLD ME AFTER I CALLED TO GET CLARITY ABOUT THE $97 CHARGE. I BELIEVED THE DO NOT RENT LIST WAS AN ERROR AT THIS POINT) They then reported it to collections. My car was wrecked last week and I called Enterprise to get a rental. Of course not thinking I have any issues. DENIED!!! I spoke with the branch manager and the truth came out that he thought I was lying about the racial profiling and that because the ticket came from speeding and not the expired tag (even though there were 2 separate traffic stops!!) that I shouldn't have been given the credit and that's why he took the last day off and wouldn't accept the $65 payment. HOWEVER NO ONE CALLED ME and the pending charge was there for an entire month before they released it! Which I didn't even notice until my bank let me know when I called to get clarity on the matter. I have been attempting to reach a regional manager for a week in order to get clarity and possible solutions. I would have no problems settling the debt but as someone who suffers with PPA, this really causes me stress. Steven was rude and Duncan was condescending. This last time Steven laughed at me as I cried explaining why I was frustrated. He laughed about the card declining for $35, without even asking why it declined. He also laughed when I asked to speak to a regional manager and gave me the number to collections instead of his managers number. I feel i was treated unfairly and as a black woman it's hard for me to feel like it's not because of my race. He laughed at me and told me how the phones weren't recorded when I asked could he review the final call I had with Duncan. It was terrible. I literally have been crying all week. read more

1 Star is generous. My experience with enterprise started out bad, but the way it ended is so shockingly bad I still can't believe it is real. Basically, I blew out my tire and followed enterprise's instructions perfectly to get it towed. I thought everything was taken care of when I handed the keys personally to a worker, until weeks later I started being harassed by an AUTO THEFT "investigator." I assume he is paid by the hour considering it took him 3 weeks to solve a 10 minute "mystery." I told this guy that when the keys were handed off, the worker probably forgot to follow through and get it towed, and then he panicked when he realized the car was gone. To me it was obvious that the city towed the car that had been there 3 days. But no- to enterprise, it was farrrr more likely that I stole the locked car that had no tire without even having access to the keys! This "investigator" (if you can even cal him that) was accusatory from the start until he finally realized I was right the whole time, and it WAS in the city lot. Throughout the entire ordeal, I was receiving calls from enterprise asking me the same questions over and over. I was giving everyone information, but none of them were communicating it to each other. The funniest example of this is that after the "investigator" "found" the car, I got 2 calls DAYS later from Enterprise Baton Rouge. The calls were to inform me that they just found out where the car was! I am truly baffled at the lack of brain cells. read more