I had a great experience at this location. Customer service was prompt and friendly. The car was…read morenew and clean. Will definitely rent from them in the future!

The guy who runs this place, Joe, is the GOAT (greatest of all time)! He is very flexible and will…read morehook you up with an awesome deal. I even sent my friend who was having trouble renting cars due to not having a credit card, and he helped her too. Can't recommend the guy enough! I will drive out of my way to rent from him!

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

Guy was absolutely amazing to work with! Super friendly and very nice clean vehicle…read more I've rented from just about every company I can imagine and he was definitely the easiest and least expensive. He ives that personal touch to things that you don't really get from other companies. I was in town and originally rented from him for one week but ended up extended it to all three weeks I was in because of the price and how simple he made it. Will definitely use the service again!

This location is relatively new but the service is great. No waiting, no hassles, decent cars and…read moreno surprises with billing. They never try to sell you extra options. Friendly, professional and knowledgeable staff. Ms Megan gets my highest recommendation for outstanding customer service.

According to this company's official rules, they rent cars with temporary paper driver's licenses…read more But when we arrived at the office, they refused! We also presented our passport and credit card and wanted to rent a car for the day, but it turned out their rules were incorrect.

Horrible company. Constantly on hold for hours at a time. Then disconnected and one must start all…read moreover. Whoever manages this team isn't doing their job. Find another company with customer service that and staff that cares. Tanya

This is the same great location I recently purchased my car at, and the rental car service is just…read moreas stellar as their car sales! Quinton was kind, knowledgeable, and extremely professional. Most importantly, he helped us into a new, clean rental at an extremely competitive rate. I'll never rent from Enterprise again as long as these guys are around. I just can't say enough good things about all the aspects of this business!

The employees were pleasant and personable. The car had a few scratches but was clean and really…read morenice. Everything went smooth and quick. Thank you guys!!!

We had paid extra for a SUV anticipating bad weather. We were given a Chevy Malibu and told it was…read morean upgrade. The service at the front desk was downright mean about it. I can see why this company is going out of business. If I cared more I would sue you for bait and switch, straight up lie about what we paid for. I hope your doors shut permanently. We weren't the only ones experiencing this as there was a family with children who they did the same to. They had rented a 7 seat suv and were given a small Hyundai sedan and told it's the same category. And if they wanted a 4Runner it was going to be 30 dollars extra for something they had already paid for. Felt horrible for them but had just spent 5 hours in a flight and needed to get to our own destination. Do no rent from them.

Budget rental car and Avis - same office/cars…read more We have used the Budget rental here many times. We have never been disappointed. We have reserved online and in person. Each time the staff is extremely helpful and professional. The cars are great and smoke free. The location is convenient - there is a gas station directly across the street too. My most recent encounter was very helpful. After suffering total loss on my vehicle in MVA, Budget and especially Carol, were wonderful. I had to wait 1 week for my insurance company to just evaluate my vehicle and more time to determine the total loss. The budget rental staff were wonderful and flexible with the rental agreement, allowing to extend the agreement while I looked for a new car without any issues. I would highly recommend them for all your rental car needs. There were absolutely no hassles. Great staff and cars!! Thank you. http://locations.budget.com/us/pa/castle-shannon/c8p.html

It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Stopped in to exchange a constantly software updating vehicle. I asked the manger Bob and he was…read moreextremely dismissive and unhelpful! One of the worst experience I have had with national. Even tho I am executive elite and rent 6-8 months of the year for business. To top it all off they parked us in and the staff would not let us out/move the vehicles for 30 additional minutes! When they did offer us a vehicle it was a smaller and basic level vehicle for traveling over 1,000 miles. Terrible location to work with !