Erika was wonderful! Every rental experience should be this smooth. She greeted me right away, clearly explained all my charges, and got me into my car quickly. Once my car was repaired, she finalized my paperwork promptly and even arranged a complimentary drop-off at the repair shop. While I grabbed my car, she kept my kids' car seats safe in her office and helped me carry everything out. She truly went above and beyond -- seriously great service! read more

One of the best car rental experience we've ever had. While our car was in the body shop, we rented through Enterprise. We lucked out because they had an EV available, the latest Nissan Leaf. Their service here was first class. They treat you like royalty. They even called me ahead of time that they received my insurance claim for rental. Truly a seamless experience. I highly recommend if you're in the area, rent here with Enterprise. They will provide you a phenomenal service. Cheers! read more

Very happy with my rental from Enterprise. I rarely rent cars except on vacation so daily rate was high. Car was very nice, clean and maintained. Jimmy and Erica were both super helpful, professional and efficient. I will use Enterprise on Harbor in Belmont again. read more

Had a really smooth experience, I was helped by the rep Erika, she was real kind and professional. She really made my return process seamless, I was able to get in and out. Def recommend this location. read more

Erica this morning was amazing! I'm renting to take a car camping and needed to look at the different car/trunk setups to make sure the rental would work well -- Erica was super helpful and patient in showing me several cars and even helped me switch cars after I made a different decision! Highly recommended this location for enterprise read more

No customer service; management doesn't care. Make sure to document as they will tell you one thing and then deny it. No accountability or sense or urgency. Still have yet to hear from management on rental discrepancy after week+ read more

After a recent hit and run, my insurance carrier sent me to Enterprise on Harbor. Ashley who runs the fleet is 100% fantastic. She had me in a car within minutes. She called me when we were coming up against our max coverage to make sure we were aware that there would soon be out pocket expenses. She offered options to reduce the out of pocket expense and went so far as to provide her cell if I needed anything. She really went above and beyond and was a true please to work with from beginning to end. read more

This review is for Mark Yogi who is amazingly kind and has the nicest customer service skills. I've had to rent a car due to being in an accident and he's been so sweet and helpful despite my moment of spiciness. Thank you Mark for taking care of my situation, for always communicating and simply for being friendly. Someone give this man a raiseeee read more

This has to be the best rental experience I've had. This Enterprise staff were friendly, fast, well organized, and super helpful. I got to pick out my car which was brand new with only 1700 miles on it. Enterprise stayed in contact with me, my Insurance company and the repair shop. Super happy with my Enterprise/Rent-a-Car experience. read more

Needed a van that seats 6 people for one day. Not open on weekends. Can't return car after 5 pm Customer representative could not give me an alternative location to fit my needs; she was not a good listener. read more

My experience with enterprise was top-notch. It's rare to get exceptional customer service these days, so I was pleasantly surprised with the prompt, courteous, and professional experience I received. I picked up a rental due to my vehicle being stolen, and AAA provided a rental through enterprise. It was a seamless pickup and drop-off experience. Even though enterprise usually only does local drop-offs once you return your vehicle, Mark was kind enough to have his coworker David drop me off at the repair shop to grab my recently recovered vehicle. Both Mark and David were fun to talk to, and David was an exceptionally good driver, putting me at ease while cautiously dodging a bad driver. I wouldn't hesitate to use their services again. read more

5 STARS for Mark Yogi, Customer Service Representative! Mark drove the shuttle van and picked me up from the auto body shop, then he checked me in. He deftly presented my car options and of course I couldn't resist the vehicle with the most additional cost, no problem. But he showed his EXCEPTIONAL CUSTOMER SERVICE after I returned the car. A week later I discovered I had accidentally left my dog's dog seat shoulder belt strap in the rental. I called and fortunately Mike picked up. I explained what happened and he called the current renter of the vehicle who confirmed the strap was still in the car. Mike said he'd call me in a week when the vehicle returned. He kept his promise and called me that he had the strap in safekeeping. So I drove over and recovered it. He was a busy bee, checking out another customer, moving cars in the pouring rain, and helping new customers in the office, but he nonetheless made me feel like I was his only customer. In a world of ever-shrinking customer service and courtesy, Mike shone brightly. I hope management acknowledges they have a Superstar in their midst. read more

If you're renting a car, make sure you work with Ashley at Enterprise Rent-A-Car in Belmont, CA, on Harbor Road. She's, hands down, one of the most amazing employees I've ever encountered. It's clear she loves her job, and her hard work and dedication shine through in everything she does. Ashley is professional, easygoing, kind, and considerate--qualities that make the car rental process smooth and stress-free. She consistently goes above and beyond to help customers, and honestly, Enterprise should give her a raise for the exceptional service she provides. I can't recommend her enough! read more

This is the worst enterprise location!! My regular car got hit and is being repaired by a local body shop just down the road form this place. My insurance made the reservations for me and they called the same day. I told them I was waiting for insurance approval for the repair but that I would need a full size car since I am talk person. she told me no problem we will make sure we have a full size car avialable. Three days later I got the call that I could bring my car in. I told the body shop that I need to make sure enterprise has a car for me. I called them on Monday and talked to a lady, and told her that I was going to drop my car off first thing Wed Morning. I wanted to make sure they have a full size car for me on Wed morning. She told me no problem we will have one here and waiting. It is now Wed night and you guessed it not only did they not have a full size car waiting for me they kept trying to cram me into a car I do not fit into. They final pushed me in to this piece of garbage Jeep Suv. this is the smallest SUV every. The engin shakes viloently when you start it. They gave me less than 1/2 a tank of gas which there is NO excuse for! And to top it off they gave me a car wthin a key fob that is dying. DO not rent here!! They will lie to you and rent you a piese of garbage. Stay away! read more

Very small selection. Slow and terrible customer service. Go to places that have bigger selection.

We rented a minivan for our 2.5wk road trip. Having used Enterprise before for other trips with a great experience, it was a no-brainer for us to use them again for this trip. The vehicle we received was clean, in practically-new condition, and ready on the day/time that we reserved. As it was a longer trip this time with three generations of family in the van during this crazy pandemic time, it was a complete relief to see how clean it was and how perfectly it performed through the long drive. When we went to return it at the end of the rental period, Gabe really made the return process effortless. He was friendly, knowledgeable, and really rounded out the perfect experience of renting from Enterprise. Thanks Gabe and Enterprise! read more

Like others, I was here for a rental while my car was being repaired at the body shop. I went for the economy size despite my luxury car size in the name of mercy for the guy who kissed my bumper. Jackie got me in and out of there that morning within 15 minutes. There was only one other person ahead of me. I wasn't impressed with the cobalt blue Hundai Accent at all though. I had to note all the dings in it. It wasn't even washed, and the interiors equated to a "beater" in my opinion with a not so nice scent. When I returned it, Don checked me out. He was very charming, efficient and affable like Jackie. It's the reason for the star rating. Unless, you are looking for something specific here and let that be known, you may be disappointed. If I ever end up here in the future, I will specify and not assume, I'll be getting a clean car. read more

Definitely recommend! Nice people, clean new cars, fast service with a smile. Literally took less than 5 minutes. Do not go to the Chess Drive location at Foster City come here. Very professional and well run establishment. So much that I'm taking the time to leave a positive review! read more

I cannot rave enough about this location! I had my car breakdown unexpectedly and Enterprise made it quick and easy to rent a car while mine was in the shop. I reserved it late afternoon and was able to have it immediately! I was picked up from work from Enterprise to the pick up location. The paperwork took approx. 5 minutes. Can't beat that! I was well on my way! I was given a Chevy Cruze. It was very clean, full tank of gas, etc.The next day I returned the car, another 5 minutes and they dropped me off at the shop where my car was! So convenient! THE EMPLOYEES! They are the most courteous, hospitable, easy-going bunch! I don't think I've ever been treated so kindly from any business before. I sorta want to hang out there for the positive good vibes. It definitely left a mark on me, especially after having a crappy few days about my personal car. Anyway, if you're in need of a rental in the peninsula, this is the place to go! read more

I have been booking with enterprise for about 4 years now all along the bay area. I have always had good experiences. But this is about an experience that was bad at first, but turned into the best I've had with the company. I booked an intermediate suv. Yes, it was right before thanksgiving weekend. Got there and was nicely greeted and taken out to see my rental. When I saw it, it was hard to hide the unpleasant look on my face. How in the hell is a subaru crosstrek similar to a rav4? And how is it even considered an intermediate suv when my honda cr-v is an intermediate suv and is so much bigger!!! I really dont get it. Well, that was the suv that they had to offer in that category. I booked an intermediate suv to be able to comfortably take my mom (who is physically disabled) on a little vacation. There was no way she was gonna be able to bend to get into that subaru which in my opinion is the size of a full size car at most. I expressed my concern to the person who helped me. The best thing he had to offer was a truck. Now I specifically didn't want a truck because gas mileage is insane, and he quickly offered to give it to me at a discounted rate for the inconvenience. He apologized several times and I was on my way. Today upon returning it, I returned it with a half tank of gas which he credited me for. This person went above and beyond to make an unhappy customer satisfied. No arguing or attitudes took place. This person is a great asset to your team and I will definitely be returning to this location. read more

Enterprise Rent-A-Car - Truck i eneded up with - Car Rental Near Me - Belmont, California

Got a rental through Enterprise while my car was in the shop down the street. Emon was great and very easy to work with - excellent customer service. I was even able to leave the rental car at the shop where my car was getting fixed and they picked it up. It was so convenient. The car was also clean and well-maintained. I highly recommend. read more

Casey, you're my hero! You saved me! I've used Enterprise all over the world and the service is usually unmatched. I'm not sure what went wrong on this day, but the planets must have been thrown out of line by a meteor shower or something because my car rental experience went terribly wrong. Never fear - it was saved here! I had reserved a car at the Carlmont Drive (San Mateo) location because I've been going there for years. I pulled into the lot in a rush trying to pick up my car before a meeting to find them hosing down my car. The car was filthy, inside and out. Even after they cleaned it, I had to go back inside and ask the guy behind the counter to wipe the gross stuff out of the cup holders. (It was so disgusting, it took him over five minutes to clean them. Seriously EW!) The outside was still stained with dirt, but I didn't have time to wait for it to be cleaned properly. As I pulled out of the lot, the front end "clunked" going out of the driveway. It sounded like someone had taken this car four-wheeling and the shocks were gone. I kept going thinking it wouldn't bother me, but by the time I was ten minutes down the road, the car was really bothering me. It was uncomfortable, noisy and felt like it really needed some love. I called Carlmont and asked for another car. They said they had no cars, but that a few would be back late in the day and I could bring it back for a trade. Fast forward to 5:15. I'm stuck in traffic on 101 and it's looking like a close call to make it there before 6:00. No way could I drive this car to LA the next day, so I ditch the highway, start taking back roads and call Carlmont to tell them I'm on the way. I'm told they still have no car for me and to try the Hillsdale store. A bit disgruntled that they didn't call me, but it's 5:30 and I'm running out of time. I call Hillsdale and all they could offer me was a dinky car that was worse than what I was driving. Aaaaahhhh! There had to be another Enterprise somewhere that could help. I do a quick search and find one in Belmont. That's when I found Casey! Cheery Casey, Manager extraordinairre! He tells me to head right over and he'll hook me up with another car. Turns out I was a block away. I pull in and get fabulous service from the girl at the desk (sorry, I can't remember your name), thank Casey (I would have kissed him, but he was in a hurry) and off I went happily to my home to pack for Disneyland. Not only did Casey hook me up with a nice car for my Mother's Day Disney trip, but he also had a chat with the boys at Carlmont and Hillsdale about how they could have been more helpful to me in my time of need. He is an All Star of Enterprise and deserves a raise. My hero. read more

Emon, Mark, Laith and team were fantastic. Had to scramble for a car after an accident and they were fast, courteous, professional, and thorough. Definitely FAR better than most car rental location experiences. Thanks guys - appreciate all the help! read more

Always a pleasure to do business with this outfit whenever I need a vehicle for any occasion. Great prices and very friendly. Thanks to all the crew at this location. read more

We had rented a car from a different Enterprise location for our little visit up north (didn't want to put the miles on our cars). My bf noticed on the way up that the car was making a noise. When we stopped in Belmont he had some time to examine the noise and felt there might be a problem with the driver's side front suspension (he's a total car guy). I saw on Yelp that this Enterprise was located not too far from our hotel so we dropped by. The person behind the counter was less than helpful. She said she couldn't help us because we picked our car from an airport so we had to return the car to an airport for a trade in. They didn't even examine the car to check if it was safe to drive. Luckily, SFO was only about 10 miles away. I didn't want to risk the location not having a same level trade (we had a full size car and it was a Friday afternoon) so I called Enterprise to have them check the inventory before we arrived. I left a message with the SFO office then called the 1-800 number. I was immediately transferred to roadside assistance that informed us that the Belmont office should have never let us drive the car away (Shame on you Belmont!!). Enterprise policy is that if there is a mechanical problem with the car, they bring you a replacement car immediately wherever you are for your own safety. The rep on the phone was helpful and took care of everything, which was in contrast to the staff at the Belmont office. read more

I am very dissatisfied with my service this morning. I had to pick up a rental car that was paid for by my company and was not to have paid anything upfront or out of pocket. I get there at 9am as that was my pick up time everything was going smoothly I gave them my company info and my ID, then they asked for a card did not originally tell me what they needed it for until I asked myself and the guy said oh there's a $300 deposit. I told him it was company paid for and they pay insurance for that specific reason so there wouldn't be any out of pocket charges. He then said well I could do $100. Like how do we go from $300-$100? I called my company to confirm that I should not be paying anything, and they said I should not have to pay anything that's why they pay $5 a day to not have this happen. When i told this to the service guy he called his manager but only to ask if he has to charge the deposit doesn't mention the insurance the company has to cover it. The manager i guess told him he has to charge a deposit and there is no way around it. Called my company again tried to give them a card over the phone, they would not accept it, so i had to ask my mom to transfer money over to help me cover this unexpected expense. My company said this has never happened and never been an issue. 10 other people had to get rentals and did not have this happen to them. They have sent an email and have been trying to call this enterprise. I was sitting there as the phone was ringing for a solid 30 minutes no one picked up to even place on hold. I understand its a refundable deposit but this is an expense i was not prepared for and should not have had to just come up with it on the spot. I hope my company can get a hold of them to get this hold taken off my card. Not to mention I had to wait an additional hour to even get a car because there were only mini vans available! I did get an upgrade on my car, but this whole experience is really not okay and disappointing. read more

I cannot say enough about Gabe and his team down at Enterprise on Harbor in Belmont. I have never made a reservation - just show up without notice and I have always driven off in a nice , clean and comfortable rental within 20 minutes !!! It's their brand of Customer Service and Flexibility that will keep my business for years to come - BRAVO !!!! read more

Had a terrible experience with the manager his name was Eric Mendoza. Not accommodating and just rigid- unfortunately I will not be coming back here. I have emailed his manager Colleen and I am curious to see what her response will be. Take your business else where! I had to leave my car at AW collision and because I left my ID (picture nor FaceTime was good enough) I had to go back and get my damaged car to drive back- just very nasty to say the least. Mitch was trying to help but unfortunately he has a nasty manager. Young and inexperienced... shame on Enterprise for hiring kids without training them. read more

First they gave me a very smelly car full of tobacco smoke. Second, they double charged me that is they collected full payment from my insurance company and had my credit card and collected full payment from me. They agreed they should return my charges but six weeks later have not. read more

They went out of our way to switch cars for us while our van was in the shop before a family trip. We couldn't find a van anywhere around, but they tracked one down and got it to us same day. They also called us right away when they realized we had left something in our original loaner. Great customer service. read more

If I could give less than 1 star I would, after waiting 45 minutes to pick-up a vehicle that I had scheduled an appointment to pick up I waited and waited, and waited then received a dirty vehicle. When the insurance company decided to upgrade me to a larger vehicle I called Enterprise Rent-A-Car at 605 Harbor Blvd. in Belmont as I was instructed to do & the individual indicated they were busy but would call me back in an hour, 2 hours later I called him and it only went further down hill. Enterprise Rent-A-Car does not care, they must have enough business that the loss of a few of us is incidental. There is an Avis/Hertz location just around the corner on El Camino, they have exceptional customer service. If you have the option use them and avoid Enterprise Rent-A-Car like the plague. read more

It couldn't have been more easy or friendly to rent a car to Yosemite for the weekend at this branch and Rodney made the entire process even better! We were running late to get to the rental place so my friend called ahead to let them know we were on our way. They told us not to rush and to take our time, ensuring that we'll be able to pick up our rental car. When we arrived, the employees were all smiles and saying "you made it!" Rodney helped process everything for us and he has such a bright and positive attitude. The service here is an A+ and the employees here offer such a welcoming atmosphere. Highly recommend renting your car specifically at this branch because of the people and top notch service! 2018 Yelp review #26 read more

Got a rental while my car was in the shop. Great experience. Got a free upgrade to an Audi Q3 which was in great condition and had only 10k miles on it. No upselling whatsoever, quick and easy check out and return. Nice and friendly staff. Couldn't have been a better experience. read more

I wish thank Branch Manager Gabe K. at the Belmont Enterprise Location. He provided exceptional customer service and experience while being very professional, engaging, and attentive to my needs. Gabe went beyond what was expected by taking extra time on New Year's Eve after closing time to ensure I was properly and fully satisfied with the complete rental process. The location and all personnel provided a very comfortable and safe environment adhering to health protocols and special measures during this very challenging time. I highly recommend Gabe to help facilitate your Enterprise auto rental needs on the Peninsula. I am very grateful for his hard work ethic and professional customer centric service. Big Kudos to Gabe and his team! read more

Bad service! The employees need to be trained how to deal with the customers. I needed a car through my dealership warranty, and they just don't know the whole process. I am a membership of Enterprise for long time. read more

Booked a test drive for a vehicle that was for sale. Drove all the way out from San Jose only to be told that there was no appointment in the system. When further pressed, they finally admitted that they had cancelled the appointment and rescheduled to a different day because the vehicle wasn't available. Would have loved some communication before I wasted my time driving all the way to Belmont. Seems they could be more organized and customer service oriented. read more

Just wanted to write an update/follow up...I must say this location never fails me....my car went back into the body shop so I reached out to Rodney to make a reservation. Again super easy transaction, excellent customer service and greeted by each staff member. Mikhail ensured I was in and out and happy with my car always keeping a smile and making me the customer feel welcomed and Rodney awesome as always even when it comes to answering my 1 million questions lol and is always accommodating. My 5 star rating still holds true, and if I could rate them 10 I would Definitely my go-to location. ***************************************************** Rodney and his staff are awesome, super friendly and try to help as best as they can!! Highly recommend this location I'm a repeat customer read more

If I didn't think Enterprise could get any better, it did!! I requested an SUV with 4WD to take my family to Tahoe. Mauricio went above and beyond in getting a brand new Escalade shipped from Oregon. What a treat it was driving it and seeing the newest technology on cars. It drove like a dream. I highly recommend this Enterprise as they are extremely professional, personable and reliable. Happy New Year! read more

I can't complain. I can't say if pricing is competitive as it was covered by the other guy's insurance. A guy conveniently backed his truck into my car parked getting gas just before I was about to leave on a long road trip. After dropping my car off at the body shop, Enterprise hooked me up with an SUV. When I got back, they switched me over to a Mercedes C300 for almost a month at the same price as a standard, mid-size car. Sweet. Staff was courteous and helpful all the way through coordinating with me and the body shop. As a small location, selection limited. However, they were quick to accommodate by finding a car from another office. read more

edit 6/7/07 Got my credit card statement and there was a charge on it from Enterprise. Hmm, that doesn't seem right, the full cost of the car should have been covered by insurance and I returned it with a full tank of gas. I called them and they informed me that insurance covered up to $23/day while the car I rented was $25/day. WTF? The guy that gave me the rental car told me that insurance would cover the total cost of the car! I guess they made an over-calculation too b/c I was also informed that they refunded me $12.99. Don't go here for a rental car, sure it's convenient when you're having your car serviced nearby but it's not worth it for the trouble, cost, spotty customer service and terrible cars. ******************************************** I've rented cars from these guys twice in the past two months due to car repairs being done at Chilton down the street. Both times I got pretty good service, (I found Christina to be way too chatty and over excited) and was quickly taken care of, no lengthy paperwork to fill out or time wasted trying to talk them out of giving me a more spendy car. They knew I only needed something to get me to work and back while my car was at the doctor's. The reason why I didn't give them more stars? Both cars I've gotten from them (a PT Cruiser and a Saturn Ion) have STUNK. No, literally, they were stinky. The cruiser had this horrible, cigarette, BO, and floral air freshener smell that literally made me gag. I actually left it in my driveway with all the windows open overnight to try and get some of the funk out. The Saturn smells like baby vomit. No other way to describe it. Also, both cars had gross stains on the floor mats and backseat upholstery. I know that these are rental cars, I'm not expecting a flashy spotless vehicle, but come on! how hard is it to vacuum, stain treat and Febreeze a car? read more