I'm totally impressed with the quality of service rendered -- from their email communications to…read morethe rental itself. And the rates here just can't be beat! I'll be sure to tell friends about Rick and his exceptional business.

Rent a Relic is an excellent rental car company! They're friendly, reliable, and offer an…read moreaffordable rental price for your Bay Area car needs. An added bonus: notary! I used both services and couldn't be happier. Thank you Rich & Todd!

This location is closed and surrounded by homeless and 2nd street is closed. Use the downtown…read morelocation! Great service!

Terrible experience!!!!…read more I reserved a truck with my business debit, Rode my bike 15 miles to Oakland airport to pick up reserved truck, only to be told after a long line, that I could not rent the truck with the card it had been reserved with. Rude and unaccommodating in person and on the phone. I left on my bike after a phone call transfer runaround. Rented successfully and with no problems from a local competitor U-Haul. THEN, I looked at my bank statement and Budget HAD CHARGED ME FOR THE RENTAL! Another multi hour phone call runaround to rectify the situation and get a refund. No thanks. My company has dropped our Budget business account and has gladly taken up with U-Haul.

I'm very grateful Enterprise rental car guided my concerns to completion and the misunderstanding,…read moretoo many details to share, was cleared. This company and workers at Enterprise do value customers, my input was processed in a constructive dialogue and respectfully heard. I will shout from mountain tops to rent your car and enjoy the ride. Thanks a ton Enterprise Mobility

Had a very odd rental experience from Enterprise in Novato, CA. Dropped car off after rental…read moreabsolutely fine, key in drop box as they were closed. Next day I get a call saying I owe $3,000 for damage to vehicle. What a clusterfuck.

The car that I rented had the check engine light come on halfway through my trip. And then another…read morewarning came on saying that it needed an oil change. I went to the closest Hertz office where I was and they told me that they don't change the oil on the cars on schedule they let it go double the length. Then the people at the office they do not want to replace the car for me. They told me incorrectly that I had to go back to the place where I rented the car which was 400 miles away. I looked on the website and their website clearly says you can do these exchanges at any Hertz location. When I brought that up to them. They acted like oh yes, of course that's what it means. I caught them lying and when they did finally relent and give me a car, it smelled like an ashtray had no gas in it and was filthy. We got through our trip and that was fine, but I will not be renting from Hertz again.

I rented from Hertz twice because I wanted to give them another chance, but the second time was…read moreeven worse than the first. Despite making a reservation for a specific time, both visits made me wait over an hour just to get a car. The vehicles they provided were dirty, poorly maintained, and had issues like worn-out tires and empty washer fluid. On my second rental, I specifically reserved a Tesla. Even though there were 2-3 Teslas visibly available, they refused to give me one and handed me a different electric car instead. If they can't honor the reservation, why even allow customers to book that model in the first place? Do yourself a favor, if you can rent with another company, just do it! I won't be renting from this location again, and I hope others avoid the hassle I went through.

I do not recommend renting from this location. Rent at your own risk! I reserved a mini-van from…read morethis Avis Berkeley Location, MONTHS in advance. I was supposed to pick up the car in at 12pm on May 16, 2026. I had to move from Berkeley to Los Angeles to I needed a mini-van. That's the entire reason I reserved this van several months in advance. Guess what. The very night before I was supposed to pick up my car, someone from this Avis Berkeley location named Wayne left me a voicemail. He didn't even have the decency to call me, he just sent me a voicemail that says that they were going to unilaterally cancel my reservation the night before because they didn't have the mini-van. Unprofessional and ridiculous. Guess what. May 16 is graduation weekend for many schools in the Bay Area, so everything is sold out, so I had to get to the airport and end up paying 3X the cost for a last minute rental because of these guys. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO RISK THE RESERVATION BEING CANCELLED LAST SECOND. Lousy business practices.

I do not recommend this car rental establishment. I booked my car three months in advance got here…read moreand there were no cars in the lot. No car to offer me so that I can go about my day. This is such an unprofessional establishment, especially when I have my day structured out the way that I needed to go, and there's no leeway not even a single car to offer me so that I can go about my day. I do not recommend this establishment for car rental. They will give your car away and not even care. No phone call no heads up to warn the customer that they don't have a vehicle for them. Thank you so much for throwing a wrench in my plans!! I will never ever again go outside of real professional car rental establishment these little cheap old places are no good! You can save the automated apology. I don't care to hear it! I will never come back to this company no matter where I am!!!

The only reason this place gets a one star is because of location. I had one interaction with a…read moremiddle-aged middle eastern man who was the rudest, most dismissive representative I've encountered at AvIs. In the event that this makes it to Avis, this was on December 15, 2022 at 2:30 pm. This man was the only staff person present at the time. Which may have been the reason for his bad attitude. I have a picture if needed to inform of his identity. He was not who you want representing your company. If it is, l'll happily redirect my business to Hertz.

After trying many different rental car companies (many of which were not a good experience) I found…read morethis Avis location through Groupon and it is without a doubt the BEST service I have ever gotten from any place I've gone to. Please ask for Wayne when you go he has gone above and beyond to provide excellent service! He is extremely helpful, and made the process easy and enjoyable...Plus I got a great car! Please try this place you will not be disappointed! Ok

They cancelled my reservation 2 hours before I was suppose to pick up my rental, so they did not…read moreprovide me a great experience to say the least. Instead I had to rebook at a different location which was extremely inconvenient. I wouldn't recommend this Avis to anyone, unless they enjoy gambling on having a car to pick up the day of pick up.

I do not recommend this place. They cancelled my reservation a few hours before and put me in a…read moreterrible situation. I am going to file a complaint with the appropriate business organizations against them.

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Oh yes, when I rented one of their trucks, it was smooth transaction. The staff was nice prices was…read moreright and I just loved it. I recommend this trucking company to any and everyone.

I had a terrible experience here, I had booked the car via Costco Travel and showed up on December…read more26 and there were no cars in the lot, I then followed up with the store manager and he mentioned that he needed to cancel more reservations across the list. I then asked for a confirmation email that the order had to be canceled and never received it. I also tried to contact their store but kept getting their call center. I would not recommend going here, if you are booking a car, do it at the airport.

Extraordinary Service!!!! I followed GPS to the wrong location and ended up on a closed road…read moresurrounded by homeless. It was not safe at all. When in arrived at this location, the correct Budget location, the staff was over friendly and extremely helpful. He escorted me to gas station so I wasn't alone, and switched out my rental car super fast! He gave me a choice of what I wanted so I could be comfortable. All rental cars aren't perfect, they'll never be, hundreds of different people drive them. But when the service is exceptional, And staff is smiling, it leaves a lasting impression. Thanks to you all for your hard work. I'll for sure use you again.