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Enterprise Rent-A-Car

3.4 (208 reviews)
Special Hours Closed
Updated 2 weeks ago

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My car.
Thomas B.

My wife and I use this location on several times in the past. Today we're renting a van to haul some large water barrels. They were very quick and efficient in arranging for a vehicle for us to move these barrels around. In the past, we've also used it for transportation, cars, and visitors. Always fast, efficient and good prices.we highly recommend this place. The location is very convenient on San Pablo Blvd. in West Berkeley easy to find easy to get in and out.

Carmel C.

Contacted customer service as requested and still have yet to hear from Enterprise Berkeley, Hannah, or customer service. They do not take complaints seriously. I still am not sure what they plan to charge us as Hannah states she would get back to us to get rid of us and has not contacted myself or my mother to fix the issue. It definitely put a feeling of dread on our trip knowing they will possibly charge the 677 or more for a car we did not ask for and were upsold from the 271 on the initial rental agreement

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10 years ago

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12 years ago

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11 years ago

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11 years ago

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10 years ago

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11 years ago

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Enterprise R.

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12 years ago

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Enterprise R.

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17 years ago

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Page 6 of 6

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

The staff at this location are super helpful but be prepared for at least a 15 minute checkout time from when you arrive.

Mentioned in 5 reviews

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Hertz Rent A Car - Glass everywhere

Hertz Rent A Car

2.0(266 reviews)
0.8 mi

The car that I rented had the check engine light come on halfway through my trip. And then another…read morewarning came on saying that it needed an oil change. I went to the closest Hertz office where I was and they told me that they don't change the oil on the cars on schedule they let it go double the length. Then the people at the office they do not want to replace the car for me. They told me incorrectly that I had to go back to the place where I rented the car which was 400 miles away. I looked on the website and their website clearly says you can do these exchanges at any Hertz location. When I brought that up to them. They acted like oh yes, of course that's what it means. I caught them lying and when they did finally relent and give me a car, it smelled like an ashtray had no gas in it and was filthy. We got through our trip and that was fine, but I will not be renting from Hertz again.

I rented from Hertz twice because I wanted to give them another chance, but the second time was…read moreeven worse than the first. Despite making a reservation for a specific time, both visits made me wait over an hour just to get a car. The vehicles they provided were dirty, poorly maintained, and had issues like worn-out tires and empty washer fluid. On my second rental, I specifically reserved a Tesla. Even though there were 2-3 Teslas visibly available, they refused to give me one and handed me a different electric car instead. If they can't honor the reservation, why even allow customers to book that model in the first place? Do yourself a favor, if you can rent with another company, just do it! I won't be renting from this location again, and I hope others avoid the hassle I went through.

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Hertz Rent A Car - Broken glass everywhere

Broken glass everywhere

Hertz Rent A Car
Hertz Rent A Car - Manager cleaning rental while there's 10 people waiting for service

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Manager cleaning rental while there's 10 people waiting for service

Avis Budget Car Rental - This is proof that I had reserved this and they unprofessionally unilaterally canceled my reservation the night before.  Unprofessional.

Avis Budget Car Rental

2.7(12 reviews)
1.3 miDowntown Berkeley

I do not recommend renting from this location. Rent at your own risk! I reserved a mini-van from…read morethis Avis Berkeley Location, MONTHS in advance. I was supposed to pick up the car in at 12pm on May 16, 2026. I had to move from Berkeley to Los Angeles to I needed a mini-van. That's the entire reason I reserved this van several months in advance. Guess what. The very night before I was supposed to pick up my car, someone from this Avis Berkeley location named Wayne left me a voicemail. He didn't even have the decency to call me, he just sent me a voicemail that says that they were going to unilaterally cancel my reservation the night before because they didn't have the mini-van. Unprofessional and ridiculous. Guess what. May 16 is graduation weekend for many schools in the Bay Area, so everything is sold out, so I had to get to the airport and end up paying 3X the cost for a last minute rental because of these guys. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO RISK THE RESERVATION BEING CANCELLED LAST SECOND. Lousy business practices.

I do not recommend this car rental establishment. I booked my car three months in advance got here…read moreand there were no cars in the lot. No car to offer me so that I can go about my day. This is such an unprofessional establishment, especially when I have my day structured out the way that I needed to go, and there's no leeway not even a single car to offer me so that I can go about my day. I do not recommend this establishment for car rental. They will give your car away and not even care. No phone call no heads up to warn the customer that they don't have a vehicle for them. Thank you so much for throwing a wrench in my plans!! I will never ever again go outside of real professional car rental establishment these little cheap old places are no good! You can save the automated apology. I don't care to hear it! I will never come back to this company no matter where I am!!!

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Avis Budget Car Rental - The owner (pictured). Very DISRESPECTFUL. The customer service I received today was terrible.

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The owner (pictured). Very DISRESPECTFUL. The customer service I received today was terrible.

Enterprise Rent-A-Car - carrental - Updated July 2026

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