Luis was super nice from start to finish. The wait was about an hour, which did seem a little long, but his friendly attitude and great service made a big difference. He was just as kind during the return, and I really appreciated how pleasant and professional he was the whole time. read more

So friendly and amazing service! I had left with a compact car but there was a noise so I gave them a call & they told me to come in for a switch out. I ended up getting a free upgrade to mid size with same rate!! Car is freshly washed & cleaned before use. They always answer the phone & make it SO easy to extend your rental. Would come here again! read more

Enterprise Rent-A-Car - Mazda - Car Rental Near Me - Bloomington, California

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Their rental selection was exceptionally limited. There was a massive line with one person working the desk who wasn't always there letting the phone simply ring. I do not necessarily want to rent through this location again if at all possible. The vehicle itself wasn't bad but it wasn't what they were going to give me. The person "washing" the car I was going to get took the keys home or something so I had to take a different car. read more

Update: at least three other recent reviews on Yelp regarding rude or tall personnel or "Chance" are all clearly referring to the same employee by the name of Chase Carter. Thus, it is time that the regional and corporate management does something about this personnel. A rotten apple like this will clearly damage Enterprise's reputation (we were surprised after being a regular customer for nearly 20 years and encountered this deteriorated being like Chase Carter). --//-- We've been a regular customer at Enterprise since 2005, i.e., nearly 20 years, throughout the USA and Canada and Puerto Rico. Surely, Enterprise has been our go to car rental agency. We knew multiple branch managers and employees throughout the years. This branch disappointed us mainly because of the demeanor of Chance Carter. Such personnel should never be employed in a service industry, especially where customer's satisfaction is a must. He acted as if we were begging him for a car. Initially, we thought this branch was a bad/rotten/deteriorated apple, but then we encountered two other employees, Luis and Jesus, who both treated us the way we expected from our experience being a regular customer for two decades. We were extremely happy with both Luis and Jesus and will recommend them highly. Thus, we recommend this Bloomington branch of Enterprise. However, we suggest staying away from Chance Carter and highly recommend the regional and corporate management to reevaluate this personnel's demeanor and attitude. No, customers are not there to beg for your cars. Even if they had no other options in the area, wherever you learned your attitudes and poor/low demeanor should highly be reconsidered. Our review below was posted after our encounter with Chance Carter and talking to another customer who were also mistreated by this rude apathetic personnel, i.e., days prior to our later experience dealing with the good nature of Luis and Jesus, which both align with our 20 years experience that kept us coming back to Enterprise again and again. After being a fan of Enterprise for nearly 20 years, we recommend 1. All customers stay away from Chance Carter; 2. Ask for more better human beings, like Luis and Jesus; and 3. Recommend the regional and corporate management reevaluate Chance Carter and replace him with someone who is not as arrogant and alienating to customers. --- Previous Review (after encountering Chance Carter's poor demeanor): The worst Enterprise in entire USA. See this personnel who has the worst severe demeanor as if he thinks customers are begging him for the cars. Customers and I were chatting about this demeanor and will be sure to report him to the higher up management for reassessment. read more

Terrible fleet , customer service is sub par I'll be going with another rental company in the future

Horrible service wouldn't recommend to anyone had me uber twice to just tell me they couldn't help me. Staff was rude and unprofessional. Do not visit this place!!! read more

I am very disappointed and upset after today's encounter with this Enterprise establishment in Bloomington CA. BUT, not surprised at the experience. I made a reservation well over three weeks ago only to come in at my scheduled time and Luis (attendant) tell me they don't have the vehicle on premises. I have waited 30 - 45 minutes on previous rental arrangements.... So I was willing to wait a little while. I asked Luis how long before a vehicle would be ready, he responded "2-3 hours"). How the f**k do you run a business with that type of customer service!!! How??? I was renting a vehicle to get to San Diego with a window of two hours.... This is a horrible, horrible, way to run a business..... And no apology provided!!! He just said "I understand"... That doesn't cut it.... I made a reservation three weeks ago, AND all you have to say is " I understand".... So unprofessional.... Don't go to this place or any other Enterprise..... Tia happened to me before at Enterprise on Sierra Ave in Fontana, CA Disgruntled ex customer. read more

I was picked up by Enterprise Car Rental from the auto body shop in a timely manner. I was greeted by my driver who was very polite and friendly. As we entered the parking lot it was clear and clean. Walking into the office it was fresh and clean, no one was inside at the desk, again they were very busy as well. read more

Very rude ,unprofessional.. lady made a person before us leave she said they would not rent him a car after he had already paid for it online.... she also told us she wouldnt allow us.to.rent and made us leave after we had already paid.for it online as well...dont waste your time and money here.. read more

******BUYER BEWARE**** I would give a zero stars, but it's not an option and it should be!! Enterprise Car Sales 585 W Valley Blvd, Bloomington, CA 92316. My salesman Daeon and his boss Shannon sold me a 2020 Dodge Ram Laramie that I saw online at a Texas Enterprise car sales lot. I was charged to ship it to the Bloomington car lot. The truck is cleaned on inside 76,000 miles, a few pings on the outside of the truck looks good, and after all enterprise maintains their vehicles, right, I can't go wrong ? I Drove truck for about 2000 miles from febuary to August on and off (I have another car) Truck started acting up I took truck to local dodge dealership whom told me I needed a transmission the one i have is no good! the truck has 78,000 now WTH, WOW! SO, let me get this straight Enterprise took truck off of rental status knowing the tranny was going and sold it!! Shame on you ALL of you!! THANK GOD, not enterprise!! I had brought the warranty insurance when I purchased the truck, not because my salesman or his boss encouraged me too!!Thank GOD the Dodge dealership service advisor Sam fought for me and after a referee from the warranty insurance they paid $7500 dollars and I paid nothing! I have a new tranny placed by dodge dealership. Today, I got a text from Enterprise car sales Bloomington: "Hello Tona, this is Daeon from Enterprise Car Sales-Bloomington. It's officially been one year since you purchased your 2020 Dodge Ram 1500 with me. If you know of anyone in the market to purchase a vehicle, I hope I can count on you to send them my way. Congratulations again, and if you have any questions give me a quick call 909-874-4000." -Daeon Is this a joke Hahaha...SMH Enterprise Car Sales ....dirty. read more

After many years of successfully relying on Enterprise for rental cars, this specific branch in Bloomington is by far the worst, most unorganized and simply unethical branch I've come across in years. I had to drop off my personal vehicle at a specialty shop near this Enterprise location, which is 2 hours from where I live. I made a "reservation" for a rental car and reconfirmed with them over the phone multiple times that there were cars available. I was told I'd be all set to drive home in my rental car, and in fact, would have multiple options to choose from when I arrived. I explained I'd be there at 5:30pm but might be late because I'm coming from far away (this is important because I find out later they close at 6, and stop taking rentals at 530). They told me this wouldn't be a problem and when I arrived someone would show me a few options and help me with the process. I called later in the day again to reconfirm before leaving my house. Again I was told there were multiple car options available for me. I called again a bit before 5:30 to update that I would indeed be a bit late, but no one answered. I called 4 more times periodically to try to catch someone, and each time no one was available. I got inside and the worker (I believe his name was Chase) was talking to a couple about the car they rented. It was also unavailable, and he was discussing their options: either take a minivan instead of the car they wanted or go to the airport to get another car. They were discussing the airport route, because they didn't want a minivan. He paused the interaction to check me in and immediately says "we don't have a car for you, come back in the morning". After expressing that wasn't an option, as I was hours from home, and had reserved a car. He told me I could have the minivan if the couple didn't want it, which immediately made them take it. He then informed me I couldn't go to the airport because my "reservation" was related to insurance, and the airport location can't process those. And no other locations were open. I asked multiple times what the point of a reservation was if no car was being reserved, he couldn't answer anything other than "it's a complicated process". It was clear they had made me a "reservation" without having a car reserved for me or any available for me. It seemed like they were hoping someone canceled or someone returned a car in order to service me, even after multiple calls confirming they had a car for me. They refused to admit that, and instead blamed me for being late, saying if I was on time the car would be there and acting like this was fully my problem. Mind you, I was told there were multiple car options for me to choose from and (aside from that minivan) they didn't rent any cars between 5:30 and when I showed up. Yes, I asked and his response was "we would've taken you to a different location to get a car" which is just confirming they never had one for me in the first place. So they literally had no cars available when they accepted my "reservation"? They could've told me on any of those phone calls to go to a different location to begin with. But of course then they wouldn't get the sale. I was complaining to other employees (from the sales department, not rental. Sales team was empathetic and tried to help me) and asking for the manager (turns out this guy was the manager so I asked for his supervisor). They must have told him something because he came out with a different energy, kissing my ass and trying to be "helpful". Same guy who essentially told me "tough luck buddy" earlier, heavy on the attitude in all interactions too. If you're still invested, I had to find my own ride back at my own expense. Point is: 0/5 stars. Do not rely on this Enterprise branch. Period. read more

Awful experience and communication. Booked a reservation 3 days in advanced, called and confirmed my reservation 2 days before. Appointment was at 8:00a. I showed up at 8:08a and management had no cars for me. Unbelievable. No update call. Not anything to let me know. Didn't try to help me. Told me he wouldn't have anything for me for a few hours. Told I can try another location if I want. Booking online does nothing. You need to call these places and get actual inventory counts. They don't keep track of any of their inventory. What a waste of my time. Never again. read more

Tried calling to find out how to make sure the hundred dollars they held on my card for rental and the phone rings forever and then says goodbye or the girl said there's one ahead of you and u get disconnected , I pray they release my funds and don't charge extra. If u allow me to drop off my car at collision center then arrange to close out my transaction with verification read more

This is my go to branch whenever I need a car and I love it here. Jasmine is the branch manager and I've rented from her a few times already and we are now on a first name basis. If that doesn't scream customer service and loyalty, I don't know what will. I always make my reservation well in advance so that they always have a car ready for me no matter the time of the day I stop on in for it. The ladies there are all phenomenal employees and are courtesy and happy to help up into a vehicle. I'm actually sad I'll be moving to another city and will have to start all over again to build my reputation as a good car renter at my new location. If you need a car I'd highly recommend you give them a call they will try their best within their power to help you. read more

Had an Infinity QX80 for a couple weeks and overall it was a very pleasant experience. Met with Kim at the collision center where I dropped of my truck and she had us on our way in under 10 mins. Literally within an hour of signing the contract Jasmine reached out to me to make sure everything was good. These ladies literally go above and beyond providing the best customer service. Super friendly and great attention to detail. read more

Made a reservation on a car drove over 30 mins to go get car and they rented it out to someone else wasted gas and time

First time renter here and I must say I had a great experience with customer service, the men who had helped me all were professional and very caring about the vehicle that suited my son and I best. I'll be renting here soon. I highly recommend this location! why that is well simple,customer service cleanliness of vehicle low prices eco efficient vehicles and a staff who show one another team support towards each other. Also great location, the freeway is literally right next door. read more

The personal is so mean they will make everything in their hands to not rent you the car , the tall man is so sarcastic . HORRIBLE experience. I rent in different enterprises before and they are so helpful and nice . Definitely the the worst enterprise ever . read more

Had a great pleasure of doing business with Dj. We needed a rental for the weekend and the small pick up we needed was not available. Dj helped us here with this and we was out with a rental that satisfied our needs. read more

Literally the worst location I've had to visit in my life. I called ahead of time and was told by Brooke I could come in now and would receive a Hyundai Palisade. I arrived and spoke with the same woman Brooke who I spoke with over the phone who said "yall are a little early" as if she didn't tell us to come in the first place. She randomly tells us we're getting a Chevy equinox that someone had just returned. That customer returned the car because they did not like it. The same staff Brooke then left with another worker in the exact car she told us we would get. When we inquired about the car we were told they took the car to another location for a meeting and would be back in 30 minutes. How it would make sense to leave in the car you literally told me to come pick up now makes no sense to me. On top of the unprofessionalism in the office, we were not accommodated or offered a discount for their incompetence. Alexis came in then acted as if she was doing us a favor by telling us to wait. We asked her to transfer the reservation to another location and she claims she did. When we called the Fontana location they still did not have the reservation and we had to go back yet again. She then said it was Fontana locations fault. After wasting almost an hour the woman who took the car came speeding in the parking lot in the car we were supposed to rent. Everyone here had subpar service and lack of general comprehension on how to complete their job. How they didn't even think to offer another location after THEY made a mistake is insane. No one knows anything and they genuinely do not care. There was no discount offered and not even a simple apology. On top of the workers cussing in front of their customers. I refuse to let my husband spend his hard earned money where we are not respected. I would not be surprised if this location did not last. Management has a real nightmare on their hands. read more

Absolute trash. Told me they would have a car for me multiple times and upon arrival they had 0 cars available. Eventually admitted to me that they were banking on someone else canceling or a car being returned. Unethical, massively inconvenient for a long-time Enterprise customer, and a big 0/5 stars for this Enterprise. :( read more

Jasmine is awesomeeee I definitely would recommend going to her she's awesome sauce at it finest... SUPER HELPFUL && INFORMATIVE read more

Enterprise Rent-A-Car - Car Rental Near Me - Bloomington, California

I was really impressed with the level of service I received from Luis. He's was very helpful . He was able to resolve my issue quickly while other locations I went to were giving me a hard time with my situation. read more

Alfredo stated that the gas was in between half a tank and 3/8 on the Jeep Compass. Rental representative Alfredo got angry with me and told me why would he be lying he's not going to get free gas. Alfredo said we keep going back and forth are you saying I'm wrong? Horrible customer service here. He then sent his coworker because he got too angry and the other representative he said it's at 3/8 that's the best I can do. I ended up leaving and not taking the car. The read more

Enterprise Rent-A-Car - Car Rental Near Me - Bloomington, California

Kimberly and the staff were super awesome and friendly! I absolutely loved my experience if you need a car rental I definitely recommend them! read more

Enterprise Rent-A-Car - I love my rental - Car Rental Near Me - Bloomington, California

Horrible just ruined my vacation called me and said we have to cancel your reservation we have no cars I mafe the reservation 48 hors before and then no call or warning Horrible read more

went to rent a car had me waiting for hours to get the car ...with reservations !!!! they didn't even accommodate me wit another vehicle bad service i just left don't know how they stay in business !!! read more

Rented a truck here for a decent rate. 4 stars because they got my rental wrong twice (1st at Redlands location then again in Colton due to call center screw ups, make sure you look up the make n model before committing) but Alexa Gamez help me out with quick fix and quick service. Thank you. Just wish they had 1/2 day rentals for us car owners that just need a quick haul. read more

Enterprise Rent-A-Car - Car Rental Near Me - Bloomington, California

This place is great walked in today with no reservations and Garrett was so helpful and ended up getting us a better car at cheaper price. Great customer service. And made it so easy for us. read more

Had a reservation of a suv 4x4 the told me the car had a recall then they swap me into a Mercedes suv with a terrible cigarette smell after that car they gave a Mercedes 350 with a non working gas meter which I declined and I'm stranded here we're not even a ride read more

who ever answers the phone is rude asf and not very helpful at all, I was calling because I had a couple questions and the guys responds are very short and rude and sarcastic like I had genuine questions and he thought I was joking around read more

I had a very bad experience here. I did a rental 8 months in advance. And I was specific on the vehicle I want to rent. They ended up giving me something that I did not ask for. I also asked for extras which I did not get. I try to communicate with this business prior to picking a vehicle and their phone system was down. I tried to explain that this was not the vehicle I asked for and they made me feel like they don't care what I asked for. To top it off. Vehicle with full of dog hair or cat hair so my allergies are going crazy. Manager texting me asked how everything was going and I told her horrible and she never replied back or bother to even give me a call back. Is a bad way to do business. And to top it off the vehicle seem like it was falling apart. I also tried to reach out to corporate to give them the feedback and nobody has ever responded. Very very bad business. I am as of today still a very unhappy customer. read more

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Best customer service I have experienced in a long time! The ladies at the front desk, office manager, and the shuttle driver were helpful, polite, and most of all it did not feel as if I were bothering them like most places these days. Highly recommend!! read more

I was given a car that smelled like Cigarettes unfortunately I had to take this vehicle being the only vehicle available I also was given a free upgrade and was unable to use it even though I reserved a week prior m. Sonia the manager was very rude and only gave me $20 off my rental price. After leaving later then my pick up time Because of the issue I was charged for an extra day when returning at the same time I left. DO NOT RENT HERE I won't be returning for any of my business trips read more

I Can't lie the moment I step foot into enterprise Jesse and Tiffany were their. They helped me with making the right decision on purchasing a car, they both took there time to listen and negotiate with me on purchasing a vehicle, not only did they reach my expectations they got me the car I wanted !! So I would like to thank Jesse and Tiffany again for making this happen! Thank you all I feel very blessed :). read more

Enterprise Rent-A-Car - Mazda 3 skyactive - Car Rental Near Me - Bloomington, California

Have rented from this location multiple times. Service is friendly and not rushed, definitely has time to respond to questions and communicate well. Used costco online to rent and got better rates as a Costco member. read more

Amazing Professional from the first interaction and truly an establishment with positive energy, I was greeted with a warm smile and a firm handshake. It was obvious when I opened the door every employee enjoyed what they were doing and had a purpose. Daeon Garner was a courteous, friendly and knowledgeable about every facet of the experience. I was in and out in a very reasonable amount of time and they definitely have my business from now on. Great job Enterprise read more

This place deserves no stars. Reserved an SUV tmw for Christmas weekend 2 weeks ago. Called tonight to confirm the open time and our reservation to be told there are no more suv cars available. And there is a van available for $100 more and now the time has changed to bring it back if we don't return it by 9am when they open we will be charged for a whole other day which will amount for 2 more days since they are closed on Christmas and obvious didn't disclose that. TERRIBLE! Then I get put on hold Until they close and it automatically ends the call and now the automated machines says they are closed. OBVIOUSLY! Don't count on this place if you plan a vacation ahead of time especially during the holiday season. They want the most money from last min ppl. read more

We had the best experience renting a vehicle for the first time at this location! My fiancé and I walked in and were greeted by a friendly customer service representative, Melvin. We were there to pick up our rental of a mid-sized vehicle which we booked online. While we were reviewing the details of the rental, we were offered an upgrade. When I asked to what vehicle, I was told a Maserati! My fiancé and I didn't think it was even a possibility but Melvin made it happen for us and we are so grateful! We had such a fun trip driving the Maserati and we told everyone about our experience at this location! I highly recommend the Bloomington Enterprise location and we will definitely be back to rent another vehicle! Thank you!!! read more

I went to this location today 10/28 at 8:00 in the morning. The guy and the female that help me wasn't really helpful they treat me like I'm asking for a car for free. It was very frustrating and inconvenient. She turned me away and they said that I have to go to Montclair that have business with caliber collision. Very rude and won't even call another enterprise to check for availability. read more