Their assistant manager "Z" helped me. The Ram dealer had to troubleshoot my truck and had NO…read moreloaner vehicles available. I kind of understand BUT I was an inconvenience. And Z told me the amount it was going to cost per day. I saw the type of vehicle she quoted me and immediately wanted an upgrade, she accommodated my request (of course for more $$). I rented a SUV. It was very clean and drove nice. My ONLY one complaint (the star deduction) was, on Saturdays ( when I was going to return the vehicle) they close early (Saturday 9 to 12). My truck was ready Saturday, but I didn't get to Enterprise until 1:30.

Customer service is the worst! It's outsourced and we all know what that means! I was looking for a…read morecertain type vehicle. They told me they had one. I asked for the direct number to the Norco office. They gave me a 951 number. It went right back to outsourcing. I hung up and drove down there. There was one in the lot. I go inside the building and ask if they have the vehicle I'm looking for. The guy says no. We don't have any. I ask what about the one out in your lot? He tells me that it's offline because it's going to auction. So outsourcing customer service tells me they have one. I drive down there. And yes they do right there in the parking lot. So I ask him if he could check on his computer where I can find one. He said he couldn't do that! Wow! What great customer service! I'll never step foot in an enterprise car rental office again!

Needed a rental car for our road trip this Spring. We rented a mini-van from Enterprise here in…read moreEastvale. Received great service. Only issue. I could not drop off the car early. They don't have a key drop off box.

Absolutely terrible experience with the Eastvale Enterprise location. I specifically called…read morecustomer service on the 18th to confirm everything for my reservation. I showed up today at 7:50 AM before my scheduled 8:00 AM pickup only to find the place completely closed. To make it even worse, Apple Maps still showed the location as OPEN. I waited there for an hour thinking maybe someone was just late, but after calling customer service again, they casually told me the location was closed and that I'd need to go to another branch. No call, no email, no warning. Completely wasted my time and threw off my entire morning. What's the point of making a reservation if the location can just be closed without notifying customers? Extremely unprofessional and disorganized. If you value your time, avoid this location because apparently they don't care enough to keep their hours updated or inform customers when they shut down operations.

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

Great customer service! Download the app! You get a much better deal through the app by adding…read morediscounts like AAA or Amazon Prime. I've been renting off and on for about a year. The car is not always clean, sanitized or smelling great. It's a hit or miss! The SUV's are the best and usually brand new with very low miles. The midsize cars are a bit older. I love that they have a bigger selection of cars compared to other locations. They have the Tesla. Unfortunately the one I got smelled like smoke, no floor mats and not well maintained. I hate to say this but I blame the previous customers for the scratches etc. Tesla Model 3 short range: a full tank cost about $20 to charge total. Tesla superchargers take about 30min to fully charge. All electric cars you must return with 70% minimum. The charging cost comes out of the DEPOSIT. Honestly, I feel if you want Avis to carry good spotless cars then customers need to take responsibility as well my opinion. NO SMOKING (obviously), however if you choose to smoke in your rental please leave a couple of cherry car fresheners inside the car and leave windows open. The staff are accommodating when you come in at the right time. Like I said it's a hit or miss! They do have a drop-off window of 29 minutes max. There's an extra charge if it goes over. As a courtesy, I usually call in to let them know if I'm running late. It's a busy location since it's the only Avis in Corona. Avis in Chino barely has any cars. Enterprise rental also has a very small selection. There is a $12 charge to extend. The daily rates changes if you wait til the last minute. Extend right away if you can. All billing issues need to be addressed with the 1-800 customer service line. They will NOT resolve any billing issues over the counter. I can't stress enough to CYA!! When picking up, address any damages with the staff before driving off. Let them know! TAKE PICS of every single thing that looks like a scratch or dent (inside & out). If the car smells funky let them know before driving off the lot. It literally takes a minute to take pictures. When dropping off, fill up the tank (take a pic of the gas gauge, return it clean (inside at least) and drop it off on time. I definitely recommend!!

Always an amazing experience! Staff is always professional and kind . And they always offer me a…read morefree upgrade when they can. I always book in advance and things go smoothly.

This place is a scam artist. Do not rent from here. Go to Ontario airport instead…read more It was a bait and switch. We booked in advanced and paid in advance for $55.85 a day vehicle. They claimed they didn't have the car when we showed up and the girl at the checkout had the audacity to propose that we upgrade the car with an addl $45/day charge for their mistake??? So now they are charging me extra for their incompetence, I'm out $200 extra. There was no discounts offered, nothing. We followed Hertz rules and regulations and this was the treatment we got? I'm stuck because I needed a car today. I could have booked somewhere else instead of paying $100/day fee. You guys should be sued and put out of business. I will file a complaint about your business everywhere for your crappy business practice. I have used Hertz before and this was the first time I was treated like this. This is so unacceptable.

My experience with Enterprise in Corona have consistently been positive. The staff are friendly and…read moreprofessional. The cars are always clean, inside and out with a full tank of gas. The cars we've reserved online is exactly what we get when we pick the car up . There was one occasion when the reserved car was not available, however , they rectified it by giving us an upgrade . Additionally, I really appreciate the service they provide by driving me home ( within 6 miles) after dropping off the rental . Great customer service guys!!! Thank you .

so expensive I went to rent a car for one day they me $90 for one single day and on top of it. The…read morecar wasn't even clean so it's not good. Be aware of this place very expensive. They charge whatever they want. it's so crazy one for one day. I drove the car for 6 miles because I need a car to do something because my car was on the shop but to pay $90 that's too expensive so don't do the same mistake. I did go someplace else. Maybe just get an Uber will over here very expensive and they charge your credit card so there's nothing you can but we learn as we go, so don't do that same mistake I did at this location. I don't know if all the locations are like that, but I imagine they are just

Fast and reliable…read more Great prices and value. No hassle service Become a preferred member and skip the line!

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

This rental company is horrible!!! I had reserved a 16ft truck and when I went to pick it up they…read moregave me a 12ft truck and charged me the full price. Apparently they give priority to one way travelers over in town. I was not informed and had to make multiple trips with the small truck that I would not have had to do if I had the larger. The only thing the owner said to me was "well you can go else where" Horrible. A good note- the young woman helping me was extremely sweet and felt horrible over the situation.

If I could give this place a zero star I would…read more Called and spoke to someone who worked there and reserved a 16' truck the following day pick up. She said she didn't have a 16' but a 10' was available and she would reserve that one for us and if a 16' become available when we went in then she would give us the 16' Went in the next morning and NO TRUCKS WERE AVAILABLE. Our appointment time was 8:30 and she tried to correct me and say it was at 9:00 a.m. I asked her how could we reserve a truck if they were not available. She blamed the system and said "sometimes the system does that when you do it online" I said "I'm sure it could but I actually spoke to someone in this office" she had nothing to say after that. As we were leaving she called from her office to us the opposite side of the building by the door as said "I'll check for a 16' now" EXCUSE ME! Get up out of your chair, walk over to us or something, instead of screaming it from your office. She then said someone was to return a truck at 11:30 and we could get that one. She would call us, at 10:45 she called and said there would be no truck Customer service needs some service in itself. And def don't make reservations for trucks that don't exist. Never again.

Very nice and reliable rent a car place that even picks you up and drop you off after renting a…read morevehicle. Very fast and easy service that gets you right in your rental car with no hassle or problems at all. The employees are very professional and knowledgeable so feel free to ask them any questions. Overall great service and I recommend them if you're in the Ontario, California area.

They are crooks they try to charge me money per day and the dealership supposed to pay for it…read more But they took my deposit beforehand and didn't even told me about the fee now after I cancelled right away they won't pay me back my deposit beforehand for 3 days later I told to the manager and he give the wrong number for the corporate office Now I am waiting in the sun for the dealership to pick me up