This location has been my go-to for rental cars for years. The staff is always friendly, professional and courteous. And the pickup/drop-off service is worth its weight in gold. They have their own huge parking lot and super convenient location right by 101. Model selection is always good too because they bring vehicles from other locations to accommodate you if necessary. During my most recent rental I had an issue that was promptly and thoroughly addressed by Ashley, the Branch Manager who is exceptional! I greatly appreciate all her help in going the extra mile and look forward to rentals from this Enterprise in the future. read more

Karen helped me, she's the best!!! Easy transaction, professional and polite. Highly recommend asking for Karen when you go. She's awesome!!! Thanks Karen!!!! -Ian read more

Enterprise Rent-A-Car - Mercedes I rented from Karen at Enterprise! Great ride, great experience, and Karen is the bomb!!!! - Car Rental Near Me - Burlingame, California

Always a great experience with this location. Highly commend Ashley and here team for always taking care of us! Excellent customer service from pick up to drop off! read more

I had a terrible experience with Enterprise Car Rental. My insurance was covering the cost of the rental, but Enterprise employees intentionally upsold me to a higher-rate vehicle without clearly explaining that it would cost extra out of pocket. They made it seem like a standard upgrade--only to later charge me more. This practice is duplicitous, dishonest, and unethical. Enterprise should be ashamed of these shady tactics. When someone is dealing with an insurance claim, they should be treated with transparency--not taken advantage of. The employees I dealt with were manipulative and misleading, and it's clear this kind of upselling is part of their business model. Never renting from Enterprise again. Customers--beware. Always double-check every line on that agreement because they will try to sneak in charges you didn't ask for. This company does not operate in good faith. read more

Vanessa and Aidan were efficient courteous and really really customer centered! They knew my name before I came in and found the perfect rental car for me minimized steps for filing w Geico my insurance carrier and even parked the car in the shade so I didn't have to go into the sun to pick it up. Thank you both for making a hit and run claim and experience w auto insurance so seamless and delightful!! Thanks so much!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Burlingame, California

Karen and her team provided excellent service during my rental car experience. They were friendly and professional during my interactions with them. They explained all the services and details regarding the rental process. I am extremely happy with my experience and would do business again in the future. read more

THIS PLACE IS AWFUL!!! Zero stars if possible. ASHLEY MASSELL basically gaslit my mom and forged her signature into getting insurance for the car rental. She had to get a rental due to car accident, which was paid by the other party's insurance. My mom claimed to not get insurance and it wasn't until she saw the charges on her credit card statement and when she asked for a copy of the contract, it was OBVIOUSLY FAKE initials?? Who signs with initials? This is a legal action for forging! When my mom asked to speak to a manager, they refused to connect her with one and said would contact her, which they NEVER did! They tried to blame my mom and say that the contract was from the previous month and they had already submitted billings and cannot fix. THAT IS THEIR PROBLEM! What kind of lame excuse is that?! If they don't apologize and refund the money back, I'm taking this matter to social media! read more

Awful business. Their branch manager Ashley Massell and her team forged my mother-in-law's signature and charged her credit card without authorization for the optional car rental insurance. Ashley was utterly useless when confronted by my MIL -- she refused to connect my MIL to a supervisor or anyone who can remedy the situation. Pretty atrocious that this business would take advantage of someone who is renting a car from them as a result of a car accident. Thankfully my MIL was able dispute the charge as fraudulent directly with her bank, but what kind of an operation does this? We aren't just talking about poor customer service -- they literally commit fraud. *Edit: A "Natalie" from Enterprise responded to this review with a canned response (see below). My MIL has already tried to contact customer service - no one ever got back to her. read more

Ashley was such a great help with getting our car. Fabulous customer service. Knows how to get things done. She was the greatest help.

From the moment I walked in, the energy was positive and welcoming. Ashley and Aiden (check spelling) in particular, stood out with their exceptional customer service. They were not only friendly, but extremely helpful and accommodating and they genuinely seemed to enjoy their jobs (which seems rare nowadays) making my entire rental process smooth and enjoyable. I was able to get down there on my lunch break and get out with about 30 mins to spare for lunch. This is definitely one of the best Enterprise branches in the Bay Area, I definitely recommend this branch. read more

I had a great experience with everyone who helped me at this Enterprise location. Emily was kind and patient with the customers. Aiden and James were professional and efficient and the driver who picked me up and dropped me off at the auto body shop was courteous and friendly. Keep it up! I will definitely drive to this location for a rental next time. read more

THIS PLACE IS AWFUL!!! Zero stars if possible. ASHLEY MASSELL basically gaslit my mom and forged her signature into getting insurance for the car rental. She had to get a rental due to car accident, which was paid by the other party's insurance. My mom claimed to not get insurance and it wasn't until she saw the charges on her credit card statement and when she asked for a copy of the contract, it was OBVIOUSLY FORGED?? Who signs with initials? This is literally a CRIME. On top of that, Ashley was SUPER UNPROFESSIONAL! When my mom asked to speak to a manager, they refused to connect her with one and said would contact her, which they NEVER did! WORST CUSTOMER SERVICE EVER! AIDEN GAUL tried to blame my mom and say that the contract was from the previous month and they had already submitted billings and cannot fix. THAT IS THEIR PROBLEM! What kind of lame excuse is that?! If they don't apologize and refund the money back, I'm taking this matter to social media! read more

I was impressed with everyone working here. Prices were fair too. Needed to extend my rental twice and they were great about it.

I made a walk in reservation for a Chrysler Pacifica today on 10/16/2024 Wednesday at 1600 hours at Enterprise Burlingame CA. Dan Dempsey was the individual that helped me and processed my reservation. Everything was paid for including the deposit hold of $300.00 on my debit card. After 15-30 minutes of the driving the vehicle i received a call from Dan Dempsey stating that he didn't notice my driver's license was an out of state license and the processed debit card is against their policy. I was not aware that having an out of state license is not suitable for a debit card payment. Dan Dempsey accepted and approved my debit card payment and the payment was instantly taken out of my debit card. I went back to return the vehicle with my wife. The manager Adrian DeRose was giving me and my wife an attitude regarding the policy. It wasn't about the policy it was when my card was charged and when will the funds be deposited to my bank account. He stated on the call that the funds would instantly be deposited to my account. Adrian DeRosse was giving me attitude and could not compensate me from the time that was wasted during the process and after the process. Adrian Kept insisting that it was my fault and not his employee's fault. They should have checked my Driver's license first, before approving any payments being made. Now, i was told a different thing by Adrian that the funds would be available in 24 - 48 hours. He is aware that i flew here to CA to celebrate my wife and i's Wedding anniversary. Now i am short on funds due to this issue that this enterprise location caused. My wife and i are extremely disappointed and dissatisfied with the service and attitude coming from the Manager. Adrian was giving a death stare while trying to fix the issue. Meanwhile my wife and i was doing are best to still deliver a positive communication. My whole trip is ruined due to this issue. read more

Adrian, thanks for coming in clutch for my vacation, for my family and I. Things changed during my vacation you made my accommodations hella easy with a rental car. Give this man a raise and a promotion!!! Merry Xmas to you and your team! read more

Came in to pick up a car, we were in great care with Mark, he is very friendly and helpful. He was knowledgeable and let us know everything with the car and the details regarding. Thanks Mark for your help! We appreciate it read more

Enterprise Rent-A-Car - Car Rental Near Me - Burlingame, California

Thank you Enterprise Team for the great rental car and the amazing customer service! The booking online was easy and straightforward. I booked a large SUV for a road trip to LA and they accommodated us perfectly. Staff was very nice and explained the billing process along with any extras for insurance. The Ford Expedition that we rented was luxurious, spacious and comfortable for my family of five. Will definitely come back to Enterprise in Burlingame for our next road trip. read more

I always rent only with them, very nice customer service. I prefer to do business with them.

Have an insurance rental from this place. Many selection and this location has a car wash drive through system. So their car is always clean. read more

Do not rent a car from this location, especially from Ashley. There is a reason she is mentioned negatively multiple times in the reviews. She straight up lied to my face more than once about what I was going to be charged for the damage waiver. I asked her point blank period twice, if the charge was per day or for the entire time I had the car and she said it was x amount for the entire duration I had the car. When I went to drop off the car, I noticed the pending charges on my credit card, (one for the deposit and one for the damage waiver) and she told me I was going to be refunded so the only charge was the amount she initially told me. Was not refunded. I tried calling to speak to her. They said she was busy, couldn't come to the phone but would call me back. Never returned my call. Surprise surprise. This is not even a sales strategy at this point, it's just a scam. Do not trust them. read more

I had the single worst customer experience of my life while renting at this location. I have given this location a lot of business, renting from them every week for over a year. I never had any trouble until three weeks ago. I am a member of Enterprises rewards program and had accumulated a lot of points. I booked a rental with this branch with the intention of using them. I booked using the Enterprise app and thought I booked using my points. I had my wife drop me at the rental location Saturday morning and she drove off with our kids. There is no easy way to get to this location without a car. I went to the counter and was helped by a management trainee named Jude Doyle. He let me know that there was a rental fee at which point I said that I wanted to use my points for this rental. He told me that had to be done through the app and that I would have to rebook. Irritated I said I did book through the app and asked if he could help me use my points. He told me there was nothing he could do and that I had to rebook. Frustrated I asked if he could help me with that and he said no because he didn't like the tone of my voice. That irritated me more and I brought up that I have rented here for over a year and never had a problem . I then asked him again, if he could please show me how to use the app to do this, and I placed my phone done on the counter in front of him, explaining that I didn't understand where I went wrong with booking my rental. He again refused help and then told me that he wouldn't rent to me because if my tone and asked me to leave. I admit I was frustrated with his service but I never raised my voice nor did I impolite language. I was shocked and visibly shaken by this. It was humiliating. He then had the nerve to site my shaking as another reason he would not rent to me that day. I told him I had no transport and was effectively stranded. I pleaded for him to rent me a car or at the very least call me a car to take me home. He refused , showed no concern that I had no transport home, and as I left gave me a "bye, bye" wave. I ultimately had to call a car and pay for a ride home. I contacted his manager' Ashly, whom I have had many dealings with over the year and she has not responded to my attempts to contact her over the incident. I contacted her 3 times by message over the course of one week. I have yet to have a reply and have decided she is stonewalling for reasons that are not clear to me. I filed a complaint with corporate and was told they were investigating and it would take some time. I was given 1500 pts by the customer service rep I filed my complaint with. The max she was authorized to do. I felt listened to and it was clear she sympathized with my story. I appreciate the 1500pts but that doesn't seem like enough that I feel satisfied that Enterprise stands by its brand and its statement that it puts the customer first. I was literally treated like garbage by this company's representative, tossed out on the street without concern and if it were my business I would be outrage by this, especially to a customer that had brought so much repeat business. read more

Unprofessional customer service by management. When asked for clarification no one took ownership nor returned calls. Left me to bounce around mangers. read more

BEWARE! Don't use Burlingame Enterprise. If you had to deal with the manager Ashley Massell, sorry for your experience. She is the worse manager ever. She cancelled our rental 2 weeks before we were planned to leave. The excuse is that there was another renter that needed the same week and they need it for 2 weeks instead of our 10 days. I guess they look at it as more money! Unacceptable. I wish I could link our conversation because at that point, she was making excuse after excuse why we were being cancelled. First she said their website doesn't update availability....WTH? I guess they overbook just like the airlines. The only difference with the airlines and Enterprise is that at least the airlines will compensate you when you are bumped off a flight. Enterprise just gives you their 'sorry for the inconvenience we may have caused" excuse. No compensation for the headache trying to find another rental at the last minute. We had already pre-paid thousands of dollars for hotels and other fees for which we were traveling. I see others have complained about her, but yet there she is.....still there. I don't know why they keep her. A real good, customer service based business would have fired her. Enterprise is digging from the bottom of the barrel when they promoted this incompetent manager. She needs to go....or they need to update their website to update rental availability for customers. Since the latter is unlikely, she needs to go. I feel sorry for her coworkers. Don't use Burlingame Enterprise! You've been warned. read more

This was my first time to have a rental car at this Enterprise location which was arranged by Triple A Insurance through priority pass service. Ryan Voltattorni who is a new employee handled me diligently when I came in. He is very polite, kind, attentive, and efficient. He did his job well. Thank you, Ryan and the Enterprise for a pleasant experience I had at your place. read more

Enterprise Rent-A-Car - Enterprise Rent-a-Car - Car Rental Near Me - Burlingame, California

Due to my 2-yr old I was 12 mins late on a Saturday to pick up the car and they closed at 1pm. I called 4 times while on the way to see if someone could help but no way to get through to the desk. When I reached the entrance the employee said sorry they are closed and nothing he could do. But it was the disinterested, impersonal way he addressed me that was most bothersome and he had no explanation why the desk was unreachable. I'm a frequent Enterprise customer but this time went through Priceline and had to pay up. Enterprise is supposed to emphasize customer service but I've always found this to be superficial and not much beyond some plastic friendly greeting. read more

I've been here quite a few times over the last couple years and I have to say that the customer service is fire! Every time I've been here has been a great experience. Rental cars are rental cars and will always be a roll of the dice. I don't have high expectations sit I do have them in general and I can say they have been met every time I've used this location! Thank you team! read more

I was hit by a driver with Geico insurance. I drive a Tesla and when I made the booking Geico approved a compact car... The employees at this location helped me battle Geico to get a comparable car... when Geico stopped they gave me an upgrade to an electric car. Everyone here was super friendly and helpful! This is a great team and great to work with! read more

I bought a New Car in November and was rear ended a week later. With only 300 miles on my brand new 2023 Genesis!! Needless to say, I was devastated... I had a feeling I wouldn't see my car for a very long time. Insurance claims are never easy. On December 6th I was sent by Metro Mile insurance to this Enterprise, and couldn't have been happier with my experience. They gave me a few different car options and I went with the BMW 5 series. The Manager Eric and his associate went above and beyond to make sure I was happy with my loaner and back on the road swiftly. As time passed Eric would call me personally to let me know both what the body shop was quoting for time to completion, as well as the status of my rental. He personally would call the insurance company to help me get extensions. This was huge and I know because I was calling them and would would for up to an hour a few times. All in all I had the rental for 3 months. I'm glad to have my car back but this enterprise and working with Eric really was the "look at the bright side" To a bad situation HIGHLY RECOMMEND read more

I needed a car in a jam and Daniel D was wonderful and quick to help me get one so I could be in and out. THEN the rental I got broke down the next day. He met me at my location within 20 minutes of my call with another car on the spot! Thank you so much! A1 customer service!! I always rent here but they definitely have my business for life! Thanks Daniel for making a rough couple of days a tiny bit better. read more

How bad of a service do you have to have?Actually tell people your Hours on the phone rather than just telling me the day its due. Spent 2 hours cleaning the car just to be 5 minutes late to return. Now charged extra $60 for no reason. Service very un informative. Some chick named Dani u cant even hear on the phone. Atleast the dude James can communicate. Jesus, can't i get a financial break from these munching up money grabbers. It's quarantine. Enjoy the $60 charged. My first review to a business and its a freaking rental place. Amazing. Less than one star if possible. Do ya'll even like y'alls job? read more

This 778 Burlingame location Enterprise rental was very dishonest. The guy reserved a car for me online for $78 a day, but I went there riding a uber. Then he gave me a big car for $156. He also did not let me cancel the reservation that time, and I had to take it whatever they assign. I did not have time, otherwise they should have been sued. read more

Was having trouble trying to rent a car, but man the branch manager Adrian really came in clutch to help me out!! Customer service is A1!! Definitely will be back!! Thank u again Adrian!! read more

Family trip to Tahoe and needed an AWD car with snow tires to get over Donner Pass. I called and spoke to Luis who was very helpful. He went into the lot to make sure the car had snow tires. I booked the car for the week and it was great. We had a lot of snow during our trip so the car's features were needed. The team at enterprise was easy to work with and I will be coming back in the future. read more

Enterprise Rent-A-Car - Rental car in a snow storm. - Car Rental Near Me - Burlingame, California

Aidan and Mira did a great job helping find a car with no rush and were very accommodating. I appreciated their customer service and they definitely made the experience and smooth as possible. read more

Absolutely terrible service. Came to drop off my rental car, told me it was an hour to get dropped off to my auto body shop. They told me after I signed off on the contract to return my car that I could have just left the rental car there. They ignored my request for other alternatives and said I had to wait. Way to give me false info and then leave me out here like this. Do not rent from them. read more

Excellent customer service by Allbry, in spite of us having to extend the rental agreement three times due to late repairs. A limited amount of assortment of cars, but friendly and definitely the least expensive option if you are stuck with a long-term lease . The manager was also very nice when we returned the car. Smoothest part of having to have your car repaired. read more

George, the head honcho there, was dope. His whole team was very welcoming and was able to treat this rental with an over and beyond customer service experience. This experience here has made me a 100% Enterprise Rent-A-Car. This branch is top-notch. read more

This is a huge thank you to Gabe for his effort on helping me argue with an insurance company to let me rent a Tesla since mine was damaged in an accident. Didn't win with the insurance company but A for effort from Gabe's end. I appreciate his effort for going above and beyond with my terrible day today. read more

Dispute on $250 on "invisible damage" on a rental car. I have tried calling you at the number and left a message but we never connected. The matter is simple there is no scratches and no damage on the car. As a lay person, I don;t see any dents as shown on pictures as provided. I still see the $250 charge on my credit card which I will definitely dispute. I still think that you are charging me $250 for bogus reasons. read more

Made the extra effort with the insurance company to get me the best car in class available on their lot.