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    Dollar Car Rental

    1.3 (6 reviews)

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    12 years ago

    Dollar Rent-A-Car slapped on insurance on my bill although I declined it and then would not remove it. Crooks!

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    Hertz - Car rental Malibu

    Hertz

    2.3(108 reviews)
    0.0 mi

    I want to thank this Hertz location for taking care of my rental needs. We have rented cars from…read moreher 3 times and have recieved excellent customer service- starting with Joanna. She is so friendly to start with. John and Aldric all are part of this awsome team. There is rarely a long wait for get service. They keep the front desk flowing so nobody has a long wait. We are planing on our next car rental and will be back to them. Always a pleasure! Thank you, John and Julie

    I don't know what the deal is at this branch of Hertz but on every occasion I've used them the…read morestaff behind a desk have been unhappy, unfriendly and more often than not, not competent to do what I requested. Today (9.15am on the 17th June 2026) was the latest in a series of unpleasant Customer Service interactions. I am unable to update my credit card details online. I am unable to contact anyone in Customer Service online. I'm a team member on front desk at this location refused to help me with updating my account, and I had to repeat the fact that I wasn't trying to return a car or hire a car because I can do neither of those things until the credit card details on my account are updated four times before the team member stopped asking me if I was trying to do either of those things. When the experience of a business location is so consistently poor, it usually either stems from failures in management, training, or corporate culture. I don't know what the problem is here but I strongly recommend you avoid using Hertz at this location if you can avoid it.

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    Hertz - Small office on corner

    Small office on corner

    Hertz - Here is the photo Hertz provided. Notice you cannot see the pre-existing dent (compare this to my photo, next shot).

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    Here is the photo Hertz provided. Notice you cannot see the pre-existing dent (compare this to my photo, next shot).

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(192 reviews)
    2.7 mi

    I am a long time automotive professional. I've been involved in turning automobile lemons into…read morelemonade for a very long time. It's only natural I'd interact with any and all rental car agencies in the Bay Area. Over the years I've worked with Enterprise on both the corporate and branch levels. It's a family owned business and it's a people business long before the subject of the cars comes up. They do business ethically. They treat people courteously. Both clients AND business partners. They do a phenomenal job of communication and they excel at setting expectations and then exceeding them! It's a very hard job. The branches are used to promote staff from within which can lead to a challenge in turnover as Enterprise tends to hire young , intelligent "go getters". This can mean building a relationship only to see it change when a new eager young face comes in. That has been a 20 plus year observation of mine. I build and grow a relationship with an office full of happy young folks that help me operate and function only to watch them move on in their lives. This leads me to the reason for this specific review. That reason is Miss Helen at the San Bruno Branch. I remember the standard Enterprise changing of the guard ceremony where I met Miss Helen. Enterprise has a standard procedure. Departing manager comes and brings the fresh new manager for a meet n greet. This sounds simple. Sounds like common sense. Sounds "like a good idea .." and it is. But I'll tell you. No other company consistently does anything like this. So anyway. Miss Helen was full of enthusiasm and had a genuine demeanor about her as she committed to a fruitful and pleasant working relationship with me and my clients. I've had probably 20 of these meet ups over the years and knew to expect a learning curve. But I got the feeling it'd go well. And it has. Miss Helen will always take my calls and always address my clients concerns or needs as if she was helping her own family. As do all of her staff. It's clear to me that her management style is both effective and infectious. She proves an age old business adage I live by. "You can light a fire under someone and you may get results; light that fire IN THEM and you will get results !" I see it in the tone and feel of the current San Bruno Branch and it's something that's really rad to see in the current state of the world. A mixed bag of young people all working hard to better themselves and their branch while delivering their company promise of "We'll pick you up!" With a smile and some genuine effort and sincerity. In my humble (albeit wordy ) opinion. Miss Helen is an asset that built a team capable of handling anything. Give em a crack at global warming ! Let em see if they can fix the hole in the ozone layer. I personally think they're unstoppable !

    I've been coming here weekly for the past few months to rent a car, and the staff here is…read morewonderful. I've never had such great service consistently at a car rental. I've been helped by Ian, Helen, Jayden, Zach, Reanne, Zion, and James. Every staff member I have interacted with has been pleasant, helpful, and efficient. They're quick to get me checked in with the car, and quick during the return process. The cars are always cleaned very well. Zero complaints. I'm so glad that this Enterprise is conveniently located near me. Someone give them an award. Thank you!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Dollar Car Rental - carrental - Updated June 2026

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