Super Cheap Car Rental was excellent.. Easy pickup and drop off. Steve the owner was even willing to pick me up. Price was exceptional! Car ran great absolutely no issues whatsoever ! If you like good prices and great service I highly recommend Super Cheap Car Rental. read more

Was a little nervous about the reservation because it took about two days for it to be confirmed. Once it was confirmed and actually met Stephen (Steven) not sure of spelling I understood why it wasn't immediately confirmed. Super Cheap Rental is solely run by him. He has a few cars to be rented and based on what you choose will determine the amount of mileage allotted. We were given a Nissan Versa, we thought it was quite perfect for the the small parking spaces in San Jose and Bay. Excellent on gas mileage too! The best part was the pricing, it really is cheap! We also got picked up from the airport but that was probably because he didn't have any clients prior to appointment. We took a Lyft to the airport since Sundays the office is closed. All in all, we'd rent again. read more

TRAUMATIZING EXPERIENCE I would give a NEGATIVE 5 star review if I could. I don't recommend this place! You get what you pay for. SUPER CHEAP CARS. UNRELIABLE. BREAKS DOWN! We ALMOST DIED because of their poorly maintained car. Its a small company, so there isn't much help when the car breaks down too. Pay a few more dollars for peace of mind! It has taken me a year to finally write this review as a result of all the PTSD I had from renting a car here, specifically my interaction with the owner, Supercheap Steve. RED FLAG None of the plugs in the car worked and we were in the middle of nowhere. The car isn't new and Supercheap Steve mentioned something wonky about it, but reassured me it was ok. I can't recall the exact words, but it planted a big enough seed that we decided to check into an inn and charge all of our devices. Good thing we did! BREAKDOWN We made a left turn onto U.S. Highway 191 when Ithe gas pedal stopped and the car relied on momentum. We barely made it to the shoulder when a big rig flew by and shook the entire vehicle. UNPROFESSIONAL 1.Supercheap Steve told me to use my AAA. Thankfully the representative informed me it was the rental company's responsibility. We couldn't think and were just thankful to be alive, while Supercheap Steve was clearly focused on finding cheaper solutions. 2.Supercheap Steve coordinated the tow and then advised me to get back on the highway and drive towards town. When I told him that it struggled to move, he said to turn on the hazard lights and to pull over to the side if it stopped. He said something like, "the tow truck guy would see you anyway" and "that way you'll be closer." It was a busy highway and 90+ temp, who in their right mind would do that. I think he was trying to shave off a few dollars at our expense! 3.The car was a lemon. Supercheap Steve eventually told me to figure it out because his wife was getting mad at him for working while they were moving. It was the middle of a work week and he's the owner! When he told me to check my email, I realized he created a kayak account under my name WITHOUT MY CONSENT, so he could choose the cheapest car rental! 4.When we got back to the bay area, I gathered all of our reimbursements and that's when the real Supercheap Steve came out! He started nickel-and-diming me about everything. Keep in mind, we decided not to include our food, the gas for the 2nd rental car (long story), and pushed through the long drives to avoid additional nights in a hotel because we had empathy for him. That was stupid of us! He was aware of all of that and BASICALLY SPIT ON OUR ACTS-OF-KINDNESS. 5.Supercheap Steve refused to talk to me about the reimbursement for a week! I'm a public school teacher, so I'm on a tight budget. I decided to pay off the balance to avoid the interest. Once we spoke, I told him not to put the reimbursement on my credit card, but my debit instead. He was argumentative and kept interrupting me with details about his own expenses as if it had any relevance to my reimbursement. I'M THE CUSTOMER! The whole situation was on him -- the OWNER and HIS POORLY MAINTAINED, UNSAFE VEHICLES. He kept saying, "I'll call you back." He didn't! 6.I struggled to get hold of him the following days. ONLY WHEN I BLOCKED MY NUMBER WOULD HE ANSWER. He told me he put the reimbursement on my credit card, despite our initial conversation and multiple voicemails telling him not to. The whole situation was too stressful and he wasn't worth any more of my time. The stress of it all affected my health, so I walked away. I struggled to help my parents financially that month and was left with a lot of PTSD. ADVICE GO SOMEWHERE ELSE! Find a company with safe cars and can help you if something happens ... rather than make you do most of the work and leave you traumatized. read more

Super Cheap Car Rental - You get what you pay for. Supercheap car that breaks down! - Car Rental Near Me - Burlingame, California

Not super cheap and very rude, guy on the phone kept calling me "kiddo" very condescending when I asked why the deposit was so much. I recommend renting through Thrifty. read more

nice cars, great service, different than other car rental companies. Give them a try.

Great place to rent a car and save money!! Cars are reliable and kept clean. Steve has excellent customer service skills! I would recommend this place anytime. read more

Started pretty well, but in the end, we ended up being ghosted. We were planning a long-term trip, so we sent a few emails asking for clarifications ~8-6 weeks before the trip - everything was nice and friendly, responses were arriving 2 minutes after each email. Around 4 weeks before the trip we requested a reservation and were told to either email or call them. Sent a few emails - no response. After a few days, called them, got a response "we're trying to get you a car, it looks promising, you'll have a definite answer by tomorrow". No calls/emails for 2 days, so we emailed again. Again, no response, dead silence. Around a week later after another email an email comes in that they're still trying, and looking to get us a car - that was ~10 days before the trip. After that, dead silence again. Few emails ignored, including just asking about chances of getting the car. No follow-up whatsoever after that. Looking at other reviews, it looks like they might be good if you get the car. For us, giving false "probably", but then failing to follow up or even respond was very unprofessional. read more

So I don't know who are all this people who give great stars for this place but lemme tell you people something...these guys are very u professional. Firstly I booked like 3 weeks in advance, they took a week and a half to confirm, which was two days ago and now all of a sudden they cancelled. This is so sad to do this to a family who are almost ready for the trip. You guys are the worst of all. If u guys did not have a car and notified be when I booked, I would totally understand but the fact u confirmed and now cancelled, thats not at all nice. I hope people learn a lesson through me and don't even show you any trust. TIP: make sure you all reserve at two places if u reserve here. Coz don't ever trust this pple. read more

Cheap, functional car. Sums up what we needed. The female staff there needs to improve her customer service, though. Doesn't seem to want to help. Super rude over the phone too. read more

I am living in the Bay Area for around 10 years now and I have been a customer with Super Cheap for most of this time. I just rented another car for the weekend when I saw the recent yelp reviews here pop up on my yelp feed and so I thought after all this time I post a long-term review as well. Steve from the San Francisco location has always been very professional and I was very happy with the cars received. Other reviewers mentioned it already, the cars may have some minor blemishes and more miles on them than with the big other companies but they are always in perfect working condition. As mentioned, Super Cheap is also very upfront about this and this is one of the reasons they are so competitively priced. Insurance is all included so this is great for people that do not own a car like students, but you can opt out of this for further savings. Super Cheap also does not charge excessively if drivers are under the age of 25. I drive these cars extensively long-distance because of my frequent trips between the Bay Area and SoCal (LA, San Diego, Riverside) and I had never a problem with any of the cars I rented from them. Some reviewers here complain about the reservation system. When you book online, you need to be aware that you register for a car but the reservation is not complete until Super Cheap confirms it. They tell you on-site and also tell you via email that you need to wait for the confirmation to arrive within 48 hours. I usually receive a response from them within this time frame. I rented from many different car rental companies in the bay. This one is by far the best value for money, hands down. Plus, I never experienced any annoying issues like smoke smelling interiors, hairballs, spills or half empty gas tanks upon car pickup with this company unlike I had experienced them multiple times with the other big companies. read more

I booked Super Cheap Car Rental for the weekend after looking at the great reviews on yelp and google. My boyfriend freaked out at the name of the company but the reviews about Steve and his company are true - he is great and offers a great deal! The car we got was decently new (2013?) and clean - you get what you pay for - nothing fancy and it works and is safe. Couldn't ask for much more than that. Steve called me when I arrived from my flight before I even got a chance to call him to ask for the shuttle. He picked us up and brought us to the rental store. It was about $100 for the car for Friday pick up and Sunday drop off. Will definitely book with Steve the next time we need a car from SFO. It's nice to support small businesses :) read more

I was a little worried about the name of the company but I am a travel therapist who came to San Francisco for a 3 month contract and took a chance. Steve has been nothing but amazing the entire time! He was super nice and picked us up at the airport in the car I would have. The car was perfect for what I needed, reliable! When my contract was quickly cut short Steve was extremely understanding and refunded me well. I would definitely rent from him again and would recommend to anyone. If you are having trouble getting a hold of him- calling works best but he also answers well to emails. Thanks Steve! read more

Great experience renting from Super Cheap Car Rental. Steve was friendly and offered us an awesome deal for a rental. Compared to other car rental places, the rates at Super Cheap Car Rental could not be beat! I've already secured my rental for my next visit to the area later this summer. read more

You can set up your order and enter your credit card info. Then they can cancel the reservation without giving you any reason. They can't be reached by phone. At least I got the email that it was cancelled right away, I've heard others say they got shut down after their confirmation. You probably don't get a car unless they find some favorable scenario for themselves in the back alley. I'm suspicious Yelp is padded by many other fake reviews here. read more

I live in the area and needed a car for a month. I contacted a few rental facilities and SCCR was clearly the most competitively priced in the area. Their cars do have some exterior blemishes which they are very upfront about, however the insides are very clean and offers a great value. Rent a cars where going at a premium but they didn't try to gouge and stuck with their pricing model. Steve the Co-Owner, who is also a local Bay Area resident, was very easy to work with. This rental included a holiday weekend in which Steve had other commitments. We worked together to meet our mutual needs and he provided me with pick up and drop off services as I live only a few miles away. I would use him again and recommend him to others that don't need a "show car" for client travel. I also prefer to support local businesses. Rob read more

No troubles here! I found this place out through a yelp search for a car rental, and it was one out of two places where the rating was high enough for me to put it on my radar. I ended up going with Super Cheap Car Rental because it was a smaller business, and not a chain. I placed my reservation on their website on a Monday, and received a confirmation email within an hour. They also asked if I needed a pickup from SFO, but I was going to use BART to get to my rental (SCCR is conveniently located across the street from Millbrae BART/Caltrain. In N Out is also very very close which is a plus in my book. So thumbs up for location). My only minor gripes with the website were it's not aesthetically pleasing web design, and I wish they had some pictures up of the vehicles available for rent. I only saw a description for a '4 door standard', and for a first time renter, it made me wonder what year/model/is it safe? Luckily, the car I got was really nice! The pickup day went smooth. I was in the office with Jennifer for no more than ten minutes as she pulled up my reservation, got my driver's license, and worked on drivers' insurance. I rented a car for two days for $108. Not bad! Since I didn't have insurance, I had to put down a $400 security deposit, which you get within 4-5 days and after they check out to car to make sure nothing bad happened. Didn't have any problems here. After you sign, Steve comes by and takes you to your rental. We did a walk around the car, noted prior dents and scratches, and check the fuel gauge to see how much you need to put back in before it's turned in. Then you're off! Because I was returning the rental on a Sunday, and they're not open, Steve said it was cool to keep the rental past my 10am reservation, just as long as it was back in the lot by 23:59pm. I didn't need to keep it out that long, but I thought that gesture and the customer service was awesome. The car I rented was a Hyundai Elantra, 2000-something model. It had just been washed before I picked it up, and the inside was vacuumed. There is no smoking allowed in any of their rental vehicles, and as a result mine didn't smell like smoke or anything bad. The car's engine and brakes worked well with no major issues, and it had no service lights on. I used it for about 315 miles. If you are going up elevation, turn off Eco mode lol. The Elantra had two USB ports, two 12V electrical sockets, and an audio AUX port, which was great and convenient since I had Spotify and Google Maps running the trip and could keep my phone charged. TLDR: I had a great experience using SCCR, reservation and pickup went smoothly, and the vehicle surprised me by being nice. I was able to keep the rental a couple hours later than the original return time, with no extra fees. The vehicle did not die and leave me stranded. Will use again. read more

Super Cheap Car Rental - This is my rental, there are many like it but this one was mine. - Car Rental Near Me - Burlingame, California

Not only was the SUV I got very affordable and clean, the man that owns the place was extremely nice. I missed my flight because of the weather and was going to be needing to pick up the car way later than I was supposed to and after his store hours. He was extremely generous, let me call him once I had my bags and met me at the place to give me the car. He even gave me a recommendation on a place to eat as well as other tips for things to do. Highly recommend this place for renting a car!! read more

The reviews are true. Steve really is an honest, old fashioned good guy. I was paying 35% more with Hertz but now can use the money saved to help the homebound elderly with groceries during the Pandemic. Excellent price, unlimited miles, awesome car. Highly recommend. read more

I've rented from Super Cheap dozens of times over more than ten years and have had a good experience every time. The rates are more than reasonable and both Jessica and Steve have always been cheerful and helpful. Their hours are somewhat limited, the office is not at a fashionable address and the cars aren't new but this is why they can honestly call the place Super Cheap. I see a few reviews with people complaining bitterly about how rudely they were treated and I can explain that. Jessica and Steve are excellent with customers but take no guff from anyone. If you must bring an attitude with you, go somewhere else for a car because they will have none of it. This makes me like the place all the more. read more

I finally found a car rental company I can trust. I have nothing but good experiences. Customer service excellent. I would highly recommend.

Thanks to all at Super Cheap Car Rental San Francisco for a great and stress free car rental experience. Its so nice to be treated as a human and not just a step for incremental revenue with the sales contract. I was picked up promptly from the airport, completed my simple contract, and was out the door in 20 minutes. My return was just as easy and seamless. This place is different from the national car rental agencies. They operate from a "simple style office" where you come into the office, sit down and review the simple contract with the agent. There are no long lines or crowed lobbies to deal with. Jessica was great and explained the contract and policy thoroughly but with no added pressure for incremental sales or added hidden charges that were not mentioned prior. The car I drove away in was a great newer model SUV and ran great and with no surprises. The return was super easy... just dropped off the keys and went to the airport. Overall, I highly recommend Super Cheap. They are simple, easy, very competitive with the national car companies but without the hassles or hidden fees. I only wish they had more locations. Thanks Super Cheap Car Rental! read more

The owner is so nice and friendly. I really enjoyed meeting him, and he has some great stories. The service is great too. There was a barrier to protect customers and the owner from COVID. The owner is very flexible, you won't get this personalized service at a corporate car rental agency. Best of all, I got a great deal on my car. read more

Super Cheap has a helpful and accommodating staff. The price could not be beat. Even though the business is not at the airport, it is so close it might as well be there. If you arrive and depart when they are open they will pick you up and drop you off. We took an Uber from the business when they were closed on a Sunday and it was not a problem at all - it was fast. Do pay attention to the location when you arrive if you have to drop it off. I couldn't find it at the last minute and parked near by. Fortunately I didn't park it where it would be towed, so they were very understanding and kind. I did hear that a lot of areas tow nearby so I was pretty lucky. I wouldn't want to mislead anyone into parking anywhere that isn't the business and thinking that it would be ok. read more

Quick service, clean car, awesome service! You cant go wrong here. Thanks Steve and Jessica!!!! read more

Steve is the man! My boyfriend and I chose super cheap car rental for a little birthday trip we planned to visit Berkeley. After seeing the great price I checked the reviews and was really impressed by the great resumè. Finding the place is a little difficult bc it's in a kind of tucked away office building. Steve hooked us up with an upgrade SUV for my birthday. He was really easygoing and accommodating and he also recommended one of the best burrito joints I've ever come across 'Super Burrito' - do not miss this! Thanks for everything, Steve! We will definitely return to Super Cheap for our Cali trips. read more

Very nice company and even nicer prices. They picked me up from the airport right when I arrived. The process was super simple to rent a car even though i was under 25. I would definitely recommend them and come back again. read more

This is such a great alternative to the standard car rental places! Costs are lower and customer service is excellent. No hidden fees or long lines. We've rented from Super Cheap Car Rental twice and got well-maintained cars that were probably a few years old and ran just fine. The cars aren't as fancy and new as the ones you'd get at the big rental companies, but do you really care? read more

Talk about super AND cheap. Booking online was super easy and very reasonable. I fly into San Francisco a few times a year and have always rented from a name brand at the airport. Super Cheap just became and now will always be my go-to car rental company when I'm in SF. Thank you, Steve, for your super customer service and super friendly attitude. A real pleasure doing business with you! read more

I am so glad I went ahead and booked the car rental with Super Cheap Car! I kind of booked last minute so their prices were less than half the cost of the major car rental agencies. Had a truly excellent experience: * They picked me up directly from the airport * It took about 10 minutes to fill out the paperwork and I was ready to go * Really reasonable rates - $25/day without insurance or $40/day with insurance at the time that I booked... taxes included! * My Nissan Sentra was a slightly older model but very clean and worked well * When I dropped my car off, their office was closed even though it was during office hours (I have a feeling this happens frequently and their office is only open if they are expecting a rental pick-up that's scheduled), but a quick phone call to Jessica (contact info on the door) and she assured me it would be no issue for them to call me a taxi at their expense, all prepaid. The taxi arrived 5 minutes later and dropped me off in another 5 minutes! I've waited longer for shuttles! Definitely will be a returning customer... very very satisfied with all aspects of their service :D read more

I rented a car from 9:00am and dropped it off at 9:00pm the next day, and it only cost $40 for the rental, insurance, unlimited miles (within California and Nevada), and I'm only 22 and I didn't have to pay any type of Under-25-Fee. You really can't beat that. The car was a no-frills Toyota Corolla... ran well, got me where I needed to go, and got decent gas mileage as well. Tip: if you opt to use their insurance for the car, you will have to put down a $400 deposit in case of any type of collision. But they release the funds immediately, so it wasn't really a problem. They actually released the money back into my account before I had even returned the car. So just make sure you have an extra $400 to authorize if you decide to use their insurance. You get it back upon return though. read more

This place is staffed by idiots. We scheduled a rental and needed to be somewhere at 9 am. They told us thy open at 9 but someone would be there at 7 to give us the car. Surprise! No one was there. They were nice about it but claimed there's no way anyone would have told us they were there at 7. Hello? We didn't make it up! read more

(Long overdue review) I needed a rental while my car was being serviced and had no exact date when it would be done (late 2011). I'm turned off my corporate companies, where it's all about the number game and not quality. A friend of mines mentioned he delivers water at a local rental car company in Burlingame, and spoke highly of Steve (owner). I checked it out, called and talked to Steve. He was very kind, helpful, friendly and accommodating. Later that week I picked up my rental, and check out was a breeze. Jessica took care of me and all I had to do was have my insurance agent arrange the payment through them a few days before. I provided my drivers license, we did the walk around the car to check prior damages and off I go! I had the rental for almost 2 weeks and had no issues. I dropped off the car after hours, it was smooth sailing! If this was the typical corporate company, they'd probably charge me extra for dropping the car off late or an extra day. I'm all for supporting independent companies for better customer service and customize friendly attentiveness. As a matter of fact, I just reserved a car with Steve just now for the end of this month, and I could not be more happier with my choice! read more

Pros: super cheap (they weren't lying), friendly service, no under-25 fees Cons: none! I was a little skeptical about renting a car from a place that calls itself "super cheap," wondering if the car would be cheap (not in the "inexpensive" sense). Luckily I sucked up my pride, mostly because it was the only place I could find that waives the under 25 fee. Made a reservation online, but didn't do so early enough; the earliest time a car was available was three days after I needed one. Went ahead and made a reservation for a week. This is where the price difference really stands out. In the three days until my reservation with Super Cheap Car Rentals started, I rented from Enterprise. At Enterprise, I paid $252 for three days (includes insurance, tax, and underage fees)-- appx. $84/day. Compare this to Super Cheap Car Rentals, where a week (7 days) only cost me $299 (includes insurance, tax, and NO underage fees)-- appx. $43/day. That's about 50% of savings! Moreover, the car was definitely not a clunker, but rather a 2009 Corolla. Not glamorous by any means, but for those of us who just need a car to get around, it was perfect. Service was fabulous. Steve is a really laid-back guy who spent 15 minutes giving me advice on where to find housing in the area. Furthermore, he let me return the car early and refunded me the difference. Next time I need to rent a car, I'll definitely be coming back. :) read more

If you're on a budget, this place may be for you, but it's not super convenient. If you can afford the extra cash, it's probably worth it to go somewhere else. I had a bad experience with them because I was going to get my friend from the airport and then pick up the car with him (so we could both drive). Scheduled the car pick-up for 2pm. Well, buddy's flight got delayed, so I was planning to be a few hours late on the pick-up. Most rental places are fine with that. However, this place, the actually called me (several times while I was in meetings at work -- a bit annoying) to ask if I could come and get the car early (i.e., before 2pm) because the rental guy had dinner plans and wanted to leave the office early. Lame. Otherwise, things were fine. The car was great. Just really inconvenient dealing with them. read more

Beats the corporate rental car places! I rented here about 3 times now and it deserves a review. Steve, the owner(?) was great with a great personality. All they had was corollas which isn't too bad, if its just a for a short time. I had a personal matter when I was renting because I couldn't bring the car back in their normal business hours. I called him and he said it was ok and to drop it off after hours. I didn't get charged extra unlike how the big corporate places would charge you like crazy if you're late. I would highly recommend this if you're under 21 and 25. Good luck looking for a rental if you're under 21 and I think this is the only place that does that. If you're under 25 like me, you will get charged an underage fee in other rental places. 5 star review! read more

We wanted to rent a car but my friend who was the only one to have a driver licence was only 20 : it's a nightmare to find any company would let us rent a car (even with paying an over-fee). Super Cheap Car Rental was a really great deal, we just hopped off from the BART at Millbrae (they can pick you up at SFO if needed) and it was that. Super Cheap deserves it's name, you do not overpay but well, the car is all but fancy. Anyway we didn't had any expectation so this 4 doors used toyota was good for our little road-trip along the coast and to Vegas. I would recommend it to anyone who do not want to pay an underage fee in another "regular" rental company or to people under 21 willing to rent a car in California ;-) read more

Super Cheap car rentals is also Super easy. I was in and out of there in minutes. I usually get really nervous at car rental places because they scare you into paying for all the extras. Not at this place-it was no hassle, smooth sailing. I probably spent more time chatting it up with Steven and Jessica. Steven in particular, was very conversational. Jessica picked me up from the Millbrae bart which made me feel silly because they are literally across the street from the station FYI oops. When I looked at my rental car, I was a little worried as there were Dings on all four corners of the car. But they document it so as long as you don't care for aesthetics, you'll be fine. The only things I would dock them on are instructions on how to return the car after hours. I was well on my way when I realized they didn't tell me but figured I would, well be able to figure it out. It took me and my friend going around the whole building looking for some sort of drop box. One of the doors happened to be unlocked into the building and there was their mailbox on the door. So I guess that's what you do? Also they have a 48 cancellation policy. All in all, I would rent from them again. read more

Working here at San Francisco Toyota, part of my job is complete customer service. A younger customer of mine, under 21 needed a rental car while her vehicle was in the shop awaiting parts that were on back order. Rather than her facing a 25+ dollar EXTRA rental charge for most companies, Super Cheap Car Rental, is a place that does not charge a gigantic fee.I believe it was about 300 for a week rental including the fees. Truly amazing! Their service is great, Steve provides great service, and you can even e-mail a form for your credit card info. read more

Super cheap AND super easy! The majority of their cars are Toyota Corollas which worked out perfectly for my road trip of 4 people. Cars are in great condition, although the car could have been cleaner (needed to be vacuumed and part of the seat had leftover food or something on it). Staff is friendly and informative. They can pick you up from the SFO or BART station. I don't plan on renting from anyone else. read more

I have rented cars more than 100 times, and this was unquestionably my best car rental experience ever. When you find the lowest price, you expect to deal with compromises in service. Here, I saved at least 50% compared to the regular rental car companies I checked, and I had a much BETTER customer service experience. Our primary driver was under 25 with no insurance, so we would have had to pay $27 underage driver fee, $13 collision damage waiver, and $10 liability insurance on top of the car rental at Avis, Alamo, Hertz, etc. That's $40 in additional fees for every day of the rental. Here, we paid $48 per day TOTAL, including taxes and all insurance. Just as importantly to our bottom line, Steve was very flexible with our return time and our after-hours drop-off needs given the long Thanksgiving holiday. Because of his flexibility, we paid for a 2 day rental where we would have had to pay for 3 days on a strict time basis had we rented from a 24-hour airport facility. Because I live in Palo Alto, I also compared nearby local branches of Avis and Hertz. Not only were their prices higher, but they do not allow after-ours drop off even though they operate for very limited weekend hours. Had I rented from one of these local offices, I would've ended up paying for 4 DAYS for the same rental I got from Super Cheap Car Rental (where they only charged me for 2 days). The facility is very conveniently located, although the office is located in a nondescript office building, so don't expect to find it by just looking for a sign from the street -- be sure to print out the address/suite number and phone number before you go, don't just rely on your google map printout. The facility is literally across the street from the Millbrae intermodal station. It includes: 1) BART train/subway service directly to the airport, downtown San Francisco and beyond to Berkeley and East Bay, 2) Caltrain commuter rail with at least hourly trips down to Palo Alto, San Jose, and Gilroy. This makes it easy to reach without a car from most of the Bay area, which is handy for locals, but also handy for those who are flying in to stay in San Francisco for say, 5 days, but you only need a car for 2 days. Finally, Steve is highly professional with a very strong customer-service orientation, but in the way you might expect from a small-town business. It's a very refreshing experience for a city person to be treated in a trusting way -- especially from a discount service! My only complaint is that Toyota Corollas are cramped for me, but I am more than 6-5 so this probably will not be an issue for most of you. The car itself was in excellent condition and gave us no problems. Hope they will consider adding a Camry or 2 to the fleet. Despite this, this was unquestionably a 5-Star experience. read more