Excellent service here! Had to rent a car as my personal car was in the shop for an extended period of time. No issues with their units, and rental process was smooth as long as you have your documents (insurance, DL) ready. Upon my return, they provided me with a shuttle back to the shop. Definitely will consider them the next time I need to rent a car. read more

I am a long time automotive professional. I've been involved in turning automobile lemons into lemonade for a very long time. It's only natural I'd interact with any and all rental car agencies in the Bay Area. Over the years I've worked with Enterprise on both the corporate and branch levels. It's a family owned business and it's a people business long before the subject of the cars comes up. They do business ethically. They treat people courteously. Both clients AND business partners. They do a phenomenal job of communication and they excel at setting expectations and then exceeding them! It's a very hard job. The branches are used to promote staff from within which can lead to a challenge in turnover as Enterprise tends to hire young , intelligent "go getters". This can mean building a relationship only to see it change when a new eager young face comes in. That has been a 20 plus year observation of mine. I build and grow a relationship with an office full of happy young folks that help me operate and function only to watch them move on in their lives. This leads me to the reason for this specific review. That reason is Miss Helen at the San Bruno Branch. I remember the standard Enterprise changing of the guard ceremony where I met Miss Helen. Enterprise has a standard procedure. Departing manager comes and brings the fresh new manager for a meet n greet. This sounds simple. Sounds like common sense. Sounds "like a good idea .." and it is. But I'll tell you. No other company consistently does anything like this. So anyway. Miss Helen was full of enthusiasm and had a genuine demeanor about her as she committed to a fruitful and pleasant working relationship with me and my clients. I've had probably 20 of these meet ups over the years and knew to expect a learning curve. But I got the feeling it'd go well. And it has. Miss Helen will always take my calls and always address my clients concerns or needs as if she was helping her own family. As do all of her staff. It's clear to me that her management style is both effective and infectious. She proves an age old business adage I live by. "You can light a fire under someone and you may get results; light that fire IN THEM and you will get results !" I see it in the tone and feel of the current San Bruno Branch and it's something that's really rad to see in the current state of the world. A mixed bag of young people all working hard to better themselves and their branch while delivering their company promise of "We'll pick you up!" With a smile and some genuine effort and sincerity. In my humble (albeit wordy ) opinion. Miss Helen is an asset that built a team capable of handling anything. Give em a crack at global warming ! Let em see if they can fix the hole in the ozone layer. I personally think they're unstoppable ! read more

Enterprise Rent-A-Car - Big ass rental van seats 15 full sized, corn fed adults. Civic in foreground for scale. Steal of a deal. - Car Rental Near Me - San Bruno, California

I've been coming here weekly for the past few months to rent a car, and the staff here is wonderful. I've never had such great service consistently at a car rental. I've been helped by Ian, Helen, Jayden, Zach, Reanne, Zion, and James. Every staff member I have interacted with has been pleasant, helpful, and efficient. They're quick to get me checked in with the car, and quick during the return process. The cars are always cleaned very well. Zero complaints. I'm so glad that this Enterprise is conveniently located near me. Someone give them an award. Thank you! read more

Enterprise Rent-A-Car - Front desk - Car Rental Near Me - San Bruno, California

This place is seriously about customer service. Every person I interacted with, was helpful, friendly, and in a great mood. It's hard to get good service nowadays, and I can't say enough about the great customer service here. Prior to showing up, I had talked to them on the phone. When I arrived, they had all my stuff ready to go. I don't even know if I was there 15 minutes to be honest. The truck was being washed, I jumped in and I was gone. If you wanna avoid the mess at SFO, seriously, consider calling these guys up. If you're coming in, keep in mind, there is no parking on the street and don't pull in. There isn't much room to turn around in your private car. Just have somebody drop you off or Uber it. This place is tiny, but mighty. Good job guys. read more

Enterprise Rent-A-Car - Front counter - Car Rental Near Me - San Bruno, California

Helen is a terrific employee, very helpful and concerned about the customers. She gets five stars. Unfortunately I was desperate to get a car and most other locations were closed or didn't have cars, and I ended up with a car that smelled strongly of smoke--enough to give me a sore throat and headache. Later, when I contacted them, I was offered a car from a location closer to my home, but Helen said they'd save a good one for me so I went there to switch cars. Upon arrival, another employee immediately approached me to make the transfer, and Helen said she'd sat in my next car for 15 minutes to be sure it didn't have any smoke smell. She's the branch manager and really cares about customers. I highly recommend this branch. read more

This is the second time I rented a car from this location. The first time was when I had my 2001 Ford Mustang in the shop. More recently, my car was totaled so my insurance paid for the rental while they made a determination as to the disposition of my vehicle. For my needs I thought a car on the small to mid-size was adequate, so I chose a 2025 Toyota Camry. From the time I stepped foot inside the door till the time I returned the rental 10 days later, I was treated with kindness and respect by all the staff. They made the rental process easy, the facility was clean and welcoming. I was provided with a quick overview of the Toyota Camry which is so different than my 20 plus year-old car. I was also provided with regular email and text updates on the status of the rental. When it came time to return the rental, I planned on taking an Uber since no one was available to take me to Enterprise. As I was making an Uber reservation, the manager, Helen, offered to give me a ride home. Wow. I did not expect that. I thought what a nice gesture. I want to give a shout out to Helen for her knowledge and expertise, Igor, Nathan and the young man (I cannot recall his name) that patiently showed me all the bells and whistles on the Toyota Camry. I would not hesitate to recommend Enterprise Rent-A-Car if you need to rent a car. Tip. If you are there to rent a car due to an accident, I recommend you have the location and contact information of the location where your insurance company plans on towing your vehicle. The default rental for my insurance is three to four days, so in order to avoid being billed to your personal account if the rental is extended beyond that time, you need to provide this information to Enterprise when you rent the car. read more

I returned a rental car (booked through insurance from a San Jose enterprise location) to this San Bruno location and Igor was extremely helpful and nice! I overfilled the gas tank & he ended up giving me a $20 credit off the additional I had to pay out of pocket, which was not expected but SO kind of him :-) He also helped me arrange a drop-off ride to the dealership nearby. Thanks Igor for such a pleasant experience! read more

Got into an accident a couple months ago, and when I got to the auto body shop, Enterprise sent a shuttle to pick me up. The whole process of renting one of their cars was very smooth and quick. Helen picked me up and had very friendly conversation. Reanne was very helpful and kind and went above and beyond to make sure I had everything I needed including a shuttle back to my car when I returned the rental. I called a few times with questions and Jayden was very helpful and patient and didn't sound bothered at all to help. Overall it was a very refreshing experience. I'm thinking about totaling my car just so I can get another rental from them again. read more

Great customer service in and out, everything on point and on time for both car pick up and drop off. Also, great prices in comparison to other companies that for sure do not have as good of service. read more

excellent service! good clean cars. The reception is always very pleasant and welcoming.

Just got off the phone with Jayden Daniels. He is very patience, kind, helpful, and informative. I did not feel rushed by himself. He answered all my on going questions. Thank you, Jayden. read more

We rent a car at San Bruno Office of Enterprise a week ago. The manager, Ian Foo, is a very nice and friendly person and helping us solve some problems. We felt very satisfied with his service. Jerry & Rain read more

The San Bruno Enterprise IMO consistently delivers high quality service. Last year, after a minor collision, the other party's insurance arranged for a rental at this location. From the time I picked up my rental to the drop off, I was impressed by the friendliness and efficiency of the staff -- in particular, Jarret who helped me. At the time of my pick up, there were a few clients that Jarret was juggling, yet he still had my paperwork processed and had me driving out of the lot in less than 15 minutes. I also appreciated that when I returned the rental, they offered to give me a ride to the body shop to pick up my car, saving me a Lyft expense. Months later, while the engine on my Hyundai was being replaced, I again rented a car here and again found the staff to be friendly and the experience as a whole to be seamless. I look forward to renting a car...hopefully, for leisure ;) at this location in the future. read more

Helen helped me with setting up my car rental. She was amazing. When I spoke to her over the phone I asked her about how long it would take as I'd be picking up my car on my lunch hour since I usually get off late. She said it can take a while just because of availability which is totally understandable. She knew I would be on my lunch and she worked her magic. I got picked up from the auto body shop FAST (probably 5 mins or less after they were contacted) and once I got to enterprise, I was in and out of there QUICK so I was able to make it back to work on time. It was really convenient that enterprise was able to pick me up from the auto body shop and also that i was able to just leave my rental at the auto body shop. My experience with them was 11/10 and would definitely go back. SHOUTOUT HELEN read more

I rented a van from them. The van was clean and at a great condition. The staff was courteous, helpful and professional throughout the process. I found them at the AAA membership website and price was better than the nearby Enterprise branches. In addition, compliments to Ricky who assisted me when I returned the vehicle for being so nice and professional. read more

Wow! How often can you actually write a five star review of a CAR RENTAL company? Best customer service I've ever experienced: friendly, prompt, fair prices. Amazing. read more

Idk why the rating here is so low. This is ONE OF THE BEST ENTERPRISE'S out here in the Bay! It's a small branch but they have a decent amount of cars available after 2pm. Associate Coleen and branch manager Jon Guererro helped me out. They were really approachable, friendly, and knowledgeable. My insurance Allstate took a long time to process my claim. I didn't get a reservation number on the day I got the rental car and I needed a car asap to get to work. Coleen helped me out a lot. Thank you guys for understanding and helping me through these tough times!!! I APPRECIATE EVERYONE AT THIS ENTERPRISE!!! Outstanding customer service! Keep up the SUPERB work :) read more

Enterprise Rent-A-Car - July 14, 2022: switched to a gas saver - Car Rental Near Me - San Bruno, California

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Thank you for a wonderful experience given my tight schedule, crazy lifestyle and constant pivots. You have an amazing team that is a well run machine. Everyone is efficient, friendly, focused, and professional. I love your sense of humor. Mostly, I respect how well you communicate and treat each other and your partnering businesses. Extra thanks to Ms. Noheleigha (not in photo), Mr. Cristian (Mayhem) and the site manager, Mr. (Gecko). Your care, attention and energy are all much appreciated and valued. Thanks again. read more

Enterprise Rent-A-Car - The whole crew from 734 San Bruno Avenue - Car Rental Near Me - San Bruno, California

Rikki provided excellent customer service when I returned my car. After finishing the process of returning my car, she gave me a ride right away to the auto body shop. Such a breeze! I rented a Chrysler Hybrid minivan for 6 days due to my car in the auto shop for fixes. When I had to switch out the car on day 2 due to the strong smell of smoke giving me a headache, the staff was so kind and apologetic. I had no problems and was so glad I did. Thank you Rikki and the rest of the team! read more

I don't like leaving a bad review, but people need to know what they're getting into when renting from this Enterprise location. My car was taken into a body shop to get some work done and I needed a rental and came across this Enterprise. During the visit, I was talked into renting a Tesla Model 3 because of unlimited miles but most importantly UNLIMITED SUPERCHARRGING AT NO COST TO ME. In my mind that was a no brainer. I even confirmed with the representative multiple times before signing any paperwork that I will not be responsible for any supercharging costs. He reassures me, and I got the car on 4/29/24. Everything with the Model 3 was good and I returned it on 5/16/24 and got charged what was expected. Excellent! Fast forward to 6/12/24, and I get billed from Enterprise an additional $208.88. I called the Enterprise location and asked what that charge was. The manager told me it was for all the supercharging during my rental. HUH?! I explained to her that I was told supercharging would be at no cost for me and that's the only reason I even rented the Tesla. She told me they had a policy change during my rental period, and that I am responsible for those charging costs... Very deceitful business. I would not recommend renting from this location but if you do, make sure you get everything in writing and have the employees or managers sign it. read more

This location . . . It's just bizarre. Great friendly staff. The challenge is that they do not manage their small lot and the customers are stuck in their cars out on busy San Bruno Ave. If a staff member directed the cars when they were being returned to park parallel to each other and to pull forward, it would improve the situation. This is my second unpleasant experience at this location in a month. Obviously I won't be a repeat customer. read more

I could not have asked for better customer service. The car I rented was ready on time and clean. They called to check on me. When I had a tire issue, they directed me to a shop that serviced it free and quickly. read more

Branch manager Helen Harman was less than professional, could not rent me a car due to? Who knows I still don't know, I own a business and definitely will not be sending anyone there, she was very rude and lacks kindness and she count explain what the issue was apparently with my debit that has 20k in it. Rent from Turo easier and the people are much nicer on the app. read more

Enterprise Rent-A-Car - Car Rental Near Me - San Bruno, California

This was one of the most pleasant rental car experiences I've had. My wife and I came in for an insurance claim rental. Every agent here was friendly, and worked quickly while remaining patient and answering all of our questions. We worked with Gabe, who helped us navigate the frustrating rental process with the counterparty's insurance company. This Enterprise moves through inventory quickly so what may be available one hour may not be available the next, but they have a much stronger selection than some other local Enterprise branches. read more

Gabe C. did a nice job when I returned the vehicle. He told me exactly what I was going to be charged and then had a driver take me to the auto body shop location to pick up my vehicle. Thanks for making the return painless. Should I need another rental car this is where I will be going. Good day. read more

Great customer service. I had picked up a car in San Jose and discovered some pitting on the windshield during my drive northward. It interfered enough with my vision when the sun glinted off it that I wanted to swap the car. When I got to San Bruno Hernan helped me to switch cars, quickly, with no questions asked. Friendly, polite service wins. read more

Tldr: don't call. Expect poor service(high stress low pay) new normal. Choose a different vendor(enterprise does not pick you up) Needed a car immediately since mine died(all electric). So booked a reservation online. Thought enterprise picks you up(5minute drive). Not at this location. Called at 4.19, 4.52 was told the drivers were on their way. Yes had to uber/lyft. What made my experience even worse was my car was now sold out. But at least there were cars to rent. So ended up paying 20dollars more. This is a business model. It's tough to work in customer service have to handle calls and process reservations with an ipad. There were only two reps at the time. Won't be surprised if my review is censored. But hopefully the manager will review this one. Thanks for reading. read more

Always great service here. I was offered a decent selection but Jalen could see I wasn't comfortable and put me in a larger vehicle that was much better. He really went above and beyond. All the people are friendly and it was a smooth process. read more

Good customer service is measured when things are going wrong, not when they are going perfectly. Long story short, we had rented from National (Same company) at the Oakland Airport. Our car got broken in to and we needed a replacement. National did not have cars at either OAK or SFO and, instead, sent us to this Enterprise location. I showed up on a Saturday morning at opening and these guys were MORE than accommodating. Now, this is a teeny lot and they have their own customers to take care of and still, somehow managed to get me in to another vehicle (we needed a larger size for our part) AND take care of the other 5+ National customers coming in with broken windows. (In case you didn't know, San Francisco is having a huge smash and grab problem right now). Super impressed with the service I received, the niceness of the folks that had to "deal" with me, and the quick timeframe they were able to get me in and out and back on vacation. read more

I was in a car accident and my car was totaled. Went here to rent a car so that I could get to work and take my daughter to school. The Manager turned me down because my DL wasn't in perfect condition. So now I'm without a car. Would be nice if he could have shown a little empathy. read more

Gabe and the staff at this Enterprise location are awesome. I came in for an insurance claim about a month ago & Gabe made the whole process super easy. Probably the best car rental experience I've had. I'll definitely be coming back to this location whenever I need a rental! read more

We had an accident had to rent a car for over a month. we were able to work with some great ppl Helen & Anthony took their time, great customer service to get us in what we needed for our family. Also Anthony stayed extra and over his time!! we had brand new vehicles too ran great!! read more

Very helpful staff starting from manager Gabe down to the desk staff and those helping get you into the right vehicle. They worked with me with rental through insurance after my car was in the shop. Would definitely use them again if needed. read more

Rented a Tesla a while back. Really disappointed in Enterprise in failing to bill me all of my expenses at once and being deceived about the Supercharging. Imagining being woken up in the middle of your sleep just to have someone to call you around 2 months later that you have to pay your Supercharging bill. This is unacceptable. read more

My catalytic converter was stolen so I had to rent a car thru my insurance. My insurance adjuster was not helpful at all but lucky Shilpa and her team (Jon, Kai, Vircel and Adrew) at Enterprise car rental was very helpful and friendly. They got me the car I needed and would check in with me regularly when I need to extend my rental and make sure I'm in compliance with my insurance terms. Shilpa and her team not just friendly and helpful but they are very understanding and willing to work with you if you are having a financial hardship like me at a hard time like now. Big shout out to the San Bruno Enterprise team . read more

Don't get surprised If the car breaks down you have to make sure you with the vehicle until they tow it even if it takes 3 days!!! They will not be able to get you a replacement vehicle They can't also give you ride home What waste of time read more

I reserved a car weeks in advance only to find out the day of pick up that "they ran out of the model I prepaid for". They tried to upsell me on a bigger rental but I just needed a compact. Never coming to enterprise again. read more

These people know the definition of CUSTOMER SERVICE. Gabe Kern and his crew, including Jarret Anthony, were so good at solving a problem for us!! Smart, efficient and flexible. And kind! I witnessed 4 or 5 other customers expressing their appreciation. The crew is happy. Consistent excellence works for everyone. BRAVO!! read more

Enterprise Rent-A-Car - Car Rental Near Me - San Bruno, California

I don't understand why they would give me a rental car that will has been leaking oil. When I tried to get it a replacement vehicle they told me to get a oil change. Now my garage is filled with oil. It's not safe to drive a car like that. read more

Enterprise Rent-A-Car - Car Rental Near Me - San Bruno, California

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I'm a returning customer of over 10 years and have been to several locations consistently across the state of CA. They have been very nice and friendly across locations - Norcal to Socal. Here, it was a pleasure to talk with Frank over the years and now Jason along with others who have helped but whose names I didn't get. The cars are new and clean - inside and out! Tip for this location: It is a bit harder to get in and out of the driveway, so be careful. read more