Tay, The Manager, is MY-ANGEL! 1st visit with my son after his car was hit. I have a TRAUMATIC BRAIN INJURY. I am friendly, happy, kind and chatty and wanted to help my 30ish son in several ways. Tay was a gem as my son MOMMMMED-me and shoo-ed-me away.. 2nd visit my car on body shop. Tay received my reservation request and my disability was unique. When she presented me with my rental it was MY-CAR! MY-WHITE-Q3-AUDI! I cried, hugged her and said you are MY-ANGEL! A Thousand Thanks !! 3rd My husband came in for a rental when his car was in the shop. He never mention me, son, my love for Tay...Tay gave him a new Mitsubishi Full-size SUV. He fell in love in 3 days with the car and after the return, My husband traded his car in for the same model brand new Mitsubishi Tay rented him! Last note: all cars were very reasonable prices and Tay called to let us know when insurance was ended and paying on our cc. Updates saying weekly/ daily as needed. Excellent customer service. Excellent attention to customer needs. And above all, Excellent kind, and friendly human nature! Yes, not to forget Tay hires employees just like herself they're all wonderful read more

I came to this location with my friend so she could pick her car and we were being helped by an employee. I witnessed Tay, a manager, being extremely rude and condescending to her employee. It was very unprofessional and it made us uncomfortable. read more

5/5/25 After major problems with the Enterprise on Pinedale not reserving a rental that they were suppose to do, I went there and they told me they had no car available until tomorrow morning. One was reserved from Geico. They said they didn't have it. Clearly, and via Oscar here, they should've. Thankfully, I got lucky and they had a pretty blue Chevy Malibu I could rent. Oscar was very kind and easy to talk to and answer any questions. Great car too! Love it to use until mine is fixed. 5/19/25 Car did great getting around until today. SamHunt is healed! Got gas to put it back where it was when I got it. Turn in and they have a return port that you drop it off to. Gave him the key, he checked out the car and came back. Said the car looked good, Geico was handling it, signed to confirm and wished a good day! Great service and car rental! Thank you! Highly recommended! read more

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Wow! Where has this car rental place been all my life? They had my car ready to go when I arrived, in fact, they offered me any car on the lot that fit the similar size. I went with a hybrid 2024 Jeep Grand Cherokee. It was super clean and ran like a dream. I made to Sacramento and back on a full tank and didn't need to add any gas before my return. Technically, the gas tank was a little lower than when I picked it up, but the staff said not to worry about such a small difference. This has not been the case with past rental places. Normally, they'd charge me or tell me to fill up and bring it back! Drop off was a breeze and I was in and out in 5-minutes. Next time I need a rental car, personal or business, I'm booking with Enterprise! read more

I called to rent a car from Enterprise and when I inquired if they would pick me up at the repair shop I was told only if I have Geici insurance. I replied I thought this was a perk from Enterorise. He transferred me to a call center and tge guy couldn't spell and frustrated me so much I told him to forget it. Enterprise was higher than Avis but I was trying to keep all business from the repair shop and rent a car inClovis so I wouldn't have far to drive when returning the rental. Both of the two losers at Enterprise had the same name of Oscar. When I complained about my treatment I was told that English isn't his first language. He shouldn't be working with people. No excuse for rudeness is what I replied. I should've received a discount for poor behavior. I turned the car in early and was expecting a refund to which it has not been received. This just topped everything abd I'm fighting for my refund. I will not go back to this company and will make the drive if I have to. Fingers crossed I won't need their services again. read more

First of all I have used Enterprise for years and recommend them to all the guest I have worked with in the past (15 years in hospitality). However I do NOT recommend the location in Clovis. 1) I had a 6pm drop off and was told they close at 6 so come a few minutes later. I got to the location 5 minutes before 6. The employees locked eyes with me as I walked up but door was locked. So closed before 6pm and of course no one came to the door they seemed to have disappeared in the back. 2) I waited by the front for my ride they were running a few minutes late. No employees came out yet .no biggy camera was around and I felt safe. Probably 10 minutes of waiting I started to get a record to get off the property it started out far apart. Probably within another 10 minutes it started repeat non stop. I had luggage with me and a small cooler. In a nut shell I was forced off their property dragging my stuff across the lot forgetting some items behind bc I couldn't carry it. 3) got a call they were going to charge me another day. I was heated told them no I was there before 6 and was pushed off the property like a homeless person although I just rented a car for almost a week with you guys. Manager never apologized, gave me a bunch of bs don't follow time on car ( I was using my phone time). After I called her out on it she kept changing her story trying to charge me for an additional day. She also said it was a really bad area so let me get this straight I spend $$$ to rent a mid size suv for almost a week and I get pushed into the dangerous streets. No grace period for customers to get picked up? No check on me to see if I have a ride? No person came out to kindly inform me they are closed? Long story short the location shouldn't even offer 6pm drop off if they want you completely off their lot at 6pm. Doesn't make sense. I'm not from Clovis and was just using the location. I had nowhere to go and was very worried of my safety. I rent vehicles from time to time and since it will be in the Clovis area I may need a new car rental services. read more

Horrible service by the supposed manager Oscar. He denied me a rental because according to his made up rules I need a credit card . This is the reason I use this company because as long as you pay your deposit you should be okay. I been renting with them for the past 2 months and this was never required. Out of state and same state. He was been rude to other customers r that were there and having issues with this same person. He wasn't in the mood to hell and woke up on the wrong side of the bed. I'm. Avoiding this location from now on. read more

Recently had a rental car from here and the service was very good. Prompt, professional, convenient. The car was ready when expected. Car was great; it was clean and nice. When returned the vehicle it was super easy. I'd definitely recommend them. read more

Zero zero zero stars Reserved a Van TWO weeks ahead. Recently had several calls that they were out of vans. Offered an SUV. Showed up to pick it up and they had cancelled the reservation since we weren't "on time". Had the confirmation number. read more

0 STAR, I booked a vehicle for a day in advance to go to the airport. The staff at the time clearly told me that I could return the car at the airport because I was flying out that day. However, when I went to pick up the car at the scheduled time, they unexpectedly told me that they didn't do one-way rentals? I had to return the car to my pick-up location? I wouldn't be coming back, and I would never trust this company again.Do you know how long it takes to get from Clovis to SFO? I actually have to return the car to Clovis？？？？Fuck you! read more

Fabulous all around!! Quick interaction (in and out in 15 minutes), great customer service (I didn't catch her name. She had shoulder-ish length blonde hair), comfortable car! I appreciate that fact that I was able to rent here and return to another location closer to home. Would 1000% recommend!! read more

Worst customer service ever!!! do not answer their phone. Do not return calls ...do not honor reservations. Don't care about customer service.! Don't use this location !!!! I've been renting from enterprise for decades and always get high-level service... You won't find that here! Only one star because zero is not available Manager is condescending and uncaring.... She should look up customer service... might help! read more

This place is horrible I'd have better luck hot wiring a car then getting one through this business. They have hidden fees for everything and don't make you aware until time of payment . How does a 180$ car rental turn into 420$???? read more

While I had a frustrating experience with the dealership, I had a pleasant experience with my car rental through enterprise. Jose helped me by picking me up from the dealership, setting up my rental, and even helped at my return by driving me back to the dealership to pick up my vehicle. He was very friendly and was a pleasure to deal with. read more

Great customer service over the phone and in person. Everyone here is attentive and made sure I was being helped, in a timely manner. Renting and return was really easy. They couldn't have made it any better. Will definitely use them again, in the future. read more

If I had any questions they answered them. They were professional and worked hard to make sure we got the product we needed for the time. I would recommend this location. read more

We had been using a rental due to an accident. We were to pay $150 a week while car was being repaired. When we got there to pick up car they changed it to $160 a week over what insurance was paying. They also refused to let us use my bf card even though the insurance and card was in his name and he was present with me when we picked the car up. They called Monday to see how much longer it would be and I called the repair shop to inquire as to when my car would be finished. In the meantime they charged my credit card without informing they did so. I returned the car on Weds. when I went to use my credit card I found out they had charged me again. So they charged me over $216 without informing me they were doing so. I will never use Enterprise again!!!!! read more

Horrid customer service. Was brought here from the body shop my insurance setting up the rental. They told me all they had was a giant van. Not something I feel safe driving. The guy talks down to my like an idiot explaining it's almost the same size as my Kia soul.... um not even close. Has me waiting for 45 minutes before deciding to tell me that my insurance had made a reservation at a different enterprise!!!!! After calling that enterprise they inform me they would have been more than happy to have picked me up from the Clovis location, had the guy actually called them. That rep get on the phone to the other manager and thankfully they finally find a drivable car for me. Too bad I ended up late to work. This could have been resolved a lot quicker if the counter guy had actually given information instead of walking away and shrugging me off. read more

It is my wedding day i need the rental to make it to the location for a single day. For some unfathomable reason they won't accept my credit cards, debit cards, or cash. now im scrambling trying to find new accommodations. what even is this bullshit? terrible customer service do not go here do not expect any professionalism. read more

This was my first time renting a car from Enterprise at this location and the experience was positive. While my car was getting repaired at Brad's Auto Body in Clovis, the insurance company paid for me to have a rental car. They made the reservation with Enterprise and all I had to do was pick up the car. Prior to picking up the car, I called Enterprise to confirm they had the reservation and had documentation on file acknowledging the insurance company was paying. Yes, I was good to go. When I arrived, there were four staff members at the front desk and seven people in line in front of me. I waited for approximately 13 minutes before it was my turn to approach the desk. Jason welcomed me with a friendly smile and located my reservation without a problem. He asked for my ID, as is standard policy, and then asked me some questions about my car insurance since I would not be purchasing Enterprise insurance. I did not have the information he needed and asked him if I could call Allstate. No problem. He did not move me aside, or take the next customer, he simply waited patiently. Very nice. Once Allstate was on the phone, I asked Jason if he would ask her the questions directly (instead of me being the go-between). Jason was happy to do so. I was informed that the insurance company had authorized an economy sized car, but I would be upgraded to a mid-size. "Would a 2017 Toyota Camry be okay?" No problem. After signatures and paperwork, Jason walked me out to the car and I was on my way. After seven days, my car was ready and I was ready to give Enterprise back their car. I pulled the car into the designated RETURN lane and very quickly, a staff member greeted me and checked the car in. read more

Enterprise Rent-A-Car - Car Rental Near Me - Clovis, California

Made a reservation, started going to the location, got a call that they actually didn't have the rental car they reserved for me. It'd be nice if they knew what they actually had available. This happened to me at multiple locations. read more

If it were not for this one issue I would give this place 5 stars. I needed to rent a car to get to a Dr appointment which is outside of fresno. I am 8 months pregnant, this was a medical necessity. The people at this enterprise location do NOT adhere to proper Covid safety measures. One woman started walking up to me from behind the counter wearing no mask, but holding one in her hand, ready to put it on only when she got up close to me. I asked her to stop approaching me and keep her distance. This was indoors mind you. I looked around to see the other staff and the other guy at the counter had his mask underneath his nose. In the back, a guy sitting there maskless. I guess they are all fine risking each other getting sick, but I would never come back here again just because of the blatant disregard for other people's safety. I get it, not everyone cares if they catch Covid, but some of us have very valid health reasons why we cannot risk it. I am very disappointed in this branch and hope others who care see this. I hope corporate sees this too and does something about it. read more

Service was amazingly smooth. We were stressed about finding a vehicle for our time in Cali and Chase took great care of us! And quickly! He was really cool and took the anxiety off our shoulders. read more

I have been driving an Enterprise vehicle for work for 6 year (Employer has a Corporate Account) I have visited this branch 8-10 times and would say it is the absolute worst I've been too. This is probably the most unhelpful, rude, condescending branch I've visited. I brought one of their trucks in with a broken windshield, they refer me to make my own appt with Safelite to have it changed, I work 6 days a week, I don't have time for that, just give me another truck. I limped a truck with a slipping transmission in, they had 11 trucks on the lot on a Friday at 4:45pm, the fleet manager says they don't have trucks available without checking the computer. I asked if they could look at other locations, she says I can call around and see.... It's 4:45pm on Fri and I'm supposed to find another truck myself?!? I recommended you avoid branch and save yourself the headache read more

I couldn't ask for better customer service!!!! This place is so Professional and Amazing. As soon as I got there the staff acknowledged me, and wanted to make sure I was taken care of. I happened to arrive when the Area Manager was there. Brandon was interested as to where I was going and gave me some helpful tips for the trip. I was then checked into the rental by Tay, and she couldn't have made the check in process any more smoother. She was vey patient with me, explained the rental process, and had me on my way in no time. The transaction was seamless. When I returned the rental, I happened to leave my sunglasses in the vehicle. Mitch was quick to get all my information down and start looking for them. As that was going on, I spoke with Haley. She took care of any concern that I may have had , and then asked if there was anything they could've done better. And to tell you the truth, there was nothing more they could've done. It was PERFECT!!! I highly recommend using Enterprise Rent A Car for any of your rental needs, especially the location on 868 w Shaw Ave in Clovis. read more

I had a car rental for about a month due to my truck getting repaired. The staff here made my car rental experience memorable and pleasant. They [staff] communicated with the insurance company and kept me up to date with any concerns I had. The rental car was very clean and nice to drive. read more

This place has an advertised price for gas of 2.99 however when you turn in the rental car they charge more. The woman said $5 a gallon but when we got receipt emailed they actually charged 4.88 a gallon plus tax which ended up more. They also said you should have prepaid for the gas however we were never offered that as an option. The employees are rude and tell different stories so beware! read more

PS to my below rating. I remembered the name of the guy who helped me with my smart phone and blue tooth for the Enterprise rental car, his name is Sean, keep up the great work. Major Mike read more

Took forever to pick me up when I dropped off my vehicle even when I told them the time I would be ready. Once I was there service was quick and easy. Drop off was easy but I think there was a miscommunication because I was told the shuttle would take 25 minutes and I was still waiting. Order an Uber to pick me up instead read more

By far was my best interaction with a rental car company. They opened the door upon entering. The place was neat and clean. The staff was friendly and actually looked happy to be there...unlike so many previous experiences I've had. They person helping me was a younger kid..early 20's. He was professional, knowledgeable, and respectfull. My car was clean and ready. I was there for a total of 15 minutes. This location has good people and well trained staff. read more

I have rented a car from this Enterprise twice. The first time the vehicle only had a quarter tank of gas and I was on my way to a work event a few hours away the same day and had to get gas right outside of town. Upon returning the vehicle I asked if there would be a way to get a full tank the next time I rented. The attendant assured me it would be no problem as long as I call ahead and request it. So that brings me to this past week. I reserved a car for today pickup at 5:30pm. I called on Sunday to request a full tank of gas. The man I spoke to there was rude and stated that company policy only requires them to have a quarter tank in all vehicles. I then brought up my conversation with the woman upon my first rental return, and asked him if it was going to be an issue. He said it would not be a problem and made a note on my reservation. When I arrived today there were many people there waiting. It took 20 mins for me to get helped. Then when I was going through the walk over. Will the attendant that helped me said that the car only had a quarter tank of GAS!!! I then proceeded to tell him I requested a full tank, and he told me it's company policy to not fill up the tank! He said he could only fill the car up half the tank and guess what I'd have to wait another 15mins!! What really made me upset was when I called him out and said if I want a full tank of gas I will just have to rent the car at the airport. He said go ahead they will charge you more, then had another guy put gas in the car but only a half a tank. Why would you make a customer wait 15mins go to the damn gas station but not fill up the tank. This place is a disgrace and I already filed a formal complaint. And will never go back. Also if you want ride pickup they won't let you call even a day before to get picked up. Only that day and they will take at least 30 mins past you pick up time. They need to learn how to treat people better. Also while in the waiting room I observed them refuse an elderly lady from renting a car for not having a credit card!! And another lady with a young kid who they told her they had a car on hold for her, but guess what they gave that car away. So both people left that place without a car to rent. read more

I've been to this location twice in the last thirty days due to my Ford Focus experiencing transmission issues. In both instances we received a Ford Escape that was unprepared for rental and needed to be cleaned, adding approximately 15 minutes to each visit. During my most recent visit we arrived just after 4 pm. There were three agents working the counter with several customers waiting. My wife and I waited approximately 20 minutes before we were assisted. During this time we observed no less than three additional agents sitting behind the front counter wall sitting at computers and socializing. Finally one of the counter agents noticed the frustration in our faces and called one of the agents behind the wall to come assist us. She took our information and payment then let us know both of the available vehicles they had were dirty. Not wanting to wait further we asked to see both to determine which was the least dirty. We ended up settling on a 2017 Escape. Fifteen minutes later the vehicle was washed and vacuumed and I was off. Next time I'll remember to download a good game so I have some entertainment for the loonnngggg wait. read more

I was greeted immediately and the staff is courteous & helpful. I got my rental car quickly and was on my way.

I was in an accident so while my car was in the shop, I got a rental. The female that helped me was great. Very friendly and made the process fast and painless. I'm giving it 3 stars because some of the other employees and how they interacted with other customers. There was a woman, whose name I did not catch, but the whole time she was helping a customer she wore her sunglasses on her head and seemed annoyed that this older man refused to pay read more

Being through multiple Enterprise and this one is very shady. You can tell when someone is trying to play with you and take your money. I reserve a SUV for 98 dollar and was going to get charge 215. I call in to talk to Seth and he say that it was a mistake and they are going to charge me 98 dollar instead. I ask for receipt or confirmation that the change was done and he say he can't. Drop off the car later and receive a text from the manager and they did confirm that the charges have been change. I requested a receipt and none of them will sent me a receipt. They say to wait couple day and I will receive my charge on my credit card. Couple day later I was charge 126 instead of my reserve price. Shady business. Going to take my business somewhere else instead. read more

So I rent a Vehicle about once a year on average. I have to use Enterprise due to the Fleet paying for it. They have just move from down the road. It should now read 868 W. Shaw. This building is now larger, cleaner and most important easier to get in and out. It was very busy and service move fairly well. read more

Enterprise Rent-A-Car - New location - Car Rental Near Me - Clovis, California

Of all the rental car agencies and locations in all my travels this location and their staff are mountains above all the rest. I have rented many times from this location and the girls are just great I can't remember all their names but Amber was one of them they were front and center they let me return the car and swap it when I wasn't happy with it. I left my remote control and they still had it a month later. they upgraded me when I was unable to get the car that I wanted. They are just the best! read more

This was my first time using a rental car. When I first went in there I was treated disrespectful. I was talked to stupidly.Like I was a child . So I left . Then I went back in a second time and D'Shawn was very helpful !! Very nice to me . Was treated with respect, and talked to like an adult. He helped me with everything ! Talked me through about everything ! Explained things I didn't understand ! I recommend him 100%!! Another person who helped me was Jason ! He was also very Helpful! I recommend these two with Help on getting a vehicle! Thank you guys for all your help!!! read more

Meg is awesome. If you want great customer service and need a car in the Fresno area- go to Enterprise. Keep livin' the dream.

Don't go to this enterprise. The service is terrible you will wait an hour to get a ride then another to get a car unless you want to be forced to pay for an upgrade or get a dirty car. Worst enterprise I've ever been to Updated: Upon returning I did get quick friendly service. I reported I was unhappy when I took the car out and they asked me about my yelp review. Explained why I was upset and received seemingly sincere apologies. Changed to 2 Stars but probably will stick to airport enterprise for future rentals. read more