I recently rented a midsize SUV and was assisted by Maggie. She was very professional, amazing. Never had better service from any individual at a car rental agency. Car #1 was a NIissan Rogue. The interior driver side mirror adjustment controls were missing the trim piece. This meant using one finger to manipulate the tiny pieces of metal to make side view mirror adjustments. It was next to impossible! Seems easily corrected by ordering a new trim piece. Car #2 had a seriously damaged driver side door mirror. It was totally smashed exposing all the wiring. Hard to imagine the mirror could possibly function properly. Car #3 was great. No complaints. Maggie was kind, patient and helped me find a suitable vehicle. Thanks to her my rental was a success The concern here is the obvious lack of management/ owners properly maintaining the rental cars. My observations were easily noticeable problems. It makes one wonder if the brakes, batteries, etc are being serviced and maintained. read more

Terrible service unrealistic expectations. It's better to spend thousands of dollars on Uber then to give these guys anything at all trust me. read more

Whew. Literally a horrible experience from start to finish with these people . From renting out a car with BAD TAGS. Getting stopped by the police . Getting tossed around from Enterprise to Enterprise to switch out a vehicle. To being up charged or left with nothing in a random city . To speaking with several people over and over again ... literally no resolutions, no apologize And now months later random charges on our account . If I could give it no stars, I would . These people will mess up and then treat you bad all in the process . Calling customer literally does nothing . They refer you back to the location which is no help . The frustration. read more

Worst experience renting, EVER. They promised me a small car and made me wait ten days for an appointment even though I have a very well known insurance carrier.. The day of the appointment, Enterprise folks had several opportunities to let me know they didn't have what I wanted, but they didn't stop me from coming in from 20 miles away. You know how this goes, right? They didn't have anything close to what I needed. And made me wait until they whispered to each other behind the counter and finally presented me the keys to a huge, full-size club cab pick-up truck. Say what?! What the heck am I going to do with a pickup truck? Where am I going to park that? When I told them that they failed me, they took umbrage. And said they wouldn't rent anything to me. Nothing at all.. Not from any store in the Pittsburgh area. My ride had left and the Enterprise boys and girls would not give me a ride home. I called the police who heard my story, said they could not do anything, and offered me a ride part-way home. Enterprise hires these kids out of college (used to be out of college, but I am not sure about this group) and they slavishly serve the business model that rewards "enterprise" over serving the customer. Sad. read more

My insurance company set me up a rental through enterprise. My coverage pays for luxury vehicles and large SUV's or trucks. I was provided a small suv. I expressed at pickup that I would require something larger. Associate at Enterprise states that because of thanksgiving their inventory is low and that next week they should be able to switch me out into something bigger. Told me that they'd put me in the "list". So I call towards the end of the week and I'm told that unless I made a reservation three months in advance I'm stuck with what I have. I'm sure their billing my insurance company at the higher rate though. He then tells me that after the holidays they would likely have something better for me. I said which holiday, he says new years. This rental smelled of cigarette smoke, the inside of the cup holders were filthy, along with the rest of the car. So I tell the guy on the phone that I would like a corporate number to call and complain. He tells me to not waste my time because the call will just get forwards back to him and he will just tell me the same thing. Very arrogant. read more

Called and spoke to several hubs' before getting to the manager of the local post. He gave me a time to come on the next day which I uber'd to only to find a sign on the door saying it closed 30 minutes earlier. I called the headquarters again because I couldn't get the manager and no one could contact anyone to get me a car. I spent 3 days on the phone, $28. and precious time and never got a car. I am aware of the shortage, the country location where I was and the stress but I needed transportation, that is their business and SERVICE is what they are said to provide. It was a very bad experience and I haven't heard anything from the company or the vendor. read more

Horrible!! This is the second time we have made a reservation for a truck and were told the day of pickup that they do not have a truck available! Why confirm a reservation when you can't honor it! read more

The worst. Made a reservation a week prior to pick up and was told I would have a car waiting at the body shop. Got to the shop, no car, was told to try calling the office by the Enterprise rep, called and was transferred, was told there are no cars. Was told there was glitch in the system and billing from insurance was cancelled because claim was filed over 30 days ago...wish the 'glitch' would've let me know since it took two seconds on the phone to call insurance company. read more

This location treated me so well. I was in a bind where my ride could not get me to the Enterprise Rental Center-I called a day before-they were so kind to fit me into their schedule. They picked me up and got me to their center and Andrew made the process so easy. I had a great Nissan car that was reliable and when I returned the car back to the location, I was again treated like first class by the staff and checked me out quickly and had me on my way. Kudos to this location-they're doing a great job. Thank you! read more

Renting from this rental car location probably means one of two things. (1) You were in an accident. (2) You need to go somewhere important and you do not want to take your own car for many reasons such as, you don't care to be seen in your own car. You don't think your own car will make it to the desired location where you want to go. Or you have to transport people that you do not care to have in your own car. Etc. The good thing about Enterprise is the fact they are willing to pick you up. So, as in example one, you leave your car at the body shop, they come there to get you. Nice. As in example two, you can leave your car safe and cozy in the garage when they pick you up at the house. Cool. One of the bad things about this particular location is the quality of the vehicles. Sure, I have friends who have rented a Cadillac and it was well cared for. But for me, my car insurance provides a daily rental fee of $24.95 per day. And $24.95 per day gets you the smallest and cheapest car imaginable. Even though my insurance company was already negotiated a better rate than the posted rack rate, they wanted to get more money from me. Last time, I got a Hyundai with no power windows, no automatic door locks and the front seat was an comfortable as most folding lawn furniture. Sure, they were willing to upgrade me for a charge. But over the phone, it was one price. In person, the price was drastically increased. I refused. So, they decided to give me a crap car because I wasn't willing to give them any extra money. Another thing that is off putting about this location, is the condition of their cars. It seems like every time that I have been in their rental office, someone is coming back with a car they just rented and demanding a replacement. I guess people in Cranberry do no want to drive something that smells like smoke or dust and has sticky stains on the car seats and dirt all over the floor. Me, neither. Another problem, look at me. I am not a 20 year old. Do not try to give me the strong arm about paying extra for insurance coverage while using your can of nuts and bolts. The "OMG, I would hate to think of you having to pay an insurance deductible if you crash our car!!!!" speech does not phase me or intimate me into buying your insurance coverage one bit. Neither does the "are you aware you could be held responsible for our lack of use of this car" speech. Save it. Zip it. Up. On another occasion, the person who rear ended me car insurance was providing me with a rental. I got the same speech about paying extra to upgrade and buy insurance coverage. Knock it off, people. Be fair and be honest. People will respect you more. And respect your rental cars. This location's car have been severely abused. read more

I agree with another person that provided a review, the state of these vehicles is questionable. I was offered two vehicles to choose from. I opened the one car and the smell of perfume was overwhelming. With horrible allergies, this would have been a death sentence for my lungs. I chose the second car. It is definitely my fault that I did not sit in the vehicle before agreeing to it, but after riding in it for twenty minutes, I realized that the car had a definite cigarette smell. I then decided to deal with it and try to febreeze and use an air freshener. After 24 hours and the weather warming up, the smell only got worse, as did my sneezing and coughing. Since the kind gentleman (on the first day he was kind), assured me that if I ever wanted to switch vehicles, to just bring it back, I decided I needed to do this. Well, Mr. kind and polite was not happy to see me. He was very abrupt and cold when I stated my issue and offhandedly stayed that he had another vehicle but I would have t read more

This place is a total scam! BEWARE! They charged us over $500 for a 3 day rental, which was more than the $423 we were quoted for a week. When I called to see if we could do a one-way return, they said that it was a charge of $195. I asked if we would would get credited for the remainder of the days that we did not use the car and they said that we would get a credit of $249 back. Based on that information, I decided that it would be cheaper to return the car early and pay the one-way fee. The next day, I received a bill for $577. When I called, the manager told me that they did everything right. My advice is rent from a more credible company that isn't going to rip you off every step of the way. read more

Reserved a car online after ours broke down and needed several days of work. We received a confirmation email from enterprise that our car was booked. However when we arrived to pick up the vehicle, we were told there were no cars available for us. We were told the online system doesn't actually keep an inventory of the vehicles (I'm not sure how that's supposed to work out successfully). This location isn't at an airport where you can just go to the next counter and get a different car. Enterprise left us in a very tight situation without a vehicle. If making sure a car is available for you, I wouldn't recommend counting on enterprise to come through. read more

I have been renting from Enterprise at least twice a year for 15 years. Mostly because it's the only rental agency near me. I always stop at Enterprise a week prior to my desired rental date to give them as much advance notice as possible. I always ask for a premium AMERICAN car. They look at me like that's an unreasonable request. I tell them I live in America I want an American car. Needless to say, when I go to pick up my car, they never have the car I reserved. They usually are able to give me an American SUV upgrade, but the point is, that's not what I reserved. If you want to do business in America, provide more American cars instead of Kias, Hyundais, and Toyotas. Got to Korea and Japan to do business. read more

Friendly staff and they even had Olive Garden bread sticks to give out!

Excellent customer service. Staff was knowledgeable and professional. Well maintained vehicles.

The people at Enterprise in Cranberry are excellent! They were able to get me into a vehicle that met my needs and had it delivered to me and even picked it up when I was done. Highly recommended. read more

I rented a car over the Thanksgiving holiday from the Cranberry Twp, PA location. The key fob was out of battery, and the check engine light went off within the first 45 minutes of driving it. I went back to Enterprise, and explained what happened . The woman responded with " that is common with that light to go off, keep driving it and ignore the warning". She also told me regarding the key fob , "you will just have to use the key". If I am paying good money for a rental car , I'd expect a fully functioning car, and great customer service . I was shocked and told the woman I was not paying for a car with a key fob that didn't work,and especially one that had a check engine light on. She reacted rudely and annoyed . Thankfully, Enterprise gave me a new car, but the same woman complained to me that now she has to clean a new car for me . Lack luster customer service and very unprofessional. read more

I have rented several times over the past few weeks for business travel and I found the service to be outstanding. When I arrive, the staff are prepared with my car and I am out the door in minutes with a car that is clean, fuel efficient and in top notch condition. Returning the car is equally efficient. Each staff person is friendly, professional and bends over backwards to make me feel as though my business is valuable to them. read more

I went to Enterprise 3 weeks before my rental date requesting an 8 passenger van with a roof top rack. On the day I was to pick up the van, their was only one van available and it didn't have a rack. They had me drive to the Enterprise in Wexford, PA to pick up a Town & Country Van with a roof rack. The van had roughly 32,000 miles on it. As expected, a van with that many miles looked old and worn.The van was in need of a front end alignment. It pulled to the right and the steering wheel vibrated badly at speed of 65 to 70 mph. In addition, the brakes did not grip well and the transmission was rough. I've used this and many other Enterprise locations in the past with no issues. Hopefully, this was just a fluke. John read more

Renting from Enterprise in Cranberry is a very pleasant experience. The reps are very polite and helpful. Have used this location around four times in the last year. Cars are clean and well maintained. One thing was a huge disappointment. Four or five weeks between the last two rentals and the price of the same size car doubled. We were told it was due to all the recalls and their supply was low. Really, corporate, not the best way to treat your customers. read more

Great service and timely transportation! Great offers and prices.

Will only rent from Enterprise and this location goes above and beyond. Great service and staff. Highly recommend for anyone in need of a rental! read more

I have generally had good experiences with this rental car location. However, with my last reservation, they did not have a car available at the time I requested even though I received confirmation at the time I made the reservation. I also find it annoying when they keep calling to ask if I intend to leave my car in their lot. If they don't have space, then they should simply say so on their website when you make a reservation. read more

I needed to have work done on my car. I received the rental car with no problems. The customer rep actually drove 2 cars over to where I was located & gave me a choice between a convertible Camero & a Toyota Corrolla. I took the Toyota only because it's winter. He was very efficient. He went over the contract & the car with me. I have never had any problems with Enterprise here or anywhere else. Excellent Service! read more