The condition of the vehicle was filthy, stains on the interior, trash in between the seats, and there were many big dents on the body of the car with Xs on them in paint. Can't Avis find better cars to rent to ncustomers. Unacceptable. read more

Avis Car Rental - Dent in the hood of the car, filthy stain on the seats like something spilled and was never cleaned. - Car Rental Near Me - Cranberry Township, Pennsylvania

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This was the second time I have rented from this Avis location. I have had great experiences both times. Typically I rent a full size car but have been upgraded to an SUV each time, initially a VW Atlas and most recently a GMC Terrain. The flexibility of picking up and dropping off was outstanding. The gentleman behind the counter (Armando) was friendly, efficient and fun to engage with both times. Looking forward to my next rental. read more

This place is a nightmare. Dirty -Stinky cars- lousy customer service, rude staff etc. the employees seem overwhelmed with 2 people in line. Anyway, I have been Avis Preferred for years and can get in and out of any major airport in minutes. This site can't get anyone in and out without telling them no, talking down to them ....on and on. It's the culture of the business at this site. I'm told they are independent contractors but unsure. Anyway, if searching pass this place up. read more

Sorry I have no patience for horrible customer service, especially considering I didn't even walk into this place. I was dropping friends off to get a car for the day and the lot has no discernable parking spots for customers as far as I can tell. I parked briefly to get out and say goodbye to my friends when an employee comes out and immediately tells us to move our vehicle. I guess they prefer not having customers. read more

Let's see how about more than one agent so people don't have to wait 45 mins to rent a car and could you possibly fix the AC so it isn't 95 degrees inside while people wait forever? Now train your people so they don't have to call the person who should be here helping and spend 15 mins on the phone only to tell the guest he can't get a vehicle. You people suck putting a new person untrained by themselves. No way to run a business. Stay away from this place. read more

rented a vehicle at PA airport Avis to get around for mothers funeral. Happily took my money online and wouldn't rent the vehicle when I landed because we made the reservation with my wife's AMEX card. Nowhere in the confirmation or fine print did we see that the name on the card has to match the name on the reservation and I.D. Talked to the manager who was zero help, and had to cancel my reservation and now uber everywhere in Pittsburgh for 3 days Oh! and they keep my money for 3-10 business days! Not only did I receive horrible. customer service, it I was stranded in PA and they kept my money!! Never again will I use Avis and I would recommend anyone who reads this review to do the same!! Shitty employees! shitty service!! Buyer beware!!!!! read more

I had an out-of-state Budget rental and experienced an almost-flat (very low tire pressure) problem in Cranberry Township, PA. I stopped at the local Avis/Budget office and experienced an extremely rude and abusive office manager who simply could not be bothered to help, just telling me to take the car to the Pittsburgh airport ( not where the car was rented) and notwithstanding that I was concerned that the car could not make it that far. I later learned from the Avis 800 number that I could take the car to a local tire shop, have the tire repaired, and submit the bill to Budget. Too bad that the Cranberry office manager could not explain this. Once again, the manager of this office is extremely rude and abusive and should find another line of work. Never deal with this office. read more

Wish I had seen these reviews before. First, their rates are higher than Enterprise (who I'm not a fan of, either). Second, they can't guarantee the vehicle model you get. Third, if you prepay, they charge a cancellation fee. It's amazing that they stay in business with such obnoxious terms. They won't get my business again. EVER. read more

Rented a mid-size SUV this weekend. The guy who checked me in Saturday and checked me out this morning provided horrible customer service. The office opened at 8 am today. I was there at 7:55 am to return my vehicle, he didn't even show up until 8:05 am and happily allowed me to stand in the rain to sloooowly walk to the door, crack it and sternly tell me to put the keys in the drop box. This is not the first time I've rented from this location and received poor customer service, but it will be the last. read more

This place offers prepay.. which I did. When I got there they tried to run my card for a hold (which was not disclosed when I rented online nor was I told before he swiped my card) . When the system wouldn't accept the payment he tried 2 other cards. All of which had more than enough to cover. He called his boss, his boss said well that's not our problem she is out of luck. So I couldn't rent a car. I asked them for my prepaid money back so I could go somewhere else and they told me I had to call corporate. Very disappointed with this. I would never recommend them to anyone. I will always stick with enterprise. I had zero issue there. Also wanted to make mention there was not only the payment for the rental which I had to contest but there has been a hold on my card since the incident and no one will call me back to resolve the issue. read more

I rented a car in the summer to go to the beach. It was for over a week we'd have the car. I did keep the car as clean as I could despite having two other people in the car. We drove 16 total hours one way to get to the Gulf. So we spend plenty of time in the car. On our way back I had to add oil to the car which was understandable but not what I expected to do. No one tells you these things when you rent a car. So we get home and I empty out the with many things still beach fresh. Now there was beach chairs and beach cart in the back of the car and I'll admit some sand was in there. I took the car back the next day and filled it up with gas and shock out the floor mats and dusted off the car inside. I should have vacuumed the car out but again... they don't tell you that. This was my first car rental so keep that in mind. Once I drop off the car I get a call no more than a hour later. It's the manager at the Cranberry location Armando. He said they found a "wet dog " smell in the car and "blue hair from some kind of animal" left behind. Now we had blankets and one of them had to of shed in the back seat. I told him this he still wouldn't listen to reason. He said I had a dog in the car. I told him we drove 16 hours, no way would I have a dog in the car. He finally brought the hammer down and said " I have to charge you a cleaning fee" and that fee is $250! He would not listen to what I had to say. Did not believe me about the blanket. I have no idea what smell was in the back. Maybe from the beach stuff we had. But $250 is too much for a cleaning fee! I later called the corporate office and got the bill down to $100. And then I tried to visit the location to explain to him the blanket and what the smell was. Maybe just maybe I'd get it taken off. But no he wouldn't do it. The manager there is not a reasonable person in these kinds of situations. I'd admit it if I smoked or had a dog in the car but come on! 16 hours in a car with a dog is not a vacation I want to be part of. In the end I learn. Vacuum out your car. And two don't go to this location again. Unfortunately they have good deals but the manager was not reasonable. Maybe he is with other issues but not this one. I won't go back again. Even tho I got coupons to use. read more

I rented a car for one day to drive locally. Before I returned the car, I stopped at a gas station and topped off the tank. An hour after I returned the car, I received an email that Avis had added an additional $17 charge to my credit card. When I called Avis to find out why, I was informed that if a car is driven less than 75 miles, they will hit you up with a $17 charge unless you bring them a receipt from the gas station, proving that you filled up the tank. The fact that the tank is full is irrelevant - without that receipt, they will attempt to extract an additional $17 from you. So I contested the charge with my credit card company and I'll be renting from anyone besides Avis next time. read more

Rented a 12 passenger van for a week of vacation.. 1st van had electrical problems..had to take it back.. rep had 1 more van there but he said he didn't have time to clean it before he had to leave. Qhen we got there he handed us the keys and a vacuum..took the key to the other van and left. We opened the 2nd van to find potato chips..dog hair..dog poop and someone had peed on the back seat! Spent 1 hr 12 minutes on phone with 9 different reps at avis trying to get help..their only reply was it is drivable so you need to drive it an hour 1/2 to the airport for a 3rd van... besides the fact that the van was filthy with a wet seat ..dog hair and pee.. it was supposedly drivable...HOWEVER the airport didnt have any other 12 passenger vans... so our only options were to postpone our vacation another day or clean it our selves.... no option really except to clean it ourselves.. then on the drive down to vacation the oil light came on..called roadside assistance..only option from them was to drive it to the nearest large airport...4 hours away 1 way...not going to happen as we would miss our reservation... they said just check the oil level and call when you get to your destination..so we did... 2 calls once we arrived..no one from avis called back or came the entire week.. THIS IS THE LAST TINE I WILL EVER USE AVIS. read more