It is with great regret that I have to write that this once great business arrangement has come to…read moreend in utter disappointment. I have rented from Thrifty in Cranberry 8 separate times. Ethan handled my needs each time with total and complete professionalism. The branch and customer service of the individuals are not the problem. Everything worked great all 7 times prior to this last one. I was driving a country road last night and a Deer ran into the front right corner of the car. I didn't have time or distance to stop in reaction once it was spotted, and the stupid deer as any Driver whose been hit by one knows didn't have the common sense to know that Moving Mass of Metal = GAH MY FACE! Bent fender, busted headlight, cracked bumper, dented hood. Car can still be driven. I did what any good customer should. I called my insurance and made the claim. Then I called Thrifty the same day and reported what happened. I forwarded all information and was informed that Thrifty Corporate refuses to rent to someone when involved in an accident with one of their vehicles. Deer are considered an Act of God and covered by my insurance at no penalty to me. They are no fault accidents that just happen, and are inevitable when driving for any significant amount of time. Had I been caught drunk driving or got into an at fault accident I could see the need for this policy, but it was not at fault. I do not understand the necessity for this. It is horrible business practice, and even if you hadn't wrote me off, I am writing you off and informing everyone I can about this bad business practice. Despite good experience to this point, I can't give more than one star. If they clear this up and let me rent again I will give a 5 star praise again as I had before.

More like "Thefty" Car Rental. I was in a bind trying to get a last minute (big mistake) car…read morerental to get to work while mine is in the shop. I explained several times over the phone that I needed something fast and that I was cost sensitive and wanted something cheap. It is, after all, rather expensive to host Thanksgiving. This Dollar Rental/Thrifty Rental location quoted me a $45.00 total charge, so I grabbed a cab and headed over. When I got there, after waiting around with nobody in sight for 5-10 minutes, and futilely calling out a few times to see if anybody was around in this two room building, an employee finally shows up. She was very nice but told me that they would actually be charging me $250, plus the rental, as apparently some sort of hold. I asked her when I would get my money back and she wouldn't commit to a date, citing transactional delay etc. It was clear to me I wouldn't see my money for another week. She offered to talk to her manager, who had apparently been sitting in the next room the entire time - he had just been ignoring me when I first walked in. After he mumbles something to her with his back turned to me, she came back and apologized profusely about "the policy". I asked why she said nothing about this over the phone when I explained I needed to know the cost and that I was cost sensitive and she continued to go on about their "policy". I explained that I could not put down another $250 unless I have some assurance that her fat little manager would pay me back immediately after returning their car. No promises. Interesting that they have no "policy" to actually return my money. Bottom line: I took a cab to get here and they knew it. This was nothing more than extortion. These people are dishonest. I was very angry that they wasted my time, and frankly my money. There is nothing "thrifty" about them - nor are their prices, for that matter, any less than the local rates from Enterprise, Hertz, or the others. I opted to take a 45 minute cab ride with the certainty that my costs were contained rather than waste $295 on the hope that they would refund a substantial amount of that quickly. Just for the fun of it I called several local rentals to get price quotes. Their prices were all the same, those that had security deposit policies said so over the phone (many were far less than Thefty), and they all had reciprocal policies promising to return money within a stated number of days. Do not go to Dollar/Thefty Car Rentals in Cranberry.

This location is relatively new but the service is great. No waiting, no hassles, decent cars and…read moreno surprises with billing. They never try to sell you extra options. Friendly, professional and knowledgeable staff. Ms Megan gets my highest recommendation for outstanding customer service.

I recently rented a midsize SUV and was assisted by Maggie. She was very professional, amazing…read more Never had better service from any individual at a car rental agency. Car #1 was a NIissan Rogue. The interior driver side mirror adjustment controls were missing the trim piece. This meant using one finger to manipulate the tiny pieces of metal to make side view mirror adjustments. It was next to impossible! Seems easily corrected by ordering a new trim piece. Car #2 had a seriously damaged driver side door mirror. It was totally smashed exposing all the wiring. Hard to imagine the mirror could possibly function properly. Car #3 was great. No complaints. Maggie was kind, patient and helped me find a suitable vehicle. Thanks to her my rental was a success The concern here is the obvious lack of management/ owners properly maintaining the rental cars. My observations were easily noticeable problems. It makes one wonder if the brakes, batteries, etc are being serviced and maintained.

Horrible experience, they really left us in a jam. We reserved the largest size SUV to move my son…read moreinto his dorm. When we arrived to pick it up we were told the largest car they had available was a minivan that would have to be picked up from another location. Don't rent from here if you can avoid it!

I had a great experience at this location. Customer service was prompt and friendly. The car was…read morenew and clean. Will definitely rent from them in the future!

The guy who runs this place, Joe, is the GOAT (greatest of all time)! He is very flexible and will…read morehook you up with an awesome deal. I even sent my friend who was having trouble renting cars due to not having a credit card, and he helped her too. Can't recommend the guy enough! I will drive out of my way to rent from him!

Horrible experience. I tried to rent a Budget Truck through this Avis location. I switched my…read morereservation from UHaul to Budget 2 days before my move so I could get a bigger truck which UHaul was sold out of. I received a confirmation number from Budget that I had a truck reserved in Wexford. So I cancelled my UHaul truck. The next day I get a call from Budget customer service telling me the truck I wanted was only available in Coraopolis. Whoops. We made a mistake. We really didn't reserve a truck for you like your reservation said. Too bad. Drive 45 minutes and 25 miles and get the truck yourself in the opposite direction from where you are going. And by the way, you have to return it to this location as well. Poor customer service both locally and at the 800 number. They could care less. I will NEVER rent from Avis in Wexford or Budget Truck again. I have rented UHauls for years and have never had this happen. And their rates are much much lower than Budgets.

horrible service..went to drop off early, nobody there..came back and they where out to lunch until…read more1:45. came back at 3 p.m. finally there, charged me for another day rate at 121.99 because it was late.. he said i should use the drop box (no thanks) i want them to verify no damage to car. would suggest going elsewhere....anywhere but avis..

Not the best car rental experience. Reserved in advance under one name and it was such a hassle to…read morechange the name. Finally finished checking in and the garage pickup was a disorganized mess, too. A younger employee brought the car around for us and pulled it all the way into a dead end lane, which was tricky to get out of in a new car that was completely unfamiliar to us. It's also a little suspicious that the cars get picked up in a poorly lit garage, where it's harder to assess damage before you leave and can be liable for missed dents, etc. later. In any case, we were finally on our way. On our fourth day of a five day reservation, we got a flat. My husband was able to change to the spare but when calling the Avis hotline for info, they were next to useless at what should be a fairly routine situation to resolve. We got passed around to like five different people and had to start all the way over with our contact info and explanation each time, only to eventually be told to drive an hour back to the shop to switch out for a new vehicle. Not sure if options were limited because this happened on a Sunday or what but two hours later, our day was back on track. The second vehicle smelled like weed and there wasn't really a way to document that so we'll just have to see if anything happens with that.

My husband and I have been long time Avis/Budget customers and will no longer be supporting them…read more We rented from this location in May as we do every year visiting family. Our flight was delayed and Avis assured us they would stay open for our arrival. Upon arriving, they were closed and we were forced to rent from another agency. Because we prepaid for the Avis rental we returned the car and picked up from Avis the next morning. Upon pick up my husband took a video of the car and its existing damage (mirror was taped on). At the end of our trip the car was returned and inspected. This week (two months later) we received a letter stating the car was damaged and we'd be charged over $600. My husband called customer service to explain the situation and the representative quickly closed the case based on photos in the file, Avis stated the passenger door was damaged, not the mirror. Do not prepay, there's no benefit.