Rented a car again and while there was an issue with the rental, Terrance was quick to resolve it. I will continue to rent from this location as the staff are great, vehicles are reliable. read more

Very disappointing experience at Enterprise East Brunswick. I had reserved a car in advance, but when I arrived, the manager trainee Sydney Bodreau said only large cars were available and asked me to pay $10 extra per day. I saw smaller cars in the lot, and even the Enterprise website showed plenty of small cars available. The next morning, I checked the website again -- small cars were still listed as available. I called the East Brunswick location, and two different staff members told me there were still no small cars, saying the ones online were from nearby branches and could be transferred. If that's the case, why didn't they try to arrange one for me? Is it because I'm a Geico customer and not a direct Enterprise renter? Very poor service and attitude. I won't rent from this location again. read more

Made a reservation ahead of time and went to pick up rental and was told that they may not have a car. What is the sense in making a reservation? The meaning of a reservation is self explanatory. Worst location and service I have every received. read more

I had an issue with my car and had to bring to the dealership. I called Enterprise on Sunday morning at 9am to rent a car and gave them all of the information on the phone. I Ubered to the location and the person I dealt with, Terrance, was very helpful and had my car and paperwork ready. I returned the car a day early and Terance was very helpful and made sure I was charged for just two days on the rental. Having dealt with other rent a car places (at airports, etc.,), it was truly a pleasure to work with Terence and would rent from them again. I would give them more than 5 stars if I could. read more

Wheni think about renting a vehicle, I have legacy thoughts how painful the process can be. Getting stuck with extra coverage that you don't need, long waits, tons of documentation, verifications, confusion, you name it. But this is the first time that I've rented a car in a very long time in wbich the process was simply frictionless. The whole experience took a maximum of all of 10 minutes. From an incredibly helpful and polite driver who picked me up and drove me to the rental agency, to a quick and prepared attendant who took my information, gave me the keys and sent me on my way. I was not simply impressed, I was blown away. Now that's the way to do business! read more

The worst, most unprofessional. I will never rent from them again. I made the reservation on Wednesday for a Sunday pick up for 12 noon. Going there i realized we were going to be a little late and called the local store 4 times. No one picked up. I got there at 12:06 and they were closed and the doors were locked. No one called to ask if I was on the way and no one mentioned that there branch closes at noon. Why allow a noon reservation then? Called customer service to ask for a supervisor and was told supervisors don't speak to customers. Got someone from escalations and was told someone will call me asap. 1 hour later, no call. Thanks enterprise for ruining my biggest business trip of the year. Use BUDGET, use AVIS, use anyone but Enterprise East Brunswick read more

I am extremely disappointed with my experience. At enterprise. I reserved a car several months in advance for pick up on December 27, 2025 as my husband and I were traveling to Disney for New Year's with our grandson. This was a very important family vacation and my children were meeting us there when I arrived to pick up the car. The gentleman at the counter simply told me they had no cars available and said sorry that was it no solution no assistance no accountability. This is completely unacceptable. If a car is reserved months ahead of time it should be honored reserving a vehicle and then being told none are available is false advertising and shows a total lack of respect for customers time and plans because of enterprise failure our vacation plans were severely impacted. I am disgusted by how casual this was handled and will think twice before ever ever using a recommending enterprise again. read more

This could have been a one or two star review but it got bumped up because the manager did the right thing. I rented a car through Expedia and arrived at this location. They were extremely busy and I understood short staffing, so I wont be to hard on them over it, but when something goes wrong, there isn't anyone to answer the phones. They just let the phones ring non stop because they have to help the people inside. Once I got my key, went out to do a walk around and everything seemed to be going fine but once I got in the car it wasn't cleaned on the inside. I accepted it that way because I had to get going and didn't want to wait even more. The key wouldn't work because the battery died. Went back inside only to find out, no battery to replace. The person upgraded me to a nicer car, awesome. I prepaid for fuel with the original car at a half a tank. Then I jumped into this car only to find out it was low on gas. Gas prices at the time are hot. Then I got called into work and wanted to return the car at the airport. Didn't mind paying a fee to have them come pick it up at the airport since my rental was far more than one day and a pick up fee. Nobody would pick up the phone. Finally, called the call center and they have no clue what they're doing. By the time someone called me back from the location I was already gone and now I had a rental sitting in the parking lot at the airport when I could have turned it in sooner. The experience from start to finish was stressful, and finally, the employee closed the contract but put it in pending for a manager to call me. They closed it out and never called me back and I had to chase them down to tell them about the experience. The manager did the right thing and offered a partial refund. This location isn't the same as it was before in the past. I've rented from here before based on location to my house, but I'll have to travel further for better service. read more

Rented a sedan, apparently got upgraded to a charger got a flat tire on the way home at 3am at a mile marker on the interstate told me that I had to drive to a place with a specific address. The state trooper who stopped to make sure we were okay was laughing because you can't be more specific than the mile marker. So I told Enterprise that I would be driving on the rim which they said was fine. Took the first exit which put us at an extended stay American. There was no spare tire in the car and we were told they would send a tow truck for the car. We however were left on our own until 8am. So we had to get a 90 Uber ride home. Dropped the key off as instructed then received a Call as to why the key at not the car, when I asked why there was no spare tire they replied "muscle cars don't come with a spare". Will never rent from Enterprise again read more

I wish I knew the name of the Angel that helped me at the East Brunswick location. They didn't have the level of car I ordered and upgraded me. I was also late to pick up and they waited for me even though they were officially closed. It could have been disastrous for me trip if they didn't wait for me and have a car available. I really appreciate their understanding. I've used them a few of times in the past year and never had a problem. read more

Not off to a good start. I was supposed to be picked up by enterprise where I dropped off my car for repair. Still waiting. Tried calling them. A person answered and immediately put me on an extended hold. Still waiting. read more

Was quoted one price then charged a higher price. Will avoid this enterprise in the future.

Fast and efficient service. The representative Ms. Williams, was very good in getting me the best product which served me well. Check out was very quick and easy, and smooth. read more

We picked up a 7 passenger vehicle on a Saturday at 11 am. My husband called multiple times the weeks leading up to our reservation to ensure one would be available. Pickup was seamless. Upon driving the vehicle locally back home to pack for our trip, we found that the AC was not working. Of course this was after they closed at 12 noon. We called, were transferred to corporate & speak to Teresa who says another 7 passenger vehicle will be waiting for us at Newark Airport. Once we get to Newark... no vehicles available! We just drove 40 minutes with no AC in August for no reason. This is unacceptable & upsetting. I'm never using Enterprise again. read more

We had a reservation for a 12 passenger van rental booked at the end of March '21 for a family vacation. Four days before departure, we get a call from a sales associate advising us they didn't have (ever) or have (available) such a van for our trip. I'm still confused what's the actual reason? The conversation gave us very minimal information on why this happened and barely offered an apology or more importantly, a resolution. No help whatsoever. We were confused that our reservation was confirmed back in March if Enterprise couldn't accommodate it to begin with. Now we are left scrambling to figure out another mode of transportation 4 days before our trip. Be careful when booking. Call after a reservation is made to confirm you actually have a vehicle. read more

Do you guys accept cash payments from 23 year olds? I was just curious due to having a reservation set read more

WILL NEVER RENT FROM THIS PLACE AGAIN!!! My husband mistakenly left my sons baseball equipment in the vehicle he rented and they never made any effort to call him saying he left the equipment in there. When confronted about the missing equipment, they had no knowledge of where it was. Pretty much they stole over $1000 worth of stuff and IM FURIOUS! read more

Minivan wasn't nice for our first family trip. For the money we paid I expected a lot more. I wouldn't rent from here again.

God awful customer service. Justin Becker was the clueless agent I had the displeasure of dealing with. By far the worst location I've been to in the country. Don't expect any extra love or respect here. I came in with my brother who rented a car online. The confirmation email never stated that my brother needed to bring in his passport to rent the car. After bringing this to the attention of the agent, and the inconvenience of having to go back to get the passport. Didn't offer an apology, an upgrade or a discount but rather argued that it wasn't his fault and there's nothing he can do about it. Hated the experience. I'd recommend you go to the north brunswick location. They're much much better in all respects. read more

I would give ZERO star if I could!! I picked up a rental car there through my insurance while waiting for my car to be fixed due to an accident. The company charged me $300 dollars for a security deposit and I've been waiting for my money back for two weeks now and nothing so far... I've called 4 times and they said I'll get my money in my account in 48 hours... My husband and I are going to lawsuit the company because of this, just so we'll get our money back. read more

I have rented from this location eight (8) times so far this year and every time has been excellent. While there was one or two hiccups, usually with pickup drivers getting lost, they have always more than compensated me with upgraded vehicles and fantastic service once I am there. Patient and helpful staff and plentiful vehicles of all makes and models are standard at Enterprise. I would highly recommend them to anyone looking to rent a car in the East Brunswick area. read more

This place is a scam. I rented a car that broke down after driving less than a 3 miles. I called Enrerprise and they towed the car. Later, i received a bill for $600 saying the car got damaagwd during towing and I am responsible for it. read more

Excellent customer service. I've had bad luck with other branches but not this one. Thanks to Joe Geary and his team of associates.

One of the worst customer service, I waited long time about 45 minutes then as soon I asked for the Car I rented they stated they have no car available at this time and they asked me to wait another hour. I decided to leave and I used my car. I never recommend this company read more

East Brunswick is the worst enterprise branch I have been in. The car that they gave me had a mechanical damage. They replaced my car to a lower class for some reason, when we saw the car we said that it is not in the class we ordered and we demanded the same level. Eventually after wasting almost an hour we got the correct level and a car in a good condition. The manager their promised us 10% off because of what happened but we never got it. I have picked cars from the old bridge branch and never had an issue. If you don't have to I suggest you will go to a different branch. read more

If I could give a 0 star rating I would. The first time I rented a car from this location they never picked me up as promised. I had to have someone drive me to the location. The second time I rented from them which was recently, they were an 1hour 45 minutes late. I was furious. They told me to call at 8:30 AM for a 9 AM pick up and showed up almost 2 hours later (mind I made my reservation 3 weeks in advance). From there when I received the car. It wasn't what they had promised me and what I wanted. Instead of a mid sized vehicle they gave me the smallest and cheapest car on the lot. The vehicle was awful. It was covered in bird poop and dirty instead. When I was driving the car it would sway to the left and right. Apparently, something was wrong with it and it was dangerous. This will be my last time going to this enterprise. read more

Enterprise East Brunswick by far is one of the best rental agency's that i ever dealt with. Not only are they professional and courteous but quick, informative and your always treated with a smile. I want to thank Rob and his crew for a wonderful car rental experience and will always consider Enterprise as my number one choice. read more

I needed to rent a minivan to bring my son home from college in NYC. I live an hour away. We rented the car on a Saturday so that we could get an early start. When we got to the city many streets were blocked off. It took an extra hour to get to him. After packing the car, we tried to get home, but every road was blocked. We went through Queens and Brooklyn and finally we were able to make it home to NJ. Our 3 hour journey took 6 hours-making us late in returning the car. The next day, we received a call from Enterprise letting us known of the 2 day charge. I explained the situation and without a hesitation, he took off the second day. I cant tell you how much I appreciate that customer service. read more

I needed a car quick as I had to leave mine at a repair shop. They were able to pick me up in a short time, and the Driver, Bruce, was very personable. I was upgraded in vehicle and they followed up with a phone call later that day to see if I was going to need the car for more than one day. I had learned that my repair would take through the weekend, and Enterprise had no problem with changing my rental to several more days including out of state driving. I called ahead to be sure I could get a quick ride when my car was ready for pickup and did not have to wait long. I got Bruce again for the trip back to the repair shop. Everyone at this location was friendly, professional, and very helpful. Thank you! read more

Very nice staff and they seemed to be very hard working and respectful of all customers I saw them handling in person and on the phone while I was there picking my car up. My only issue is with being charged a full extra day when I returned my rental 48 hrs after I rented it. Since the open hours on Sunday ends at 1pm your car gets checked in the next morning and not when you really returned it which automatically extends your time out as a full day. I think with today's technology why can't they put a bar code on the back of the key chain and you swipe it on the key box before dropping the key in...this would not penalize customers for returning after hours. Since I will be visiting my son in college over the next 4 years I planned on using Enterprise but now will see if other rental companies have a more "customer" friendly return policy. read more

i rented a car on sunday when they supposedly close at 1 pm i was there at noon didnt receive my car till 2 pm & no one walked me out to the car & then when returned they claimed that there was a scratch on the car & wanted me to pay 375 dollars i went speaking to the girl that signed me on the car her name shakirah she admitted that this busy day & that yes she didnt but i will have to speak to the manager his name is robert the following day.. when i came the next day she lied & said that she walked me out to the car in front of her manager & he was an asshole to call me liar too... this is the shittiest rental store i dealt with in my life read more

This enterprise is great. The staff goes out of there way to help. I wouldn't go anywhere else.

What an amazing experience!! My car was in the shop and I needed a vehicle to go to work and take my daughter to school. Being a single mom is hard enough, but these guys really came through for me! They were always there to answer questions, get me in a safe car and offer one of the best customer service experiences I've had in a long time. Kudos to your team for outstanding experience! I'll be working with them again for my future rental needs. read more

Great customer service. Very easy check in and check out process. I will definitely rent from them again.

I have used the Enterprise on RTE. 18 in East Brunswick and have always had a good experience. The Staff are wonderful and very accommodating. read more

Son was in an accident. Son went to Enterprise over weekend to rent him a car. NJM insurance would cover 30. per day. He rented an Elantra. This was his car and his first accident. Clerk said he accepted additional insurance and collision insurance at 37.00 per day and billed him for 1250.00. He already had NJM insurance and son states he it was never explained to him that insurance etc was HIS responsibility. He was just ask questions and told to sign and "initial here". Now they are insisting he owes them 1250.00 over and above rental cost for insurance. I was there and never heard any of this explained to him .DO NOT RENT FROM THEM UNLESS YOU GET EVERY ITEM AND COST EXPALINED TO YOU. They are ripping off a kid that had his first accident and I personally feel they are taking advantage of him. Also, Justin is very rude and hung up on me while I was voicing my displeasure with the situation. read more

Watch out for that $9.99/day weekend special that they're currently offering. They tried to charge me for mileage that I never drove. I'm sure it was because I returned the car before their office opened; used the key drop. Had to notify BBB and the Dept. of Consumer Protection about it. read more

Enterprise at Highway 18 in East Brunswick has always been one of the best rental car agency I have dealt with. All the staff members are friendly, courteous and professional. The best thing about Enterprise and what makes them different from other car rental agencies is their pick up and drop off service. I would always consider Enterprise first because of that particular service. read more

Too bad I can't choose NO stars. I returned my car rental and they claimed it was damaged! The car was in the exact same condition as when it was rented out. The rental agent walked around the car like a mad scientist when it was returned, lo and behold he founds a dent. Really? Who gets down on one knee and checks the light reflection on a shinny new car to find that a reflection is actually damage? Any customer would not noticed the "damage" and would have rented the car out on the spot when I returned it. I would have rented the car out again. Mind you the car was really shiny, brand new shiny and the so called damage was probably there when I rented the car. The rental agent at rental time didn't apply the same mad scientist procedures when I rented the car. He walked around with me and we were both' ok, the car is fine. No bending on the knees and looking at the car at different angles. Nobody does that when they rent a car. You would only notice obvious damage. Oh but now the mad scientist sees damage and charges $500. 2 months later they send a check for $400. Probably because I kept calling for info and told my insurance company . So it only took $100 to fix the "damage"? Everybody knows any car damage will cost you more than $100. I never received any details on what was fixed. What did they do with the $100? Hmmm...... read more