#24 review of 100 challenge This place took great care of us when went for a car rental at Newark Airport. A short train ride in airport took us there . The service advisor make sure we had the van ready for us clean and ready to go.The 1st one he brought had a low tire so instead of giving it to us went to retrieve another so we wouldn't get stuck on the road. Appreciated the attention to details.Wish I knew his name but it was Thanksgiving day around 1030am. They even offered extra wipes for the vehicle. Return: definitely if needed a rental in NJ. read more

National Car Rental - Car Rental Near Me - Newark, New Jersey

Another decent rental experience at a National Car Rental location. Picking up the car at EWR was a breeze and they had so very many options in the Executive spaces to choose from. Checking out was odd, the lady working the booth just stuck her hand out when I rolled up, she didn't greet me nor say a thing. I gave her my ID and credit card, she did her thing, opened the gate, and gave me my stuff back and never even looked at me... maybe she hates he job?? (the only reason for 4 instead of 5 stars) But checking the car back in was the normal, nice experience. The car was very clean and operated just fine. Checking in was a breeze and quick. Definitely still my favorite company to rent cars from! read more

I have not been to Newark Airport in years----probably before the pandemic. Much has changed. I landed in Terminal C with United and took the Airtrain to P3 which is where the rental car companies are located. In the past, you would pass Terminal B and Terminal A before you got to P3, P2 and P1. Not anymore. You go straight from Terminal C to B to P3. I didn't see the Emerald Club sign for members to skip the line initially and ended up in line for a minute until I finally saw it hidden behind another sign. The people at the desk were very friendly and pointed out the regular and executive collection. Exiting was quick and easy. Since I know the area, it wasn't too bad getting out of the airport. If you're not from the area, take your time and be very careful. The taxis are brutal. Return was also easy. My return flight was from Terminal A. You can't take the P3 Airtrain to Terminal A yet. You need to get on a bus which takes you over to Terminal A. First bus stop picks up others from the Airtrain. Then everyone goes straight to Terminal A which is quite new and very nice. read more

Wow, I actually get to leave a good review for a rental car company for once. My top priority is generally getting things done quickly, so I wanted to skip the counter and liked the idea of picking out my own car. I signed up for Executive Elite status through one of my credit cards and made my reservation online. SIDE NOTE: If you are reserving online and you add an additional driver, it will change your pickup from "Executive Selection" to "Counter". Don't do this. Instead, skip the additional driver and add them at the gate as you're driving out. IT should fit this, or at least make it more apparently why it keeps changing to "Counter", as I had to call in and speak to multiple customer service people and none of them knew why it was doing that. But that's not this location's fault. Anyway, the service worked exactly as anticipated. I skipped the counter entirely, walked straight into the lot, and had my pick of vehicles from the Executive aisle. There were cars from Jaguar, Audi, BMW, Cadillac, etc., and I had my pick. It was clean, awesome, no problems at all, and checkout at the gate was a breeze. No paperwork to keep track of or anything. Return was fast and easy and the guy was very friendly. Most of my rental car experiences have been meh, but this is a breath of fresh air. I've never had loyalty to any car rental company before but this actually is a fairly good catalyst for me to prioritize National in the future. read more

The staff here was awesome! Great cars to choose from and three times now I've rented from here and the cars are always clean with great choices. Lines are short and efficient and I am able to get out of there in 2 minutes sharp. Emerald Club and Emerald Aisle are the way to go. The people outside in the garage are always so helpful when I need help figuring out what kind of car I rented. read more

Caroline was the rudest person I had ever met. I dropped off my vehicle and she was kissing a co-worker rather than pay attention to her values in customer service. I said kindly that it was not professional and when resolving my payment she came into the room where I was making the payment she intentionally weaved in between my father and the desk while we were trying to conversate to complete our payment for the reservation. She then went to a co-worker and started talking about me and pointing at me which made the other workers uncomfortable as they also made her aware it was unprofessional. National is now the LAST rental I will be getting a vehicle from after traveling 6 times sighing the first 5 months of the year and being a meme we with them for over a decade I have never had such a horrible experience and I am proud to say I will be upgrading to another rental service. read more

National Car Rental - The little lady who cause drama and issues who works there or acts like she tries to work there. - Car Rental Near Me - Newark, New Jersey

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Just wanted to give a 5 star rating to Janiyah at newark airport location. She was so sweet and efficient and went a above and beyond. She made the whole experience WONDERFUL. read more

Tarik and EWR National is amazing! Thanks for the warm greeting and help with our bags. I'll be renting again with National because of you - thanks again Tarik!! Happy New Year :) read more

I recently returned my National car to Newark Airport 6/23/23 and was greeted by Josie and she asked about my rental experience. I told her it was great as always and the experience started when I picked up my car on 6/20/23 where I was assisted by Jarred who also did a fantastic job getting me in my rental and on my way. By the way, that was Jarred's 3rd week on the job. Josie and Jarred are first class in delivering excellent service. How lucky National is to have these types of quality employees in such challenging times. My hats off to both of them and to National for finding great people and training them to be top drawer professionals. I hope someone takes them both to lunch. Rob N. Fresno, CA read more

Good selection of cars usually. If they don't have what you reserved, they tend to upgrade you to the next size up. Easier to get to if you're flying in, but if you need a rental from there as a local, it can be confusing as how to best get to the rental area. Cars are clean, no complaints. read more

Two stars for attitudes. Staff is good at what they do but the attitudes are horrible. Grumpy, and unfriendly. Both where you pick the car up and where you drop it off. And a simple transaction took an hour! read more

Upon arrival few weeks ago; there were few nicer cars in exec aisle, but took the brand new Mitsubishi outlander hybrid. I had few issues with the car mid-rental, but the National team led by Peter helped me in big way. They went above and beyond to switch me out for different car. They were communicative, called back and were very friendly. I highly recommend this location and National. read more

I am a avid National user, but this location is BY FAR the WORST location to rent from. I have never had such a horrible experience at any National car rental place. I was working with the staff member named Duane, and he was giving me the hardest time trying to rent a car. I use National so much I've become an "Elite executive" member and he did not want to honor my discount. Honestly Duane gave me the worst renting experience. Everything I mentioned he didn't believe and called to double check. But every time a representative confirmed what I said he didn't believe it still and called the manager. Took over TWO HOURS to finally check my my car out. Hope to never have to deal with him again. Will avoid this location as much as I can. read more

Traveling across the country, and having the ability to simply choose a car with National and avoiding the line is great. But, as I was looking for a union made car, I had the pleasure of meeting Charles Hackley. He was extremely helpful, made a hilarious joke ,and directed me towards the right car. It just made my day. read more

I was so impressed with Lance and his team at the National Car Rental location in Newark, NJ. I travel about 30 weeks a year and am rarely impressed with service but that was not the case at National and with Lance. They were friendly, made the process easy and listened to what I needed for this trip and made it happen! Thank you for showing that Service still matters!! And move to SoCal so I can see you guys more often!! read more

We had the best experience when we went to pick up a car for our vacation. The National representative, Lucy, was amazing. It was FREEZING outside yet she took the time to help us look for the perfect vehicle. Great customer service!! Because of Lucy, we will rent from them again. Thank you Lucy!!! read more

Expect shitty service from the black employees...seriously. Totally horrible service each time I rent from this location. MANAGEMENT NEEDS TO RETRAIN ALL OF THEIR STAFF AT THIS LOCATION ASAP. Highly unprofessional staff, they stall you with the bad service and this is before they figure out to look up your account. They don't bother to look up your account before providing you with 'all the cars are reserved'. However, once they look up the account, now the service switches up. DISGUSTING. read more

Briggs at the Newark Airport location gave us Outstanding customer service. He's great!!

National is at the P3 stop on the Newark Airport Airtrain, which meant that it was a really short ride for me from my arriving flight. Down the escalator and follow the signs. I really like when I can use a kiosk for my car rental, especially at New York City airports, so that I don't have to deal with the usual New York attitude. (Probably because I have that attitude myself?) I'm in National's Emerald Club, so I get to choose any vehicle in that section. It was SUVs, SUVs and more SUVs but at least there were several that had local license plates. Always document the damage to the vehicle before renting, I have read many times. So the first one I picked, a Nissan Rogue, snap, snap, snap, snap, snap. Way too many scratches and dings, thanks very much and we moved on. The second one, a Jeep Grand Cherokee, had satellite radio and NJ tags and only one scratch on the bumper. Done! The car worked great, no complaints at all. And the return process was smooth as silk. In, park and take pictures of the vehicle in the same condition as before, grab my stuff and back up that same escalator to the terminal. Thanks, National! A solid experience. I recommend! read more

I reserved a car through Priceline and I got it from National this time. Got a great deal! Staff here were very friendly and customer service was great. She even asked if we want the eZPass. We said yes. We loved it that she reminded us about it. Unfortunately, she forgot it. We forgot too. We just remembered when we're inside the car already. Had to come back and grab one. Line was long and the security mentioned that I can get it during the exit. I did! They also upgraded my car from economy to Compact. I got the Ford Focus. It's just okay but I would say it's good in gas mileage. Drove it in three different state and it didn't give me a headache or put me in trouble. I hope I will get National again next time. We'll see. read more

National Car Rental - Virginia for lovers?! - Car Rental Near Me - Newark, New Jersey

My experience with National has been a mixed bag. It was my first time renting from this company and I initially did it because I liked the idea of being an Emerald Club member and shortening the rental process. My first disappointment was to find that there was no real Emerald Aisle at Newark Airport. Secondly, when I got to the lot where the cars were, the agent directed me toward the first car in the first row and said "take that one". I did because it was what I thought I reserved, a mid-size SUV. It was a 2018 Murano, black, looked roomy, so I was content that this was a satisfactory choice, We were in a hurry and didn't really stop to see what other cars were available. Several things were wrong immediately and I should have noticed them from the start, but they shouldn't have been there in the first place. A Murano is really a luxury SUV -- I found that out when I looked at my total, almost $1000 for five days. Secondly, the car was very dirty outside and not so clean inside. A previous renter's unfinished beverage was in the back seat, for example. The windows and body of the car had big blotches of a sticky substance over the entire car, except the front windshield. Also, the tank was only 3/4 full of gas. At the first possible moment, I got out and cleaned the outside of the car, by hand, myself. I was never able to get all the sticky material off the car though. Still, the car was now presentable and comfortable and we had no time, once we were on the road, to turn back and demand a replacement. The car drove well, was a bit of a gas guzzler, but overall was a nice vehicle. Upon returning to drop the car off at Newark Airport again, the return process was rushed and difficult. It was raining, we had a lot of luggage, were traveling with small children and needed to at least be able to open up the back door wide enough to remove all our bags. That was barely possible, as the return attendants were waving us forward in very tightly packed lines, with one vehicle virtually on top of the next, both front to back and side to side. When I pointed out the problems with the car, the return agent told me it was largely my own responsibility, as I had not pointed this out at the beginning of the process. OK, I heard that, but I think the flaw in this reasoning is this: I was paying for a mid-size SUV, not luxury, so I shouldn't have been steered to this car in the first place; I should have been shown choices; the car should have been spotless, inside and out; and the gas tank should have been full. I would be hard-pressed to choose National again and am disappointed the company hasn't even sent out a customer satisfaction survey so I could have shared my review with them more directly and discreetly. I guess the old saw caveat emptor applies. But, at those prices, and given all the friendly enticing adverts, it shouldn't. read more

This is a very convenient location of car rental pickup at Newark Airport. The airtrain drops right at the terminal and the rental office is located a flight of stairs down. I have Emerald club membership through my work so I never have to wait in line and always can upgrade without any extra charge. The staff here is very friendly. Picking up and dropping back the car at this location is very simple and smooth. read more

Friend had the Executive level to National. Was so easy to not have to go through the check in, indoors, just walk out to the parking structure and you get to pick your car and drive off. Free upgrade to the next level if you get a midsize or larger. The pick up staff is rude here. Can have multi drivers, no additional charge. Did have some problems returning the car, since they don't give you any paperwork, didn't know what time to return it and when we called National, they didn't have her booking listing. Located in the South Area of the airport, at terminal A. read more

National Car Rental - Car Rental Near Me - Newark, New Jersey

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Post COVID 19 review: Short review: HIGHLY RECOMMEND! You can trust National. Jose helped me at the desk at 10:30 pm when my flight came in just over 9pm but you have to take a tram over and that can take more time due to changes due to COVID. They have longer business hours and are OPEN UNTIL 11PM! Other vendors close at 8pm and expect you to go to your hotel in an uber and then uber back to pick up the car the next day. NATIONAL DID NOT CHARGE ME A SINGLE DOLLAR OVER QUOTED PRICE WHEN I MADE THE RESERVATION. I was quoted $171 for a mid size car for 3 days and I paid $171 when I dropped the car off. Longer/more details review: Traveling has been greatly affected by COVID and it is hard to know which companies you can trust. I travel from CA to NJ for business purposes a few times a year. I made this trip in the first week of June of this year 2020. I usually use Enterprise because they have good customer service and reasonable prices. BUT, when calling up to make a reservation instead of showing me an appreciation for my business in the past, they quoted me a price that was over $100 more than other vendors. Blamed it on COVID and claimed they has less inventory. Disappointing. Not only that but they close at 8pm and expected me to jump through expensive hoops to get to their office during their reduced business hours. They expected me to be ubering back and forth to the airport due to late-night arrival would have cost me another $75 easy. NOT TO MENTION LOSS OF TIME on a business trip the mandating me traveling during a worldwide pandemic=time is precious/not a renewable resource. Well, that door being closed opened up a new window of opportunity to do business with National and now I have 2 companies to pick from when traveling into EWR, National. Their longer business hours saved me not only MY TIME but substantial $$ Jose was great and got me into a car quickly after spending all day traveling xcountry. There was a paper jam and rather than have me stand there until he could fix this problem he used his brain and had the guys in the garage print out my docs so I would not have to wait. The guys in the garage were lovely and got me a great vehicle that was clean and gased up. I, as a policy, take a video of walking around the car to record the condition I received it and I do the same when I drop off just in case someone makes a mistake and claims damage. It is added protection I filled up the tank at the gas station near the drop-off area (Use waze to find it. It is close but can be hard to find=have to trust GPS) and drop it off seamlessly. HIGHLY RECOMMEND read more

I have to say this is one of the absolute best National locations. I travel often for work and I rent from here every time I am in Newark. A big shout out to Eric Berk for the best customer service I have ever received at any National location. Eric is the branch Manager for this location and he is Awesome, goes above and beyond. Thank you sir for making it a pleasurable experience! 5 stars is not enough for his above and beyond attitude! read more

The rental area is convenient to the airport Air Tran station. The front desk staff were friendly and courteous, with no attempt at an up sell. The lot person was very helpful and upgraded to the next class at no charge because what I had reserved was unavailable. The return was quick and easy, with a minor charge issue rectified at the curb. read more

I don't ever recall Newark, NJ being my finally destination so my experience with National Car Rental here has been all about getting out of town when my flight has been delayed and it was quicker to drive the final leg of my itinerary rather than wait to get a replacement flight. This has happened more times than I'd like to admit but this NCR location has always taken good care of me. I've been Executive Elite with National since the level existed it seems and for good reason - changing my pickup or drop off location is as easy as signing into the app and making the changes, in all my years using National I don't ever recall not getting a car on my terms when I needed it. If I had to state any negative comment with this location it's that the car's haven't always been the cleanest but I attribute that to the dirty snow and ice I've encountered here when picking up a car. The service has always been outstanding and the selection of cars here is above average when I compare them to other National location and believe me I've had literally hundreds if not thousands of rental days through National... read more

Customer service is terrible. I was trying to rent a car that was booked online. Upon my arrival the car rental representative (name Nadine) couldn't verify my address on my credit card. I made a call to my bank and she heard on the speaker the entire conversation with the bank representative confirming my residential address. But even after that she refused to give us a car. She was speaking to me arrogantly and said it's too late, it took too much time to verify my address and she refused to call the bank again to verify the address a second time. National car rental Representative did not want to cooperate or help with the situation. She simply just turned around and start chatting to her colleagues. We had to go to another car rental Thrifty, and they verified my address immediately and we didn't have any issues and got the car within five minutes. I do not think I will book a car with National anymore and I would not recommend it to my friends. read more

Rented from this location while in town and was satisfied with the service. Tons of vehicles to pick from. My suv was clean and had a full tank. Friendly enough service. Recommended. read more

My reservation that I booked with my company and as a Emerald club member included a car seat. When we arrived at the outdoor national desk kiosk next to the cars, it was empty. An American origin white lady with a white headband gave us wrong instructions saying we just pick up any car on the car park and I told her numerous times that I booked a specific type. Then I find a counter indoor and get further instructions. I give that to a the tall man. The tall African origin man (foreign accent) with glasses gave us the car seat and walked away. He said it's against the law for him to install so I asked whether he could direct me on how to find instructions to install. He kept screaming that it's against the law and we should cancel our contract. Then I walked around the car park and found 2 national ladies. I asked a white origin American lady with a white headband if she knew how we could install the car seat and she said she's never had babies so she doesn't know. I asked her if she had instructions we could use or any information, she said she's never had babies or people who she's helped haven't had babies so she doesn't know and she walked away. We stood at the car park for an hour looking at YouTube videos on how to install and the tall african-origin man kept screaming in the background "cancel the contract". Finally we figured he gave us a broken car seat. A short African - origin (he sounded American) gave us a replacement and a booklet on how to install the car seat which helped and we quickly got out of the car park. I'm appalled at the tall black man screaming throughout the hour to "cancel our contract" and the American origin white lady indicating it's not part of her job description to install a car seat. At the end of an hour of trying to figure, it came down to the tall African-origin man (foreign accent) giving us a broken car seat and screaming throughout "cancel your contract". I'm horrified. Also the guy gave us a booster seat and not a baby car seat. My daughter is too young for a booster seat. Are the staff at National not trained at speaking to customers and why are things broken and people giving us true wrong stuff that was not requested? As we drove away, we realized the screen on the car also doesn't work but we were already so late for our event that we couldn't go back and have the staff argue with us again. First experience with National and most probably my last. I am absolutely disappointed and appalled! read more

I can now add that this company lies and does not care one bit about its customers. After posting my review and responding to them regarding the situation i was told they would look into it (since i was not the only one who made this complaint) and here it is, months later and i have not received an update from them. My credit score keeps going down since i refuse to pay a bogus claim. I wish i could find a lawyer who would take this pro bono and sue them for false accusations. I would gladly give that lawyer all the money. Stay away from this place. It is a rip off. read more

Great car selection! Nice and friendly staff! Pick up is super easy and quick even during the busy Labor Day weekend. Lots of SUVs in the Emerald aisle. I got a almost brand new car with only 200miles on it. When I returned the car, there was manager-like staff greeting me to make sure everything was good the I can just drop and go and got my receipt later in email. Will definitely use National again. read more

Great location and staff. You can park personal vehicles there, if you're dropping off for someone to pick you up. We were able to go up the return section with our personal vehicle, park and dropped off rental car. Easy peasy process read more

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We were going to book budget because it was cheaper, but decided to go with National at the last minute. Happy we switched! Very easy to get to from the plane. Simply take the AirTran to the rental. National was the first stop so we weren't on the tran long. We were greeted at National and it took less than a minute for the employee to get our vehicle. We had booked online ahead of time. Dropping the car off was just as easy. Plenty of people to guide you on where to go. Never felt rushed getting out of the rental. Would absolutely book with national again. Especially at Newark airport. read more

Worst experience possible. I have been an emerald club executive member for years. I never had an issue with a rental. A month ago I did and I have seen first hand how national treats its customers in case of issues. And trust me it's not a pleasant experience. I rented at Richmond and returned in EWR. The experience was horrible. I had them modify my reservation and it also changed unlimited miles to limited number of miles. Even if it's my mistake they should have tried to work with me but no one even shows the courtesy to talk properly. I'm never renting from national again. You just lost a customer who did frequent business with you for five years straight. read more

Very good selection and super-professional and nice staff. And I say this even though I had to fill out an accident report upon turning in my car, as another car pulled into my lane on the highway and hit me, damaging my rental car. National even made the post-accident process really easy and pleasant. So thank you, National! read more

Gotta say, I've rented cars in many places and with many companies but I keep coming back to National cause I can pick my own car for whatever purpose I need it. Quickest way to rent & drop off once you join the Emerald Club. read more

National Car Rental - Right behind National Rental Car looks peaceful eh? - Car Rental Near Me - Newark, New Jersey

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I couldn't decide between two semi-old skool hip hop songs, so y'all get the benefit of a DOUBLE performance: "Beep beep! Who got the keys to Jeep? Vroooooooooooom!" "Who, pray tell?" you may ask. Benny the Walking Flirt, that's who! Oh heeeeeeeeeeeeeeeeall yeah. He got the hook up, holla if ya hear him. :) He also got a hella bitchy co-worker (when we returned the car), for which reason this is no five star review. However, Benny DID hook us up upon request. A certain karmic someone tried to joke/lie that we were getting married in order for us to get hooked up. hahahahaha...*poke poke* uh...wha...? No lies necessary! I told Benny the karmic someone was on crazy pills, but Benny still told me "You know what? I'll let you have any car in the lot because you all are cool." And by "you all," he of course meant me. ;) j/k Which is how we got a red sports car with a sun roof and satellite radio (a godsend in the no-man's-land that is mid-Delaware). And...what? I did Delaware in 24 minutes? Um...no...never....of COURSE not. :) read more

Red car. Sun roof. SATTELITE RADIO (my new crush). Look for Benny the Walking Flirt. He'll hook you up. read more

Absolutely loved our vacation rental. @EWR we were helped by Christina - so a shoutout for her. She personally went out to find out a full size SUV with extra luggage room. She even invited me to compare a couple of good options. We finally settled for a x-large SUV and we needed every inch. National is, delightfully, bringing back the good old American customer service. Keep it up, please! read more