Rented a car again and while there was an issue with the rental, Terrance was quick to resolve it…read more I will continue to rent from this location as the staff are great, vehicles are reliable.

Very disappointing experience at Enterprise East Brunswick. I had reserved a car in advance, but…read morewhen I arrived, the manager trainee Sydney Bodreau said only large cars were available and asked me to pay $10 extra per day. I saw smaller cars in the lot, and even the Enterprise website showed plenty of small cars available. The next morning, I checked the website again -- small cars were still listed as available. I called the East Brunswick location, and two different staff members told me there were still no small cars, saying the ones online were from nearby branches and could be transferred. If that's the case, why didn't they try to arrange one for me? Is it because I'm a Geico customer and not a direct Enterprise renter? Very poor service and attitude. I won't rent from this location again.

UNBELIEVABLE! We…read more(along with other customers) are waiting. The rep takes another customer in front of all of us despite telling her this location doesn't accommodate the business quick pick up. She interjects again and he actually helps her while EVERYONE ELSE WAITS (some of us have been waiting upwards of 40 minutes). This guy isn't wearing a uniform of any kind & doesn't have a name tag.

If i could give them a 0 i would…read more they are absolutely the worst. they don't answer the phone. after trying to reach them for several weeks i finally got through to Bobby (he claimed to be the owner) the whole time he kept saying i was wrong, refused to listen, talked over me and accused me of getting upset because things didn't go my way. Unbelievable. When i went to pick up the car the day of my reservation i was already charged an additional day. They are a cheat and scam. I've rented the car from the above car rental company & they charged me 1 hour additional day and i was told i would be credited. I would have kept the car and never returned it till the next day if i was charged. The issue was when pickup the car, the lady was actually secretly charged the 1 Hour additional charge without even mentioning to the customer even though I've clearly told her that we'll returned the car before They are cheaters and liars. they charged me the additional day on the day i made the reservation. They refused to do anything. The girl at the counter yells and screams at you. She accuses you of wrong info.

Wow...i got promises of a car, but I ended up with a truck!…read more Let me back up - I wanted an alternative to the $56/day car rental from Enterprise and thought an older car @$25/day would be fine. However, WAR's owner, Carl, started me with a Ford F150 (with no fuel) with a promise to get me a car the next day. "The truck will be in the car park and the door will be unlocked and the keys in the sun visor." That should've been a sign of a shady operation! The next day came and I was offered a Ford Taurus. But with a hole in the rear fender the size of a football..."it's legal," said Nelson. He jokingly added, "You could drive a car with no doors and it's fine!" I think he was joking. But then the car had no a/c. And it's 90F in NJ with humidity. And this week it hit 109F!! I am a foreigner, but I'm not a sucker. I kept the truck as it was 3pm on a Sunday and all the other places (Thrify across the street) were closed. I thought Rent a Wreck was ironic, but it seems not. If you want a piece of junk, come here. The key folks to make promises and don't deliver anything but grief are: Carl - owner Carlos -General Manager Nelson - the store assistant

I rented a car from rent-a-wreck in Jun 2016 for a vacation with my family. The family was flying…read morein from various parts of the united states as well as internationally to all go to this vacation after a long time. The reservation went well and I went to collect the car on the schedule day. When I reached there I find that there are only 1 or 2 options for the minivans that we had booked. I was given the car keys of a minivan and off I went towards the car. As soon as I opened the car, what I found was shocking. The car was in a very bad state. There were all crums, food, debris lying in all the door storage. All seats were heavily stained with liquid spills and was so dusty as if it felt it came from a junk yard. The door mats were stained as if they had never been cleaned in a 7 years. The car was smelling like swamp gutter. And there was much worse damage. You can look at the pictures I have posted. Pictures are worth 1000 words. Not only this, the tires of the car were almost running out of tire tread. The headlights were lose. You can see the pictures. The car felt really unsafe to drive. Especially for someone who is renting it for 5 days and going on a long trip traveling 1000 miles. Externally there were so many dings in the car. Please see attached pictures. I along with my brother immediately returned the keys to the renting office and we asked for our money back. We were told that we need to call a number. We called the number and have been trying to get our money back because we never used the services and that was solely because of the condition the car was in. This is a case of fraud and a scam company. We never drove that car because it was in an undrivable condition from quality, health and safety perspective.

Got a flat tire yesterday that needed replacing so I called AAA on route 18 and they told me they…read morehad four of my tires in stock for $88 each. Had to have the vehicle towed there last night They waited until 3 PM to tell me that they didn't have any of those tires in stock. He said I would have to wait a week for that tire to be in stock so I can either leave my car there for a week, which I can't do obviously, or pay over $200 for the tire that they do have in stock. I'll never go there again. There's nothing I hate more than a bait and switch and dishonest businesses practices. I'm never going back there and recommend folks avoid them Take your business to Mavis. They've always been honest with me.

I am not satisfied with the service at the AAA Car Care Center in East Brunswick NJ. I had my car…read moretowed there the day after thanksgiving. They supposedly did a diagnostics on my car and said it was my battery and the terminals needed to be replaced. I pick up my car and one day later the car doesn't turn over. I have it towed by AAA again to my mechanic to find out that they never tightened the terminals and they did not check the line to the alternator because it was faulty. I called the car care center to speak to the manager and he raised his voice with me and accused me of not doing things right. I will never go back to this AAA car care center again. I have lost respect and trust in the service people and the other employees. I trusted that I would be cared for because it was AAA but not anymore. Not happy with the management there either. Poor customer service.

This guy don't deserve even one star. I book the car online for five days. I was flying from…read moreCalifornia. My travel plan disrupted and I was one day late. I call this rental car company (Thrifty) that I am late and I will pick up car next day. Also, I told that it is ok to charge for all five days but keep the car for one day late pick up. When I went for pick up one day late, there was no car. Also they charge me for one day. When I was wondering about the charge and did not get the car, the guy on the desk showed me the exit directly. He has no manners. He don't care for his business or customer. Agreed that I was late, but I called earlier (I called 1-800-800-3665 ten hours earlier than my pick up time and called to this guy couple of hours earlier than pick up time). He could tell me about the policy, but he asked me directly to get out of there. Very very rude and unethical guy.