So I've mostly rented cars from rent-a-car operations at airports, so my review here may be skewed more positively than others, but my partner and I had an overall good experience at this Enterprise. Bryan and the staff at the EH location were great. Yes, scanning the other reviews, similarly they didn't have the car model we reserved. However, instead they gave us a better one. The car was in good condition and clean. At a high traffic operation like the ones by the airport, I can see having multiple employees where each person has a specific function to perform in order streamline and get through a long line of customers. However, this is a smaller office in a suburb, so of course there'd be less staff. You're coming here because of the convenience of location. All in all, I think the people working here did/do a good job. We picked up and dropped off on Saturdays. There was maybe one other customer just wrapping up when we came in each time and wait wasn't long. We were processed quickly and it was easy. Now, I'm writing this review before checking final billing but I think they were fair and upfront. Believe me, this review will be updated if there's an issue like fellow Yelpers noted in their reviews (I mean what a shock to read 'scam' in a review after doing business here, but hopefully this was an isolated, one-off, unfortunate occurrence.) Based on my experiences so far, it was a good location and I would come back again if I needed a rental. read more

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The price you make the online reservation changes and then they want to give you another car that you did not reserve

Had an issue with my rental and James took good care of me and had a car waiting for me. Thank you! read more

Enterprise Rent-A-Car - Car Rental Near Me - East Hanover, New Jersey

I was put in a nasty, smelly car and the manager tried to put me in another one that smelled just as bad! He appeared to be offended and told me it was the cleaning products I was smelling. It smelled liked someone smoked in it and tried to cover it up with a wet, musty, rag. And it had not been vacuumed either. I stood outside calling my insurance company and other location to swap it out. He told me I had to stay at his location. I found out after several calls, this was not true. I left because I wasn't getting helped. He called later trying to give me a car "that doesn't have a smell." Those were his exact words. I ultimately went to another location and swapped the car out for a clean one, but at a higher price. I had the rep at the new location go out to smell the car and he agreed it smelled soiled. Do not go to this place. Apparently their cars are filthy and the customer service is terrible. I will be contacting my insurance to set me up at Hertz. I should have done that in the first place. read more

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It has taken some time for me to cool down enough to provide as honest a review as possible of these two branches of Enterprise. I reserved a 16 passenger van as a surprise in celebration of my daughter sweet sixteen birthday. All she asked for was a modest day at the beach with her cousins and aunts and two special friends. I thought that renting a big van for all of us to ride together would make it that much more special. I was greeted by two professional and friend young men when I arrived early at the East Hanover Enterprise branch. Shortly after the branch opening, I was advised that they did not have the van I reserved or another suitable replacement. All though things were not going as planed, I remained calm. They immediately offered to transported me to the West Orange Enterprise Branch were I was assured that the passenger van I request was available. Upon arriving in West Orange a another young man, let's call him Bob, advised that in fact they did not have a passenger van for me. Instead I was offered a mini-van. Still calm I accepted the mini-van. Heck we will make it work right! I knew that liability insurance would be an issue, that is why my rental agreement indicated I was purchasing all the request insurances through Enterprise. The enterprise agent I reserved the van with was questioned specifically about this issue and we resolved it. My reservation indicated I was purchasing insurance through the branch. Bob could not be bothered to look into my reservation. He simply and rudely advised me that he could not rent the mini-van to me with out my own Liability insurance and I would be driven back over to East Hanover and then he turned and walked outside the building to serve another customer. I was left dumbfounded at the counter trying to think of a solution. I will purchase liability-Insurance for my own policy I thought. As I was looking for the number for my insurance agent, Bob returns only a moment or two later saying that I had to leave now bc ride was going leave without me. That is when I advise Bob to hold his flipping ground. He refused to rent me the minivan because of that one slip in my demeanor. Although I was not proud of my choice of words, I think my childhood priest would have been happy with my restraint. I leave finally judgment to the readers as to who was in the wrong. I shall work with another company for my daughter's next sweet sixteen birthday...O well missed opportunity to make a special memory. Thank you Enterprise. read more

Had nothing but a great experience with Enterprise's customer service. They didn't have a wide selection of cars and since I wasn't in a hurry, I waited late till later to get a decent car to use while I was in New Jersey. They were very accommodating and communicative. Unfortunately, I rented a car that did not accelerate great and I didn't feel it was going to be wise to drive, 500 miles with it so I called enterprise and we easily exchanged to a better car. It was very easy James and Jessicaaaa in East, Hanover and sam in Verona. We're all very accommodating. read more

I just got off the phone with enterprise East Hanover. They don't have any rental cars. A rental car company that doesn't have any cars, how rich. Edit: how is selling off your entire fleet because of a flu an event outside of your control? You're the ones who decided to sell your entire fleet! You could have literally just not sold all your cars!! Cars are your entire business model!! You're a rent a car service!! read more

Picked me up and dropped me off. Both times the customer service was great! The staff was super friendly. The car was clean. The place easy to find. Would recommend. read more

Wait time is ridiculous. Same person vacuuming cars is same as the attendant. Had to wait for her to finish vacuuming and washing car which made me late for my job appointment. read more

This is probably the worst location rent from. After a long work day, I called this location to get the details of my rental since I would be dropping off my car for repairs. The so called manager was extremely rude and condescending when speaking to me on the phone. This is my second negative experience here. I always get so upset after any contact with them. Use another location . Less attitude and a lot less hassle. read more

First time using this location and I will never go back. I was given a rental car that smelt like cigarettes/ cigars and some other odd menthol scent, which I could not recognize. It was the only car they had so I had to take it because I have work like everyone else in this world. I ended up getting headaches each day I had it...even with the windows down. Yeah, its a no for me. read more

Damage was on the bumper already. This place is a scam. Kept our $300 on the credit card. Plus charge another $200 on the credit card. They're putting the money in their pocket. Contacted corporate office. Corporate office said the they have to make a change with the management. They have a lot of bad reviews read more

I had such a great experience with one of the young management trainees, Rob R, at this Enterprise branch. Upon reaching out to Rob to weigh some of the benefits of booking a car rental with Enterprise versus one of their competitors, Rob clearly laid out the benefits about working with him and his company. He then offered to call me outside of working hours to help set everything up, going above and beyond. Thanks Rob! read more

WOW we are lucky to have a great company like Enterprise to support our clients at ML CUTLER (973)377-7700 working with NJM and many of our other carriers that we represent. Both Enterprise Will who provided several of our clients the best customer service experience across the board with Will and Lindsey the branch manager. It is a pleasure to work with such a fine group. In fact Peter Laudenback help create this branch as a former manager of this branch and now I have the honor to work with Pete at my office. Great execution at the time of need the time of a claim. read more

RUDE and UNPROFESSIONAL STAFF I would like to detail the unprofessional customer service I experienced at your East Hanover, New Jersey office Date & Time: December 14, 2018 at approximately 11:45am Enterprise Staff involved: Lindsey Taylor (Branch Manager); Marc DeFeo (Assistant Manager), and Nicole Vaz (Management Trainee) I made reservation online at about 11:30am for a Mitsubishi Mirage or similar car (Economy) from December 15, 2018 to December 22, 2018. However, I immediately modified the dates to December 14, 2018 to December 22, 2018. I received a confirmation email from Enterprise and I went to the Enterprise office at East Hanover within the next 10 minutes, since it was a few blocks away from where I am staying. Ms. Taylor assisted me. I showed her my MODIFIED reservation that was in my phone. She checked her computer and says that the reservation that she was seeing was my original reservation that starts the following day. She tried to modify the reservation manually and said that no Economy cars are available and that I need to pay about $2/day for a car upgrade. I refused and asked why I would have to carry the burden of paying for an upgrade when the Enterprise website confirmed to me that an Economy car was available. I had been an Enterprise member and when situations like this arise, a courtesy upgrade is provided. She raised her voice on me and refused. I said that I needed to go out and breathe some fresh air to de-stress while she sorts the situation out. When I came back, Ms. Taylor still insists that I had a mistake on my reservation and that I had to pay extra for an upgrade. She was asking me to come close to her and stand next to her on her desk, which made me feel uncomfortable and was bordering on harassment. She stood up, crossed her arms and talked down aggressively on me. I told her that I would like to be assisted by someone else. She referred me to Mr DeFeo who sided with Ms. Taylor and said, "If we were in a hotel, for example, and the room you booked is not available, then you would have to pay extra for an upgrade to an available room if that room is more expensive." - WRONG. When I travel and overbooking happens, because that is the fault of the hotel system, I get upgraded for free or the hotel will look for a nearby hotel where I can be accommodated. Mr. DeFeo further accused me that I modified my reservation while I was in the Enterprise office - which again was clearly not true. At about 12noon, Ms. Taylor said that she finally sees my modified reservation in their computer and was willing to provide me with an available car without having to pay for an upgrade. She tells me that there must have been a delay in the system. She asked Ms. Vaz to assist me. I handed my American Express Platinum card and Connecticut Driver's License to Ms. Vaz. Ms. Taylor directed Ms. Vaz to call American Express and verify my mailing address. The American Express phone agent confirmed that my address is truly what I had provided (my Philippine address) Ms. Taylor then said, "Let me just call the Risk Department" and walked to the back door. I asked Ms. Vaz why Ms. Taylor would not speak to this person in front of me and said that it's "for confidentiality purposes." Barely 30 seconds has passed, and Ms. Taylor went back and said, "Because your credit card address does not match your driver's license address, we cannot rent you a car." At this time, I had questioned her that this is a bizarre rule and that I had rented a car with the same credit card and driver's license before from Enterprise, and even rented from the same East Hanover branch. I went home and decided to book at the Enterprise Parsippany office and was successfully rented a car, this time I had used a Chase Sapphire credit card that had a New Jersey billing address (still--this Chase card has a different billing address from the address in my driver's license). This behaviour of Ms. Taylor, Mr. Marc DeFeo, and Ms. Vaz are not just unprofessional and against the principles of a family-owned company that is Enterprise, it also is bordering on harassment and racial/gender discrimination. IN SUMMARY, Ms. Lindsey Taylor behaved in an extremely hostile and unprofessional manner. She does not possess the qualities of a manager who knows how to diffuse and de-escalate conflict. Instead, she further aggravated the situation by shifting the blame on the customer, which in the end, when the system updated, she was able to verify my modified reservation. This reflects her lack of knowledge of your booking system. She provided wrong information. She denied my right of renting a vehicle by providing the wrong information -- because my driver's license did not match my mailing address, despite verification with American Express, I cannot rent a car. Her motivations for doing this is questionable and bordering on gender and racial discrimination. read more

Don't let them ruin your vacation like they did ours. Save yourself a huge headache and rent elsewhere.

Avoid this Enterprise like the plague. Sure they pick you up...but only to take you for a ride. Terrible customer service.

The staff in this location are rude. It's really unpleasant to speak to them. The car they gave us was stinking when we told the sales representative about it, he was like I don't smell it,etc. I have been renting cars from a lot of rental companies and different enterprise locations but this has been the most unpleasant one.we rented out cars twice here , I don't think we will be returning here anymore though it's the closet location for us. I really hope they change the attitude of the representatives. read more

I can say that I have to do more rentals than normal and the East Hanover location has been phenomenal. The staff offered to pick me up and surprisingly provided a free upgrade when I had to take a long trip, A Plus Service. read more

Its was an extremely scary experience for me, my kids with older parents. Enterprise east Hanover branch manager Joe, gave us a car with out checking. It made a rudder like noise and sparks were flashing in the car. We returned the car promptly and when I mentioned the issue to the supervisor called Joe, he said its not enterprises job to check each car before renting it. This is the second time in a row enterprise has given such a faulty car, previously the car had no seat belts!!!!!! I am not sure what is happening. But looks like Take it at your own risk is the new mantra for returning customers. read more

The guys that work in this office are helpful and polite. I have had to rent from them on a couple of occasions and they have made each one a pleasant experience. read more

I have nothing negative to say about enterprise east hanover..always a pleasure renting there!!

I rent from Enterprise Rent a Car in East Hanover every year at Christmas. This office always come through for me and hooks me up. The cars are always near new or in great condtion with low mileage. The office is easy to get to and drop off after hours. The guys that work there are always professional and friendly and I feel like Im getting the family discount or treatment when I'm there. I save literally $300. over the airport price and much better quality of cars. Why people are saying they are great and not giving 5 stars is beyond me. Adam the manager is helpful and so is all the office guys that work there.. Much better than Avis or Budget.. If near this office call them first. They take entertainment coupons as well.. read more

Very courteous staff and pick-up and drop-off is as expected from Enterprise. What I didn't like was the deceiving pricing on the phone. They quoted $19.99 for an economy car and when I arrived they said, "oh that's only for weekends". Well I call in the middle of the week and said I was picking up today. Also when I got there they had no compact cars so I had to pay the higher rate. Finally got them to give me an insurance rate and I was off. Now on return they advised because I received the insurance rate they have to bill me on calendar days. Now I picked up the car at 5:45p, a half hour before they close, but they charged for the full day. Now all of this is fine and good, but please be up front with the billing. No one likes surprises and I wouldn't have been irate if I had known. read more

Joe and his team are friendly , professional and very accommodating . Best Enterprise office .. pleasure working with them

The staff was very helpful with my last car rental they up grade my car to a sub at a very good rate I will be using them in the near future . read more

Great service, easy to get picked up and brought home after drop off. All details easily explained and I had a great car. Very friendly every step of the way. Using them is a "no brainier." read more

Do yourself a favor,stay as far away from this place as you can. Rented a car and it broke down on the road. 10 minutes after they picked it up on a flatbed I was given a call by the manager joe that it was totaled by......get this.... water damage? What a fly by night operation. This guy made a determination that it was totaled in less then 10 minutes. Maybe he should work for an insurance company instead. Please just stay away from this place. What a fraudulent establishment. Maybe they should just sell this location to Rent-A-Wreck then we would all know what we're getting. Just got a call 10 minutes ago now they say they can't find the car. You really can't make this stuff up. I feel like I'm on a Seinfeld episode. read more

Although I wish I had not had to rent a car for nearly a month (needed it as someone smashed into me), this branch of Enterprise was extremely helpful and courteous. They were in constant contact with my Insurance company and each time the car repair was delayed, they knew about it and automatically extended the rental without my having to call. read more

I rented vehicles two weeks in a row. Extremely friendly staff & very efficient. Highly recommend.

I must say I have used enterprise before and I was not happy this time with my experience. I needed to rent a car so I let the assistant manager Michael know I needed it in the price range of only what my insurance will cover, I will not pay anything out of pocket. He told me my insurance company will only pay for the car and not for the taxes in New Jersey "that I never heard of" so I agreed to pay $6 out of pocket a day. When I called to confirm with my insurance company that told me the information given to me was false. As long as I stay within there price including tax they cover. I called back enterprise to let them know I was not happy that they scammed me, the other manager was defiantly alittle nervous on the phone talking to me and made it like he was doing me a favor by adjusting the cost so I have no out of pocket payment when that is what I asked for in the beginning. I was definitely lied to and when I called them out on it they just kept saying "we want you to be happy" I would have been happy if they did what I asked from the beginning and didn't try to scam me for $6 dollars a day read more

This Enterprise offers the worst customer service imaginable! My wife rented a car for several weeks and declined the usual Enterprise insurance that they offer. When a charge for almost $500 showed up on our credit card statement my wife called Enterprise immediately and asked to speak to the manager about this error. My wife has called 5 times and each time the "assistant" says the same thing, i.e."The manager is busy right now but will call you back in 10 minutes." Needless to say she has not received one call back! Obviously this manager never leaned a thing about customer relations! We have still not heard from him. he must be too busy scamming others with false insurance charges! read more

I rented from Enterprise in East Hanover for my cross-country road trip. The staff was extremely friendly and helpful. They answered all my questions and made sure I understood and agreed with all the pricing. It was nice to know exactly what I would pay upon my return. Jake, Jeff and Jimmie were all very professional and made sure I had everything before I took off. They also went out of their way to help me when my tire blew. It was a great experience. read more

Have rented 2 weeks in a row and it's been a pleasure doing business with them. Cars are almost new, employees are friendly and work with you. Even when I had an issue, they promptly responded to resolve my concern which I find satisfying. I will definitely be back to do more business with them. read more