Great employees at Moline airport. Both Andrew and Mathew were courteous, helpful and good…read morelisteners with my rental experience. From a quick checkin, getting keys and being on my way to car return without any drama and even an additional discount for a mention of not having any mats. Easy rental time addition right from app and at same weekly rate. Worked out great for me and now know where to go for my next car rental after having a great experience with these guys.

Reserved a car online for the same day, when we got there she said people who reserved in advance…read moreget the cars. She also said she called me to tell me that but the mailbox was full which is a lie because I did not get a call and my mailbox is empty.

Lady at the moline location was very rude. Not a happy customer. Told us we didn't have a…read morereservation we did. Had proof. Shrle argued with my husband then when he was walking away then proceeded to find it. Was told we could not add our son who is 21. So we didn't. Then read online per hertz policy that we could of in fact added him. Now we are an hour away and no way to add him online.

30 minutes agoNEW If I could give Hertz a negative star…read morereview I would. Their customer service is atrocious, I had to demand to speak to a supervisor 18 times over the course of 5 days with an assurance that I would get a call back. Never did get the call back then I got talked down to by the supervisor who basically just read a script at me while talking over me and not letting me speak. Big problem with bait and switch reservations hidden policies and general shit service.

It is NEARLY IMPOSSIBLE to speak with someone about the status of your shuttle…read more Their Automated system will hang up on you when you request an operator. Absolute joke

Shout out to the manager Curtis. When I told him my rental stop running, he made sure I was good…read morewith a another vehicle. Great customer service and give him a raise!!!!!

Rented a car from them when I totaled my SUV. I picked up a rental car that same afternoon. That…read moreprocess was easy and efficient. Walked around the car with an employee before checking it out. Noticed a small dent and scratch on the right front panel, but the employee gave me the impression it was small enough that it didn't need to be document. Shame on me. You know where this is going. I drove the car after I picked it up to run a few errands, then home and it was parked in front of my garage. The next day, I bought a new car, so didn't drive the rental again until I took it back a few days later (I couldn't get it returned before 6 until then because of my work schedule). No one inspected the car with me when I returned it. Imagine my surprise when I got a phone call the next day saying there was damage on the vehicle. I told them I did not do it. I heard nothing else until a claim was filed with my insurance company about a month later. Long story longer, because I had initialed the rental agreement. my insurance agent told me there was nothing I could do. Yes, I feel stupid for not insisting the damage was not documented and for not taking my own pictures and videos, which I will definitely do in the future. Really shady and unethical practices. Take your money elsewhere.

booked for 11am got here and was told "actually sorry we don't have cars until 2pm" so now I have…read moreno car, no way to work, and wasted money on Ubers traveling around as I am here for a work and this has RUINED my entire trip 0/10 DO NOT BOOK HERE

It's funny seeing reviews on these million dollar companies, and the employees literally getting…read morepaid crumbs with NO commission! This was a last minute booking, due to Budget not accepting my credit card last minute. I've put two and two together both agencies are scamming. Anyway, I return my rental after having to extend an additional day due to their car malfunction! Once returned I always get my receipts printed because, again, they're scammers. Boom, I leave not even a hour later my card is trying to be charged $400 on top of my $370 deposit being held. Basically they double charged me and intercepted my deposit. Scammers right? Lol now the fun part with the refund, and disputing through my bank. Jealousy really is an ugly trait! You people hate seeing beautiful black woman taking up space, living luxury, and not sitting behind a dead end ass job. I'm assuming they saw my birthday was two days away and knew about another rental reservation with budget for this upcoming Friday. Boooooo tomato's, cause yall didn't stop shit, but higher up will be in contact avoid this location at all cost! They're scrambling for sales!

I need to do both ends of the Dollar review. This was my drop off in Norfolk. Pick up was Tampa…read more The car itself was a premium upgrade 2018 Toyota Avalon XLE with less than 10k. Basically this is a Lexus LS and it was a dream to drive and no issues mechanically whatsoever. Due to the fact it was new XM radio was still on it which was great for a long drive. It did not have navigation surprisingly, but I downloaded the Toyota Scout GPS onto the in-dash computer. Scout GPS sucks, but better than nothing. The car alone garners a full 1 star. Drop off of the car in the off site location at the airport was easy. Staff was professional. I did have a problem in Tampa and needed to speak with a manager. I was directed to a Dollar/Thrifty shuttle that picked me up in approximately 10 minutes with another passenger. I was dropped off at the Dollar desk in the airport. There was no line and I spoke with staff regarding my contract and issue. Apparently they just came on shift and was not told I was coming over and had no information. Around 15 minutes later they located my contract and read the notes. A $95 credit was applied which was satisfactory. I will have a $15 charge mailed to me for a toll that was unmanned. They rent out the sun passes for a daily rate, but it's expensive. I'm still better off not renting it. However, one more violation and it would have been better to rent for 7 days. Best advise is bring your own if you have one. I would rent from them again. They were on the lower end of cost, but not cheapest. The unlimited mileage that was no additional fee was golden for a big trip over 800 miles.

My family and I rented a car from Batavia, NY but we were headed to the college World Series in…read moreOmaha. At some point near Moline, IL, we got a nail in the tire of our rental. We were concerned about losing air or the tire popping, so we stopped at this location. The assistant manager Kevin was on duty and was very helpful. He offered to put us in a different vehicle or get the tire swapped down the road. We opted for the tire swap and he set it up with a tire shop that the location works with. We were back on the road in only a half hour with a brand new tire.

insuranc used enterprise when my car was being repaired, stay away from this enterprise in…read moreDavenport, ia, the car I got was filthy dirty everything about it filthy seats, windshield, windows just everything! equipment on the car even started to fall apart and they charge me for it! Worst service ever!