I took my car to Excalibur due to a small accident. They did an amazing job, even fixing hidden…read moredamage I wasn't aware of. The outside of the car looks like a new car. (Too bad there wasn't an accident-related reason to clean my messy inside.) The repair took much longer than I expected, but I had a rental car the whole time. The people were great. My only slight issue is that they didn't communicate about the delay. However, they are the best repair shop I have ever used.

I have to say to anybody looking to get any body repairs done to their car. Call Excalibur. Ask for…read moreEmily. That's who I spoke and had the pleasure of dealing with. Total professionalism all the way through. Always answered her phone and called me when she said she would. If your vehicle needs body repair done. Call Excalibur. You'll be glad you did

TL;DR: My experience at this Avis suggests quite strongly that the agent here - who also appears…read moreto be the owner - is dishonest, tacking on unwarranted additional charges. Since there are plenty of options in the area, I see no reason to rent from here again. Full details: I rented a car from this Avis location, declined the fuel option and agreed to return the vehicle with the same amount of fuel it had at the start of the rental period. The agent/owner reminded me of this during the vehicle inspection before I left. I returned the car with the same amount of fuel - or perhaps a bit more - than it had upon pickup. The agent/owner specifically asked "and you refueled the vehicle?" to which I said yes. He inspected the car, seemingly found everything in order, charged my card on file, and I left. Upon returning home I noticed a $13.99 "Under 75 mi flat fee" was added. This was not disclosed anywhere or discussed at any time - not when I picked up the car, nor when I returned it. Reviewing the rental agreement and Avis' website, it appears they have an "EZFuel" program* where a $13.99 flat fee is added if you do NOT return the car with the fuel replenished. Of course that did not apply in my case, yet I was still charged this amount, even though the agent/owner confirmed I did refuel the vehicle, both in asking me and is his own visual inspection. It seems pretty clear to me that this guy was trying to sneak the $13.99 fee past me, which I find deplorable - I don't know how one could interpret the events differently. Under no circumstances would I recommend renting from this specific Avis location - customer trust and respect should be worth more than $14 bucks. Unfortunately, the response from Avis Corp. was underwhelming as well. While they credited back the amount in question, they also treated this issue as though I were at fault, saying "I apologize if you were unaware of this program." Of course, my awareness of this program is irrelevant since I returned the vehicle full of gas as required to avoid the charge. Not the kind of customer service I was expecting or hoping for.

I ordered a car for a pick-up from the Wickliffe, Ohio location. I got there and they did not have…read morea car that I ordered, mind you, ordered 4 weeks in advance!!! The front desk man, the owner, stated if I wanted the type of car that I ordered that I had to drive one of his cars out to an airport and swap it out, which was 45 mins in the opposite direction which put me 1.5 hours + behind and missed a deadline. I have a preferred membership and do not expect this kind of service, I didn't when I used Enterprise, I will be transferring all of our company business to Enterprise! I have also put up with cars not clean and cars where the previous renter smoked in and or no gas. Enough is Enough!

I didn't like the service because halfway there the car broke down and I took a taxi back. I called…read moreand said where it broke down and after 2 weeks they picked up the car and barely got the deposit back and didn't return the rest of the money.

Worst car rental experience ever. I was promised a mid size to full size car. What I got was…read moreneither. The vehicle they provided me with was dirty, had burn holes in the seats, and smelled like urine. Never doing business with such a terrible company again.

Extremely helpful people that will really work with you. I will continue to use them to rent my…read morenext car in Cleveland.

I've been an "Enterprise Rent-A-Car" member dating back to the late-1990's. Over that period of…read moretime, I've rented cars, crossovers, SUV's, and even a moving truck with little to no issues. This takes me to the Euclid, Ohio location which is a suburb east of Cleveland where I needed a vehicle getting around the greater Cleveland area as well as venturing out to several landmarks and my Airbnb stay (about an hour east of here in Conneaut, Ohio). I booked my rental via-Enterprise app a week prior on my phone while an employee reached out to me by phone two days prior to my pickup time/date. This location is directly off of I-90 at 20950 Lakeland Blvd. It is more or less situated in between E. 200th St. and E. 222nd St. while being directly next to a Sunoco Gas Station. The Enterprise sign is easily visible from the highway while the parking lot is also easy to spot especially coming from Lakeland Blvd. (which is a one way road). Upon my arrival, Mr. Thomas Wilks, a Management Trainee took care of me from start to finish. I presented to him my valid drivers' license and major credit card. He also asked me if I wanted extra coverage for an extra fee which is normal questions every Enterprise employee goes over before they hand over your key fob to your vehicle. I was given a 2022 Mazda CX-5 crossover vehicle. The vehicle only had 1/4 tank of gas but Thomas gave me an option if I wanted the tank filled up or returned as it was. I said I would take it as it is and he mentioned that I could bring it back empty. Cost of the vehicle was $60.99 per day. I kept the vehicle from Wednesday 9/13/2023 at 10am to Thursday 9/14/2023 at 4:50pm. And instead of charging me for a full extra day, Thomas was able to shave off a few dollars which made my grand total to $108. This shows how above and beyond Enterprise employees go in taking care of their customers. His level of professionalism and strong work ethic shows how well trained many of their employees are. As far as my vehicle, it was comfortable, roomy, and great on gas. It had all the features including Sirius XM radio, navigation, leather seats, electronic stability control, start/stop ignition, and a sliding glass moonroof. Once returning my vehicle, the required $300 deposit was adjusted while the $108 balance due showed up instantly on my credit card account. With that said and done, I am giving the Euclid, OH "Enterprise Rent-A-Car" a unanimous five-star Yelp review. And a shoutout for Thomas Wilks for making this a painless car rental experience!