Vehicle smelled like cigarettes and weed given to me with the empty gas light lit…read more Manager, Allison lied to insurance company paying for rental and lied to me. I have reached out to corporate waiting to hear from a regional manager.

Made a reservation 4 days ahead for a 12:00 reservation. Received confirmation email. Showed up at…read more12:10 day of pick up. She said she tried calling me multiple times regarding my reservation (I checked my phone, no voicemail or record of a call). She was not friendly. No greeting, no smile.....Then she proceeded to tell me I was late so they gave the vehicle to someone else. Said they had 2 reservations and it was first come first serve. I asked why make a reservation if it is first come first serve and that I didn't know i needed to be there right at noon - late arrival was out of my control. I was OK up to this point but was becoming anxious - needed vehicle to get to first day on job. I became irritated and dismayed at her dismissive attitude. Instead of respectfully discussing my options, she was throwing out options that further confused me. I became frustrated when she denied saying I was late when that was the first thing she told me upon my arrival. So I called her out on that and her claim they tried to call me the week before. At this point, he stood up from her desk, for the first time since my arrival, and proceeded to accuse me of yelling and she would not put up with it and didn't want to help me. I was in no way yelling. I raised my voice in frustration at the error and attitude, but in no way in a stretch of the word, was I yelling. She waved her hand in dismiss and total disgust and said she didn't want to help and told me to go somewhere else. Threw out a few options and basically said take it or leave it, but will not help if I was going to be upset. I said as a customer who is not getting the product and service at the very least of expectations, I have every right to be upset and frustrated. They screwed up and could not admit it, they were not organized and they were unsympathetic to the inconvenience they caused. The lack of friendliness, dismissive attitude, lack of customer service, and unprofessional appearance and demeanor was disgusting. I ultimately went to a location they referred me to and had the complete opposite service. Friendly, working hard to make things right, got me in and out and on the road quickly. Spoke with a few others that I know that rent cars frequently and said they had similar experiences with the Northfield staff. Should have asked them first! Will NEVER go back to Northfield.

I had to use Enterprise twice for vehicle repair. The first time they were very nice, it was a…read moresmooth process. The second time I used them was because the repair shop didn't properly fix my vehicle the first time. They were contacted when I arrived at the repair shop. Even though they had no clue I needed a rental, they came to pick me up within minutes. Tanner was great! I get to enterprise and got checked in, then I'm told that the repair shop hasn't sent over the needed paperwork. They called and was told it will be sent soon, and that the one sending it was currently in a meeting. An hour goes by and nothing. During this time Tanner and Tristian called and sent messages trying to get an update. It was a few days before the holiday weekend, and they were getting busy. They still attended to me even though they had customers coming inside and calling. They were so nice and apologized many times, even though this issue was not their fault. Very polite and friendly. I would go back there just to deal with Tanner and Tristian. Hands down one of the best if not the best experience I have had with a car rental company. They were 10/10, would recommend the Streetsboro location everytime!

Failed to hold our reservation for a normal car, which we made many days in advance of our…read moredeparture. Stuck us with a tiny car, which has been totally inappropriate for our trip. No apologies made or attempts to correct the problem. We even offered to adjust our schedule in order to get something more appropriate, but recieved no cooperation. It seems like every time I've dealt with Enterprise as a whole over the past year, I've encountered representatives who are unhelpful and feel like I'm always being hustled and lied to. Also, the last 3 cars I've rented ranged from having a mild tobacco smell to reeking of cigar smoke, which is just annoying. How do you not have cars available during a pandemic when so little activity is happening? I used to be a loyal customer for both leisure and business, because I could rent nice vehicles with little hassle, but no longer...

I set up a limo for a concert at the Cleveland Agora for my teen daughter and her friends. Gary was…read moreawesome from start to finish. He made this experience a great one. Excellent customer service! Our driver, JD, was absolutely amazing!! He surprised my daughter when he arrived with "her limo", and continued to ensure that the girls had a wonderful experience. He was ready and waiting for our pick up, was so friendly, even offered the girls a jacket when it was colder than they anticipated when they got out. If you need a great limo and excellent service, I definitely recommend Moonlight Limo. Ask for JD, you'll be glad you did!

Do NOT let the 2001-looking website dissuade you from using this service. I almost did and would…read morehave woefully regretted it. This was by far the most friendly, thorough, and best priced of all the limo services I called in Akron. And I called most of them. And when I did call, I was walked through each step of the process, everything was priced up front (and he even told me the recommended tip range), and the quote was far and away better than every other service I contacted. Pat showed up a half hour early, was friendly and cordial, even all the way until 2am when he dropped us off after the bachelor party, in which he took us to three different places and waited nearby while we ate dinner and trotted around Cleveland. When they say their service sets them apart, they mean it. I will unquestionably use these guys again if I need a limo in the Akron/Canton/Cleveland area. Total five stars. Thanks for making our night run smoothly, guys!

Once again, their service was outstanding. My Prius had an issue. They identified it but instead of…read morejust trying to pull $4000 from my pocket, they even pointed out that there was an extended warranty that would cover everything if I went to a dealer. That's above and beyond. Highly recommend Fazio's and they'll always be my first choice for all auto related service and repairs. Brian and the rest of the staff are great!

Excellent service Pat the owner is very knowledgeable and provides options that will fit your need…read moreand budget.

I had my Vanagon down for the count for over 2 years. I trailered it to Aaron and Jeff and hoped…read morefor the best. After some battles with stubborn bolts, etc., Wanda is back on the road running better than ever. I've already put several thousand miles on and it's been Great! I would highly recommend them!

They provide annual maintenance on my 1967 VW bug. Elmar and his staff are experts at diagnosing…read moreissues and thorough in repairing them. Truly the best place for service on vintage VW's Pricing is fair considering their expertise.

Always a 5 STAR *****!! Amazingly knowledgeable…read more.. Never disappointed with their work!

Awesome place Great prices very friendly My car looks great…read moreand I will take my Car there again if need be and I will recommend them

Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

Millers Premier Transit is a very professional company. They have great communication skills that…read moremade my daughter's wedding run smoothly. They picked her and the bridesmaids up at the salon and dropped them off at the venue. They shuttled in several rounds of guests flawlessly and on time from a local hotel. They returned and shuttled guests back to the hotel. I highly recommend them for all your transport needs. Thank you for making the transportation experience awesome.

We have used Millers Premier Transit Service multiple times now and every time the service is…read moreexemplary. Always on time and professional. Friendly and courteous drivers. Very safe and efficient way to get to the airport and any other venue. I would highly recommend this company!!

I have been going to this shop for my car maintenance since the 1980s, when the current owners'…read morefather was in the driver's seat. They have always been upfront with me as to what was needed on my car, and what could be delayed for later.... and were the lowest in price. Being a woman, I was afraid to trust anyone to tell the truth about automotive work; but over the years have found that these people are honest, meticulous and very skilled in what they do. They once told me that they'll keep my car running as long as I choose to keep it and have kept that promise for at least two cars!

Pastor's is a quality automotive repair shop. I've been taking my truck to Greg for about a year…read morenow and they don't disappoint. Family owned & Operated, thorough work, and a fair price...you will be satisfied, like I am.