Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

They always repair my car at half the price I expected and are so great with customer service…read more Bonus there's always a pup or three to greet me!

If I could choose zero stars I would. The only reason I gave 1 star is because Sandy is very…read morepersonable and professional . While the old bald overweight guy needs SERIOUS HELP IN CUSTOMER SERVICE TRAINING. I would rather bus or even walk then deal with that bald unattractive nasty person behind the counter.

This place is a complete joke and I will be returning to Enterprise moving forward. My pickup time…read morewas 8am and I didn't leave until 9am because they were "cleaning" the vehicle. Once I left I noticed the vehicle in fact was not cleaned properly and there was no windshield wiper fluid in the vehicle either. I had a trip I needed to be on the road for once I realized no windshield wiper fluid and I as advised by customer service rep to take to a take five location. The line was pretty long so I waited almost two hours for them to complete a top off. FRUSTRATED to say the least! When I returned the vehicle there was nobody in the office and a sign that said they would be returning shortly. I waited 30 minutes to hand over a key to someone after a long day. What a joke. Called customer service several times to explain everything and I kept getting transferred. This place is definitely going downhill and I won't be returning. Horrible horrible experience.

Hertz Cleveland! Don't waste your time renting from these guys! Dirty car, pet hair, carpets not…read morevaccines, outside dirty! Ask for credit toward another rental-- they said too bad! I've rented from them for 30 years! What a sad thing to see this company falling apart!

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

My experience here was sub par . I made a reservation a week in advance and they tried to tell me…read morethey could give me another size vehicle because they didn't have the larger size I requested . They stated they can barely keep cars there due to location ( bad area ) because the cars get broken into and vandalized. There were homeless people sleeping in the parking lot and hounding you while trying to get your car just not pleasant in my opinion .

There is no office at the address listed, only an abandoned building. I tried calling the morning…read moreof my pick up and no one answered. They later said they had moved offices (not mentioned on their website or email), but would see if they had the car I had reserved. I had already walked to a major rental car company at that point and picked up a car in 20 minutes. Do not recommend.

their lack of understanding that when i say i'm returning the car the next day and they come…read morewithout me nor my emergency contact's permission and towed the vehicle with all of my belongings still in the car. by far worse rental experience i've ever had!

Was given a car via my insurance Nationwide, after an accident. As you know, insurance company have…read morerates set, that differ from general public. I turned the car in after 22 day, and was met with a bill. I was told that I had to pay the difference of the $40.00 rate that the insurance company didn't cover. I said that was false, because they stay within the rate. I contacted Nationwide and the stated they had paid in full and that my rate was NOT $40, dollars. They even have the rate on the receipt as Nationwide and are fraudulently charging. I contacted the corporate office to report the branch for fraud. This was 2/20, 2/23, and 2/24! Not one follow up. Watch out for this branch! They didn't even provide me with a receipt. I had to call and ask what these charges were for and wait to be sent the receipt. I have not now contact the Attorney general's office to report this business for fraud. As well as reporting fraud to my credit card company. I should have only been billed for 4 days of insurance coverage and that's it! I don't even see where my deposit was applied to anything in this bill. How do you have a set rate for Nationwide and yet, are fraudulently charging general population prices after the claim is closed. They claimed they escalated the matter to the branch manager, who hasn't said a peep! Extremely unprofessional and unethical business practices.

My goodness I've never seen a desk person work so slow! I got in line at 5 pm, three people in…read moreline, I did not get out of there until 7 pm!!!!!! The car is great, the workers work at a snails pace. Avis, clearly your employees don't care about your company. You may want to take a closer look at this. Sadly, will never use Avis again.

I picked AVIS because of thinking they were a premier rental company. I also picked them over my…read moreusual Budget rental pick, COMPLETELY unaware that they are one in the same company! I have been waiting for at least an hour and have barely moved forward. I have NEVER EVER waited so long for a rental car! I am attaching picture of this ridiculous scenario here in Cleveland Airport Rental!