My husband went to pick up a car from the Philadelphia airport. He was trying to explain that we…read morehave 3rd party insurance from Expedia as well as liability insurance which lets you rent their car if it is local. However the white lady was rushing because her shift was over and said "I'm not listening to anything else you say. I already heard you. You can't rent it." But he didn't even finish what he had to say. Her shift ended around 3:00pm. She is racist and rude to non native people and so is anyone else who works there. She especially needs to get fired.

Me and my wife had a reservation with Avis that was canceled morning of our trip. We were told to…read morecome and check out Payless Car Rental. THANK GOD! Cornell was absolutely the best! It was a very cold morning and when we walked in the first thing he did was set up a space heater for me. He took care of everything we needed while servicing another customer. This is the only place I will rent a car from going forward.

Terrible service! Spoke with the mgr twice that week to confirm my reservation. Got there and was…read moregreeted by a nice young man, who I assume was just the CSR at the rental counter. My veh I reserved was not there. The mgr tried to give me a smaller vehicle, and when I refused, laughed at me like I was a joke. It was so unprofessional. He went back and forth with me about my choice of vehicle and what I considered to be comfortable for me. And stated he couldn't give me a bigger car for free.. I never stated anything about a free upgrade, I just wanted what I reserved. he stated the person before me kept it longer. He did nothing to try to find me a replacement. Until I asked him to call another location. I'd never choose this location as long as hes the mgr. he's unprofessional and rude. He didn't know what I had to do. And to be rude! I could've been taking a long drive to my mothers funeral, and he's laughing... He should not be in a leadership role for any comp until hes more professional. Enterprise car rental Trevose PA

I would like to note the excellent work of the office staff 2500 Old Lincoln Hwy,…read moreFeasterville-Trevose. The service was provided on time and excellent! I received a rental car on September 20 with the highest comfort, quality and attention. It was a wonderful experience, I felt the sincerity, warmth and care that people show from the heart, receiving pleasure and joy from their work. For me it was not just a good car to rent, it added happiness to my life Thank you.

f I could give more stars I would! Couldn't recommend Dan and the crew any higher. I had a bumper…read morethat was damaged. I called Dan up, told him the issue I was having, and he immediately gave me a time to come have him look at it. As I arrived and they inspected the issue he gave me a couple different options that I could've went with. Two days later I return the car when the bumper was ready. Within two hours I had my car back! A brand new bumper, among other repairs the car is looking brand new! Absolutely smooth process, very fair pricing, and the entire staff is very nice and transparent! Thank you Dan and the crew

Took my Mercedes GL 450 for body work after an accident. The body work and the paint match was done…read moreincredibly well! I have had bad experiences with other body shop before, but these guys did such a good job.

Horrible experience. They are getting 1 star because I can't give them zero stars. I was lied to…read moreand deceived into purchasing Enterprise's insurance for the rental when my own insurance already covered the rental car. I don't get into a lot of accidents and have t been in one in years so I wasn't aware of that. My car was in the shop for 14 days so their insurance cost me just about $500 which negates any benefit from having my own insurance cover the rental car with a $500 deductible. The female rep told me that if I didn't purchase their insurance, if any happened to the rental car I'd have to pay for it on my own out of pocket. Those are the words she used. I complained to customer service who got me in contact with a supervisor. As I explained what happened I could tell five minutes into the call that based on his attitude and demeanor on the phone that he wasn't interested in my complaint and had already decided to dismiss it. A day or two later he calls me back with some BS excuse as to why his agent didn't do anything wrong. I WILL NEVER DO BUSINESS WITH AN ENTERPRISE AGAIN. And I will bad mouth them to anyone who will listen. Consumers must warn and protect each other from predatory businesses like this!!! Do not use Enterprise and especially not this location.

NORA was really wonderful when I needed to pickup a rental due to a fender-bender. She was patient…read morewhile I argued with the insurance company that I needed an upgrade to a vehicle that I was comfortable in. She was attentive & considerate while giving me the time & space needed to get the approval authorization, Keep in mind - this is a small satellite location. Plan ahead, and give the staff some consideration as they juggle multiple responsibilities.

I never expect much in terms of customer service when picking up a car rental but this place has…read moreimpressively poor service. The rate was cheaper than other locations but the benefits end there. I called a few hours prior to schedule pickup and Keith was very short on the phone when I simply asked to confirm they had my car type on hand. Once I arrived, Keith was still there and was just as rude. He "upgraded" me to a truck that was dirty with a dented bumper. In the future, I wouldn't rent from this location and my experience here has me rethinking if I'd use Budget again.

The owner of this rental agency overcharged rental fees by more than a week simply because he did…read morenot go look in the lot for the car, despite that the national office had been contacted and informed that the car had been returned. The national office has records that I called to report the car returned, and made notes in the file on the company's accessible computer system. I called the national office because this location does not have a key drop off box and I returned the car after hours with the keys in the car and wanted them to know it was there. The owner of this location chose to pretend he did not see the report nor the car until a week later and charged my card for more than a week's worth of extra days despite the fact that the car had been sitting in his own lot the whole time. I was never informed, not one day, two days or three days after the car rental was due, that he thought I still had it. I had no contact until more than a week later. It's not my fault he didn't bother to look in his lot, or look at the file to see that the car was returned. It was just an excuse he used to get more money from my card. Laziness on his part to not see his car in the lot or call the customer to ask about why it was not returned, to which I would have informed him that it is right there in his lot and the national office had already been informed.

FRAUD SCAM ALERT!!!!! RENT AT YOUR OWN RISK!!! Rented a car…read morevia State Farm insurance while ours was at the repair shop. The car had low tire pressure immediately, which we realized was a slow leak & reported. Upon return of the car to Hertz, the representative from Feasterville told us to leave the keys with the owner of the body shop for our convenience (1st red flag). The owner assured us he did this all the time & even spoke to representative confirming details & that he did in fact confirm the tire leak as well. No other damage reported! Next day Hertz calls to say there's a huge gash in the rear passenger quarter panel & rear door that was not there when we left it, nor when the owner handed the Hertz rep the keys next morning (spoke with him next day). They are still trying to charge us for the damage that their own driver caused. RENT AT YOUR OWN RISK!!!! Would not have rented from here if we weren't forced to by State Farm - the insurance carrier for the guy who hit our parked car in the first place!

Let me say up front that I didn't purchase a car from Northeast - I found a similar car to the one…read moreon-line closer to home. I was impressed with the follow up and diligence (without being pushy) from Nick. When I contacted him to say I wouldn't be coming in as I had purchased a car from another dealer, he wished me good luck and said to contact him with any questions! That is a class act!!!!

Coming into NECC was so easy and convenient! They made the car buying experience so easy and…read morefast!!! Adam G was so nice. Thank you! So happy to have my new car. Will come back again soon.

Major issues with this store. Their corporate offices also don't help or return calls. The…read moremanager I was told laughed at my client I sent to this location when she had a problem. Would of been nice if someone will actual call you back to help but doesn't look that way. Will be reaching out to the "higher ups" as my client was treated so poorly.

I had the worst experience with this Enterprise location. My car was hit in parking garage and per…read moreAllstate, I was sent to a body shop in this area and was told Enterprise would handle my rental. Emily Diamond (Management Trainee on her business card) met me at the garage and first asked if I had ever rented a car before. I told her I had not- and looking back I should have seen that as a red flag. My car was a sedan- but the car Emily brought for me was an SUV. She kept telling me about the leather seats and how much she thought I would love it. Never going through this process before- I thought that since this was the vehicle they brought me, that this was my only choice. I knew Allstate would give me a 40/day stipend towards a rental, (which Emily enthusiastically told me was great) while this SUV was $47.90/day. So I'd be responsible for $7.90 day plus tax. She also told me I HAD to insure the rental- and my choices were partial or full coverage. I.e. $25/day extra, or $45/day extra. I chose the $25/day. It wasn't until I got home and called USAA (The mans insurance who hit my car) that they told me Enterprise had completely taken advantage of me. They told me because my car was a sedan that they would only cover a rental of a sedan, up to $20/day. They said it was criminal that Enterprise would have given be an SUV, knowing this. They also told me that I did not have to buy the extra insurance, and that Emily had lied to me. Wonderful. I called Enterprise immediately and explained my issues and told them I wanted to terminate my insurance and return the SUV for a sedan. Was told it was not a problem- except they did not have a sedan for me. I called for the next 3 days and they repeatedly told me they did not have sedans for me. Even though my car was still in the shop- finally on the 4th day I turned my SUV in. I did not want to give another cent to Enterprise, and would rather walk everywhere then have to deal with them. In every interaction with them I was told that customer service is the most important thing to them- well I have news for you- Your customer service is the worst I've ever encountered and I will tell EVERYONE I know to stay away from your company.

Avis is an unethical and dishonest company. 64 y old wife…read moremade a reservation for Philadelphia (confirmed and not same day reservation). Upon arriving from Florida for funeral for her father, went to pick up location and was told they have no cars. Stranded, at pickup location they said nothing they could do to assist - they have no cars. AGAIN THERE WAS NO ASSISTANCE NOR HELP PROVIDED OR OFFERED. COMPLETELY ABANDONED BY AVIS This should NEVER happen to any traveler. AVIS, willing to strand a customer in a strange city should NEVER be a consideration for rentals. We did call AVIS customer service (Philippines initially then US upon complaining) who advise Avis policy is to take reservations without confirming pick up location availability. Was told that customer service representatives do not have the ability to check location inventories. YES AVIS POLICY ALLOWS THEIR TAKING AND CONFIRMING YOUR RESERVATION WITHOUT KNOWING VEHICLE AVAILABILITY

Always rent from here and they are always so nice and take good care of me! Nice selection of cars!…read moreI would definitely recommend this Avis!