This was a terrible experience. after being rebooted to their corporate offices instead of a local…read moreoffice I finally talked to this glenside office. They said I was too far to pick me up (3.6 miles) so they said they would transfer me to someone else who was closer (3.9 miles). When that didn't happen I called the other place myself (Flourtown) and they didn't have any economy cars so I called back to glenside and was hung up on and the next time I called they said they didn't have any economy cars. I was rear-ended and that's all the insurance will pay for they didn't care they wanted me to pay more. So I just did without a car I don't need one to go through the hassle of this horrible company.

Get your car here -- right near the Glenside Train station (I think). I rented a car through…read moreTravelocity, to pick up the Tuesday before Pope-a-Palooza in Philadelphia. I got a great rate -- $149 plus tax for the week for a compact. I'd chosen this Hertz in Glenside because I figured there wouldn't be any pope-related traffic. It turned out I wouldn't be able to pick it up then, so I called (national) Hertz to change the pick up time. They told me that if I waited the day and a half I needed to pick it up they could not honor the rate I had and that the base rate would be $250 plus tax. I told them I'd happily pay over the phone but I couldn't get there and didn't need it. I called the local place, and the manager, Bobby Hernandez, could not have been more helpful. He said he absolutely could honor the rate, and he did. He rented me a powder blue VW bug, which I loved and which was great to drive -- the last two times I've rented from Hertz they've given me really junky cars in the compact category, which they advertise as "Ford Focus or similar." I was about to ditch Hertz, and now I have a new rental place. Thanks1

Terrible service! Spoke with the mgr twice that week to confirm my reservation. Got there and was…read moregreeted by a nice young man, who I assume was just the CSR at the rental counter. My veh I reserved was not there. The mgr tried to give me a smaller vehicle, and when I refused, laughed at me like I was a joke. It was so unprofessional. He went back and forth with me about my choice of vehicle and what I considered to be comfortable for me. And stated he couldn't give me a bigger car for free.. I never stated anything about a free upgrade, I just wanted what I reserved. he stated the person before me kept it longer. He did nothing to try to find me a replacement. Until I asked him to call another location. I'd never choose this location as long as hes the mgr. he's unprofessional and rude. He didn't know what I had to do. And to be rude! I could've been taking a long drive to my mothers funeral, and he's laughing... He should not be in a leadership role for any comp until hes more professional. Enterprise car rental Trevose PA

I would like to note the excellent work of the office staff 2500 Old Lincoln Hwy,…read moreFeasterville-Trevose. The service was provided on time and excellent! I received a rental car on September 20 with the highest comfort, quality and attention. It was a wonderful experience, I felt the sincerity, warmth and care that people show from the heart, receiving pleasure and joy from their work. For me it was not just a good car to rent, it added happiness to my life Thank you.

My husband went to pick up a car from the Philadelphia airport. He was trying to explain that we…read morehave 3rd party insurance from Expedia as well as liability insurance which lets you rent their car if it is local. However the white lady was rushing because her shift was over and said "I'm not listening to anything else you say. I already heard you. You can't rent it." But he didn't even finish what he had to say. Her shift ended around 3:00pm. She is racist and rude to non native people and so is anyone else who works there. She especially needs to get fired.

Me and my wife had a reservation with Avis that was canceled morning of our trip. We were told to…read morecome and check out Payless Car Rental. THANK GOD! Cornell was absolutely the best! It was a very cold morning and when we walked in the first thing he did was set up a space heater for me. He took care of everything we needed while servicing another customer. This is the only place I will rent a car from going forward.

Matt and his team provided exceptional customer service! They were able to coordinate everything…read morethru my auto insurance and made it a seamless experience. I even called to swap out vehicles and Jason, was extremely helpful. I would highly recommend this location, as I've had issues in the past with OTHER Enterprise locations.

This review is delayed, but important to recommend services with Deval who assisted with a same day…read morerental and who was very professional and helpful! He was a pleasure to work with! Thanks Deval!

f I could give more stars I would! Couldn't recommend Dan and the crew any higher. I had a bumper…read morethat was damaged. I called Dan up, told him the issue I was having, and he immediately gave me a time to come have him look at it. As I arrived and they inspected the issue he gave me a couple different options that I could've went with. Two days later I return the car when the bumper was ready. Within two hours I had my car back! A brand new bumper, among other repairs the car is looking brand new! Absolutely smooth process, very fair pricing, and the entire staff is very nice and transparent! Thank you Dan and the crew

Took my Mercedes GL 450 for body work after an accident. The body work and the paint match was done…read moreincredibly well! I have had bad experiences with other body shop before, but these guys did such a good job.

I rented a Ford Expedition from Avis and was given a vehicle with a huge hole in one tire. My…read morefamily and I found out the hard way -- an hour and a half into our road trip, the front right tire went completely flat at a Wawa. When I checked the photos I took before leaving the lot, the hole was clearly visible. We spent four stressful hours stranded on the road, ruining our first day's plans and everything we had scheduled. I had to buy a brand-new tire for $180 just to keep my family safe -- on top of the inflated rental fee, which was higher than what I was originally quoted. Avis refused to take responsibility and told me to deal with their claims company instead of reimbursing me or even apologizing. I still haven't received a response or a reimbursement. Avis rented me an unsafe car that could have caused an accident, cost me money and time, and completely ruined the start of our trip. I'll never rent from Avis again -- and I strongly recommend you don't either.

They don't accept rentals from anyone who does not have a credit card. I offered a security deposit…read moreand they still said no. I'm from out of state and what they basically was telling me is without a Pennsylvania DL and a Major CC I can't rent a car. This is not typically the case in my area.

Horrible experience. They are getting 1 star because I can't give them zero stars. I was lied to…read moreand deceived into purchasing Enterprise's insurance for the rental when my own insurance already covered the rental car. I don't get into a lot of accidents and have t been in one in years so I wasn't aware of that. My car was in the shop for 14 days so their insurance cost me just about $500 which negates any benefit from having my own insurance cover the rental car with a $500 deductible. The female rep told me that if I didn't purchase their insurance, if any happened to the rental car I'd have to pay for it on my own out of pocket. Those are the words she used. I complained to customer service who got me in contact with a supervisor. As I explained what happened I could tell five minutes into the call that based on his attitude and demeanor on the phone that he wasn't interested in my complaint and had already decided to dismiss it. A day or two later he calls me back with some BS excuse as to why his agent didn't do anything wrong. I WILL NEVER DO BUSINESS WITH AN ENTERPRISE AGAIN. And I will bad mouth them to anyone who will listen. Consumers must warn and protect each other from predatory businesses like this!!! Do not use Enterprise and especially not this location.

NORA was really wonderful when I needed to pickup a rental due to a fender-bender. She was patient…read morewhile I argued with the insurance company that I needed an upgrade to a vehicle that I was comfortable in. She was attentive & considerate while giving me the time & space needed to get the approval authorization, Keep in mind - this is a small satellite location. Plan ahead, and give the staff some consideration as they juggle multiple responsibilities.

ver rude and unprofessional. especially old guy. never regi your vehicles here. i had to come back…read morefor my registration and took 6 months for title still dont have it. when I called them they yelled at me and hanged

10/10 , I came here because i had registration issues from another place and they helped me out so…read moremuch. The owner is awesome , she is kind and she knows what she is talking about. Unlike many businesses i can tell they are not money hungry. I would definitely recommend this place.

Where's Dora? Well, if the intrepid explorer purchased a car from Hertz she's probably scouring the…read moreglobe looking for a second key. A few years ago I purchased a station car from the former "Superstar in Rent-a-Car" and these mystical fobs are just nowhere to be found. When I politely inquired, the staff at the Hertz Warminster branch just laughed like I was trying to locate Wonka's Golden Ticket or the whereabouts of Jimmy Hoffa. I'm reasonably certain that every one of the thousands of vehicles they purchase every year comes with two keys from the factory, so why can't a corporation that prides itself on world-class logistics keep track of such things. I know they're expensive if lost but I seriously doubt Hertz pays MSRP at the dealer for replacements and could duplicate fobs in their sleep. The "A" answer is that they're lazy and just don't give a s__t. Just for grins I called and wrote the braintrust of OJ Simpson's former employer in Estero, Florida and incredibly no one in the Sunshine State seems to have a clue where these transmitters go to hide. I'd ask OJ but on the advice of legal counsel, the Juice ain't talking. Pathetic.

My review of Hertz Car sales is probably the only one you can Trust…read moreWe bought a rental car from Hertz car sales in warminster pa cash pay out We did not get a mechanic to check out the car before purchase.; We just basically looked at online reviews from purchasers , the vehicle performance score, safety score , gas mileage,blue book value and recalls. 4 out of 5 stars isnt bad . The reason why We did not get a mechanic is simple ,we could not find one at the time and didnt want to risk taking it to a dealer or Pep boys and they put there con artist hands on the vehicle. So in short We took a risk. So if you want to buy a rent a car here is the deal (My personal opion ) #1 . If you have AAA or other membership you receive a discount don't mention it until after they give you a price then ask do they have discounts for membership clubs #2 If you buy or lease change your tires to a better grade . There tires are generally just bad from wear and tear.See if the car still has the spare tire dummy in back. #3 Stay away from the cool cars as much as possible theyre generally most popular with customers and will have the most underlying problems #4 check for dings and dents that look undelrying on the car feel the exterior sometimes people have been in accidents and fixed the car themselves also rental car companies may fix obvious dings by smoothing them over but not fixing it totally #5 The fuel pump will probably be a concern because it most likely will be on its way out. Its common for rent a car driver to drive close empty on gas , ruining the fuel pump. This is evident when your gas is only on empty .You won't notice the potential problem if your gas is on full or even half a tank. When your fuel pump is going your car engine will make a wierd noise after gas is put in.After awhile it won't start right away Hertz should cover this under warranty but finding a dealer service center you can trust good luck. #6. FIND OUT IF ITS DEALER CERTIFIED #7 FIND OUT WHERE IT WAS ORIGINALLY SHIPPED FROM DONT GET IT IF FROM AREAS THAT FLOOD ALOT #8 CHECK YOUR CONTRACTwhen closing MAKE SURE THEY PUT THE EXCACT COLOR MAKE MODEL ETC. #9.IF YOU WANT YOUR CAR TO LAST 2 YEARS OR MORE Dont tAKE ON LONG TRIPS GET A RENTAL IN THE WINTER ENTERPRISE LOCATIONS HAVE A WEEKEND SPECIAL 9.99 A DAY #10 STAY WITHIN YOUR WARRANTY MILES FOR AS LONG AS YOU CAN #11.CHANGE YOUR WINDSHIELD WIPERS #12. Your breaks are probably on there way out so change them if you hear anything suspicious #13. check the interior carefully #14. Expect your registration to take forever #15 LOOK UNDER THE HOOD AND THE UNDER CAR # 16.WHEN TEST DRIVING BACK UP AND FORWARD ASK FOR A SOMEWHAT BUMPY ROAD TO TEST DRIVE. ALSO TEST DRIVE IT TWICE IN ONE DAY #17. Compare insurance they offerd me insurance through there affiliate which WAS actually cheaper than my other options #18. ALL THE SALESMAN ARE CHEESY SO YOU CANT TRUST THEM JUST TRUST YOUR GUT DO YOUR RESEARCH GET A MECHANIC IF YOU CAN #19.Make them fix anything you can Before you buy # 20.EXPECT TO PUT MONEY INTO IT HERTZ OFFERS THE BEST PRICE IN COMPARISON TO AVIS , ENTERPRISE, AND ALL THE OTHERS BUT IT COMES AT A.PRICE. ITS STILL ACTUALLY BETTER TO GET THE LOWEST PRICE SINCE BUYING A RENTAL IS RISKY ANYWAY. #21 Last but not least if you don't like your car get rid right away if you can

Let me tell you about Enterprise Rent-A-Car in Warrington, PA (35 Easton Rd), a company that…read moreapparently exists to waste your time and then blame you for it. We booked a large van WEEKS ago for a camping trip. Planned around it. Show up ready to load up and go, and the guy at the counter just casually tells us there's no van. Gone. Why? Because they supposedly "called" us and we "hung up on them." That is a lie. My husband pulls out his phone right there and shows him the screen. ONE missed call from Monday. No voicemail. No text. No second attempt. Nothing. They called one time, couldn't be bothered to leave a fifteen-second message, and decided that was their golden ticket to give away the van we reserved and paid to hold. So we ask the obvious question: what are you going to do to fix this? His brilliant, sit-on-your-hands answer? "Well, there might be one at the airport. But you'd have to go get it yourselves." MIGHT be. At a whole different location. Go figure it out yourselves. That was it. That was the customer service. And he just keeps saying it. "You hung up on us. You hung up on us." Like a broken toy. As if repeating a lie to my face turns it into the truth. No apology. No urgency. No flicker of caring that he was actively blowing up our family's trip while he stood there. Just dead-eyed, couldn't-care-less apathy. I had to walk out before I said something I'd regret, because the sheer combination of stupidity and indifference was genuinely unhinged. Here's the thing: a reservation is a PROMISE. We held up our end. Enterprise gave our van away, fabricated a story to cover it, and then shrugged when it blew up in our faces. That's not bad luck. That's a company that does not respect its customers even a little. If you're in Montgomery or Bucks County, save yourself the rage and book literally anywhere else. The Warrington location on Easton Road will leave you stranded and then tell you it's your fault.

Unfair Fuel Charge Due to Delayed Fuel Gauge - Enterprise Warminster (Street Road)…read more Dear Enterprise Customer Care, I am writing to formally complain about an unfair fuel charge resulting from a vehicle issue during my recent rental from your Street Road location in Warminster, PA. I rented a Mazda CX-90, which I received with half a tank of fuel, per my rental agreement. After driving for three days, I used approximately one-quarter tank of fuel. Before returning the vehicle, I intentionally refueled the car to bring it back to half a tank, as required. To ensure accuracy, I turned the car on at the gas station to monitor the fuel gauge while refueling. The fuel pump automatically stopped while the gauge still appeared to be below the half-tank mark. After removing the pump and parking the car, the fuel gauge continued to rise. After approximately 4-5 minutes, the gauge indicated that the tank was full, not half. This delayed fuel gauge behavior caused me to pay for significantly more fuel than required, through no fault of my own. When I explained this situation to the Enterprise employee at return, I was told that: "It happens all the time, and we can't do anything about it." Enterprise disclaimed responsibility for the vehicle issue and placed full responsibility on me as the renter. While the employee did offer to contact Corporate, no immediate resolution was provided. I have been a loyal Enterprise customer for many years, but this experience was extremely disappointing. I believe it is unreasonable to hold customers financially responsible for known vehicle defects--especially when the customer made a good-faith effort to comply with the rental agreement. I am requesting: Reimbursement for the extra fuel cost caused by the inaccurate/delayed gauge A review of how fuel disputes related to vehicle malfunctions are handled Confirmation that customers will not be penalized for vehicle issues beyond their control Reply: Hi Stacy, Thank you for your prompt response. For your reference, I have outlined a timeline of the events below prior to proceeding with posting my review on Yelp: On April 30, I informed the local personnel of the issue at the time I returned the rental. On May 5, I followed up by phone to further discuss the matter with the local staff. After waiting an additional 2-3 days without resolution, I escalated the issue by contacting the corporate complaints department via email. I then allowed another week to pass without receiving a satisfactory response before considering posting my complaint publicly. Given the above timeline, I do not believe that contacting a general corporate email address will be effective at this stage. If possible, I would appreciate being directed to a specific individual or department with the authority to resolve this matter. Thank you again for your attention to this issue. I look forward to your assistance.